Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy selling agent was Jake Fahey. Very professional and assisted me from the start of the process right until the very end. He has years of experience and knowledge in the real estate market which I valued. Done such a good job I'm now trusting him with the search for my next purchase.PositiveResponsiveness, Quality, Professionalism, Value
Adam · 12 June 2021
Agent replied · 11 June 2024
Thank you Adam for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jake and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
G · 29 August 2020
Agent replied · 11 June 2024
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
Gurbax · 30 January 2025
★★★★★ 5/5
GoogleRecently, I had the pleasure of utilizing Langfor Russell's services, and I must commend Jack Frendo for his professionalism, promptness and assistance throughout the entire process.
Arjun · 12 April 2024
Agent replied · 13 June 2024
Arjun, thank you for taking the time to share your positive experience with Langfor Russell's services and our team member, Jack Frendo. We are thrilled to hear that you found Jack to be professional, prompt, and helpful. Your feedback is truly appreciated. Thank you for choosing us!
★★★★★ 5/5
GoogleWe rented a property through Langford Russell Bromley, seven months earlier. Jack really helped us from the beginning to the end of the process. I would highly recommend their service.
Madhusha · 13 January 2024
Agent replied · 11 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 1/5
TrustpilotSold a lie
Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.
Chris · 14 November 2024
★★★★★ 5/5
GoogleExcellent service from Jack Rampling. Restored my faith in estate agents. Cannot recommend there service highly enough. Will definitely be using again. Many thanks.
Annette · 12 May 2024
Agent replied · 26 August 2024
Annette, thank you for your kind words about Jack Rampling and our service. We are thrilled to hear that we could restore your faith in estate agents. We look forward to working with you again in the future. Thank you for recommending our service.
★★★★★ 5/5
GoogleReally good service, communicated well and all emails and phone calls returned very quickly. Highly recommended.
Claire · 23 September 2024
Agent replied · 23 October 2024
Dear Claire Mitchell
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a great experience with Langford Russell! Helped me and my partner though every step quickly and efficiently as Possible. Jack especially was a big help with pushing us towards the best property for us. Would definitely recommend
Reece · 12 June 2023
Agent replied · 11 June 2024
Thank you Reece, we are really pleased that you took the time to post a great review for office at Bromley South. Kind regards- Karen Hedges Acorn Customer Services
★★★★★ 1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
KC · 6 April 2019
Agent replied · 11 June 2024
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleGreat service from Chris and team at Langford's Bromley
SF · 12 June 2020
Agent replied · 11 June 2024
Thank you Stephen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAndy is incredibly helpful, understanding that buying a home is a huge deal and has shown nothing but patience during my quest to find the perfect relocation. I will be highly recommending Landford Russell in Bromley to anyone searching in the Bromley and surrounding areas.
Angie · 13 June 2018
★★★★★ 5/5
GooglePaul and the team were extremely helpful and professional during the sale process for my property. Communication was good with regular updates on progress, viewings and offers and the sales process was conducted very efficiently. I would highly recommend the Bromley office of Langford Russell.
John · 13 June 2018
★★★★★ 5/5
GoogleJack and the rest of the team were fantastic, they stayed in regular contact and made what could have been a stressful process much more relaxed. 100% recommend, thanks for all your hard work
Lauren · 17 July 2023
Agent replied · 11 June 2024
Thank you Lauren for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and the Bromley Team. I we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
M · 28 August 2022
Agent replied · 11 June 2024
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat work by the Langford Russell team! Special thanks to Adam Slaney for his help in finding a great flat, Lauren Burkin for keeping us up-to-date with the latest lettings in the area and Stacey for passing on messages in a timely manner.
Milan · 13 June 2018
★★★★★ 1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
E · 5 June 2024
Agent replied · 23 August 2024
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
★★★★★ 5/5
TrustpilotSuperb service from Sidcup Team
Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..
Malcolm · 12 March 2021
Agent replied · 11 June 2024
Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJake Fahey's guidance, support, and expertise were essential to us as we went through a complex sale transaction. I can confidently say that we would not have succeeded without him on our side.
Enza · 12 June 2023
Agent replied · 11 June 2024
Thank you Enza for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jake and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotSammy, Maddy & Dan
Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.
Hayley · 15 December 2022
Agent replied · 11 June 2024
Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services
★★★★★ 1/5
TrustpilotTerrible Property Manager - David Simango (Peckham/Camberwell branch)
Would give them 0 stars if possible! I have been waiting over 7 months to receive a deposit as damage was done to my property. The property manager, David Simango (Peckham/Camberwell branch) never picks up the phone or replies to my emails. Very terrible experience, I am still waiting for the deposit...
Davidson · 10 September 2020
Agent replied · 11 June 2024
Hi Davidson. I am sorry to read this review and have contacted David's Manager to resolve the issues you are facing.I have your contact details and so will follow this up with you directly, but if you need to contact me, you can email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotImmoral and untrustworthy estate agent
Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord
Danielle · 26 July 2021
Agent replied · 11 June 2024
Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
TrustpilotGreat support
Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.
Patricia · 9 April 2019
Agent replied · 11 June 2024
Thank you Patricia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI strongly recommend to look for a letting with Langford Russell in Bromley. They are very professional and they take good care of you. Five stars for them!
Ana · 15 September 2023
Agent replied · 11 June 2024
Thank you so much for leaving us a brilliant 5-star review- We appreciate it! Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
