5/5
TrustpilotIncredible company
Incredible company, Elycia was so helpful in getting us our beautiful home. The team are lovely and helped us with everything. Highly recommend
Trusted Agent profile · Bromley
Langford Russell Bromley reviews
★★★★★
764 reviews across 2 platforms
19-23 Masons Hill, Bromley, BR2 9HD
Langford Russell's office in Bromley, at 19-23 Masons Hill, is rated 3.9 out of 5 across 764 reviews on two platforms, including 275 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
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Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
Awards
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleExcellent experience working with Langford Russell on the sale of our house. Dilligent and communicative throughout the process. Really felt like they worked as a team to get us the sale we needed, sharing info across their various offices. Everyone we spoke to was helpful and supportive. All in all a very positive experience. Highly recommend.
Agent replied · 11 June 2024
Hi Josh, thank you so much for sharing your positive experience working with Langford Russell on the sale of your house. We're thrilled to hear that our team's diligence and communication made a difference for you. We truly appreciate your recommendation and hope to work with you again in the future.
5/5
TrustpilotFirst time buyers
We have been dealing with Daniel, William and Abbie and throughout the process they have been a great help, very communicative and informative. They went above and beyond to help us get this over the line. Would like to thank them all so much, and we couldn’t have done this without there knowledge and experience. Thanks again!
Agent replied · 11 June 2024
Hi Charlotte, thank you so much for your kind words! We're thrilled to hear that Daniel, William, and Abbie provided exceptional support throughout the process. We greatly appreciate your gratitude and we're glad we could assist you. Thank you again for your review!
5/5
TrustpilotMark and James from Rainham
Mark and James from Rainham, Kent branch have been wonderful by helping me selling the house. After several awful experiences with different estate agencies, I have finally found Mark who together with James helped me to find the perfect client for my property. I have met Mark before while I was viewing several properties and I noticed that he is excellent with people and has excellent skills in negotiation.
1/5
TrustpilotInitially after a viewing they send me…
Initially after a viewing they send me quite a few emails......i made an offer and after that never heard from them again. I made phone call after phone call to get an update but was told that the agent was either out on a viewing or would return the call later.....they never did....this went on for nearly x2 weeks until i just stopped calling.....im not saying all of them are like that but certainly it was the norm at their Peckham branch....and i have no idea why
Agent replied · 11 June 2024
Hi Hisham. I am sorry to read your review and have spoken to the Manager of the Peckham office who will be in contact shortly. Our customers satisfaction is paramount and in spite of the incredibly busy market we should always be communicating effectively and efficiently with all clients. As you mention, your experience is uncommon and will make sure it is not repeated.If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleGreat agency, helpful, polite, punctual, good systems for agreements! Thanks Jack Frendo and team Langford Russell!
Agent replied · 11 June 2024
Thank you Daniel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleVery helpful and professional throughout the home buying process. Jake kept me updated on all matters and helped to conclude the purchase in a timely manner.
Agent replied · 11 June 2024
Thank you Daniel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jake and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAppalling customer service and no…
Appalling customer service and no communication (or no care?!) when they want money they will send multiple emails but as soon as you need anything there is radio silence. I had to ask them to stop emailing me when they sent over 9 emails in one day asking for a deposit 'immediately' despite only sending the paperwork that morning ( we had waited for a week for said paperwork) they have been hard to get hold of, rude and uncaring and I will never ever use them again. We are still waiting for them to remove furniture from the property that they said they would remove (it wasnt meant to be here so we have been trying to work around it) and they dont care - incredibly frustrating
Agent replied · 11 June 2024
Hi Bethany. I am sorry to read this and have spoken to the PM team to get an idea on where this went wrong. I will contact you directly when I have the info I need. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotBEST TEAM EVER,i was having a lots of…
BEST TEAM EVER,i was having a lots of requests about how i want to look my flat ,i want a big flat with two baths and two bedrooms in a good area and the team from acorn made me feel like it s so easy to find the flat that i need to be perfect,two of the agents helped me more than somebody will ever do ,they answer at any hour on the phone when i called to ask any question and they had the perfect answer to make me feel safe and secure about moving,i ve seen many flats from this agency until i find the right one for me and they keept going to help me with all the paper work that i needed,i had a excelent experience with them!
Agent replied · 11 June 2024
Thank you Gabriela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI decided to use Langford Russell to manage renting my flat as I had bought it through them a couple of years earlier and was always impressed with their responsiveness and care. I had the same experience now with their Lettings Team. No question was too small or too silly to ask which put me immediately at ease as a first time landlady! Aidan supported me through the stress of setting up the tenancy from overseas in such a way that I would recommend them to everyone. I honestly wouldn't have been able to do it without them!PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Thank you Alice for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThe service from Langford Russell has been excellent! From the valuation right through to agreeing an offer on my property, the team have been proactive and communicative. They got viewings through the door even before the advert went live on the property portals, and we got an offer very close to asking price in a matter of days. I’ve been so impressed by the team, and am happy to recommend!
Agent replied · 9 November 2024
Thank you Jonny for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAidan was very helpful every step of the way. Very professional and very quick to answer, guiding us well through the entire process. We felt we were in good hands.PositiveResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Thank you Aksel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMy experience selling my home through Langford Russell,Bromley, was always a very positive one. I have particularly high regard for Chris, Lauren and Jake who always conducted themselves in a thoroughly professional manner and went above and beyond the call of duty during a drawn out sale process due to Covid restrictions. I had previously experienced other agents prior to Chris's team and there is simply no comparison. I would not hesitate to recommend them as my first choice for quality, value, professionalism and helpfulness when selling property.
Agent replied · 11 June 2024
Thank you Susan for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Chris and his team. met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotNo care for there customers
They don’t care if you are trying to find a place, will book you in for viewings not contact you and not show up. Kept saying benson will call me back witch he never did then they booked me for another appointment the next week for the same place to and called me on the day of the viewing to say the propertied been letted out now with no solution or alternatives to the problem they caused by constantly delaying me like it didn’t matter I didn’t care to ask about the other places I had seen advertised after how I felt they were on the phone and the service I was getting. In response to your reply I was contacted after my review 2 days ago only to be told more stuff that you didn’t do.
Agent replied · 11 June 2024
Hi Happy Shopper. I am sorry to read your review and have spoken to those involved. I am afraid it was a genuine mistake from Benson, who I understand has called you now to apologise and arrange to get you out viewing other properties. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleJack has been a great asset during this whole renting process and very friendly along way. Thank you very much for our new place! :)
Agent replied · 11 June 2024
Thank you Leon for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJake was absolutely tenacious in getting my sale across the line despite multiple unexpected obstacles, and he kept me informed all the way. Great service.
Agent replied · 11 June 2024
Thank you Michele for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jake and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe have recently sold our property through Langford Russell Bromley Estate Agent and were really happy throughout the whole process. Not only were they excellent at keeping us informed during the selling process, and kept the potential buyers coming in the door, but they were great during the process between offer and completion. We felt informed and comfortable throughout, and really appreciated their patience with our endless calls and emails. Would really recommend.
Agent replied · 11 June 2024
Thank you Anna for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe bought our new house through Abbie at Langford Russell, who could not have been more helpful. Abbie was happy to travel out to our new property several times to help us with various things like snagging lists etc. and constantly kept us up to date with everything that was going on. I would definitely recommend Langford Russell and would happily partner with them in the future for any property sales/purchases.
5/5
TrustpilotMark and his team were fantastic from…
Mark and his team were fantastic from start to finish . Always there to deal with any questions .
Agent replied · 11 June 2024
Thank you Deborah. I will pass that on to Mark and the team at Rainham. kind regards-Karen Hedges Acorn Customer Services
2/5
GoogleIf you are a seller, you might give Jake and the others 5 stars, since they convincingly lie to buyers about flaws with the property and the surrounding area. There's no doubt that their style of work will make sales. If you are a buyer, I would be very dubious. They will say anything you want to hear, even if it is totally incorrect, just to get a sale. Very smooth operators.
Agent replied · 11 June 2024
Hi Jules. I am sorry to read your review and have investigate your file. Having spoken to those involved, I do feel that your review is a little unfair and would completely disagree with your penultimate statement. We act fairly with all parties involved in the transaction and with best endeavours to keep everyone happy. I am sorry if you feel that this was not the case with your purchase but from what I can see you bought the property you wanted and all concerns raised were dealt with during the process. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJake Fahey at Langford Russell Bromley was super helpful from start to finish. Really responsive, kept us updated throughout the sale process & a pleasure to deal with. Highly recommend!
Agent replied · 11 June 2024
Thank you Jessica for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jake. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotIrresponsible
IrresponsibleThey show you a big, nice and cheap house ...They rush you to lock down the house immediately so that you can't find out about them wellThey tell you yes to everything and do not worry about anything that they will work hard for you and practically guarantee that the house is yoursThe agent, Ruggero Castelli, of the Streatham hill agencyIt sells you a dream, it seduces you, it makes you think that you are doing the business of your life and then it disappears until a few days before the move, to ask you for a lot of extra documents (apart from all those that we had already delivered via email when we received the confirmation that the house was ours) all this with a baby on the way, with the previous contract that ended in 2 days and 6 months of covid in which unfortunately we were with the universal credit and little else, they knew that we would not pass the requirements of the landlord from the beginning and they waited for the last minute for us to collapse with the pressure ...They asked us for 6 months of rent to save our depositthey left us in the street with a newborn girl and without a roof to shelter usYou called and they didn't answer, and when they answered you they asked you for more and more documents, all this in times of covid
Agent replied · 11 June 2024
Hi Esmany. I am very sorry to read your review and have spoken to my colleague you have mentioned. He is equally disappointed to see what you have written as he genuinely tried to help you secure the property you wanted. All rental applications are subject to reference approval and the reality is that the information you provided us with initially differed from what was supplied in the references. This unfortunately had a negative impact on you ability to pass. He did offer you a number of options that would enable you to proceed however these were not practical for you which we of course understand. I hope that you have managed to find a home now but if I can be of further assistance, please do let me know. Thank you. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotReally need a 0 star rating
Really need a 0 star rating.Once they have your money it is over for you.As tenants you get no support whatsoever.Out of 4 property managers we had in the 2 year tenancy only 1 was good and did his best to assist us when needed.Naturally,after moving out they didn't get in touch with us for 2 months and after WE REACHED OUT to THEM to ask about our deposit back we were told we won't be getting it.Complete shitshow.Avoid at all costs!
Agent replied · 11 June 2024
Hi Merian. I am sorry to read your review and have made some quick enquiries with our property management team. I can only apologise for the change in property management staff during your tenancy but changes to personnel during a 2 year period is sometimes unavoidable. On your termination of the tenancy a check-out report was done with your knowledge and this was sent to the landlord for his approval. I am afraid he chose to make several deduction from your deposit because of issue highlighted in this report. You were advised on several occasions by your property manager that you could make a counter claim via the TDS who protect your deposit, but you chose not to. I am certainly happy to investigate further, if you would like to email the full details of your complaint. Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotExcellent service with exceptional…
Excellent service with exceptional communication, thank you Mark and the rest of the team!!
Agent replied · 11 June 2024
Thank you Robert, we value your comments and appreciate your business. Thanks!
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Questions about Langford Russell Bromley
Has Langford Russell won any awards?
Yes. In The Trusted Agent 2026 awards: Langford Russell, Bromley won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
