Langford Russell Bromley reviews

★★★★★ 1/5

Trustpilot

We are still having issues renting a…

We are still having issues renting a place I’m beginning to take things very personal They took over £500 of my money for a holding deposit and now won’t give it back It’s against the law so looking at a small claims court …. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel horrible… Apparently they use it for the cost of referencing… I’ve been private renting for 12 years at my current place … I have a good credit rating …. So something isn’t right Give me back my money 💰

SJC · 19 May 2022

★★★★★ 5/5

Google

I have recently been dealing with jack Frendo from letting in Langford Russel in Bromley and can’t not thank him enough for helping me find the right home for me and my partner. Would highly reccomend anyone looking for somewhere to rent to go through jack as he is easy going and very helpful with everything. 👌 …

Adam · 13 March 2024

★★★★★ 5/5

Trustpilot

Highly recommend their Lewisham office

Highly recommend their Lewisham office, Arikson and Dammy were key to our sale going through

Clive · 23 November 2023

★★★★★ 1/5

Google

Don't return calls, don't answer emails, didn't get to view a single property, 0 customer service with no explanation. I contacted them and spoke with them multiple times and got nowhere. They had absolutely no interest in showing me a property and showed 0 enthusiasm.

Joel · 26 October 2024

★★★★★ 5/5

Google

Jack was very proactive, responsive and helpful every step of the way. So glad we ended up renting through Langford Russell.

Hayley · 12 June 2023

★★★★★ 5/5

Google

Had a wonderful experience with Langford Russell Bromley Estate Agents, they were very friendly and always responded quickly! Jack was great, showed me the property and was friendly. Definitely recommend.

Gabriel · 12 June 2022

★★★★★ 5/5

Trustpilot

Grove Park Office

Grove Park Office. All went extremely well with the sale of a property for which I was a Trustee. A very helpful team, and minor difficulties were soon resolved.

Richard · 25 July 2022

★★★★★ 5/5

Trustpilot

Excellent service from Rubeena and…

Excellent service from Rubeena and Lilia. They really took her time in making sure we were well informed throughout the process and they continually assured us that we were in safe hands.We can honestly say they went above and beyond in making sure everything was done including chasing up other departments to speed up process.They were quick to respond to all our enquiries and checked on us after the process to ensure we settled in well. We can't recommend them enough. A big Thank You for making sure we had a smooth renting journey! - E&R

Ed · 24 February 2022

★★★★★ 5/5

Google

I highly recommend Jake Fahey. He has been very helpful and professional. He goes over and above to help with any questions or queries I have. Will definitely come back for my next sale/purchase.PositiveResponsiveness, Professionalism

Hazel · 27 August 2021

★★★★★ 5/5

Trustpilot

Couldn’t recommend them enough!

The whole team at acorn were amazing and the lovely gentleman who dealt with all my tenancy was absolutely fantastic and went a love and beyond to help. Thank you Jamie for all your help.

Sacha · 19 August 2021

★★★★★ 5/5

Google

Recently went through a purchase with Jake from Langford Russell Bromley. He went above and beyond in helping us secure the property we wanted. The whole team always dealt with us promptly and professionally. I would highly recommend Langford Russell.

Robin · 12 June 2020

★★★★★ 5/5

Trustpilot

Very good service and thanks to James…

Very good service and thanks to James Clachar for is help through out the process and after

Edith · 18 March 2025

★★★★★ 1/5

Trustpilot

Updated review - there are plenty of other companies I’m sure

Further update to my review posted 15 July 2024, I received an email from Paul Deveney 16 July 2024. How efficient or coincidental was that!!! Well I have not dignified the email with a reply. It amounted to ‘corporate speak’ and my fault - not checking the small print. Mr Deveney stated some ‘Staff Training’ needed to be carried out. I find that difficult to comprehend. How do you ‘train’ staff to be honest and have integrity when some of their staff blatantly lied. I thought companies would strive to enhance their reputation apparently not. Fortunately I will not be in that situation again. Take a long dispassionate look at letting agencies before you sign a lease. It could be a frustrating and expensive experience. Good luck.

Theresa · 9 August 2024

★★★★★ 1/5

Trustpilot

Unbelievable awful.

Unbelievable awful. Rented a property through them for a year. Moved in three days later than arranged due to their mistakes on name, address and date on contract (the three most important details on the contract!) End of tenancy handled similarly incompetently. If I could give 0 stars, I would

Laura · 4 July 2024

★★★★★ 1/5

Trustpilot

Awful to deal with.

Awful to deal with. Rented a house for 2.5 years. Agreed to pay a fee to break the contract and to stay until someone else moves in.Mould covered the walls within the house was the reason i moved out as they never did anything to fix. Was asked 2 weeks in advance to move out as someone was moving in. From viewing they were asking for 2500£ deposits. Was getting calls every 3 days to make sure i was moving out on time. I did. I payed for a day extra to give them time to make the exchange. Gave the keys on 10|06/24 and on 11th i get an email saying the new tenants have pulled out and im still liable for rent and bills until found someone else. I’m paying rent already somewhere else and acorn made me move out and collected keys. Nearly 2 months now from moving out and still getting told i have to pay the bills. The house was advertised more than what my rent was. Incompetent workers you should be ashamed and if the landlord knows how you’ve been dealing with me im sure he’ll run aswell. Keep away from this cowboys they just there to steal your money…

Elis · 6 August 2024

★★★★★ 1/5

Trustpilot

I was looking to view a property that…

I was looking to buy a property that was advertised by AcornI asked for a viewing for this property that I was interested to buy within 1 hour of the email that was sent to me by an agent form acorn. I kept following for 2 weeks over phone and email and the agent (Katlyn) told me that they were gathering the viewing requests and will get back as to me once they get a date from Seller. After 2 weeks, when I chased them again that said it was fully booked and that I cannot be accommodated and were sorry for not mentioning it to me earlier. Highly unprofessional!

Ujjal · 24 January 2022

★★★★★ 5/5

Google

Jake & Georgia were very helpful, every step of the way during the sale of my property. Thanks guys

Louis · 12 June 2023

★★★★★ 5/5

Google

We recently purchased a property through Langford Russell. We dealt with Jake Fahey and found him to be extremely professional and attentive at all stages of the transactionPositiveResponsiveness, Professionalism

Richard · 12 June 2022

★★★★★ 5/5

Google

Jake was very helpful and responded quickly to any phone calls I made. The process of selling went smoothly as a result of his diligence , helpful attitude and good communication .PositiveResponsiveness, Quality, Professionalism

Rosie · 27 August 2021

★★★★★ 5/5

Trustpilot

I have had the pleasure to deal with…

I have had the pleasure to deal with Jamie Perrin for over 1 year now and I have been extremely happy with his services. He has always been very helpful and anytime I needed his assistance or had any questions, he was always there and never hesitated. I just want to say thank you so much for all your help and for making the whole process easier for me and my family. THANK YOU.

Lena · 29 September 2022

★★★★★ 5/5

Google

Jack was exceptionally helpful in helping us find a suitable property to buy. Always proactive and very committed.

Ishara · 12 June 2023

★★★★★ 4/5

Google

We bought a leasehold apartment through Langford Russell. The transaction involved a probate property and so took longer than expected. Throughout the six months it took to complete the sale the Estate Agent (Georgia Holmes) was amazing. She was incredibly focused, responded to our enquiries and chased all the parties involved in the transaction (even on her days off!) to help us get over the line.

Wilben · 12 June 2023

★★★★★ 5/5

Google

It was our first experience renting a house through Langford and Russel, and we surely recommend their services. Aidan and Tanya were very helpful and professional!PositiveResponsiveness, Quality, Professionalism

Juliana · 12 June 2022

★★★★★ 5/5

Google

The team at Lanford Russell Bromley have been amazing! Everyone that I have dealt with there have been so proactive, helpful and I really felt that that they had my best interests at heart. My situation was complicated, but they battled on and never lost momentum. They fully deserve every penny of their commission! It is a shame that I am no longer local to Bromley, as they are the only agent I would ever use.

Lisa · 12 June 2022