Langford Russell Bromley reviews

★★★★★ 5/5

Trustpilot

Thank you Max Williams

I would like to thank Max Williams for the efficient way that he helped me in the process of purchasing my property. He made a very difficult and stressful process come to fruition with ease. So grateful my family and I are in our new home.From Mei and Xiu He

Mei · 28 May 2021

★★★★★ 1/5

Google

Langford Russel posted an advert on a Friday for 6 properties in the same building that would be soon available to rent in Bromley area. I emailed them and called them over the weekend and a lady that didn't seem to know what she was talking about informed me that only one was available, even tho they had all been posted the previous day making it quite impossible for 5 properties to be gone in less than 24 hours... I decided to call again today (a Monday) and was shocked when I was transferred to an 'agent' called Jack that hung up the phone on me straight after I gave him the postcode for the property I was interested in. Tried calling again and as soon as I gave my name they hung up... Awful agents that don't have the decency of being polite and don't even bother to possibly take my information for some other properties that may become available in the future. They just hung up the phone without saying anything. Rude and presumptuous agency!!! Update: I find it funny that when I tried calling earlier today no one was able to explain what was happening and just hung the phone on me but after I posted this review I am suddenly getting calls and voicemails where they try to explain the situation. This could have been easily avoidable if they would have only explained that there was a mistake on their part and there were no properties available, instead, they decided to hung up the phone on my face twice in a row. I will not be deleting this review as this was my experience with the agency and people should be aware that this is how they conduct their business.

Vanessa · 17 July 2023

★★★★★ 1/5

Trustpilot

AVOID TO RENT WITH THIS AGENCY!!

AVOID TO RENT WITH THIS AGENCY AT ALL COSTS!! COWBOY CONTRACTORS LEAVING YOUR HOUSE WORSE THAN WHEN ORIGINALLY MOVED IN!! I have rented off this estate agents for 3 years, The maintenance is absolutely diabolical the worst maintenance service in my 8 year of renting properties! Lost count on the amount of times I have had to ask for a damp proof course to be carried out and for 3 years all I've heard is " open your windows 365 days a year give your wall a wipe it'll be fine".. FINALLY got a damp proof course this week, the cowboy contractors have left me with no Internet as they have had to take the socket off the wall and then put back on resulting in them breaking it and doing a shoddy job, sockets hanging off the walls were they have had the audacity not to sort the matter and dirty food bags left on my bedroom floor for my dog to eat out of when I came back in!! I have young children and dogs and the service that has been provided I wouldn't let a homeless person live in here let alone my family!! Shocking shocking service and I will be taking all of this along with the other problems yet to have been solved over the 3 year to the housing ombudsman. DO NOT rent off of this so called lettings company!!

Grace · 27 February 2025

★★★★★ 5/5

Google

Georgia H. was of great help in the purchase of my flat. Her manners are suberb and she was always responsive to all the many questions I had. She has been an excellent professional following my case. Thank you Georgia!PositiveResponsiveness, Quality, Professionalism, Value

Susana · 12 June 2022

★★★★★ 5/5

Trustpilot

10/10 Service

My experience was great, Arrun Padda is a friendly, efficient and professional estate agent. He responded to all of my enquires within no time at all, and made the whole experience a delight.Couldn’t recommend any higher, 10/10.

Customer · 2 February 2023

★★★★★ 5/5

Google

Great experience, stress-free , personable and professional. Many thanks to Jack and the others at the Bromley branch!

H · 12 May 2024

★★★★★ 5/5

Google

Jack was very helpful during this difficult housing time, and thankfully found us a property just in time. He was very friendly and responsive and listened to our requests. We’re very grateful.

Marion · 12 June 2023

★★★★★ 5/5

Google

Excellent service from this estate agent. Some of the best laid out property particulars I've seen, accurate & of course great photography The staff could not have been more helpful, responsive or communicative in my experience - a very friendly office that seem very much to work as a team Jake and Jack in particular are really on the ball and look after you at every step of the process - a real joy to deal with! I would not hesitate to recommend L-R Bromley to any buyer or seller

Philip · 12 June 2023

★★★★★ 5/5

Google

Had the most wonderful experience at Langford Russell Bromley. I had been looking for a decent place for a very long time to let and their agents are the most helpful I’ve come across. They are prompt with communication, always lovely to talk too and make the entire process extremely easy for you. I was in touch with Jack Frendo who has been like a guardian Angel through all of this. Highly recommend the services!

Manal · 15 October 2023

★★★★★ 5/5

Trustpilot

Louise was reassuring & helpful

Louise was reassuring & helpful throughout the whole process - couldn’t fault her at all! Thank you for everything, we feel really lucky to have moved in so quickly from putting in an offer.

Ella · 2 April 2023

★★★★★ 5/5

Google

If you are looking for a property to either rent or buy I highly recommend Aidan Sealy from Langford Russell's Bromley branch, he has helped us meet a tight deadline with a striking deal! All of that in the middle of a pandemic. Thank you Aidan!PositiveResponsiveness, Quality, Professionalism

Hugo · 12 June 2021

★★★★★ 5/5

Google

Jake at Langford Russell Bromley was just fab from the start! We explained what we wanted in a house and Jake picked this house perfectly for us! He was responsive, pro-active and helped to get the process pushed through as quickly as possible! Thanks again Jake!PositiveResponsiveness, Quality, Professionalism

Jamie · 12 June 2021

★★★★★ 5/5

Google

Aidan helped us to find our rental property, we had dealt with many other estate agents and Aidan was by far the most productive and professional. He listened to what we wanted, responded instantly and found us options that worked perfectly for us. He arranged viewings promptly, corresponded within minutes and even arranged a second viewing to measure up for curtains etc. He did everything we asked of him and went way above our expectations to deliver a fantastic service. He would be the first person we would go to in the future once we are ready to buy, he is an asset to the company. 2020 has been a challenge and very stressful and we are so happy in our new home that Aidan safely found for us. Thanks Aidan you are a star.

Wendy · 12 June 2021

★★★★★ 4/5

Google

I approached Langford Russell for a one bedroom flat and Jack immediately responded. He showed all the available properties within my budget and scheduled viewing. After viewing a couple I was able to finalise on a property, which fits my requirements. I am satisfied and happy with Jack’s work! Looking forward to be a continued client of langford Russell. Thank you and all the best!

Haripawan · 12 May 2024

★★★★★ 5/5

Google

The team at Langford Russell - Bromley office, worked tenaciuously and diligently whilst selling my property. I was always kept informed, and whenever I had questions or issues, these were answered promptly. Jake Fahey leads an amazing team but I think praise should go to Jack Rampling who pushed every boundary in getting the sale finally through today. Thanks guys, appreciate all that you did with my sale.

Gordon · 13 March 2024

★★★★★ 5/5

Google

We had an excellent service provided by Lizzie Chin. Very polite, efficient and professional. We highly recommend Longford Russel Estate Agents in Bromley and in particular Lizzie.

Luis · 10 April 2025

★★★★★ 1/5

Trustpilot

The worst letting property management I…

The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you. I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!

Tendai · 24 October 2025

★★★★★ 5/5

Trustpilot

A great service

The experience was as stress-free as it could have been. The online video tour was absolutely beautiful; Brendan and Jack were very easy to contact. They lined up a small selection of buyers who were chain-free, and we accepted a brilliant offer within 24 hours. We’re very happy with the service.

Dreana · 14 August 2020

★★★★★ 5/5

Google

I bought a flat via Jack Rampling and I must say, he was amazing. Knowledgeable, getting the job done quickly and very easy to deal with. Genuinely decent guy. Thanks Jack!

Junk · 12 June 2023

★★★★★ 5/5

Google

Great experience with Langford Russell.Lizzie,very professional and patient agent, helped me to found my dream flat in no time.Raccomanded

Marco · 16 December 2025

★★★★★ 1/5

Trustpilot

I'd give 0 if I could.

Viewing was arranged but I got a call minutes before to ask to reschedule for the next day. Fast forward to next day: no answer and agent just happened to not be around so said they'd get him to call back... no call and now closed. Waste of two days.

Angry · 23 October 2020

★★★★★ 5/5

Google

I used the service of Langford Russell to rent a property in Bromley. Aidan Sealy who is our agent was extremely helpful, professional, he answered all our questions and guided us through the entire process. I would not hesitate to recommend Aidan to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Razvan · 12 June 2021

★★★★★ 5/5

Google

Really recommend Langford Russell. Jack was great at keeping us in the loop with progress updates, and always responded to any questions we had quickly. Really helpful and professional!

Francesca · 17 July 2023

★★★★★ 1/5

Trustpilot

They are so incompetent

They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements. We had to follow for different procedures for four different tenants to get references because they just couldn't figure it out. They even put the wrong tenants on our rental agreements after being asked TWICE to remove them. Embarrassingly poor service.

Dylan · 1 October 2025