Langford Russell Bromley reviews

★★★★★ 1/5

Trustpilot

Don't choose Acorn to manage your household

We are a household of 11 flats in South East london and Acorn has been appointed for the Estate Management. Their service has been lacking in communication, the contractor they used we doing such a poor job that they had to come multiple times, we have outstanding issues for more than 10 months and still, there is no sign they're gonna get fixed any time soon. However, they are very good at sending us the bills for paying the service charges. They also got to blame us for some of the delays. Outrageous. Stay away.

Giancarlo · 18 August 2021

★★★★★ 5/5

Trustpilot

Excellent experience

I have had an outstanding service from Acorn's property management team including Laura Whelan & Conor Norris since August 2019. I'd like to mention Amanda McPherson as an outstanding property manager; she is friendly, professional & efficient. She has been there whenever I've needed something.Furthermore when I sold my property, Daniel Milligan valued it in an honest & professional manner, securing the asking price on the first day of viewing. Throughout the sale, Dominic Lloyd, Leo & Sharon Costen made it a smooth and trouble free experience. Thank you

Basuli · 16 August 2021

★★★★★ 5/5

Trustpilot

I had a really good interaction with…

I had a really good interaction with Acorn recently. They were very accommodative and helped me alot in finding the exact place I wanted. Especially Crystal from Forest Hill branch was literally personally involved and drove me herself to all the properties. She’s continued checking on me even after i shifted and solved the issues I had. Highly recommended if you are looking for a new place to move .

Syeda · 15 November 2024

★★★★★ 5/5

Trustpilot

Great team at strood!*****

We couldn’t be happier that we have sold our home with Acorn. The whole team have been absolutely amazing! We Didn’t feel pressured to sell at all, not like other estate agents you can feel pressured into being pushed for a sale. From start to finish you have all been so friendly. We couldn’t be more thrilled we have sold our home through You.Everyone has kept us so informed and every member we have dealt with has been so patient and professional. Our house sale Almost fell through and josh sladden kept it all together and always communicated with us to let us know what was happening. Josh went above and beyond for our house sale and we truly cannot thank him enough. He is a credit to the team! Thank you to everyone involved in our sale, Jonathan, Jamie, josh and anyone else who we have dealt with. You’ve all been amazing! Thank you Acorn I’ll definitely be recommending you. Mr & Mrs Temple :-)

Carl · 28 June 2021

★★★★★ 5/5

Google

After having problems with previous Letting Agents in the area, I was taken aback by the professionalism of Aidan and his team at the Locksbottom Branch From the initial valuation to hand over of keys to my new tenant, I could not fault the service that I was provided. Knowing my previous issues with past tenants, Aidan personally took on the role of vetting suitable applicants for my property and managed to source a financially stable, suitable candidate within 3 weeks in the middle of a Lockdown and the Christmas Holidays which is impressive. I will, without doubt, be returning to Aidan and the team for any future property requirements in the area.PositiveResponsiveness, Professionalism, Value

Josh · 12 June 2021

★★★★★ 5/5

Google

I sold my parent's house through Langford Russell after my father passed away. From coming to value it ,to selling it, Jake and Chris were always sensitive, polite and respectful. They secured a number of interested parties and the house sold for a good price in spite of the situation with Covid-19 which had ultimately delayed things by a couple of months. I was grateful for their professionalism and commitment to securing the best price for my mother. Would recommend.PositiveResponsiveness, Professionalism, Value

Susie · 12 June 2021

★★★★★ 5/5

Google

Having vetted several agencies in Bromley, we didn't hesitate to go with Langford Russell, and in particular, Jake Fahey. Jake's enthusiastic and positive assessment of our property, plus his market knowledge and apparent attention to detail, was impressive. Whereas, all the other agents appeared to want a quick sale which was clearly indicated by their (under)valuations and the way they talked down what was actually a buoyant market. We weren't disappointed. Within days we had several viewings which lead to two good offers, achieving the guide price and far exceeding the valuations of the other agents. Jake was always on-hand throughout the sale process and delivered on all his promises. We exchanged contracts yesterday and we're extremely happy. Thank you Jake!PositiveResponsiveness, Quality, Professionalism, Value

Mark · 12 June 2021

★★★★★ 5/5

Google

I recently sold Property Through Langford Russell ,They are very professional and respond very quickly with all request ,they are also flexible with potential buyers and accommodate their needs which is key for good and smooth sale ,they also chased both sellers buyers and solicitors through the process which is key to a successful sales. Personal thank you to Jake and Chris as they are both very professional sales people. Wish you good luck and highly recommend Langford Russell .PositiveResponsiveness, Professionalism

Farzad · 12 June 2021

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

We recently moved into a property managed by Acorn in East Dulwich, London - sold to us using images that were not truly representative of the condition of the house. We were incredibly excited to move into a clean, well maintained new property after searching for so long. We really felt like we’d found the perfect house to make a home in - this was NOT the case. 
Prior to move in it was stressed to Acorn that a professional, deep clean was imperative as one of us had recently been discharged from hospital having undergone life saving surgery on his lung. When we arrived, not only had the deep clean not happened, but we discovered numerous hazardous faults with the property. Acorn later admitted to us (Cailey) that nobody had actually inspected the property prior to our move-in. I believe the term used was ‘overlooked’.Hazards that we discovered:
- There was a faulty light fitting in the hallway with exposed live wires that were tripping the electrics in the house - the temporary fix was a small piece of cardboard between the live wire and the metal light fitting. Luckily one of us is a qualified electrician and safely dealt with this. - The outdoor decking (that was beautiful in the pictures) was rotting and soft to tread on in places - extremely hazardous. - Broken glass and ceramic tiles scattered in the garden.- Thick layers of dirt and dust behind furniture in bedrooms.- Black mould in the kitchen.- Cracked tiles on the bathroom floor. - Broken burglar alarm on the exterior of the property that was hanging off.The member of our household who had just been released from hospital was advised by his surgeon to vacate the property due to the thick layers of dust discovered in his bedroom. 
After a long stressful slog of us chasing Acorn to resolve these issues they eventually sent a maintenance man who was lovely. He told told us the property was unsafe and he’d been telling them for years that work needs to be done.Not only were Acorn incredibly unhelpful despite us being clear that we wanted to work TOGETHER to resolve the issues we had, they tried to tell us that the issues we had were ‘cosmetic’. Collectively, our experience with Acorn has been extremely stressful and has had a huge negative impact on us over the past few months. After a total lack of urgency from Acorn to solve the issues we had, we were given no choice other than to vacate the property off our own accord. The stress of living there with no hope of our situation improving became too much.Acorn are now trying to take our deposit off us to pay for the months rent we refused to pay.If you are thinking of letting through Acorn PLEASE reconsider - it really isn’t worth the stress.

Tom · 11 June 2021

★★★★★ 5/5

Trustpilot

Mauricio is outstanding!

Mauricio is an outstanding property consultant. From the beginning, he demonstrated an in-depth understanding of the market and worked diligently to understand my needs. His professionalism, attention to detail, and proactive communication made the entire process seamless. I found the perfect place thanks to Mauricio's expertise. I wholeheartedly recommend him to anyone seeking a smooth and personalized property search experience.

Henry · 4 September 2023

★★★★★ 5/5

Google

Georgia has been absolutely fantastic throughout our whole experience. She worked with a consistent level of professionalism; communicated effectively and efficiently with us and our lawyers and supported us smoothly through any difficulties that arose during this process. We felt that she genuinely worked with our best interests at heart and we are so grateful for all that she did. Thanks again Georgia!

Simon · 12 June 2023

★★★★★ 5/5

Trustpilot

Amazing Service

We recently sold our Flat and bought a new one and had a fantastic experience with Acorn. The process was smooth from start to finish, and I couldn’t be more satisfied. A special thanks to Lamar and Katie, who were absolutely amazing, professional, responsive, and genuinely helpful every step of the way. Highly recommended!

Alice · 12 June 2025

★★★★★ 5/5

Trustpilot

Strood Office

We previously had negative experience with another agent and lost time trying to sell the house through them.As soon as we realized that the sale was going nowhere we change the agent to Acorn (Strood) who remarketed the house for us.From the moment Acorn representative Scott visited us and took the pictures the whole process right to the exchange and completion was absolutely pain and stress free.We personally have delt with Jon and Jamie who are not only professional, friendly and just pleasant guys to deal with, but are also very handsome 😁😁( hello Jon and Jamie and thanks for everything you have done!!).If we were to sell the house again there would be no other option to choose from - we would go with Acorn again!Once again we want to thank Acorn and everyone in the company for their hard work and whish them all the very best in their personal life and the business.Thank you!Karina and Natasha.

Unhappy · 14 April 2021

★★★★★ 5/5

Trustpilot

Acorn Estate agents Highly recommended

Acorn Estate agent are highly recommended and trustworthy.Moving house can be stressful but we had confidence in the teams ability.At each stage Daniel Joe and the team remained professional and supportive give good advice.Daniel Milligan is clearly very experienced and kept us informed and updated at every stage during the sale of our house. Nothing was to much trouble .Excellent service and fantastic value for money Even scanning documents to our solicitor for us to help us progress more swiftly.

Kim · 12 April 2021

★★★★★ 5/5

Google

My experience of Langford Russell in Beckenham has been very positive. Jack helped us secure a lovely rental property. He was friendly, professional and proactive every step of the way. I would recommend him and his helpful colleagues to anyone.

Sarah · 23 September 2024

★★★★★ 5/5

Trustpilot

Great experience with Blake

We will shortly be moving into our new rented property, which has been organised through Blake. We have used many of the big agents in the past, and this has been our most positive experience by far - after seeing the flat on Rightmove, Blake arranged a viewing for us within a few hours and by the next day had secured the flat for us. He has been extremely responsive whenever we have had questions, and generally everything has progressed very smoothly and quickly. We've also dealt with Sian who has also been very professional. From a tenants perspective I highly recommend.

Jennifer · 9 March 2021

★★★★★ 5/5

Trustpilot

Acorn at Blackfen are wonderful - 10/10!

Acorn at Blackfen are wonderful! Don’t be put off by their fees, there is always room for negotiation, but bear in mind, you do get what you pay for and I think Acorn are worth every penny.From the moment we were introduced, and we discussed the terms and conditions, I went away and compared them to other local estate agents who we had around. Despite coming out as the dearest in commission, I felt a confidence with Kevin (our sales rep) that he meant every word he said and I trusted him to sell our house.Once signed up, Kevin and the team worked together. Kevin was always calling to keep me updated with house viewings, progress etc. If I called Kevin and he wasn’t available one of his team (namely Poppy) would be available to chat. Likewise, when it came to viewings, if Kevin wasn’t able to make the date/time arranged, Poppy would step in. There was even an occasion when the receptionist Tegan stepped in to drop off some keys as Kevin and Poppy were unavailable. Great teamwork! When it came to exchange and completion Kevin was always in contact with our solicitor and also kept us in the loop at all times. If there were any questions that needed answering from our buyers, Kevin would immediately inform us, so that we could get these answered straight away to avoid any hold ups.I would happily (and do) recommend Acorn! 10/10!

Karen · 18 February 2021

★★★★★ 5/5

Trustpilot

Acorn at Blackfen are wonderful - 10/10!

Acorn at Blackfen are wonderful! Don’t be put off by their fees, there is always room for negotiation, but bear in mind, you do get what you pay for and I think Acorn are worth every penny.From the moment we were introduced, and we discussed the terms and conditions, I went away and compared them to other local estate agents who we had around. Despite coming out as the dearest in commission, I felt a confidence with Kevin (our sales rep) that he meant every word he said and I trusted him to sell our house.Once signed up, Kevin and the team worked together. Kevin was always calling to keep me updated with house viewings, progress etc. If I called Kevin and he wasn’t available one of his team (namely Poppy) would be available to chat. Likewise, when it came to viewings, if Kevin wasn’t able to make the date/time arranged, Poppy would step in. There was even an occasion when the receptionist Tegan stepped in to drop off some keys as Kevin and Poppy were unavailable. Great teamwork! When it came to exchange and completion Kevin was always in contact with our solicitor and also kept us in the loop at all times. If there were any questions that needed answering from our buyers, Kevin would immediately inform us, so that we could get these answered straight away to avoid any hold ups.I would happily (and do) recommend Acorn! 10/10!

CP · 18 February 2021

★★★★★ 5/5

Trustpilot

Best service a landlord can get

I am an overseas landlord. Acorn team especially Lilia Ghenim and her back office team has been so helpful in coordinating the move with old tenants to new tenants. She made sure me being so far away is not a concern for anyone. Communication has been crystal clear, service provided is professional and moreover hassle free which is very important for an overseas landlord. Thank you Lilia and team for all the support.

Srini · 26 April 2022

★★★★★ 5/5

Trustpilot

FABULOUS FIRST CLASS SERVICE

Ok I recently purchased my new house through Dan in the Dartford branch. I can say that he was down to earth and very helpful in every aspect. He was continuously contacting me and updating me every step of the way. Sorting out numerous problems that unfortunately unfolded through the covid 19 with my purchase. I would thoroughly recommend them if you want your sale pushed through with no messing about. Dan was available on his personal mobile at all hours. He is very knowledgeable about all the criteria that I needed advice on and very personable. His professional attitude was second to none.... Acorn are Lucky to have such a driven member of there team. So was I. 😊

Donna · 11 January 2021

★★★★★ 1/5

Trustpilot

Asked if it would be OK to breach lockdown guidance

Our experience with Acorn has been an endlessly shambolic mire of incompetence and disregard.At numerous points, our multiple property managers (6 at last count) have outright flouted the guidance for letting agents and most recently asked if we could breach the Tier 4 lockdown in London before Christmas 2020 as we were moving out by asking if the landlord's son could visit (we have written correspondence to show the ombudsman should they try to reject this). All of this was done whilst witholding a fee they claim they are due, despite guidance saying otherwise.We've had to submit at least 3 formal complaints in the last 2 years and that doesn't count the constant battle to get anything done when something breaks. In the last 3 years they have:1. Refused to provide rental agreement after payment was provided.2. Left us almost 2 months without a working front door & over a week without heating.3. Sent an email saying our rent wasn't paid despite our bank statement saying otherwise. When they realised the error, they simply recalled the email and never even sent a courtesy apology.4. Asked if the landlord's son could visit December 23rd as we were moving out, despite Tier 4 restrictions in London.We have written correspondence confirming all of the above should they feel the need to argue.Avoid these guys at all cost.

Mark · 6 January 2021

★★★★★ 5/5

Google

We recently used Langford Russell to sell our property in Durham Road. We can't praise them enough, especially Jake, who really went above and beyond. The entire team were fantastic and we can't fault their service in any way. They were/are extremely professional and I would highly recommend using them if you are considering selling your property. They really were a pleasure to deal with, not something you would usually associate with estate agents, ha ha...PositiveResponsiveness, Professionalism, Value

Random_gameplay · 12 June 2021

★★★★★ 5/5

Google

My experience with Langford Russell Bromley Estate Agents was fantastic. Their services are very professional and prompt. I'd particularly mention the letting manager Jack Frendo for his extreme support and understanding of my needs. Thanks so much!

Vikram · 26 October 2024

★★★★★ 5/5

Trustpilot

Every one at Acorn Welling

Every one at Acorn Welling, were amazing from start to finish, especially Will & Matt

T · 11 May 2026