Trusted Agent profile · Bromley
★★★★★
764 reviews across 2 platforms
19-23 Masons Hill, Bromley, BR2 9HD
Langford Russell's office in Bromley, at 19-23 Masons Hill, is rated 3.9 out of 5 across 764 reviews on two platforms, including 275 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleJack Frendo was very helpful in getting our property sorted, very polite, on the ball and very quick to reply and get any issues/questions dealt with. Thanks very much!
Brilliant, thank you Daniel for your kind words. Karen Hedges- The Acorn Group Customer Services
5/5
TrustpilotKatlyn was amazing from start to…
Katlyn was amazing from start to finish. She kept me up to date with everything that was happening and answered every question I had.She was very professional and was avaliable when I needed anything.
Thank you Kylie for posting a 5 Star Review for Katlyn and the team at Dartford, we really appreciate. Kind regards- Karen Hedges Acorn Customer Services
5/5
Trustpilot11 Glendale
Ruby has been so helpful and attentive throughout the whole move process she is an absolute credit to your team and goes abouts and beyond to help I’m so gratfull she was by my side whilst moving what a gem
Thank you Romero for leaving us your review. We are really happy that you were pleased with the service you received from Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJack Frendo is a true pro his service goes above expectations. Many thanks
Hi Sergil, thank you for your kind words about Jack Frendo's exceptional service. We're thrilled to hear that he exceeded your expectations.
5/5
TrustpilotFab viewing
We viewed a property with a young man called Kieran, all I can say is WOW. He was absolutely amazing, what a lovely young lad. Knew everything about the property, didn’t hesitate on any questions we had to ask, he was by far the best estate agent we viewed a property with and we viewed alot! Thanks so much again Kieran, you are a total gem to acorn estate agents.
Hi Daisy, thank you so much for your kind words! We're thrilled to hear that Kieran provided such a fantastic experience during your property viewing. We appreciate your feedback and will make sure to pass it along to Kieran. We hope to assist you further in the future.
5/5
GoogleI purchased a property from LR and found them to be very helpful. Georgia kept me informed and took some of the stress out of the process.
So glad you had a great experience, Peter. We look forward to doing business with you in the future. Kind Regards Karen Hedges
5/5
GoogleI was assisted by Molly who was extremely helpful and pleasant. She made this stressful process very easy for me! Highly recommend! Thank you Molly xx
Hi shanika, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. Best Wishes Acorn Customer Services
1/5
TrustpilotVery poor experience with one member of the team - Joy Davis
Firstly i would like to start with positives, the team in Bexleyheath branch have been nothing but helpful to get me across the line following issues with a specific member of staff. Without the help of the guys at the branch this would never have made it across the line. Then onto the negatives - Joy Davis. The worst customer service I've ever received. So much so that this is the first time I have ever left a review against a company. Rude, incompetent and most of the time incorrect - and that's just when she decides to answer (most of the time will essentially just ignore you). It took 8 weeks to receive a deposit back from a rental property acorn managed, beginning with her sending over an incorrect review of the property, when asked to rectify this she simply told me to sort it with the tenant as she was either too incompetent or lacked any form of work ethic to complete this herself. Eventually she rectified this issue after me explaining to her that it is in fact her job. She then sent me the incorrect amount, upon chasing this with over 15 emails across a month I had no choice but to threaten legal action, which then led to receiving the correct amount of funds. The guys at bexleyheath branch had informed me she had not actually processed the payment at all, which i believe was to just waste my time further as she took a dislike to me pretty early on. So in conclusion - bexleyheath branch - awesome team who will help at any point. Joy Davis - terrible.
5/5
TrustpilotThanks to Crystal from the Forest Hill…
Thanks to Crystal from the Forest Hill branch. Went out of her way to communicate well, always keep me up to date, and make things as smooth as possible. Many thanks Crystal!
5/5
GoogleJake was great in assisting my daughter with her first property purchase. He stayed in contact throughout the process, was quick to respond to any queries we had, and offered advice wherever needed. Thank you for your patience Jake, I would highly recommend using Langford Russell.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jake. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHelpful and friendly, quick to reply and gets things done.
Dear Birdperson79, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Bromley
4/5
TrustpilotI had three estate agents who all gave…
I had three estate agents who all gave different prices Acorns was the best by far and the valuation proved they were spot on house sold without any problems.
Thank you for your kind review of our Dartford Office. We would love to know if there is anything we can do to make this a 5 Star! Kind regards Karen Hedges- Acorn Customer Services
5/5
GoogleI can’t reccomend Annie from the Bromley branch of Langford Russell enough. She was patient, kind and always willing to help without being pushy. She was extremely accomodating around my work schedule and stayed outside of work hours to view places with me. Every time a new property came on the marker, she would update me and was honest throughout the whole process about whether a house had gone under offer or was expected to within the day. If you want a letting agent that actually cares about you as opposed to the sale, Annie is truly the best person to ask for! I will be straight back to Langford Russell when I next move!
1/5
GoogleI'm really unsure why anyone gives Langford Russell 5 stars. I'm beyond frustrated and disappointed by the situation my husband and I have been through with them. We rented our home out for two years and paid a premium to Langford Russell to ensure we had decent tenants and that our home was taken care of. We recently moved back to the property and have been shocked by the amount of damage to the property and the battle we have to get even the smallest amount of the deposit back which at this rate, looks very unlikely. I never felt supported by Langford Russell at any point, apart from one member of the team, Robert who always replied to requests and did his best- thank you Robert. Unfortunately the rest of the team are useless. Our tenants smashed a window, destroyed our 100 year old original front door and the blind in the front room was damaged beyond repair. This is just the tip of the ice berg. I have no idea how they vet tenants or carry out inspections. I'm frustrated, upset and frankly so fed up and wanted to give some honest feedback for future customers to consider.
5/5
TrustpilotRebeena Bukreedan is an asset to your team
I recently used your rental service to find a tenant for my property. I have to say Rubeena was extremely helpful. Her professionalism and diligence in securinga tenant was remarkable.I will certainly be using the service again.
Thank you Joseph for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe have dealt with Aiden Sealy for the marketing of the rental for our apartment in Bromley, and at all stages, he was very professional, helpful and has secured us our new tenancy. We would certainly recommend Aiden and Langford Russell.PositiveProfessionalism
Thank you Neil for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Aidan met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAll positive from us
Hi, Not sure why everybody's complaining about this estate agency. I dealt with Damian (London-Kennington branch) and I have to admit he's been really helpful, he tried to talk with the landlord trying to meet our offer. In the end, he managed to convince him to accept our offer (after refusing it the first time) but unfortunately, it was too late as we already arranged with someone else.No issues in terms of money either, holding deposit been refunded after a couple of days.All positive from us
5/5
TrustpilotExcellent service from Jess Rayfield
Jess has been managing my property for many years. I value her commercial judgement, efficiency and professionalism. She is a gat person to work with
2/5
TrustpilotThere were moments that showed…
There were moments that showed potential, but overall it felt clunky, inconsistent, and disappointing.
1/5
TrustpilotLettings department is a let down
Lettings department is a let down. - The person you are looking for is never available, promised call backs never happen. - Lack of internal communication ie the house we rented was being sold, then towards the end of tenancy our property manager (some new person who was never introduced) asked to urgently confirm if we want to renew tenancy...- Ridiculously overpriced quotes for work. Received a £3k quote to fix a window issue. Got it done for a few hundred without them...Spent a bit over 5 years in the property, in year 2 we stopped talking to them and went directly to our landlord due to above mentioned problems. Landlord ended up selling the house via another agency for same reasons. Waiting for the deposit now, provided all information they asked for and received zero confirmation/update as to what to expect. We are talking about a 30 seconds email...
Dear Istvan. I am sorry to read your review of the service you received. I will speak to the Property Management team and make sure you are updated at the earliest opportunity.Thanks Andrew Roberts - Customer Relations Manager
5/5
GoogleMy wife and I had the pleasure of having Langford Russell in Bromley help us find a high quality rental apartment. We were fortunate to have Adam Slaney as our agent and really can’t say enough good things about him and the entire team as well. Adam is very professional, efficient, organized, knowledgeable, endlessly patient and incredibly generous with his time. He answered all our questions and explained every form and every part of the process clearly and thoroughly. Renting a quality apartment in this market is challenging, but working with Adam made it painless and straightforward. We highly recommend him.
5/5
GoogleJust completed the purchase. Amazing staff, especially Jack, was very client oriented, kind and professional. Definitely will come back to this firm.
Super, thank you Halyna. we appreciate you posting for us. Karen Hedges- Acorn Customer Services
5/5
TrustpilotA big thank you to Mark and all his…
A big thank you to Mark and all his Team at the Rainham office. All the Best.
Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
1/5
TrustpilotWhere to really start….
Where to really start - from the offset the agent we dealt with lied to us consistently about an endless list of things, about the sellers situation, to the the tenure of the property, to the structure of the property - the list goes on. Every agent we dealt felt like they were pretending to be an estate agent, and seemed to think that the best way to handle buyers is to lie to them, and the deny everything. They will do whatever they need to to get the property sold. They are smarmy, untrustworthy and selfish. I can’t imagine the culture in the office is healthy at all. Our solicitors said they were the most unprofessional, rude and intimidating agents she had ever dealt with, and if the whole process hadn’t already been delayed by so long because of their complete lack of ability, we would have gone to the Property Ombudsman because some of their practices were so incredibly dodgy and almost definitely illegal. I wouldn’t go near them with 10 barge poles.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Langford Russell, Bromley won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
