Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProactive Professionalism.
My thanks, especially to Laura for her proactive professionalism, as well as Derek, Rosie & the whole team at Cubit and West, Arundel, (West Sussex), for their patience during stressful times, clarity of communication and proactive service in securing a perfect buyer for my property where others had failed. After nearly two years, (with other agencies), it was Laura who sealed the deal at the asking price, no chain, no fuss, everybody happy - especially me! Thank you, Laura.
JCh · 28 November 2025
★★★★★ 5/5
TrustpilotVery helpful
Very helpful! They arranged a viewing very quickly. Special thanks to Summer from the Redhill branch who showed me the flat and kept me well informed. The buying process is going well. Many thanks!
Dimitris · 2 October 2024
Agent replied · 23 October 2024
Hello Dimitris,Thanks for your review, we're delighted you're happy with our service. Best of luck throughout the rest of the buying process.Many thanks,Cubitt & West
★★★★★ 5/5
TrustpilotExtremely helpful for the the older…
Extremely helpful for the the older folks. Brilliant communication throughout. Highly recommend Kevin who offered assurance. The girls in the office are very effective ask following up any tasks required and communicating throughout. I would not choose anyone else
Anita · 10 July 2024
Agent replied · 23 October 2024
Hi Anita,Thanks for leaving us a review. We pride ourselves on providing excellent customer service and we're glad to hear we didn't disappoint on this occasion.All the best,Cubitt & West Aurndel
★★★★★ 5/5
TrustpilotEffencent
After the completion, it let me know the key is ready 👍
Oilcock · 27 August 2026
Agent replied · 22 September 2026
We're so glad to hear that everything was ready for you! We appreciate your positive feedback of our services at Cubitt & West.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotPositive experience with C&W Bognor
Had a really positive experience in purchasing my new property. A special thanks to Ben Hanson from the Bognor branch of Cubit & West who has been a delight to deal with. His manner, timekeeping, patience and regular communication has been exemplary. Thank you Ben and keep up the good work!
Dave · 2 November 2023
Agent replied · 23 October 2024
Hi Dave,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how, Ben in particular, has helped you through your purchase with regular communication and patience.Best wishes,Cubitt & West.
★★★★★ 5/5
GoogleWe are buyers and we dealt with Billy. We liked him from the start. Very responsive, answered all the questions we had and at times he was more helpful to us than our solicitors were, he was very efficient and easy to talk to. He kept the buying process on tracks and moving forward and made it much easier. Great service throughout.
Edyta · 25 November 2024
★★★★★ 5/5
TrustpilotShaun was our main port of contact with…
Shaun was our main port of contact with regards to buying our first property, and he was really great. It was a very long process, and he stay patient and professional throughout. He was very easy to contact, and easy to talk to on the phone, and always ready to help us with our question, and replied to our emails really quick so we weren’t left hanging. Thank you Shaun, finally we got there
Mia · 2 February 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotPro-active and accommodating
Alia was very pro-active in her response to our request and went out of her way to accommodate two viewings at short notice. We felt she really wanted to help us. She was cheerful and helpful.
Steve · 1 October 2025
★★★★★ 5/5
TrustpilotWe can’t praise the team in Cranleigh…
We can’t praise the team in Cranleigh high enough. Kerry-Ann and and Ross were excellent, professional and hugely supportive. The service right from the beginning with the quality of brochure and virtual tour was overlaid with regular contact and excellent communication with the eventual buyers. We have moved many times and Kerry-Ann and Ross were by far the best agents we have had supporting us. We can recommend the Cranleigh office very highly.
Nick · 24 March 2021
Agent replied · 23 October 2024
Dear NickMany thanks for taking the time to leave a review of our Cranleigh office. I know that Kerry-Ann, Ross and the team will be over the moon to read that they are by far the best agents you have dealt with! The Cranleigh team pride themselves on providing the best service possible to their customers and will certainly appreciate your recommendation. Kind regardsBecky JenningsOperations DirectorCubitt & West
★★★★★ 1/5
TrustpilotThis real agent is just selling cheap products and works for developer only not for customer
This real agent is just selling cheap property and cheap developer's products. Their selected developer and property is constructed with cheap labour and workmanship. They sold the property and after that they don't bother about customer post order.I had purchased the property through them and since I moved in the house there was so many things didn't work and developer was agreed to do the repair and modify as a part of defects clause but didn't acted and did anything. Also developer's works was very poor they used cheap products in construction which didn't even last of 12 months. I raised the concern to every one but neither their developer was doing anything nor this real agent. This real agent only bother about making their commission and don't have any business ethics and professionalism and responsibility towards customer and their hard earned money. I told to this agent to check the developer's work and do your due diligence and verification with customer before you advertised their property to make fools to other customer and act accordingly. I also informed that developer has not done any things which he was agreed also they left all the paper blanks without any details of products in housing which we were purchased and they just listen to developer not to customer. Please don't use them otherwise you would suffer a lot of pain after purchasing. If real state are really bother about the customer then they should contact to customer to help and find the solution which they even failed to do any thing.
Rajeev · 15 October 2024
Agent replied · 23 October 2024
Dear RajeevThank you for your further comments in relation to a new build property that you purchased through us in 2022.We understand that the branch have been attempting to assist you with the issues that you are now experiencing by liaising with the developer on your behalf. However, should you wish to discuss your concerns further, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you. Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotPaige, a great help!
We were assisted by Paige with the whole process of renting and moving into our new place.Felt she was very understanding with all questions we had and anxiety we had about moving.Always had a smile on her face, thank you Paige!
Kyle · 13 May 2024
Agent replied · 23 October 2024
Hi Kyle,Thank you for taking the time to leave a review. We're glad you had a great experience with us and will gladly pass this on to Paige.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotAnother fantastic experience with…
Another fantastic experience with selling my house. Although the deal took a long time Garry Wheeler was on top of the deal the whole time. Robin was there at the beginning to take property on for sale and managed to find the right buyer almost immediately. A really good team of estate agents snd woujd not hesitate to recommend them - truly professional- karen anthony
Karen · 1 July 2022
Agent replied · 23 October 2024
I am delighted to hear that the Lewes team and our sales progressor Garry were able to help you through this stressful time.
★★★★★ 5/5
TrustpilotFirst experience.
Very professional and helpful advice.
Mike · 30 September 2026
Agent replied · 10 October 2026
We are so glad to hear that our advice was both professional and helpful for you at Cubitt & West Horsham. We truly appreciate your positive feedback.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 1/5
TrustpilotHorley Branch - Terrible after sales service
Started off really well. The Horley branch had some staff who were only too pleased to help. Sadly, once the flat was sold the standard of service ( and good staff) just disappeared and plummeted! They simply just don`t seem to care!Staff don't seem to stay long, which meant a decline in continuity and service. Very challenging to speak to aftersales team who always appear to be on the telephone and when you complain there is no acknowledgment or even an attempt to address one's complaint. Equally as poor is their recommended conveyancer team. A litany of mistakes and errors resulting in unnecessary delays to achieving a quick seamless sale. All in all, hugely disappointing.....Not to be used again! Horley has many other Agents to choose from.
Mr · 2 October 2024
Agent replied · 23 October 2024
Thank you for your positive comments about your initial experience with our Horley branch. Due to the nature of their roles, our Sales Coordinators spend most of their time on the telephone however, they will aim to respond to voicemail messages as soon as possible, usually by the end of the same day. We are sorry if staff changes affected your experience and the high standards we strive to achieve were not always met on this occasion. The legal representative we recommended is a highly rated local firm and we find that our communication with them can help to speed up the process. Unfortunately, we can see that there were some delays due to enquiries raised by other parties in the chain.We are happy to respond in more detail if you contact Customer Support on 01702 540802 or email customer.support@arunestates.co.uk.Thank youCubitt & West
★★★★★ 5/5
TrustpilotA Good Team
The office staff were all very courteous and friendly, making one feel welcome. It is a well run office. My only comment to Estate Agents staff will be that always make sure to contact the client before they contact you. If you promised a weekly update then make sure they get one-even if there is little to report. Francesca was a diamond.
Jeffrey · 3 October 2022
Agent replied · 23 October 2024
Good afternoon Jeffrey,Thank-you for your kind words about our Petersfield office and in particular Francesca. I will be sure to pass your kind comments along. Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotThank you Julie
Just want to say a huge thank you to Julie Bramble from Portsmouth Branch who help us a lot from the begin of selling until completion day, with a lot of professionalism, answering straight back on our concerns and being all the time positive and give plenty of reassurance during the most stressful moments in your life when you buy a house. Thank you 😊
Adam · 26 May 2022
Agent replied · 23 October 2024
Good afternoon Adam,Thank-you for your kind words about the Portsmouth team of Cubitt & West and in particular Julie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotFriendly and proactive agents
I dealt with Nichole for my property search in Crawley - she is by far one of the most proactive and friendliest agents I have come across and Was an absolute joy to deal with. I received regular calls, texts and emails with new properties and it really felt like Nichole didn’t want me to miss any good deals. I’d highly recommend Nichole - she made house hunting a lot easier!
Sejal · 26 May 2021
Agent replied · 23 October 2024
Dear SejalThank you for this wonderful review. It has been my pleasure to pass on your kind compliments to Nichole, who was delighted to have been recognised in this way. We really appreciate your review and recommendation. Kind regardsBecky Jennings, Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotDan was a huge help from booking a…
Dan was a huge help from booking a viewing to completing referencing. Compared to previous experiences with different letting agents, he made sure this went very smoothly with his prompt replies to all emails and calls.
Leo · 23 July 2024
Agent replied · 23 October 2024
Hi Leo,Thank you for taking the time to leave a review. We're delighted to hear that you had such a positive experience with us!Best wishes, Cubitt & West
★★★★★ 1/5
TrustpilotCancel them
absolute disgrace, I've primarily been "dealt" with, by Lee, Lizzie, and Kirsty, and they've treated me and my partner like animals, expecting me to roll around in sewage and filth, and then act like it's an inconvenience that I'm upset about it. The staff have been rude, and unhelpful, belittling mental health issues and basic human rights. Despite very clearly expressing dissatisfaction, it took 8 months to get my complaint raised to the "Customer support department" who will take 15 working days to "investigate" the complaint, even still with other properties excrement flooding the property. Their phone behaviour is utterly disgraceful, the place appears to be run by a bunch of prepubescent children who seem to everything in their power, to do everything except what's been asked of them, which is nothing more than "please repair what's broken". Mould issues haven't been addressed in over a year, 2 sewage leaks within 3 months, and the continued disregard for basic human needs just shows that they should not be in the business of Serving People. And in this day an age where mental health awareness is higher than ever, their absolute disregard for peoples explicitly mentioned illnesses and struggles, is laughable.If you are the kind of person that likes rolling around in other peoples literal fecal matter, then apply to rent through this agency, as if this is your expectation I can guarantee they will go above and beyond for this.I'd actually petition that this estate agents are worse than the infamous Brand Vaughn for anyone familiar with this similarly parasitic company.
Dom · 27 September 2024
Agent replied · 23 October 2024
Dear Mr Cleary We deeply sympathise with the problems you are experiencing and have appointed a senior manager to oversee the matter however, there is no oversight on our part and our hands are largely tied. Cubitt & West promptly reported the issue to the Block Management company who are responsible for maintenance of the building. They assure us that they are doing all they can to fix the problem, which originates from communal areas, and they will arrange a biochemical clean once resolved. Regrettably, the managing agents will not allow Cubitt & West to instruct independent contractors and we can do nothing more than continue to chase a resolution for you.Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotEfficient & Friendly service
Chris Love and his team at the Portsmouth Office offered great advice & managed to let my property to obtain a good rental. The management team are quick to respond to any issues that occur. Would use them again
Ian · 23 May 2024
Agent replied · 23 October 2024
Hi Ian,Thank you for your kind words about our Arundel branch, and in particular our staff member. We'll be sure to pass this on to the team.Many thanks, Cubitt & West Arundel Estate Agents
★★★★★ 5/5
TrustpilotZoey McGovern
I’ve had some pretty dire experiences with estate agents over the last year, but my faith has been restored by the AMAZING Zoey! Zoey is a pleasure to deal with, who really wanted to understand our requirements. Zoey has been extremely proactive and is a credit to the branch.Keep up the good work Zoey and I hope we manage to find our forever home with you!
Alex · 3 March 2022
Agent replied · 23 October 2024
Good afternoon Alex,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotGreat services
Great services, less than a week I registered with them, I got my desired apartment, reference and check didn’t take more than 2days. And also thanks to Ava Child Brighton branch, she is so nice☺️
Charles · 30 July 2024
Agent replied · 23 October 2024
Hi Charles,Thanks for leaving us such a lovely review, we really appreciate it. Our goal is to help our customers through what we know can be a stressful time.Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotPaige has been nothing but outstanding…
Paige has been nothing but outstanding in every way right from the off and made this move not only easy but also a pleasure , she is a real gem to have working for you
Ben · 30 July 2024
Agent replied · 23 October 2024
Good Afternoon Ben,Thank you for your kind review - we will pass this on to the team! We strive to help our customers through what can be a stressful time.Many thanks,Cubitt & West
★★★★★ 5/5
TrustpilotA good experience with Julie
I just wanted to show my appreciation & thanks for Julie in the Southwater branch. Julie made the whole process less stressful with her wonderful attitude & cheerful outlook.Ron Goding
Ronald · 19 October 2024
Agent replied · 23 October 2024
Hello Ron,Thank you for your lovely review! We're glad to hear that Julie at our Southwater branch made the process less stressful for you with her wonderful attitude and cheerful outlook. We truly appreciate your kind words.Best regards, Cubitt & West
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