Trusted Agent profile · Bromley
★★★★★
855 reviews across 2 platforms
9 St. Marks Road, Bromley, BR2 9HG
Corporate Asset Services's office in Bromley, at 9 St. Marks Road, is rated 3.9 out of 5 across 855 reviews on two platforms, including 366 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Corporate Asset Services hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
The Trusted Agent 2026 results for Corporate Asset Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleI just want to say that Aidan, Elyria and Deven are awesome. Their response times are immaculate, I can’t fault anything they do. Thanks again guys for helping me through this process.
Dear, Kaylia Fairclough! Thanks for the great review! All the best, Customer Care Team
1/5
TrustpilotIncompetent staff, take deposit then refuse property
The very first agent i spoke to on the phone to view a property rental was extremely awkward, which isnt a great first impression but no major warning signs yet.We turn up at the property and turns out the agent had double booked themselves multiple times so despite turning up 45 minutes early we ended up seeing it late. Okay, slightly annoying but it happens.Then they asked us to fill out a sheet with our information, who would be moving in etc. Filled it out, sent it to them and phoned them up to make sure it was received etc. Seemingly there was no issue since they then asked for a holding deposit from us after receiving all this information not long after (bearing in mind the information on this property stated it was available immediately but actually wasnt available for a month, which we found out at the viewing). We pay the holding deposit immediately, all fine.The agents didnt phone us back with any info on what was happening so we phoned them up and then they came up with multiple excuses such as "oh, we think theres too many people moving in..." Okay, thats not much of an issue since 2 of the tenants travel very frequently and will only be there for a limited time in the year. It was a 2 double bedroom house with 4 people listed to go on the tenancy, so I dont understand how this is somehow an issue but I digress.This was explained and the agent said okay, they would phone the landlord and inform. We never got a phone call back. We phoned them again, turns out that agent wasnt working that day and seemingly never phoned the landlord either so we explained it to a second agent again. They said okay they would phone the landlord and explain it and phone us back... Surprise surprise, we got no phone call back yet again. We phone them back again another time a couple days later and get back on the phone to one of the agents again, then they say that the landlord doesnt think we're telling the truth...? But they saw all of this information on the form we filled out before we paid the holding deposit and it wasnt an issue but now suddenly they dont believe us? We also were told we needed to pay 12 months in advance to be eligible to rent the house, which we said was fine and not a problem. We also had a landlord reference ready if they needed it which was never asked for.They took our holding deposit and didnt inform us that they had given the property to someone else, plus the property was still listed as being on the market (still is in fact) the whole time, despite us paying the holding deposit already.They took our money then never bothered to phone us back a single time to inform us of anything that was happening and obviously they had another set of people in mind to move in but again, never phoned us up and never intended to take us in the first place.Incredibly incompetent set of staff that will take your money for ransom for as long as possible that never phone you to inform you of what is going on. I was shocked to see how bad their ratings were, definitely will never use these agents ever again. Avoid them like the plague. The reviews are completely accurate.
Hi Emily. I have looked in to this and have emailed you my thoughts directly. Thanks. AndrewHi Emily. This doesnt look good and I am sorry for the experience you have had. I am going to investigate and come back to you. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotLess than poor
Less than poor - do not use this agency to manage your property.Their charges are extortionate and they do nothing for their fee. My agent was off sick for weeks and no one took over the management of my property. The tenants were smoking cannabis and I was having to deal with the complaints.They also failed to inform the tenants that the property is for sale and so the tenancy was short term.I will be filing a formal complaint.Their sales dept at Crystal palace are not much better. If your property is not the easiest sale they quickly lose interest, fail to provide feedback and avoid your calls.If I could give a zero I would.
Dear Eleanor. I am very sorry to read this review and will contact you shortly to discuss further. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAbsolutely terrible in every way
Absolutely terrible in every way possible. They don’t know what they’re doing and haven’t sorted anything. We’re paying for the most expensive apartments in the city we live in and everything ( including water ) keeps going down, it’s been months and they haven’t done anything at all to sort it or fix anything. Going through documents with them was terrific, they can’t keep up with dead lines for contracts etc. They keep trying to charge us for things we don’t owe them. Absolutely horrific
Hi Jicky669, can you please email with your tenancy details and I will investigate your issues for you. Thanks. Andrew Roberts (Customer Relations Manager) andrew.roberts@acorngroup.co.uk
5/5
TrustpilotExcellent, wonderful, terrific
We used the Dulwich Office and Paddi and Martin have been wonderful. We had more people look at the house in one week than we had had in the previous 2 years. They really made things happen and must have sprinkled a little magic dust on the place because it sold! The staff were really helpful at all times and all the information that we or the buyers needed was to hand. I cannot sing their praises highly enough. Please keep going this way guys!
Hi Terry...so pleased you were pleased with the service. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotBeen Trying To Get Someone To Help For 4 Months
Have been trying to get an issue resolved for 4 months now, every time we contact someone we're told it'll get passed on and someone will be in touch, never happens. We're calling at least once a week at this point, often more, and I don't know what to do anymore, nobody seems to want to help.Also had lots of issues trying to move in, was told we couldn't move in on the date our tenancy started because originally the keys from the last tenant hadn't arrived to the landlord in time, then we were told it was because the builders hadn't finished everything in the kitchen and it was unsafe (the only things that needed doing before we moved in was installing the fridge and the extractor fan, they had about a month to do this from putting down the deposit to moving in), and then we were told the landlord hadn't sent the keys yet, and they might be here in time, but they might not. We were told all of this this the day before our move in date, we'd already hired help and had furniture deliveries coming. In the end we got the real reason from someone else at the company, the last tenant had been unreachable since leaving and had never sent the keys (we suspected as much as they accidentally sent us an email meant for someone else demanding the keys back and furniture to be moved as someone was about to move in prior to this). We managed to move in on the day in the end as they finally agreed to change the locks. Before we found out the full story, we were continuously lied to and kept getting our date pushed back, but it doesn't sound like they were ever getting these keys and I don't know what would have happened if we hadn't kept questioning the explanations that were being given.
24/01 Morning..I haven't heard back from you on this but as I have limited information on your issues I am unable to make contact by any other method. Could you please contact me on the details below to discuss. Thanks. AndrewHi Em..I am sorry to hear this but glad you got into the property when you wanted to. Sounds like we were given the run-around by the old tenants and we did all we could to make sure that you moved in as planned, however our communication to you doesn't sound good. I am not sure where you are now though as your review indicates that you have moved in now but also that you are still trying to resolve issues.Could you please either call me on 020 8315 6922 or email me at andrew.roberts@acorngroup.co.uk with some more details so that I can investigate further.Thanks.Andrew Roberts - Customer Relations Manager
5/5
GoogleAbigail Scott was extremely helpful specialy in this difficult times. From the first time we spoke, she was exceptional and helped us with all our queries and questions.
Thank you Jeovane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Abigail. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotJosh has been very helpful and…
Josh has been very helpful and understanding with our rental search and listened to our needs. Great service 👍
Thank you Charlie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotExperience Renting in Croydon
Experience Renting in Croydon Bromley Branch - Unhelpful, unresponsive, Often you will ask a few basic questions and they will respond answering one of of three questions, if they respond at all, often I am totally ignored. Getting information can be painful at times. -Once you part with your money expect to be forgotten. - Slow to act, you will be charged 150 pounds for a flat inspection prior to tenancy however when I moved in there were clear issues that should of been dealt with prior to tenancy start date, in my particular case messages written in Pen from the building fitters written on walls ( I had actually pointed out said pen marks during a viewing before the tenancy process even started), Stains to the paintwork. A friend has moved in this morning to the same building and she has lights that don't work to full capacity, they are burning at half or even quarter brightness, parts missing from her cooker etc, pretty basic stuff. Issues should be sorted prior to tenancy. - You will be expected to chase these issues yourself.- I've been renting for close to 10 years now, dealing with various estate agents during multiple different rentals and this is easily the least professional bunch.
Dear Max...I am very sorry to hear this. I can assure you that as and agent with over 30 years experience in the Property Management market, we do take all complaints like this seriously. I will investigate the issues you have raised and make sure that one of the Team come back to you today. Thanks. Andrew Roberts - Customer Relations ManagerHi Max..I have spoken to our PM team and believe that they have now been in touch. I can only apologise and although of course take responsibility for the wall not being dealt with we are reliant on the property owners contractors carrying out the works requested. This is now in hand. With regards to your friends tenancy, again this would be down to the property owners contractors to fix not Acorn, but if you can let me know the details I will investigate this in the same way I have with your issues. Thanks. Andrew
5/5
TrustpilotAbsolutely outstanding
Absolutely outstanding! We have just exchanged on our first property. We delt with 3 members of staff Kieran, Steve but the main man was Dan from Gravesend. All of the staff were amazing! Great communication, always contactable and accommodating. Fab team all of them. Wouldn't bother going anywhere else.
Thanks Kira for leaving a review of your experience. We are very pleased that you were happy with service you received from Kieran, Steve and Dan.
5/5
GoogleJack Frendo has been nothing short of a godsend over the past few months as we settle into the UK. His responsiveness, professionalism and integrity are top notch. So grateful.
5/5
GoogleChristopher Rolfe is our property manager and he is great. He replies very quickly to our emails and he always helps us solve our issues as quickly as possible.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you receive from Chris meets your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleVery professional, quick and efficient service.
Dear Adrian, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. … More
5/5
TrustpilotVery pleased with the service received…
Very pleased with the service received on the sale of my flat. After taking over from another agent the number of viewings rocketed resulting in a number of offers. Throughout Leon, Charlie and the Grove Park team were responsive, professional and gave excellent advice. I would not hesitate to recommend for anyone looking to sell a property.
Thank you Neil, that's a super review for Charlie, Leon and the team at Grove Park. Karen Hedges Acorn Customer Services
1/5
TrustpilotJust avoid
Currently dealing with Jamie Perrin regarding a minor dispute over works done, paid, deducted etc - seems to find it utterly entertaining to send patronising, sarcastic and tedious emails and is enjoying being obnoxiously difficult over the phone. I'm not entirely sure what one gains from behaving or talking to tenants the way he does but he seriously needs some customer service training.Absolute nightmare to deal with when support is needed given current circumstances.
Dear "current tenant". I am of course sorry and surprised to read this review. As you have posted anonymously I am unable to investigate or comment further but would be very grateful if you could drop me an email with the details so that I can look into the matter. Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
4/5
TrustpilotMy Overall Experience was good
My Overall Experience was good. My agents were very responsive and helpful
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from us but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotIf I could give 0 star I would.
If I could give 1 star I would.. been their tenant for almost a decade and when the roof if the property falling down destroying my belongings and I had to move, the property manager Jessica based in Bromley gave the worst reference about me and 11 day rent arrears when in fact they have £1200 in deposit and choose to maliciously sabotage me is terrible when I have never missed a rent payment.
Hi "Lala". I am of course sorry that you have felt it necessary to leave the review you have as from what I can see, the circumstances leading to your tenancy termination are very different to what you have quoted here. Not appropriate to discuss on this open forum, however, if you would like to speak to me, please call 020 8315 6929 or email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat experience. Thx 🙏 …
Dear Niko G. We greatly appreciate your 5-star review and the time you took to share your … More
1/5
TrustpilotDO NOT BELIEVE the fake reviews
DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!! Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid. -100 review
I am sorry to read this Fiona and believe that our team have been in touch to resolve the issues. Thanks
5/5
TrustpilotMy house valuation was carried out by…Leon
My house valuation was carried out by Leon. In my opinion, he carried out the most efficient service of the 3 valuations that I had requested. He was armed with documents containing similar properties to mine and a range of stats showing their sold prices.I felt that Leon’s valuation was the most honest and realistic valuation, based on other properties sold in my area.
Thank you Johan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotThe worst property agency
The worst property agency. They breached the tenancy agreement and they never responded to our emails and complaints. We have so many important issues running in the property (no fridge/freezer, no hot water, tap linking water). The most important is they got in the property a couple of times without giving us no access notice. They don't respect customers' privacy at all. If you don't want to get in troubles, definitely not recommended.
Dear Chris, I am sorry to hear this and will investigate the issues immediately. I will contact you directly when I have an update. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotProperty left in disrepair and now being chased for money I was told I wouldn't have to pay.
After spending 6 months in a property with water coming in through the ceiling every time it rained i was given a reduction on my rent. Now I have left the property they are chasing me for this 'overdue' rent. I have also found out that the landlord wasn't informed of this or the maintenance issues within the property and the landlord is also significantly annoyed with this upon review of the internal comments. This is what happens when you continually change property managers and then leave a property without management for months. I am now seeking legal advice as my attempts to negotiate out of this have fallen on deaf ears. The issues were still not fixed when we left the property.
5/5
TrustpilotJonathan was very professional and…
Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated
Thanks William for the 5 star review. Very pleased that you were happy with the service you received from Jon!
5/5
GoogleMegan Casban is a real asset to acorn! She is very reliable, always providing quick, helpful Reponses to any query. Thank you.
Thank you Jacqui for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Megan. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Corporate Asset Services, Bromley won Trusted Agent.
Tell us what you need and we'll put you in touch. Corporate Asset Services hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
