Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLuisa our property manager has provided an excellent service and has been incredibly quick to answer any queries we may have had. She kept us up to date with the progress of our application and helped to provide great advice on any questions. I would definitely recommend her services in the future.PositiveResponsiveness, Quality, Professionalism
William · 25 August 2021
Agent replied · 24 August 2024
Thank you William for leaving us a 5* review. We are really happy that you were pleased with the service you received from Luisa and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe are thrilled with the service, particularly Mr. Vibhav, the property manager. The renewal process was impressively quick and smooth, showcasing their efficiency and commitment to customer satisfaction. Highly recommended.
Vikum · 28 December 2023
Agent replied · 24 August 2024
Thank you for your wonderful review! We are delighted to hear that you had a great experience with our service, especially with Mr. Vibhav, our property manager. We strive to provide efficient and satisfying customer service. We truly appreciate your recommendation.
★★★★★ 1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
KC · 6 April 2019
Agent replied · 12 June 2024
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleI have found Ashley Srewart extremely professional, friendly and efficient. He is able to het things done properly, quickly and efficiently. Thank you
Luca · 26 April 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your positive experience, Luca. We're thrilled to hear that Ashley provided you with professional, friendly, and efficient service. Our team strives to deliver top-notch service, and we appreciate your feedback.
★★★★★ 5/5
GoogleCailey Howard acts as the property manager for the apartment that I am renting with my friends. Every problem we have had has been dealt with quickly and professionally by Cailey and she's very responsive to all emails and questions.
C · 12 January 2023
Agent replied · 11 January 2025
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Cailey and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleArshia Khan Is so helpful in managing my flat. Good communication with tenants and quick identification and resolution of issues with the property.
Emanuel · 27 March 2024
Agent replied · 24 August 2024
Hi Emanuel, thank you for sharing your positive experience with Arshia Khan. We're thrilled to hear about the excellent communication and prompt issue resolution. Please don't hesitate to reach out if you need any further assistance. Your feedback is greatly appreciated.
★★★★★ 5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
M · 28 August 2022
Agent replied · 12 June 2024
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAgit has helped us navigate the complexity of being landlords. We needed his help to manage the relationship with the tenant and to clarify various aspects related to tenancy lifecycle.
Elena · 11 April 2025
★★★★★ 1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
E · 5 June 2024
Agent replied · 23 August 2024
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
★★★★★ 5/5
TrustpilotSuperb service from Sidcup Team
Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..
Malcolm · 12 March 2021
Agent replied · 12 June 2024
Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMolly Kitcher from the Bromley office has dealt with 2 of our properties now although it is early days she has kept us well informed as too what is happening and has offered very good advise with regards to getting the right tenants. I am looking forward to an excellent working relationship in the future.
Louise · 12 December 2019
Agent replied · 10 December 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Molly. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotSammy, Maddy & Dan
Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.
Hayley · 15 December 2022
Agent replied · 12 June 2024
Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services
★★★★★ 1/5
TrustpilotTerrible Property Manager - David Simango (Peckham/Camberwell branch)
Would give them 0 stars if possible! I have been waiting over 7 months to receive a deposit as damage was done to my property. The property manager, David Simango (Peckham/Camberwell branch) never picks up the phone or replies to my emails. Very terrible experience, I am still waiting for the deposit...
Davidson · 10 September 2020
Agent replied · 12 June 2024
Hi Davidson. I am sorry to read this review and have contacted David's Manager to resolve the issues you are facing.I have your contact details and so will follow this up with you directly, but if you need to contact me, you can email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotImmoral and untrustworthy estate agent
Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord
Danielle · 26 July 2021
Agent replied · 12 June 2024
Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleThe specific 5* goes to Arshia Khan, who's been amazing with managing our property. She's always contactable, knowledgable and helpful.
Leon · 27 March 2024
Agent replied · 24 August 2024
Hi Leon, thank you for recognizing Arshia Khan's exceptional work in managing your property. We're thrilled to hear about your positive experience with our team. If you have any further feedback or questions, feel free to reach out. We appreciate your support!
★★★★★ 5/5
GoogleExcellent communications, knowledgeable and responsive. Jamie Perrin knows the business and I recommend him . If you want a professional job done don’t hesitate to give them a call.
Cristian · 25 August 2023
Agent replied · 24 August 2024
Thank you Cristian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat support
Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.
Patricia · 9 April 2019
Agent replied · 12 June 2024
Thank you Patricia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy property manager is Lisa Lewis. She is very professional and helpful and always deals with situations in a constructive, positive way. I appreciate the fact that I always get a prompt reply to my emails and that a solution is found and negotiated if necessary. Excellent!
AA · 25 August 2021
Agent replied · 24 August 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Lisa met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotJosh at Medway looked after us through…
Josh at Medway looked after us through a very difficult sale. We felt well supported and informed. issues were navigated well. This is especially impressive as medway had a special “no fee” deal on as the branch had only just opened. We will definatly use them again.
Peter · 19 June 2021
Agent replied · 12 June 2024
Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotExcellent service
Arikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Shahid · 23 June 2023
Agent replied · 12 June 2024
Thank you Shahid for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleExcellent service from my Property Manager, following a series of small but annoying problems, in getting them fixed.
Gareth · 27 March 2024
Agent replied · 24 August 2024
Hi Gareth, thank you for sharing your positive experience with our Property Manager. We're glad to hear that they were able to address and resolve the issues you were facing. If you ever need further assistance, please don't hesitate to reach out. We appreciate your feedback!
★★★★★ 1/5
TrustpilotThe worst agents ever
The worst agents ever. They are unorganised and once they take your money they don’t care . Will never use them again. Their head office was extremely rude did not help in a situation that was completely their fault. Will not use them or recommend them to anyone.
GK · 16 February 2021
Agent replied · 12 June 2024
Hello GK. I am sorry to read this review and would like to understand a little more about the issues you experienced so that we can learn from where mistakes may have been made. I am unable to find you though on our system from your initials and wondered if you could drop me an email so that I can investigate further? Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleGreat service, especially from Patsy Norman, our property manager. Easy to reach and always efficient and friendly!
Alexandra · 27 March 2024
Agent replied · 24 August 2024
We are thrilled to hear about your positive experience, Alexandra! Patsy Norman truly exemplifies the level of service we strive for. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing us for your property management needs!
★★★★★ 5/5
TrustpilotAmeila and Jake have been amazing…
Ameila and Jake have been amazing through the whole process of buying our first home. Kept us well informed and were really efficient and easy to contact. Really glad we had them as our estate agent.
Amina · 21 October 2022
Agent replied · 12 June 2024
Thank you Amina for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Amelia and Jake at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
