Corporate Asset Services Bromley reviews

★★★★★ 5/5

Google

I had a great experience working with Darcie and Giovanna while finding a place to rent. Darcie was very approachable, responsive, and genuinely helpful in coordinating the search, sharing important details, managing the viewing and support. Giovanna made the next stage of the process feel much more straightforward than I expected. Communication throughout was clear and timely, and so patient throughout the process. Overall, it was a smooth and stress-free experience. Thanks again to you both for all your help!

Eshita · 19 March 2026

★★★★★ 5/5

Google

I just wanted to share some feedback about how helpful Katie has been since becoming our property manager. She has genuinely been consistently supportive, engaging, and highly efficient in everything she does. Her communication is always clear and prompt, which makes a real difference and gives us confidence that things are being handled properly. Whenever any issues have come up, she has always found a way to assist and move things forward, never leaving it unresolved. Most would find it easier, to sweep matters under the rug. Thank you, Katie, for the excellent support and reliability you bring to the role.

Joanna · 16 February 2026

★★★★★ 5/5

Google

We've been using the Acorn branch in Woolwich to help us rent out our flat in the Royal Arsenal and the team have been great! A big shout goes out to both Faruq, who found us some ideal tenants, and Giovanna, who was particularly helpful in …

Luke · 16 February 2026

★★★★★ 1/5

Google

Living at Perigon Heights, managed by Acorn has been an absolute nightmare, and I would strongly urge anyone considering the management company to look elsewhere. Here are just a few examples of the appalling treatment tenants have endured: 1. Unreliable Lifts: Since the building opened, the firefighter lift has never worked for more than two weeks at a time. Repairs take months, and the second lift frequently breaks down, leaving tenants, many elderly or with children, forced to climb up to 16 flights of stairs. Imagine paying rent for a “luxury” high-rise and then being expected to physically exhaust yourself every day just to reach your home! 2. No Communication: Acorn recently told a tenant to communicate lift updates on their behalf because they were having “problems with their bulk email system.” Let me repeat that: Acorn expected a tenant to do their job for them! If they can’t send bulk emails, they should call or email tenants individually. Instead, they leave everyone in the dark, forcing us to dig for information and rely on rumors. 3. Total Neglect During Emergencies: Over Christmas, both lifts were out of service for four days, and Acorn made empty promises to fix them. On Christmas Day, an ambulance had to carry an elderly tenant down multiple flights of stairs, after taking 30 minutes just to get up to the patient. This delay could have cost someone their life, and Acorn still doesn’t take the issue seriously. 4. Unjustifiable Heating Costs: Tenants are locked into a monopoly for heating and hot water, paying up to £250 a month for a small two-bedroom flat in the summer! Acorn and Purelake have done nothing to address this exploitation, leaving residents trapped with extortionate rates. 5. Complete Lack of Responsibility: Acorn expects us to put up with broken lifts, excessive heating bills, and nonexistent communication while refusing to take any accountability. They can’t even send proper updates but somehow expect us to “make an effort” to climb up and down endless flights of stairs! Living here has been a constant struggle, and the disregard for tenants’ well-being is staggering. If you value your time, money, and mental health, stay far away from Acorn and Purelake!

Anonymous · 28 December 2024

★★★★★ 1/5

Google

The experience at the Bromley branch was by far the worst! This branch proves to be irresponsible, incompetent, and inadequate in terms of property management services. During the Christmas holidays, our 16-floor block was left without functional elevators. It is important to recognize that we have children, disabled individuals, and elderly residents in our building. The management was unresponsive, failing to answer phone calls or provide engineers with access to the elevators. Their negligence as a property management company is unacceptable. We have resided here for 2.5 years, during which Acorn has consistently demonstrated indifference towards tenant service. Only one elevator functioned briefly during our initial move. And they promptly appear when it is time to increase rental costs. Inexplicably, the gas tariff for residents has skyrocketed (now at .48p per kWh compared to the market average of .06p per kWh), which is well above the standard market cap. Despite our numerous claims and requests, Acorn's response has been either neglectful or a repetitive promise to review the contract with the provider, a promise that remains unfulfilled after A YEAR!. Moreover, no compensation was offered when a contractor, who came to check the boiler while we were on vacation for three weeks (which Acorn was fully aware of as I've informed them), left our heating system running on a full scale. This resulted in substantial extra costs, to which Acorn's only reaction was an insincere apology. Think twice before considering renting any property from the Bromley branch!

Irina · 28 December 2024

★★★★★ 5/5

Google

I am moving to a new flat with Acorn later this month, and my experience with Giovanna Whitten throughout the entire process has been exceptional. From the very start, her communication stood out for its professionalism and clarity. Every email I sent was answered within just a couple of hours, which gave me great peace of mind during what can often be a stressful time. Giovanna was proactive in managing expectations, always letting me know in advance if she was going to be away and unavailable, ensuring there were no gaps in communication. This level of transparency really made the entire process feel smooth and well-organized. Giovanna went above and beyond to accommodate several of my requests, including providing extra keys, being flexible about entry times, and clarifying various contractual points. She handled everything with a positive attitude and a genuine willingness to help. Her attention to detail, coupled with her efficiency and friendly approach, has made what could have been a challenging move feel so much easier. Overall, Giovanna’s professionalism, dedication, and customer care have been outstanding, and I am extremely grateful for her support. I highly recommend her and this agency to anyone looking for a seamless and stress-free experience.

D · 18 October 2024

★★★★★ 5/5

Google

My partner and I had the best experience ever as prospect tenants thanks to Mauricio and Alice at Acorn - we can't recommend them enough! Mauricio went above and beyond to help us find the right flat, meeting our needs and listening to our requests. Alice made sure the pre-tenancy process was smooth and clear, and answered any doubts and queries we had in a timely manner. They deserve all the praise and recognition - they really made the difference for us. Thank you both!

Edoardo · 11 October 2024

★★★★★ 5/5

Google

We were very happy with the service provided by Acorn in letting our property and especially Crystal and Deven both of whom were courteous, efficient and supportive at all times. Our initial contact had been with Lauren and Georgia who were also excellent. One word of advice to prospective landlords and tenants - read all the documents you are sent, and especially the tenancy agreement, very carefully to ensure that you are aware of your role in the process. After that the team are excellent at dealing with all your queries. Thank you team acorn.

Dave · 25 September 2024

★★★★★ 5/5

Google

We've had such great exprience working with Megan. She was a big help and had provided all the needed information for us as soon as she have them.🥰 Thanks to Acorn team, our renting process went as good as possible. 😊 …

Samira · 16 December 2025

★★★★★ 5/5

Google

I genuinely cannot thank Charlotte Mason enough for her attentive and excellent relationship building skills. Moving into a new flat with Acorn with a much higher rent and in a new area filled me with so much anxiety. I am usually very self sufficient but found myself constantly nervous about the process.The handover would have never been complete had Charlotte not picked up the phone every single time I rang for clarity or a reassuring explanation. She is calming, a pleasure to talk to and an excellent brand ambassador. Charlotte never allows you to feel stranded with silence, and for this i highly recommend Acorn- and more specifically the world class service Charlotte provides. My entire moving experience was pleasurable because of her. Five star service from a world class team member.

LL · 20 August 2024

★★★★★ 5/5

Google

Acorn are our property manager for our building in Greenwich. We have found them very good and Tracey Fowler, our estate manager is very responsive and proactive supporting the residents and in sorting issues around the building. I would highly recommend them to other sites looking to change property managers. Best Property Manager we have had for our building by miles. Tracey and her team are professional, proactive and pragmatic. They get things done and are able to balance the interests of both tenants and landlord. I thoroughly recommend Acorn Estate Management.

Darshan · 25 July 2024

★★★★★ 2/5

Trustpilot

Disappointing selling experience

I was trying to sell my flat using the Acorn Peckham Estate Agent. I was disappointed in the service. - The flat wasn't valued correctly, delaying the amount of time it was on the market at the right price. This should have been an honest conversation with me up front. I would have welcomed that. - There were lots of system errors initially which again delayed my property being listed.- During the negotiation process I was assured that I would be speaking to the manager of the branch on a weekly basis. This didn't ever happen. - I never felt there was particularly fast feedback on viewings with clear recommendations for how to address for the next viewing.

Sam · 30 June 2024

★★★★★ 1/5

Trustpilot

Acorn - terrible agent

Joy Davies, is one of the worst agent I have met. Very rude, aggressive and uses scare methods to getting her way. How is this person still employed here? The lies that she tells to try to get her way is shocking. Don't use her there are better people to speak with there.

Customer · 14 April 2026

★★★★★ 1/5

Trustpilot

Very disappointing experience with…

Very disappointing experience with Acorn Estate Agents. As a landlord, I found their management service highly unprofessional, dodgy, manipulative and poorly handled. There were deductions made from my rental income that were not clearly authorised or properly communicated, which caused unnecessary frustration and a serious loss of trust.

Omo · 20 May 2026

★★★★★ 5/5

Trustpilot

Efficient and thoughtful

As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.

Rosemak · 21 May 2024

★★★★★ 5/5

Google

My family and I had the pleasure of working with Acorn. We met Grace who was lovely and showed us the house then we were introduced to Giovanna for the tenancy agreement, and we couldn't be happier with the experience. From start Giovanna was professional, attentive and always available to answer any questions we had. She also ensured everything was smooth and stress-free, from negotiating terms to finalising the paperwork.

Fidji · 25 September 2024

★★★★★ 1/5

Trustpilot

Worst of the worst

Worst of the worst. Tried to sell me insurance and when I confronted them as this is not required by law , they tried to extort it by making me sign a waiver which creates a different legal basis , when I told that that this too isn't required by law and illegal to enforce, they made everything possible to make the rent hard. In each step I came back just by following the law so in the end they tried to erase my holding deposit and gain money out of a moving date that was days before I even moved in. This is a scam agency

Gilles · 18 August 2026

★★★★★ 5/5

Google

Thank you for giving me the opportunity on International Women’s Day to acknowledge an awesome property manager, Arshia Khan. Arshia is a highly professional, dynamic, strong, highly skilled, property manager.. Just what I needed (but didn’t realise I did). It became apparent, very quickly, that Arshia was a highly responsible individual who takes her role very seriously. Arshia realised I initially was uncomfortable with her taking over my property (as I don’t like changes in PM), which led to having a much needed candid conversation. Arshia reminded me of her career experience and told me to let her get on with her job. :) I am so glad we had that conversation, as she would not have known what I’ve been through with my property but, she put me at ease that she can handle it all with her expertise. It’s the first time in years I could finally relax about my property. Arshia has a wealth of knowledge, experience and listens to the way I need to be contacted, etc., pro-actively keeping me updated. She understands how busy my life is and ensures she is on top of the smooth running of the property. Thank you Arshia. I am very grateful for your professional service.

Abha · 27 March 2024

★★★★★ 5/5

Trustpilot

Esther Kerenge has been excellent

I've been very impressed with Esther Kerenge, who took over as my property manager for my rental in London. Since she came on board, she's followed up directly with my tenants to manage the handover of the broadband contract, and she's been proactive about getting my appliance insurance paperwork properly logged with Acorn, including making sure she has direct access to the insurers should anything need handling. We're also working together to keep all the safety certificates up to date and my property folio in good order, especially with the Tenants' Rights legislation that came into force in May 2026.

Denise · 16 August 2026

★★★★★ 5/5

Google

Giovanna Whitten was very helpful and responsive throughout our pre-tenancy process, and I would recommend as a high quality of service.

Blerina · 16 March 2026

★★★★★ 1/5

Trustpilot

Stay away from these cowboys

Stay away from these cowboys. Bunch of liars and useless. Had so much trouble at leaving a property I was renting because their new tenant failed to move in to a moldy house. Even after I gave all keys and cleaned house still tried to make me liable for rent & bills. Now after 2.5years I get letters to pay bills that the property was empty. Do yourself a favour and stay away.

Elis · 22 September 2026

★★★★★ 1/5

Trustpilot

Appalling service from Acorn in…

Appalling service from Acorn in Gravesend. My husband and I were the buyers, for a property, that Acorn Gravesend were marketing. My husband and I made an offer, for the property we liked and Acorn informed us that if we wished for our offer to be accepted, by the sellers, then we would need to use Acorn/Langford & Russell as our agents. As we loved the house, we agreed to proceed with this condition. Thereafter we made a second visit, to the house we was buying, and we asked the sellers if this was the case … which they stated was not the case and in fact would of preferred we used Wards (which was already lined up) as they are a lot more efficient etc.

Sophie · 21 June 2025

★★★★★ 5/5

Trustpilot

Excellent communication and service!

Very pleased with the service!Big thank you to Mark Sugarman, Kieran Thomas and Rachel Smith for their support with the transaction!I am a first time buyer and when I first called to enquire about viewing the property, I spoke to mark who was very warm, bubbly and friendly. He called me regularly to keep me updated on progress which was appreciated. He made sure I was happy and addressed any concerns/questions I had. When I viewed the property, Kieran Thomas showed me around and answered all my questions really well. He was patient, I didn’t feel rushed at all! Kieran made sure I’d seen everything I wanted to see and had enough information about the property and the area. Also, he was friendly and dropped me from the viewing back to the town centre saving me a 30 min walk.Towards the end of the transaction, Rachel kept me updated via phone and the case management system. She was polite and the notes I’d receive were very useful and kept me well informed. When we had blockers (things holding us up) Rachel would push to get things progressed faster.They all made it as stress free as possible! Excellent customer service

Victoria · 21 February 2024

★★★★★ 5/5

Google

I have to start by saying that moving is probably one of the most stressful periods and having an agency that is attentive responsive and genuinely cares makes a huge difference. I have to sing the praises off two particular individuals, Vicky and Deven Who have been absolutely Outstanding in assisting me through the process. Vicky in particular was patient helpful always checked in even when I had a few issues at the beginning which was frustrating, however Vicky was an excellent representation of Acorn throughout and kept me updated at all possible points. I can’t sing her praises enough! Overall few minor issues but I love my new home! Really great space in a lovely area and the landlord is friendly so happy I went through Acorn with this one.

Lindy · 12 June 2025