Every review we hold for the Bromley office, from every platform, shown as written. First names only.
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5/5
GoogleExcellent property management service provided by Kadie Ashenden and her team. Quick response to queries, professional manner, overall great customer service. I am very grateful to Kadie from start-to-finish management of a full property renovation as well as support and guidance on tenancy arrangements. I would highly recommend Acorn, and especially Kadie.
Kate Β· 25 August 2023
Agent replied Β· 24 August 2024
Thank you Kate for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kadie and the Team. If we can help further please do let me know. Thank you - Karen Hedges Acorn Customer Services
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5/5
GoogleAcorn group has been absolutely wonderful in their assistance of signing for a rental. I would like to commend Michelle Briley and Giovanna Whitten for their efficiency and helpfulness. Giovanna was extremely quick and professional to respond to email and very patient with my queries. Outstanding service- thank you so muchπΉ β¦
Kerry Β· 25 August 2023
Agent replied Β· 24 August 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Giovanna and if we can help further, please let us know. Thanks. Customer Services
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5/5
GoogleThe service I have received from Arshia Khan when dealing with my property at 17 Kendrick Court has been exceptional with nothing being too much trouble, of all the people that I have dealt with at Acorn Arshia has been the best.
David Β· 27 March 2024
Agent replied Β· 24 August 2024
Hi David, we are thrilled to hear about your positive experience with Arshia Khan at Acorn. Providing exceptional service is our top priority, and we are delighted to know that Arshia went above and beyond to assist you with your property at 17 Kendrick Court. Thank you for your feedback!
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5/5
GoogleGreat customer service from Megan Baseby, very friendly, responsive and went above and beyond for us. We really appreciate all the help and assistance that was given during a challenging time.
Tobi Β· 16 March 2026
Agent replied Β· 16 April 2026
Dear Tobi
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotSeamless experience - thanks George!
From the initial call to completion George Liney at Acorn Dulwich was a fantastic estate agent. Communicative, fast, thorough and super helpful every step of the way. We were first time buyers so had lots of questions so we are appreciative of the time George took to help us in the process. Thank you!
Hayley Β· 25 May 2023
Agent replied Β· 12 June 2024
Thank you both! what a lovely review and congrats on your first home ! Kind regards Karen Hedges Acorn Customer services
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5/5
TrustpilotSeamless experience - thanks George!
From the initial call to completion George Liney at Acorn Dulwich was a fantastic estate agent. Communicative, fast, thorough and super helpful every step of the way. We were first time buyers so had lots of questions so we are appreciative of the time George took to help us in the process. Thank you!
Hayley Β· 25 May 2023
Agent replied Β· 10 October 2026
Thank you both! what a lovely review and congrats on your first home ! Kind regards Karen Hedges Acorn Customer services
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5/5
TrustpilotOver and above
Had a particularly difficult sale due to cladding/ews1 issues but Jake and Layton at Acorn went over and above to ensure I got a sale that completed. Both kept me up to date, kept chasing the buyer's solicitor and got my transaction completed. I couldn't have asked for more from them.
Rory Β· 14 August 2023
Agent replied Β· 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
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5/5
GoogleWe want to commend in particular Viktoria Govedarova for the flawless and impeccable services she provided regarding the management of our property. We are delighted with her and look forward to continue benefiting from her services.
Tawfik Β· 25 June 2024
Agent replied Β· 24 August 2024
Thank you, Tawfik, for your glowing review! We are thrilled to hear about your positive experience with Viktoria Govedarova. We will be sure to pass along your kind words to her. We look forward to continuing to provide you with top-notch service in the future.
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5/5
TrustpilotKatlyn is very supportive
Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through.
Amelia, who is a colleague of Katlyn was also very helpful.
I really do hope that their hard work is recognised by others. They are amazing.
Ursula Β· 4 April 2023
Agent replied Β· 12 June 2024
Thank you Ursula for a fantastic review for Katlyn , Amelia and the Acorn team at Blackfen. We are delighted that you are happy! Kind regards Karen Hedges Acorn Customer Services
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5/5
GoogleNatalia at Acorn is one of the most reliable property managers I have ever come across because she truly cares. She is responsive, she communicates regularly and she explains things clearly. Acorn should definitely invest in more employees like Natalia (and Jade who showed us the property) because they have made this experience so easy and so helpful. Thank you, Natalia!
Self Β· 25 August 2022
Agent replied Β· 24 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Natalia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
GoogleI'm renting out a flat in Royal Arsenal, London as an overseas landlord. Gisella Rappa is handling the tenancy, and has been superb. She is quick, efficient and very friendly. I haven't always had good experiences with agencies, but with Gisella I'm confident that questions will be answered and tenancy issues will be dealt with effectively. That's really worth something when you live far away yourself. Thanks Gisella!
David Β· 25 August 2021
Agent replied Β· 24 August 2024
Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Gisella and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
GoogleAmelia Dawson was nothing short of super efficient right from the start. The whole process from deposit, right through to collecting the keys to my new flat was genuinely seamless. Her customer service skills are brilliant and every single email or call was replied to quicker then i even expected. I hope Acorn appreciate what a gem of an employee she is :) thank you so much for all of your help and support.
Caroline Β· 13 January 2020
Agent replied Β· 11 January 2025
Thank you Caroline for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Amelia and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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4/5
TrustpilotSale of Property
After a poor experience with another agent it was refreshing to work with a great set of professionals (Tommy, Jackie and Joe) at the Belvedere branch. They were able to find a buyer for our property very quickly (pre-covid) and I was kept up to date with the progress of the sale regularly even when everything went into lockdown. I would defiantly recommend Acorn team to anyone looking to sell their property.
Harjit Β· 22 August 2020
Agent replied Β· 12 June 2024
Thanks Harjit for your review. We are pleased that you were happy with the service you received from our team at Belvedere. Do let me know if we can help further. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotWOW thank you!
WOW! Daniel at Acorn Grove Park, thank you is not enough. Daniel Milligan was so knowledgeable, helpful and kept us calm and informed throughout the selling process. We lost our original buyer and in a matter of days we were back under offer with another after he secured new viewings. Any problems in our chain were dealt with quickly, help given and advice. Couldn't ask for more!
Nikki Β· 27 September 2021
Agent replied Β· 12 June 2024
Thank you Nikki for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and do let us know if we can help further in the future. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotPerfect choice
We made the perfect choice in using Acorn to sell our house. From the initial visit to our leaving day they have been great. Amelia kept us up to date throughout the sale and we had no problem getting someone to talk to if needed. A smooth, quick, organised, stress free sale what more do you need?
Suzanne Β· 22 December 2022
Agent replied Β· 12 June 2024
Thank you Suzanne for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Amelia and that the move went well. Happy Christmas. Andrew Roberts - Customer Relations Manager
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5/5
GoogleI would like to make everyone aware that Charlotte Mason is a credit to your company/department and she is faultless in all areas. She is very proactive and a pleasure to deal with.
Terry Β· 25 July 2024
Agent replied Β· 25 October 2024
Terry, we truly appreciate your kind words about Charlotte! Itβs wonderful to hear how her proactive approach has made a positive impact on your experience. Weβre lucky to have her on our team, and your recognition means a lot to us. Thank you for sharing!
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5/5
TrustpilotTanya made my experience great
Tanya made my experience great, sheβs the most communicative member of staff at Acorn that Iβve dealt with and quite clearly is a very fair property manager, not just siding with the landlord all the time. Sheβs polite and friendly and has made my experience of dealing with acorn a more positive one despite property issues. Thanks!!
Gemma Β· 17 December 2022
Agent replied Β· 12 June 2024
Thank you Gemma, we are pleased your experience was all positive- Karen Hedges- Acorn Customer Services
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5/5
TrustpilotExceptional Service from Amelia Giles at Acorn Northumberland Heath Estate Agent!
I recently had the pleasure of working with Amelia Giles from Acorn Northumberland Heath Estate Agent, and I couldn't be happier with the service she provided. Amelia went above and beyond to help me close the deal on my new home in just four months.
Throughout the entire process, Amelia demonstrated exceptional professionalism, patience, and accommodation. She was always available to address my questions and concerns, making sure I felt supported and informed every step of the way. Her knowledge of the market and the local area was invaluable, and it was evident that she truly cared about finding the perfect fit for me.
Amelia's dedication and commitment to her clients sets her apart in the industry. Her attention to detail and willingness to go the extra mile made this experience not only seamless, but also enjoyable. I have no hesitation in recommending Amelia Giles and Acorn Northumberland Heath Estate Agent to anyone in need of top-notch real estate services.
Thank you, Amelia, for making this journey a positive and successful one. You are a true asset to the team!
Neelkanth Β· 14 September 2023
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5/5
GoogleMy experience with Acorn has been nothing short of amazing. Giovanna Whitten was my pre-tenancy coordinator, and was always on hand to answer any questions I had. Highly recommend.
Aditi Β· 25 September 2024
Agent replied Β· 25 October 2024
Dear Aditi Mehta
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
TrustpilotNice guys
We had an excellent experience with Adam at Acorn Sydenham. He was super responsive, approachable, and helpful at all times. As first time buyers we really appreciated his guidance as well as his persistence to get the sale over the line in time for us. Thanks Adam, If we ever decide sell, weβll be in touch.
David Β· 6 January 2023
Agent replied Β· 12 June 2024
Thank you so much David, that's brilliant. I will pass on to the Team at Sydenham. Much appreciated Karen Hedges- Acorn Customer Services
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5/5
TrustpilotExcellent service!
We worked with Kevin Ashton, Crofton Park office, to buy our forever-house. He was excellent, responsive and very knowledgeable from the start of the process to the finish. We cannot thank him enough for all his help and I would recommend working with him!
Maria Β· 4 May 2025
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4/5
TrustpilotAll I want is a copy of their terms.β¦
All I want is a copy of their terms and conditions for letting my property. What are their fees etc. I have been trying for a couple of days to get a response but all they want to do is value the property and go to see it. Just send me your terms and conditions. I can't believe it.
A few days later they responded to me with a link to their site and the fee chart. So I'll upgrade my rating. However simply googling Acorn doesn't get you to their site.
Peter Β· 19 July 2024
Agent replied Β· 23 August 2024
Morning Peter. I am sorry to read this but all our standard fees, terms and conditions are on our website. https://www.acorngroup.co.uk/landlords/landlord-fees
Generally speaking though we do always ask to appraise the property in question, as it may have an effect on what our actual fees to the landlord are.
If you need any thing else, please email customerservices@acorngroup.co.uk.
Thanks
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5/5
TrustpilotWould recommend Acorn Estate Agent
Would recommend Acorn Estate Agent, my property was sold within a week of being on the market, Dammy was ace, he provided me with relevant information, and kept me updated throughout the process. I have received excellent service from Acorn, I love the fact that all the staff are willing to help with queries. Would use your services again, unfortunately wonβt be moving anytime soon, found my dream home. Thank you guys....
Tj Β· 4 December 2019
Agent replied Β· 12 June 2024
Thank you TJ for leaving us a 5* review. We are really happy that you were pleased with the service you received from Dammy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotGlad I changed my estate agent to acorn
I had to change my estate agent as the previous one was not great at communication for the sale of a property. Jake the team at Acorn, took over and seemed more proactive and kept you up to date even if there was no good news to share which is key. My main point of contact was Dammy who was friendly and would keep you updated. When the transaction was close to completion they saw this through to the end which was much appreciated.
Mr Β· 1 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.