Wards Broadstairs reviews

★★★★★ 2/5

Trustpilot

Exasperated Landlord

I have used Wards for several years to manage my property in Kent and very disappointed to say, despite numerous emails, letters and phone calls from myself over this period of years, I am having to chase gas safety certificates, property inspection reports and rent on a very regular basis. I am not sure which department know who is dealing with what, not helped by the fact they part of Arun Estates, so I am unclear whom I am suppose to be dealing with. A lot of the certificates are for H&S and prescribed by law, so having to chase for copies as a landlord is not acceptable.

Pete · 4 December 2023

★★★★★ 5/5

Trustpilot

A great team

Had a terrible time with a previous estate agent until I changed to wards! They were professional and very honest about the whole experience, they really seemed to fight my corner from the mortgage meetings with Nick Topping and having Julie on call to answer any queries when ever I needed anything to really having all the details broken down to me by Giles! would fully recommend them as an estate agent 10/10

Nick · 24 January 2021

★★★★★ 5/5

Trustpilot

Professional and prompt service

Just bought a property in 48 days from viewing to completion. Thanks to David Morgan Waterlooville branch with assistance from Julie Bramble. Professional and prompt service. Thank you.

Jo · 9 March 2020

★★★★★ 1/5

Trustpilot

Wards would be very last choice

Wards sent search and other documents to wrong address, then ignored phone calls and emails asking what was happening. Result months of utter confusion until they they realized their mistake (document finally sent to solicitor). Result our purchase has taken almost six months. We are still today having problems establishing completion date and fixing collection of keys. Wards would be very last choice

Gregory · 31 August 2022

★★★★★ 5/5

Trustpilot

Wards of Walderslade

From start to finish the service from Wards has been great. Kenny George and his sales team (including Adam Copas) were friendly, helpful and professional and got our house sold in record time. Kim Batchelor did a great job in managing the process of our sale and purchase - continually moving things forward, making things happen and keeping us up to date. We probably won't move again - but if we did we'd definitely use Wards

RogerF · 28 February 2024

★★★★★ 5/5

Trustpilot

I received a free valuation card in the…

I received a free valuation card in the post and booked one out of curiosity. I only expected to get a valuation, but Anne spent time to explain the property market in my area and and the service Cubbitt & West offer. With this information I decided to re mortgage and was introduced to Toby the morgage advisor who also bent over backwards to help. From start to finish my experience has been a great one.

David · 1 March 2020

★★★★★ 1/5

Trustpilot

Do not use the fully managed property service unless you like to be ignored

Do not use the fully managed property management service unless you want emails unanswered, phone calls not returned, requests for maintenance and repairs to be ignored. Be prepared to be constantly chasing for anything that needs to be done. Complaints via the complaints department are referred back to the person you are complaining for action so gets you nowhere. I'm still waiting for repairs requested over 6 months ago, and am lucky if I get a response yo an email within 3 weeks! And they have the nerve to charge you for this

Lynne · 26 September 2017

★★★★★ 5/5

Trustpilot

The agency was great in processing…

The agency was great in processing quickly and also flexible with the requests. Special thanks to Shirein, Robin and Tyler.

Iyappan · 24 December 2021

★★★★★ 5/5

Trustpilot

Once again Laura and Alex at Wards…

Once again Laura and Alex at Wards Lettings Gillingham ensured that the letting process was smooth from start to finish.They have a wealth of knowledge between them and are always at the end of the phone to answer any concerns. Their knowledge of the local market is very reassuring - I will continue to use them for future Lettings and wouldn’t hesitate to recommend them. A seamless experience again Laura & Alex! Thank you!

Gaynor · 23 September 2020

★★★★★ 5/5

Trustpilot

Thank you so much!!

Wards took over all the properties from other agency. Since then, all the thigs run smoothly and very professional for us.Thank you so much for your outstanding service and warmth manners to deal with our contract. If we had the opportunity we will work with you again! Hardly recommend their services.

Mavika · 7 September 2023

★★★★★ 5/5

Trustpilot

Review of ward and partners Ramsgate branch

Viewing: Kathy, the sales manager seemed to know what we would, and wouldn't consider as a buy to let flat, and read us very well. She agreed with my partner on the viability of a flat I had rejected without a viewing.Purchase: Karen Mainwaring, the sale progressor, did exactly that. We had issues with the vendor and their solicitor slowing things down. I did point out that she seemed to be doing much of the solicitors work for them!.This is a branch where all of the staff are clearly motivated, well led & have a 'can do' attitude. As a result of all of my dealings with this branch I will be using their letting svcs to manage the property for us because I think they will continue to represent and work toward my best interests

Jon · 28 May 2016

★★★★★ 5/5

Trustpilot

Wards dover

Lee is always happy chatty and has such a bubbly personality. Nothing is ever to much trouble for him. Very good communication from the start to finish.

Laura · 2 March 2020

★★★★★ 5/5

Trustpilot

Grace was Fantastic so helpful always…

Grace was Fantastic so helpful always on hand to answer any question I would highly recommend Grace and will be using her again in the future

John · 25 June 2020

★★★★★ 5/5

Trustpilot

Great team

Great team. Lovely and friendly and made the whole experience less stressful. Darren and Natalie were fabulous.

Dawn · 29 August 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing agency and team

Absolutely amazing agency and team, they really know what to do, helpful and always when you need them to ask anything you want. Really appreciate they have found my house and wasn’t that long. Super happy and Big thanks for everyone 😃😃and mostly for Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantTerri Truckle Sales managerAmi Banks, Senior Sales ConsultantKeiran Zwolinski Sue Millgate, Senior Secretary

PRZEMEK · 25 August 2021

★★★★★ 5/5

Trustpilot

First time Buyers!

As first time buyer's everything was new to us but Jodie took us though it step by step and even with everything that is going on at the moment she kept in regular contact with us. I really cannot thank her enough, she is a kind and an amazing lady who Wards are lucky to have working for them! Thank you once again Jodie and I hope you and your family stay safe :)

Ash · 28 May 2020

★★★★★ 5/5

Trustpilot

Wards of Tenterden are amazing!

Rebecca & Alex helped us at a very sensitive time selling my mums home. They were both professional and approachable and couldn’t do enough for us throughout a difficult sale. Can’t recommend them enough!

Theresa · 7 August 2024

★★★★★ 5/5

Trustpilot

The whole process of getting a rented…

The whole process of getting a rented property was very smooth and always ready to help us with all kind of issues we faced.Specially samuel who would always check back if everything is going well and have always been very helpful and kind with prompt responses and realistic solutions.

Gohar · 3 October 2023

★★★★★ 1/5

Trustpilot

Totally useless

Imagine waiting four days and counting to view a property having enquired as soon as it was up for rent, being told by a woman on the phone that no one else would beat me to it because of how early I was interested, to then realising it has been rented to someone else without ever getting back to me. Total liars and still to this day I am waiting for a reply.

William · 25 August 2020

★★★★★ 4/5

Trustpilot

Customer centric

Thank you Jodie for your help and wonderful customer service. Honestly, you were very attentive to my request plus you offered to send me vacant properties around the area I was interested in. Well done! Do have an amazing week.

Anne · 16 March 2023

★★★★★ 5/5

Trustpilot

Excellent Service as a Buyer!

First class service from Wards as a buyer!

Dawn · 6 May 2026

★★★★★ 1/5

Trustpilot

Very annoying

We are looking to buy a house in Ashford and saw one for sale through Wards. Called them up and arranged a viewing. They took my details inclusive of my mobile number (I asked them not to use it in marketing) and we proceed to view the property. The problem was that I've had at least nine unsolicited calls from Wards since. Three within an hour of the original call trying to sell me on a scheme of part buy. Trying to get me to put my house on the market with them etc etc. Of all the agents we contacted in Ashford, Wards were the only ones to act in this way.I now dread seeing a house we like with a Wards board outside.

Allan · 21 October 2023

★★★★★ 2/5

Trustpilot

Disappointing in the end

Wards were easy to deal with when we chose them as agents, but overall I felt did not have our interests at heart. Our house didn’t achieve a full asking price at a time when other houses (ones we looked at which were less attractive) were achieving over and above. Towards the sale, it also felt that they were not fighting in our corner, but for others in the chain.

Jane · 15 April 2021

★★★★★ 5/5

Trustpilot

WARDS HYTHE BRANCH - HIGHLY RECOMMENDED

Outstanding professional team, extremely helpful, friendly and patient! Nothing too much trouble. Wouldn’t hesitate in using their services again.Thank you Mark B, Darren and Mark T

Heather · 8 March 2020