Wards Broadstairs reviews

★★★★★ 1/5

Google

1 STAR, VERY DISAPPOINTING CUSTOMER SERVICE I contacted Wards Broadstairs regarding a £1,550 per month apartment at Gallery Walk in Margate. I was genuinely interested in the property and simply wanted to ask a few questions before deciding whether to arrange a viewing. Unfortunately, the way I was spoken to by the member of staff was extremely rude and unhelpful. I was made to feel as though I was wasting her time simply by asking questions. I was told that I would need to earn approximately £47,000 per year to qualify. I explained that my income is around £45,000 and asked whether there were any alternative options, such as a guarantor, but there seemed to be absolutely no willingness to discuss this. I completely understand that letting agents have affordability criteria and checks to follow. That is not my complaint. My complaint is the attitude and lack of basic customer service. I am a local resident and a business owner with two businesses in Margate, and I was genuinely looking to rent locally. With rental properties sitting empty because of high asking prices, I would expect an estate agent to at least speak to potential tenants respectfully and professionally. A few simple questions should not feel like an interrogation. Very disappointing experience with Wards Broadstairs. I hope management takes this feedback seriously, because customers should be treated with respect even when they may not immediately meet a particular affordability calculation.

Zdenek · 11 September 2026

★★★★★ 5/5

Trustpilot

Wards of New Ash Green

My wife and family have lived in Kent for over 40 years, and every house that we bought or sold, of which there have been many, has been through Wards of Kent. They have always been an efficient and business-like agency. We trust them. Recently, we had to sell a second house in the village of New Ash Green that we were renting-out for over a decade. This was because of the changes in the tenancy laws. The house was vacated by the tenant in March this year. It was well marketed by Wards and attracted a reasonable number of viewers over many months. Although there were a reasonable number of viewers and some price reductions no firm offers were received. This was because the market was already saturated with similar houses in the area; and our house had not had any major improvements compared to the opposition. The months were passing by and it became imperative for us to sell the house before the winter came. Being vacated and empty of any life and furniture in the winter would have rendered it sad and cold. This would have increased the problems of saleability and insurance cover. Also, we wanted to avoid an approaching new fixed term mortgage rate, which was likely to triplicate due to the enduring pressures from inflation and high cost of borrowing. After a few months, the manager of our local Wards branch in New Ash Green was replaced by a new manager, Steven Sanford Steven Sanford did not waste any time in assessing our situation and familiariseing himself with the New Ash Green scene. He came up with some novel solutions. It was obvious that sale by private treaty, which is the normal way, had its risks as many potential buyers might be picky and might demand price reductions or pull out at the last minute; thus causing us much frustration. Steven proposed a new idea, which involved a modern method auction of the house. This had the benefit of finding a reliable buyer and using proven in-house experts and conveyancers; all aimed at the promised securing and shortening of the sale process Steven and other colleagues in Wards had a good understanding of this new modern type of sale. They gave us the confidence that it would work; and in fact, it did work. We were able to sell the house reasonably quickly, without it languishing empty, for months. Yes, the house didn't reach the price that we had originally expected, but it was very possible that this price was completely unrealistic; due to the conditions that were prevalent at the time. So, in particular we would like Steven Sanford for all his care and attention during the sale. He is a very likable and efficient person, and we wish him well in his new post. Peter Davies

Peter · 3 September 2026

★★★★★ 5/5

Trustpilot

Monika was incredibly helpful

Monika was incredibly helpful she was patient and knowledgeable. She had excellent advice and really listened to what we was looking for. She went above and beyond and found a property for us at a different wards branch that ticked all the boxes. I had a bad opinion of wards until meeting her and she change my opinion, so much so that she actually gained additional bussiness as i advised a family member to use wards to sell his property.

Kezmarie · 28 August 2026

★★★★★ 5/5

Trustpilot

Professional with Excellent Communication

Recently purchased a period property through Wards of Ramsgate. The service I received was excellent, the staff were professional and friendly. Communication was first rate, even if I had to leave a message it was always acted on and Amanda Robinson (not in the Ramsgate office) would follow through with a call and speedy assistance. A shout out to James from the Ramsgate branch, he was an absolute super star! So helpful and accommodating, very professional with great communication skills. This was so appreciated as I was moving to a completely new county and area.

Elle · 21 August 2026

★★★★★ 5/5

Trustpilot

I have been renting a property from…Wards Lettings of Kent

I have been renting a property from Wards Lettings for the last 3 and a half years. They are diligent and obliging along with being so professional, in so many ways. I highly recommend them. Over these years, whenever I've had to make telephone calls, the person I've spoken to has been kind, charming and listens, responding in a friendly, satisfying manner. I enjoy speaking to Emmet when I pay my rent, via telephone. Also Will. The staff I've met, in person, including, Tammy and Laura has been a pleasure, both of whom, have treated me in a friendly, caring & personable manner. Sadly, I have to re-locate, due to commute distance. Finally....such a huge mention of respect to Billy Flynn...this Man has showed me such respect, he listens, reacts in an amiable, friendly manner, so rare these days. Billy is such a warm-hearted Gentleman...."Nuff Respect" Sir. I had a problem.. never have I experienced such a compassionate response in a business capacity. He listens and responds so reassuringly. I haven't met him, in person, however, that's how it feels via telephone. Billy is a fantastic ambassador for Wards Of Kent. I truly wish His career prospers. Warmest Regards, Billy and Wards. Paul Vincent Boyle

Paul · 14 August 2026

★★★★★ 5/5

Trustpilot

It’s been a journey

It’s been a journey! Gary had been very supportive of seeing this process through which has been a long one, couple of times wanted to take it off the market but persuaded me to keep it on! Hannah and Jenny have both been fabulous for generating bookings during the viewings period. A thanks to Luke as well. Kim fantastic with the STC period helping with the complicated process of keeping everyone updated with progress and any information/ issues that occurred!

Consumer · 1 August 2026

★★★★★ 5/5

Trustpilot

Wards of Welling

I have used Wards of Welling a couple of times now to sell houses, and have been hugely impressed with their professionalism each time. Communications and advice have been excellent, and they made the whole process much easier than it could have been. A special mention to Louise and Alexis who were fantastic to deal with. I’d certainly use them again and have no hesitation in recommending them

John · 29 September 2026

★★★★★ 5/5

Google

I would like to take this opportunity to say a big thank you to wards estate agents broadstairs for the outstanding service and professionalism on the purchase of our new flat. I would like a big shout out to Lucy Keryn and Billy for their outstanding professionalism and local knowledge of the Broadstairs housing market and a special thank you to Sally on making our purchase a smooth and stress free process she was OUTSTANDING. I could not rate wards high enough i highly recommend if you are purchasing or selling a property in Broadstairs. There is only 1 estate agents to use and that’s wards of Broadstairs Thank you

Peter · 11 July 2026

★★★★★ 5/5

Google

After an initial false start we successfully sold our property ! A massive shout out to Billy, Sally ,Lucy and Keryn who all played their part in ensuring the sale. They were always helpful, communicative and professional. I will miss our chats .. but Sally probably won’t miss my stress calls!! Thank you all for everything, we really appreciate you all😀 What a truly wonderful experience selling my home with Wards Broadstairs in only 4 weeks! Billy , Lucy and the team have been so efficient , communicative and helpful from day one. This is a young team but they are truly keen and want to sell your property… a much better experience than I had with other agents in the town two years ago. I wish them continued success and would highly recommend them. Thank you Team Broadstairs 😊

Claire · 11 June 2026

★★★★★ 5/5

Google

My partner and I viewed and bought our house through Wards and we want to give a special shoutout to Keryn, she’s been amazing at communicating the viewings and offers and we got the (you go the house!) call specifically from her, which felt much more personal xx

Ella · 8 October 2026

★★★★★ 5/5

Trustpilot

Very good evaluation

Very good evaluation. Daniel was very friendly and very informative. He arrived earlier than the appointment time but phoned ahead to ask if this was okay. Very good communication. We will hopefully be going on the market with Wards in the near future.

Rebecca · 7 October 2026

★★★★★ 5/5

Google

This is the best estate agent in town, Billy has been amazing with helping us with finding a flat to buy and has helped us with the whole process. The whole team have been great and are always friendly and professional. I would reccomened them to anyone looking to buy!

James · 11 August 2026

★★★★★ 5/5

Trustpilot

Gary tells you like it is,he is good in…

Gary tells you like it is,he is good in what he does he doesn't sugar coat anything. And we are very happy to work with him in selling our house. Thank you Gary Snedden in Wards in the Gillingham Branch.

Donna · 30 September 2026

★★★★★ 5/5

Trustpilot

Billy Flynn has been a huge help to us…

Billy Flynn has been a huge help to us whilst we are going through the process of vacating our current property. He listens, gives us excellent support and advice which is what we required. Huge thank you Billy for making the process seemless.

Gary · 20 August 2026

★★★★★ 5/5

Google

All of the sales staff that I have communicated with in the Broadstairs office have been an absolute pleasure to deal with. I would also like to say a special thank you to Keryn Hitchcock for her outstanding professional service that I have received from her. She has always been polite, punctual, honest & has been on the ball regarding paper work etc.

Paul · 26 March 2026

★★★★★ 5/5

Google

Thank you for showing us around the 3 bungalows in Broadstairs. The experience was lovely and we got a little from it. 1, Chestnut drive £330,000 unfortunately this one was not for us due to the amount of changes we would like to make to make it ours. We felt the price was too high 2, Chestnut drive £275,000 this one also didn't suit us as we felt it was just too small, although we are happy to down size this was just too small with quite a bit of updating needed. 3, Marshall present £325,000 this one was lovely, great area and nice size rooms. We would like to take a second viewing on this one and hopefully gain access to the former garage if possible. We would also like to bring the price offer down to £305, 000 to enable us to do the changes that need doing. Thank you again and we wait to hear if there is any update on a revisit and price Kind regards Denise Horne

Denise · 5 October 2026

★★★★★ 5/5

Trustpilot

Ashley

Ashley was friendly and professional. Calm and explained things easily . The follow up email was very informative and easy to understand. There was no pressure to make a decision immediately. Thank you

Pug · 24 September 2026

★★★★★ 5/5

Trustpilot

Evie

Evie was personable, enthusiastic and knowledgeable a joy to communicate with and great energy to peruse our dreams for Mums last forever home. We may still be looking but she really has been great to work with so far.

Lizzie · 12 August 2026

★★★★★ 5/5

Trustpilot

Gaby Ervine

Gaby Ervine was so helpful and put us at ease immediately, taking a lot of stress out of the process. She gave us great advice and has kept us updated with pretty much bespoke properties as and when they have come on the market. We’ve been dealing with three estate agents recently and, while they’ve all been great, Gaby at Ward's was the rep who made us feel most at home and really treated us like people and not just customers.

Sam · 3 June 2026

★★★★★ 5/5

Google

We had such a wonderful experience of working with Keryn at Wards - we fell in love with a home that went under offer with someone else and we were devastated. When that sale fell through she was straight on the phone to us and we were then in a position to make an offer and the house was ours. She remembered how much we had wanted it and made sure we were the first call even before it came back on to the market. We will be forever grateful ! An agent who is working for the seller as well as the buyer !

Sam · 11 September 2026

★★★★★ 5/5

Trustpilot

We recently purchased our new home…

We recently purchased our new home through wards. We really can’t thank them enough for their hard work and dedication. They kept us updated they chased for updates and information about the chain and pushed to get it across the line. They really do try their best to get the best outcome across the whole chain and made us feel more comfortable when we felt things were going quiet. Big shout out to Chloe Yas Lewis and Debbie. What a team they are and what lovely people they are too. Always happy and communicative no matter how many time you call and chase and ask for updates really l made the process smoother and easier for what is a very stressful time.

Thomas · 17 May 2026

★★★★★ 5/5

Google

Keryn has been absolutely fantastic throughout our property search. From the very beginning, she really took the time to understand exactly what we were looking for, which made the whole process feel much more focused and far less stressful. She kept us consistently updated with new properties coming onto the market that suited our requirements, so we always felt ahead of things. Keryn is incredibly knowledgeable, not just about the properties themselves but also the local areas, which was a huge help. During viewings, she was able to give us real insight into both the homes and the sellers’ positions, which made a big difference when it came to making decisions. She’s extremely professional, but at the same time very approachable, and made us feel completely comfortable throughout the entire process. We wouldn’t hesitate to recommend her to anyone looking for a proactive, knowledgeable, and genuinely supportive agent.

Charlie · 11 May 2026

★★★★★ 5/5

Google

I recently started looking for houses in Broadstairs. When I called wards, Billy was so helpful and could answer all my questions I had about a few properties and went out of his way to accommodate the viewings. Really appreciate all his help so far and look forward to finding a house with him!

Holly · 16 March 2026

★★★★★ 5/5

Google

Wow went into Broadstairs branch on Saturday looking for a property for a friend. Spoke to Lucy she was amazing, helpful and knowledgeable about her stock and the area. Will not hesitate to recommend so professional. Thank you.

Bekie · 11 July 2026