Trusted Agent profile · Broadstairs
★★★★★
2,150 reviews across 2 platforms
81 High Street, Broadstairs, CT10 1NQ
Wards's office in Broadstairs, at 81 High Street, is rated 4.7 out of 5 across 2,150 reviews on two platforms, including 144 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Broadstairs.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
GoogleWow went into Broadstairs branch on Saturday looking for a property for a friend. Spoke to Lucy she was amazing, helpful and knowledgeable about her stock and the area. Will not hesitate to recommend so professional. Thank you.
We are thrilled to hear about your positive experience with Lucy at Wards of Broadstairs. Thank you for your kind words and recommendation.
5/5
GoogleLucy has been helping me with the purchase of my first property - they have been nothing short of fantastic. Clear jargon-free communication regarding what steps need to be completed. Prompt handling of documentation. And always polite, professional and upbeat when we communicate. I definitely recommend their services, and should the day come, I will definitely look to sell through Wards Broadstairs.
Hi Joseph, Thank you for sharing your experience. It is great to hear how clearly and professionally Lucy has supported you through the purchase of your first property, with straightforward communication and prompt handling of everything along the way. Making the process easy to understand and keeping things moving really matters, especially for first time buyers. We truly appreciate your recommendation and would be delighted to support you again in the future. Thanks, Wards
5/5
GoogleWe want to thank Wards so much for everything they have done to help us with buying our first home! We appreciate the whole team and everyone we spoke with during this process. We especially want to thank Lucy Munday for being a constant throughout this process, she was really friendly, helpful, clear and always put us at ease. We would also like to thank Keryn Hitchcock who was warm and kind, helping us with viewings, giving documents to our solicitors. Finally we want to thank Sally Bryant who was a lovely reassuring voice to have during a difficult period with the solicitors. She was quick on their case, and exactly the person we needed to get the deal done.
5/5
GoogleEmma has been so helpful with my journey as a first time buyer giving me peace of mind and explaining everything clearly along the way.
We genuinely appreciate your positive feedback, Katie. Thank you for sharing your experience with Emma at Wards Broadstairs. Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5015
5/5
GoogleI would like to say a massive thank you to the Wards Broadstairs Team . They were amazing and supportive throughout our quite long journey. Especially I would say thank you to the sales progressor Sally Bryant . Such a amazing person, very professional, and dedicated . Her compation brought us up to this day . Her hands-on experience, helped us buy the property the quickest way possible. She regularly kept us updated, and we always could really on her. It was a pleasure to have her on our case, and I definitely would recommend her for anyone who is looking for a sales consultant.
Hi Anna, Thank you for taking the time to share your wonderful feedback. We're delighted to hear that our Broadstairs estate agent team supported you throughout your property journey, and that Sally Bryant's professionalism, dedication and regular communication gave you confidence during the moving process. It's fantastic to know her expert property guidance helped keep everything progressing smoothly, and we'll be sure to share your kind words with Sally and the team. We truly appreciate your recommendation. Thanks, Wards
5/5
TrustpilotI had a wonderful experience dealing…
I had a wonderful experience dealing with Wards. The team was exceptionally friendly, warm, and welcoming from the moment I got in touch. They went above and beyond to be helpful and kept me updated every step of the way. Moving or dealing with property can be stressful, but they made the entire process so easy and smooth. I highly recommend Wards to anyone looking for a reliable, friendly estate agent!
We are so pleased to hear that our team at Wards Snodland provided such a positive and smooth experience for you. Making the process easy and keeping you informed is always our goal. Thank you for your wonderful recommendation! Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
TrustpilotCallam helped and assisted us from the…
Callam helped and assisted us from the start of our property search up to the purchase and completion. Callam was always contactable. Cannot thank him enough.
We are so pleased to hear about your positive experience with us at Wards, especially regarding the support you received throughout your property journey. We truly appreciate your kind words. Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
5/5
TrustpilotFantastic Service
We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt replies and helpful suggestions. Extremely professional and always knew the answers to any questions we had. Thank you so much Be, Maria, Sam and Katherine for your fantastic service.
We are absolutely delighted to hear about your positive experience and that our team's hard work at Wards Kings Hill helped you exchange contracts on your new property. Providing prompt, helpful, and professional service is what we strive for, and it's wonderful to know we met your expectations. Thank you for your kind words! Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
GoogleThe team at Wards of Broadstairs were fantastic and supportive throughout the whole process of selling our property. Ashleigh came around and discussed price, marketing options and really impressed us with her knowledge of the market and other properties that ours would be up against and this is what made us decide to go with Wards. Do not regret the choice, they were great and kept us up to date with everything all the way through to completion.
Good Afternoon Siobhan, Thank you for taking the time to leave such a detailed review, it's greatly appreciated. Here at the Broadstairs branch, we are greatly motivated by results and our teamwork towards offering our customers the best possible service. Many thanks, Wards of Broadstairs Estate Agents
5/5
TrustpilotWe would highly recommend Hythe Wards Estate…
We would highly recommend Wards Estate Agents in Hythe for selling your home. A huge thank you to Mark, Darren, Ollie, Amelia and Amanda.
We are incredibly grateful for your wonderful feedback. It means so much to us to hear that our team's efforts in communication and support made your relocation less stressful. We always aim to provide clear and consistent updates, and we're delighted that our approach to handling viewings and securing reliable buyers met your expectations. Your recommendation is truly valued at Wards! Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
5/5
TrustpilotNicholas Foster
Nicholas Foster was really helpful - I would highly recommend Wards. I am very happy with the service I received and great communication.
We're so happy to hear you had such a positive experience and appreciated the great communication from Nicholas. We truly value your recommendation of Wards. Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
5/5
TrustpilotVick was very knowledgable
Vick was very knowledgable, confident and professional in her delivery Very impressed
We are glad you enjoyed your experience with Wards Loose and appreciate this wonderful feedback. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
TrustpilotA Good team of skilled people.
The team at Wards in whitstable are fantastic. I would highly recommend. From my experience, you really don't need to be chasing them or doing the job for them. Behind the scenes they are going above and beyond on a daily basis. If you want to be able to instruct an estate agent and be confident you can leave them to it, use these guys.
We are so pleased to hear that our team at Wards Whitstable provided such a fantastic and confident experience for you. Knowing that we went above and beyond behind the scenes is truly rewarding. Thank you for your wonderful recommendation! Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
TrustpilotAnother satisfied customer
It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.
We're so pleased to hear about your positive experience with our team at Wards Broadstairs, especially with the sale of your flat. It's wonderful to know that our colleagues provided excellent support and made the process smooth for you. We truly appreciate your kind words. Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5014
5/5
TrustpilotGreat company
We just purchased our new house through wards, they’re easy to get hold of and keep you in the loop. Kim batchelor was a diamond! I was having a nightmare with my solicitor who was dreadful! She got things moving and really put in a good few days hard work to get us there! Really happy with our purchase so thank you!
We are so happy to hear about your positive experience with our team at Wards, especially during such an important time. It's wonderful to know we could make the process smoother for you. Thank you for your kind words James! Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
GoogleSally Bryant was my sales progressor and she was brilliant - contact was consistent and proactive.
Thank you for sharing your positive experience with Sally at Wards of Broadstairs. We appreciated your feedback Jane. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5015
5/5
TrustpilotWards and Be Chapman and Sam Turner
Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.
We are so pleased to hear that our team at Wards King Hill made your selling and moving experience a smooth one. It's wonderful to know that our efforts to arrange a rental agreement prior to your purchase helped alleviate stress. We truly appreciate your recommendation. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
GoogleWorked with Lucy Munday to get our new house in Bstairs - we’re just starting the legal proceedings but the offer acceptance process itself was flawless! Looking forward to getting the buy over the line in due course :)
Hi Rachel, Thank you for your feedback. We’re delighted that Lucy and our estate agent team in Broadstairs could provide expert property guidance and supportive assistance during your offer process. It’s wonderful to hear that their local property knowledge and professional approach helped make the buying process smooth and efficient. Thanks,
5/5
TrustpilotWe instructed Wards to try to sell our…
We instructed Wards to try to sell our house and we got Anne to come to put it on the market, she was very friendly and ran through everything that we needed to know and with help from izzie and the ladies in the office they got my house sold within a month, we couldn’t be happier and wards have helped us find our dream property too,
We truly appreciate you sharing your wonderful experience with us Colin. We are so pleased to hear that our team provided excellent service, helping you sell your home swiftly and find your dream property. Your kind words mean a great deal to us. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
5/5
TrustpilotGreat service
Tom was absolutely excellent! Cannot recommend highly enough.
We are happy to hear that our team member provided such outstanding assistance. Thank you for your positive feedback.
5/5
TrustpilotThank you Shannon and team at eynsford…
Thank you Shannon and team at eynsford for recently selling our property in Farningham. You have provided an excellent service keeping us updated weekly or more if needed with a very friendly and helpful attitude. Special thanks to Judy Day who was outstanding in her service regarding the liaisons between all parties. She is a credit to Wards.
5/5
TrustpilotGreat experience
Maria kept us updated every step of the way. Always available to answer our questions.
We're so happy to hear our team at Wards kept you updated and were always available to answer your questions. We appreciate your kind words! Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
5/5
TrustpilotVery good ,so far so good
Very good ,so far so good. Wards have listened to my requirement and are on board with promoting my home and helping me to try and find my next one hopefully. They have been flexible with time scales and listened to situation. Wards have sold my last two houses so l'm hoping 3rd time lucky.
We are glad you enjoyed your experience working with us again. Thank you for your wonderful feedback and for trusting us with the sale of your property for a third time. We appreciate your loyalty and are pleased that our team has been attentive and flexible to your needs.
1/5
TrustpilotPassed referencing a month ago and no tenancy agreement
Passed referencing a month ago, but they and the landlady keep me in limbo. They outright refuse to provide a tenancy agreement before move-in, missed the legal statutory deadline to return my holding deposit under the Tenant Fees Act 2019, and told me on the phone that they 'do things differently'. They refuse to return the holding deposit and keep sending emails about moving in.
Thank you for your comments are we are sorry that things have not gone as smoothly for you as we would hope or expect. Our records indicate that the holding deposit has been returned to you however if you have any questions or concerns, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you. Kind regards Wards
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Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Broadstairs.
