Wards Broadstairs reviews

★★★★★ 5/5

Trustpilot

Smooth as butter

A big thank you to Wards Barnehurst team for making our experience such a smooth one.Ann,Rachel,Geoff, Debbie and Cameron were always ready to answer our questions and the time to respond was such a quick one. They really are professional and take care of you throughout the whole journey, don’t hesitate to pick up your phone to call them. Even the key handover process was so good.Will definitely recommend them to my friends & family.

Rohit · 29 June 2024

★★★★★ 5/5

Trustpilot

We have just purchased a flat in…

We have just purchased a flat in Broadstairs through Wards. I must confess to having instructed a lousy solicitor but Sally, the Sales Progressor, made it happen. It probably wouldn't've without her - patient, understanding and always pleasant to work with. A real service.

Jonathan · 14 September 2026

★★★★★ 5/5

Google

Looking for an Estate Agent in Broadstairs? then look no further than Wards. Ashleigh is like a shining star in a world of mediocrity. She worked so hard to find us an apartment in the area we wanted and they rarely come to the market. She is professional, friendly and reassuring making the search and offer process seamless. The team were all so helpful, Louis and Ethan were both happy to step in if Ashleigh was unavailable so thank you to everyone involved. First class service so far, just got to get to completion now🤞.

Lynda · 28 February 2024

★★★★★ 1/5

Trustpilot

Avoid Wards Of Ramsgate

Were do I startIt all started off well, with a very good valuation of our property, however after only a few weeks on sale, we were told to reduce the price by £25,000, reason was it looks expensive compared to similar properties in the area. We held out till after Christmas, until deciding to reduce the price, which actually generated a bit more interest.Things were going quite well, viewings booked in, however no firm offers on the tableThings unfortunately took a turn for the worse, after the branch decided to breach the Data Protection Regulations 2018, by passing personal data to a third party, without our written or verbal consent. Something that shocked us, a big company freely giving out this data! We are now very concerned and anxious, in case they have passed the details to others illegally We proceeded to report this to various members of the Ramsgate Branch staff, which was not acted upon, leaving me with no option but to send a formal complaint into Wards. This complaint was actioned the same day, receiving a call from a shocked member of the complaints department, we explained our dissatisfaction, directed at the branch for not following this up and having a cavalier attitudeIn fact it took a further email to the Ramsgate branch, issuing them notice to remove our property from sale, for them to actually call. The manager seemed dis interested just following procedure, clearly prompted by his head officeOnce we were released from our contract, to our surprise, we received an email, stating terms and conditions of their contract in relation to potential buyers they have shown round, demanding we pay them if they purchase our property elsewhere within 6 months!It seems contractual terms and conditions only apply one way with Wards! I was willing to let the matter drop, however I fully intend taking this further, Wards have not only broken their own contractual agreement with us but also broken the lawI would avoid at all costs, unless you don't mind who they are potentially sharing your data with

Christopher · 11 February 2024

★★★★★ 5/5

Google

Can't recommend this estate agents highly enough. Fast and efficient from the very start. The valuation, photos and getting our property on the market was so much better than our previous experience with another Broadstairs estate agent. They secured an offer for us on the very first weekend of viewings with an "open house". Special mentions have to go to Lucy and Keryn for their exceptional work.

Mark · 16 March 2026

★★★★★ 5/5

Trustpilot

First time seller

We recently sold my mum's property through Wards New Romney and I can't thank Debbie Ludgate enough.Never sold a house before I had no Idea where to start and what to do.Debbie took the time to explain in great detail what was needed and I felt like no problem was too big or too small.She certainly put my mind at ease.I highly recommend Wards Estate Agent It has been an easy and smooth process .Thank you Steve and his team

MRS · 2 February 2024

★★★★★ 5/5

Google

It has been an absolute pleasure dealing with Ethan Rigden both for my late mother's property valuation and also he arranged viewings for our own house move. Ethan has a very responsible attitude and a brilliant work ethic. We found his approach to his work very enthusiastic and he has a lovely pleasing personality. We wish him every success for 2024 and feel that he is a great asset to Wards. Thank you Ethan for your friendship during a very sad and difficult time for us both. Sue & Alan Turner

Susan · 29 January 2024

★★★★★ 5/5

Trustpilot

Renting a property from wards was the…

Renting a property from wards was the best decision I’ve made in a long time. I found the process total stress free, Kayleigh was so helpful. On the day I moved in I had one issue which Kayleigh and David went above and beyond to deal with, not only where David and Kayleigh very helpful they were also very friendly. I would recommend renting a property from wards all day long

STEVE · 12 July 2024

★★★★★ 5/5

Trustpilot

I recently had an experience with wards…

I recently had an experience with wards team . From start to finish, the team was professional, attentive, and genuinely committed to making the process as smooth as possible.A special shoutout to Nicole Smith, whose exceptional service truly stood out. Nicole was incredibly knowledgeable, always available to answer my questions, and went above and beyond to ensure every detail was handled efficiently. Her friendly behaviour and dedication is commendable.Thank you, Wards

Vineeth · 11 July 2024

★★★★★ 5/5

Trustpilot

Great service from Emily Segens !!

A quick shout out for Emily Segens at wards who in dealing with my landlord management issues was extremely professional and kept me up to date and informed throughout the whole process. Many thanks again Tony

Tony · 8 October 2026

★★★★★ 5/5

Trustpilot

Having to sell family home after mum passed away

After my mum passed away unexpectedly and way too soon, I found myself having to single handedly deal with her estate. Having moved in to the family home in 1988 it had certainly been lived in, not run down to disrepair but at the same time no real updates on the property had taken place over this long period of time. It was always going to be stressful and a challenge but with that in mind it was the perfect property for a family home and for someone to put their own stamp on it and personally this was my hope.Adam from Wards took the lead and on evalution and first viewing of the property he understood fully without me having to really explain anything. He was fair with pricing, clear with explaining each reason positive and negative and made me feel like he just got it.From then on it was easy for me, on visiting the office Amy was always so welcoming, helpful and considerate. She made me feel like I wasnt alone in it, in a professional and caring manner, we laughed together as well. Meant alot.Throughout the process I recieved emails and phone calls updating me with informaton I needed to know nothing I could of just done without and the whole team in the office dealt with the sale in one aspect or another Tom, Tanya and Maria thank you.When an offer came in Alfie was exceptional at relaying the potential buyers concerns and interest to me, kept it clear what I needed to do my end and was honest about their queries.I can't thank the team enough.Sam Head

Sam · 14 December 2023

★★★★★ 5/5

Google

Huuuuge thank you to Ethan and Ashleigh - Thank you Ethan for answering my calls any time of day to answer any and every random question regarding property buying one could think of, and to Ashleigh for helping me with the search and being in touch really quickly after I spoke to her about the sort of property we were after. Both Ashleigh and Ethan are so knowledgeable and a credit to the team. As a lettings agent myself I know the key to a good branch is the people in it, and with both Ashleigh and Ethan on deck, you know you’re in safe hands, wether that be to buy/sell/let/enquire about a property. So grateful for your help!!!!!

Ambre · 12 December 2023

★★★★★ 5/5

Trustpilot

THANK YOU FOR YOUR HELP…

Our son has just bought a property through Wards estate agents and we would like to thank everyone we had dealings with for their help. Always a minefield buying property but this was made much easier by the staff at Wards who explained the procedures at every stage.Our special thanks goes to Maria Meddings, Senior Sales Progressor whom we had most dealings with, Maria was exceptionally professional, friendly and very efficient, nothing was too much trouble and Maria made sure things moved along when they seemed sluggish. Thank you Maria you made the whole experience far less fraught than we anticipated. You are a Star ⭐️ May we wish all the staff at Wards of Kent a Merry Christmas and a healthy and prosperous 2024. 🎄🎄The Holmes family

Liz · 8 December 2023

★★★★★ 5/5

Trustpilot

Great experience

Not sure if we will go ahead with Wards yet, however, very professional and patient with us, Explaining in details the process, not only that, the agent wrote up the report and sent the next day.

CustomHunting · 2 October 2026

★★★★★ 5/5

Trustpilot

Effortless House Completion: A Seamless Journey with Wards Ashford

The house completion process with Wards in Ashford, Kent was exceptional. From start to finish, Julia, Sally, Rommie guided me with professionalism and efficiency. Communication was clear and timely, ensuring that all parties were on the same page throughout. Their attention to detail and proactive approach made the entire process seamless and stress-free. I couldn't be happier with the outcome and highly recommend Wards for anyone looking for a smooth house completion experience.

Sunil · 24 April 2024

★★★★★ 5/5

Trustpilot

Excellent Debbie Ludgate

As a Sales Progressor Debbie Ludgate was amazing. I’ve moved a few times and never been involved with one.Debbie Ludgate went above and beyond to ensure our sales went through as smoothly as it could. She usually works 3 days a week but on occasions worked two full weeks to ensure that our move could progress expeditiously.She’s very professional, calm, approachable but also has a good sense of humour. I will miss our laughs.

Joanne · 9 March 2024

★★★★★ 5/5

Trustpilot

Great service

We found our experience with Ward very smooth. From the start to finish. They got us many viewings for our property and even when the initial sale fell through they found someone else very quickly. Kim was a joy to talk too and very professional and got the job done. Nicole very happy and positive and again a pleasure to deal with. Thank you both.

David · 15 August 2024

★★★★★ 5/5

Trustpilot

This review is for Tina Styance

This review is for Tina Styance. What an asset she is to Ward & Partners. She looked after us through our first and second purchase and sale (an absolute nightmare chain) and I never evet felt anything was ever too much. She kept me updated through the whole 9 months and she fought for us to get where we are now. She was by far the best sales progressor out of our whole chain and I was so pleased that she was ours. I would use wards again but purely because of Tina. The sales side was okay but she really was what kept everything together (including me) throughout the whole process, Thank you Tina. Enjoy your flowers you were amazing and I am so grateful Rebecca x

Rebecca · 7 October 2023

★★★★★ 5/5

Trustpilot

The team at Wards Headcorn are very…

The team at Wards Headcorn are very professional and friendly. This isn’t my first time I have used them because of this, I have every confidence in them and would throughly recommend them.

Gerald · 5 October 2026

★★★★★ 5/5

Google

Mia is actually the reason why I decided to go with Wards. she's a genuine person, bubbly and straight talking&I found her refreshing and easy to communicate with. I wouldn't hesitate dealing with Mia in future if we move again. Thank you for all your help Mia!

Meryem · 16 April 2025

★★★★★ 5/5

Trustpilot

Excellent Services

I have been dealing with Wards for about 6 months. Ashleigh at Broadstairs is outstanding. Ashleigh found us a house, after listening carefully to what we wanted. No wasted, endless and sometimes aimless, emails. Sally, dealt with one of our sales and we found her to be efficient and honest. I have also spent time speaking with Ethan at the branch. I have found all of the named, to be professional, helpful, friendly and they take time to build a good customer rapport. Am in the process of selling a second property with Wards and would highly recommend them.

Steph · 7 September 2023

★★★★★ 5/5

Trustpilot

Nadia Wilkinson

Nadia the sales executive was has been absolutely excellent in our dealings with her regarding intended purchase, 86 Barley Drive, Grasmere Gardens. We have found her polite, highly professional, an excellent communication style, friendly and overall made us feel welcome and at ease in guiding us through the process of purchasing our new home. It is our opinion that Nadia is a credit to her employer and we hope the above will in some way serve to facilitate her future progression with such.

Anne · 27 August 2023

★★★★★ 5/5

Google

Huuuuge thank you to Ethan and Ashleigh - Thank you Ethan for answering my calls any time of day to answer any and every random question regarding property buying one could think of, and to Ashleigh for helping me with the search and being in touch really quickly after I spoke to her about the sort of property we were after. Both Ashleigh and Ethan are so knowledgeable and a credit to the team. As a lettings agent myself I know the key to a good branch is the people in it, and with both Ashleigh and Ethan on deck, you know you’re in safe hands, wether that be to buy/sell/let/enquire about a property. So grateful for your help!!!!!

River · 27 August 2023

★★★★★ 5/5

Google

I am reminiscing of our move nearly a year ago and how well that move went if it hadn't been for the staff at wards Broadstairs especially Ashley. Ashley and team were just a phone call away making sure each faze went as smoothly as it possible could so this is a huge belated thank you. I understand Ashley is now branch manager and Wards could not do better than having her. I would recommend Wards to anyone wanting to move. A highly motivated team.

Carol · 27 August 2023