Wards Broadstairs reviews

★★★★★ 2/5

Google

Very pushy to get you to sign up to their mortgage broker and solicitors. Phone calls every day then after you hear very little. Communication is very poor and as long as they get their commission then that’s all they care about. Young staff that tick estate agent criteria but lack estate agent knowledge and professionilsm..

Fishy · 16 February 2026

★★★★★ 5/5

Google

My husband & I were so close to purchasing a house through Wards but it wasn't to be unfortunately. We found all members of staff both friendly yet very professional & in particular Mia & Ethan. Thank you.

Denise · 16 April 2025

★★★★★ 5/5

Trustpilot

What a rollercoaster

What a rollercoaster! After a bad experience with a previous manager, Kris Whiteoak came into the office and was a breath of fresh air, he understood and cared for our situation. The calm approach and doing what he said he was going to do really meant a lot to us. We are now under offer and cannot thank Kris enough, we was on the verge of giving up!

Thank · 24 November 2023

★★★★★ 5/5

Trustpilot

Excellent, quick and helpful service

I recently had a problem with my heating not working properly, so I reported the issue on Sunday, had a phonecall from Wards on the Monday morning and a plumber attended our house on the Tuesday and our heating was back working within an hour! Really impressed with how Wards handled the situation, customer service Tom was brilliant, and Jack our plumber from JPM was very polite and friendly, and gave us the best advice to keep our house warm and what to do dealing with any condensation while heating up the house. Really pleased with how our issue was handled. Thank you everyone involved!

Francesca · 24 November 2022

★★★★★ 5/5

Trustpilot

Amy is a a very good personality and…

Amy is a a very good personality and specialist! She tried to do her best to help. Generally, I a have a nice attitude about this Agency. Amy always gave a call back, booked viewings for us, were in time. Sms system is also great as you have many viewings and never forgets what time , address and agent's name.Hope, people who are going to sell properties will choose good ones :)

Laz · 3 August 2023

★★★★★ 5/5

Trustpilot

Thankyou Jodie Watson

I spoke to a lovely lady today named Jodie Watson. I have been having such a nightmare trying to find a suitable place to live with my 7 month old baby. Jodie went above and beyond to help me as much as she could which I appreciate so much as I have been brushed off by many other agencies because of my circumstances. If I could give more than 5 stars I would! Thanks again Jodie! She is a credit to your company ❤️

Ashleigh · 22 November 2022

★★★★★ 5/5

Trustpilot

Alison Jenkins

Myself and my partner had an amazing experience with Wards, and in particular Alison Jenkins. We were looking for our first house to buy, and Alison listened to exactly what we were looking for, our budget, area of preference and situation with no chain. She then found more than 10 properties for us within a few days to which we viewed a number of themShe has been super supportive and very accessible and contactable. She also kindly set up a free financial advice service

Seft · 21 November 2022

★★★★★ 5/5

Google

Cannot thank Sally Bryant enough for all of her help with the sale and progressing to completion. Fantastic communication and going above and beyond chasing for answers and progress. We really would have gone insane without her!

Tasha · 16 April 2025

★★★★★ 5/5

Trustpilot

Nick and his team are great!

Nick and his team were great from start to finish, from viewing our new home one Saturday afternoon, to the following weekend, having our own house on the market, with multiple offers and the offer on our new home accepted. There were a few hiccups towards the end of the process, but the team were on hand to help and get everything sorted and we moved without any major problems or delays. We would fully recommend the team at Wards, Ashford and if needed we will use them again in the future.

Rachel · 16 November 2022

★★★★★ 5/5

Trustpilot

Willing to listen

The gentleman was very pleasant and gave us all the information we required, he listened to our needs and explained our options well.

Customer · 2 October 2026

★★★★★ 5/5

Trustpilot

I recently sold my property in Caxton…

I recently sold my property in Caxton Close, Hartley, Longfield, Kent.Right from the outset - Terri Truckle the Branch Manager @ WARDS in New Ash Green and her team were professional and relentless and determined in getting the property marketed and sold. The service they rendered was second to none with regular marketing adverts and e mail updates, sales e mail updates and viewing and appointment updates. Nothing was left to chance - and their customer service acumen was outstanding. They kept me informed all the way with the progress of the house sale. I would highly recommend Terri and her team to any person(s) wishing to sell their property. My praise includes Cameron Hadfield (senior sales advisor) & Michele Corney (sales progressor) who supported Terri in her efforts to get my property sold in good time. What an awesome sales team @ WARDS in New Ash Green!!

Quentin · 8 November 2022

★★★★★ 5/5

Trustpilot

Had a very difficult sale due to time…

Had a very difficult sale due to time constraints, but Graham was able to sort it out and get the property sold. He went over and above what I would expect from an estate agent, took a personal interest and helped in every way. I can honestly say that I wouldn’t have been able to complete the sale without him.

Steve · 23 April 2024

★★★★★ 5/5

Trustpilot

Helpful and professional

Helpful and professional. Maria and her team helped us out a lot. We were visiting from out of town and keen to see as many places as we could while were in the area. She listened to what we were looking for and did her best to show us places that met our needs. She also shared her local knowledge of the area which was a very nice touch. She was great at facilitating the viewings all the way through the contracts being signed and was diligent in answering all our questions and concerns. Finally when I collected the keys on move in day, she presented me with a welcome gift with some goodies inside. She also followed up a few times to see how we were settling in and if there were any teething problems she could help solve. Really great service! :)

Happy · 27 October 2022

★★★★★ 5/5

Trustpilot

We have recently just sold our current…

We have recently just sold our current property and purchased a new home through ward and partners through there scheme with Matthews Homes . We have been working with the Sales Advisor Tracey Gammon throughout our journey. The service and expertise in by Tracey has been exceptional and Tracey can not come highly recommended enough . This has truly been a five star service !!

Justin · 2 January 2024

★★★★★ 5/5

Trustpilot

Faultless experience once again

I have dealt with Laura and her amazing team for a number of years now and can’t fault their professionalism and knowledge.Tessa has recently dealt with finding a new tenant for a rental property for me.I only had a gap of a week between tenants which was down to Tessa’s conscientious approach to finding the right tenant and ensuring that checks/inventory etc were carried out smoothly and efficiently. She was at the end of the phone from start to finish with invaluable advice.I will continue to use Wards in the future and would have no hesitation in recommending them to other landlords.

Gaynor · 21 October 2022

★★★★★ 5/5

Trustpilot

Excellent service from Wards Estate…

Excellent service from Wards Estate Agents! (Gillingham branch) from the beginning to the end, I would like to thank Bradley Fray,Kim Batchelor and Jenny Stubbs for their amazing service and help! Kim always made sure she kept us informed on the progress of the property purchase.I Highly recommend Wards of Kent!! Thanks to the whole team!Nana&Henry

Nana · 29 June 2024

★★★★★ 5/5

Google

A big Thankyou to Sally Bryant for the support and professionalism you showed me during my sale. You went the extra mile to get things done and I really appreciated all that you did for me.

Jo · 16 April 2025

★★★★★ 5/5

Google

I came into the wards Broadstairs office to discuss my search as I am a first time buyer. I spoke with Keryn, She was so helpful, easy to talk to as most estate agents have been really sales driven and did not have my best interest at heart. I did not want to register however, when I am ready to look for my first home I will only be going to Keryn. Thank you

Jess · 11 May 2026

★★★★★ 5/5

Trustpilot

The whole team at wards is brilliant…

The whole team at wards is brilliant from initial contact to after sales. They have been helpful, informative and very professional throughout. In addition they have often gone that extra mile, for instance, by hand delivering my contract to my solicitors. This is my 6th property purchase and I can say without hesitation they are the best. Well done all around, especially Natalie Wood and Debbie Ludgate. Thank you all.

Frank · 4 July 2023

★★★★★ 5/5

Trustpilot

Rachael Ruocco-Buchanan

Absolutely brilliant, gave us loads of time and help. Rachael Ruocco-Buchanan was perfect such a lovely person and helped us all the way would definitely use them again.

Dane · 16 April 2026

★★★★★ 4/5

Trustpilot

Stress-free process

If I could give this company or my negotiator more stars then I would. I recently used Wards to help me with the property that I was so very fond about and Josie Sampson was very helpful, thorough and professional with my application process. It was a stressful process but also VERY worth it. Thank you Josie for helping me find the right place.

Florise · 21 November 2023

★★★★★ 5/5

Google

Mia was great! Very helpful, knowledgeable, patient and informed. She understood what we are looking for in a property. She was very easy to talk to and even gave us a lift! x

Sasha · 16 April 2025

★★★★★ 5/5

Trustpilot

Hardworking and approachable

Alex, Leanne and Ollie at Wards Tenterden were a great source of support during our lengthy and stressful purchase. Managing communication between us and our seller, they did a great job of managing expectations and keeping all parties in the loop. Additionally, they also helped keep pressure on other parties involved, agents/solicitor/etc., in the process to help keep those lines of communication open. When we finally collected our keys, it was a bit like a celebration!

Tom · 2 November 2022

★★★★★ 5/5

Trustpilot

A Faultless Display

I was looked after so well by Wards of Rochester that I had to write a review. I big special mention to Debbie and Judy. Without their help we would not have secured the purchase of our lovely family home. With that in mind I decided to continue to use them for the sale of my own property. Professional, enthusiastic and thorough, throughout the whole process. Wouldn’t hesitate to recommend. Thank you so much. Danny.

Danny · 7 December 2022