Wards Broadstairs reviews

★★★★★ 5/5

Trustpilot

Someone get Marc S a pay rise!

Someone get Marc S a pay rise!! Absolutely fantastic communication throughout the tenancy as well as keeping me in the loop with everything. I can’t thank Marc enough for his patience, kindness and honesty. This is my smoothest checkout process to date and I am truly grateful for all of the help that I have received. Thank you so much, all the best!

Molly · 17 August 2023

★★★★★ 5/5

Trustpilot

Rebecca Morgan is by far the best…

Rebecca Morgan is by far the best estate agent I have ever had the pleasure of dealing with and I have dealt with quite a few over the years. Highly professional, very knowledgeable, attentive to my needs and my requirements. Always available just simply the best!

Alison · 8 August 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Wards

Jason Pyle (Branch Partner, Rochester) was very helpful and professional in finding us the right property, he kept us up to date and was always happy to arrange viewing times to suit us. Once our offer was accepted Judy Day (Sales Progressor) took over and she was always available to contact and always made sure to phone both solicitors then me back when required. She was very polite and friendly and nothing was too much trouble. Without Judy I am sure the whole process would have taken much longer. I cannot thank Jason and Judy enough for all the help they gave us, they went above and beyond.

Daniel · 12 October 2021

★★★★★ 5/5

Trustpilot

Wards of Hythe were excellent

Wards of Hythe were excellent to deal with regarding the sale of my mother's flat, which took a long time, due to unforseen circumstances, including Covid. The staff were pleasant, cheerful and friendly to speak to and always listened carefully. They gave very good service, under difficult market conditions.

Sarah · 13 June 2024

★★★★★ 5/5

Trustpilot

Excellent Service

I have been very impressed with all my dealings with Wards of Kent (in particular Julia Horton, Senior Sales Manager & Grace Scott, Sales Co-Ordinator). From the beginning of the sales process, Julia kept me informed of all the viewings and provided excellent insight into the market conditions. She always took or returned my calls and answered all my questions honestly and thoroughly, given me the reassurance that I needed.Later, when my property was 'sale agreed' Grace did her utmost to ensure the process moved along smoothly and was proactive in ensuring that all parties adhered to the agreed timelines.I would have no hesitation in recommending Wards of Kent as your Estate Agents.

JMcA · 9 September 2021

★★★★★ 5/5

Trustpilot

Jessie was so helpful after looking for…

Jessie was so helpful after looking for a property in the chatham area she found my dream home she is always so helpful and friendly when I ring the office. Its nice to deal with a lovely friendly person at the end of the phone

Jane · 16 August 2024

★★★★★ 5/5

Trustpilot

Really impressed

I had the property on the market with a well known online agent, accepted offer but the sale fell through went back on the market and accepted another offer which also fell through due to chain issues and decided to have a break on the house search. A few month past and I viewed another property listed with Wards and met Imarna I explained my situation with my current property as wanted to find our onward purchase before marketing the property again not to have to go through the process again for there to be issues. Part of the reasons for the sale falling through I believe was no sales progression from the online agents so I said I was open to letting another agent market the property, Imarna said that they had recently sold a property for over the asking price and they was looking for a property like mine and thought they could achieve a price higher than the asking price, I thought they is no harm in letting them have a go at marketing it if they can achieve more for the property to cover the additional fees. Laura come to my house and I agreed to give Wards the listing and one viewing to take place at the weekend. After the viewing we received an offer above asking price which we accepted and I cannot fault the service and how responsive and easy it has been with Wards in comparison with the online agent. I knew the house would sell no matter what agent it was with so went cheap and got cheap service, I just wish I had gone with Wards straight away and maybe wouldn’t of wasted thousands on fees. Every communication I have had with Laura and Imarna has been a pleasure and really felt looked after and cared for.

Jamez · 7 September 2021

★★★★★ 5/5

Trustpilot

Daniel explained everything really well…

Daniel explained everything really well and gave us lots of information and answered our questions

ChazOuz · 26 September 2026

★★★★★ 5/5

Google

We decided to relocate to Broadstairs and viewed a house we loved through Wards at Broadstairs and Natalie showed us round (there were 7 viewings on the property that day). The viewings were all carried out with gaps between them and Covid safe. A cash buyer offered on the property but that then fell through and Natalie called us as she knew we were serious buyers and really wanted the house. There were some blips at the bottom of our small chain of 4 people and 3 houses and Natalie went over and above to assist, chasing every party that she could for us to enable the chain to progress. She was professional and helpful, always getting back to us the same day with answers and feedback. I would not hesitate to recommend Wards at Broadstairs, the communication and support in a stressful house move was always there and I always felt confident when Natalie said "leave it to me and I'll get back to you". We are now in our house and love it - thank you Natalie, Steve, Sally and Sam.PositiveResponsiveness, Quality, Professionalism

Susan · 27 August 2021

★★★★★ 5/5

Google

From the initial Zoom meeting to an accepted offer Steven & Natalie have been nothing less than honest, thoughtful & professional. The property sold after having been on the market for only 2 weeks. Their attention to detail, instinctive knowledge of the market, plus a willingness to give best advice whilst remaining objective has been incredibly re-assuring. Overall an excellent service & good value experience. Update November 2020:- There has been a 13 week delay from September to November due to issues at the bottom of the chain. in addition to Steven & Natalie Sally Bryant - the Wards Sales Progressor - has been a third pillar on which we have been able to lean throughout this process. Her genuine support, drive and obvious in-depth knowledge combined with her constant interaction with other Sales Progressors in the chain; always giving us regular updates (& never flinching when the news was not so good) - has been most appreciated. These three members of the Wards Team in Broadstairs have constantly proven themselves to be second to none. I cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value

Marc · 27 August 2021

★★★★★ 5/5

Google

I wanted to Thank Natalie firstly for her help with our sale. Natalie was always professional and attentive to us. She was a valuable link with our buyers above her job remit. Secondly Sally who I never met but was an absolute rock during this extremely stressful experience. She above agents and Solicitors was amazing. She was the only one to keep me up to date with all events. She got angry on my behalf and pursued people to get action She always guided me in the right direction and helped make this time better to deal with. This lady was my rock. Thank you Diana Grant

Diana · 27 August 2021

★★★★★ 5/5

Google

We have just completed on the purchase of a flat in Broadstairs, and I cannot thank Sally Bryant enough for all her help throughout the process in ensuring that this purchase happened. She is lovely to deal with and worked really hard to make sure that everything was in place despite some challenges along the way. Her persistence is fantastic. I would also like to thank Natalie for showing us the property on multiple occasions and for helpfully enabling the agreement to be made. I would highly recommend Wards Estate Agents - Broadstairs to anyone looking to sell/purchase a property. Thank you all!PositiveResponsiveness, Quality, Professionalism

Sarah · 27 August 2021

★★★★★ 5/5

Trustpilot

ALL ESTATE AGENTS ARE NOT THE SAME!!!

I originally had my property on the market with Purplebricks who I’ve had good experience with but this time I just didn’t entice the offers I was expecting. I then had the misfortune of trying Mann in ashford who were completely rubbish! Step in Charlotte who kept tabs on my property explaining the service Ward could offer. Her persistence paid off and I was persuaded to give Ward a try but only after meeting with head of sales Tom. Tom is an estate agent professional at the top of his game and will surely rise to CEO. Everything Tom said happened to plan like clockwork. He got the price right the strategy right the marketing right. The team at Wards Ashford are the very best in Kent and Julia should be very proud of her team! They even paid my Purplebricks fee out of the commission. I cannot stress just how brilliant this experience has been. I sincerely wish Ward Ashford all the best!

Max · 25 August 2021

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service, We deal with Libby and she certainly takes the stress out of renting, Certainly recommend either as a renter or a landlord

TRAVIS · 28 July 2026

★★★★★ 5/5

Trustpilot

As a first time buyer

As a first time buyer, I firstly enquired at wards in Barnhurst, although we did not purchase through wards, Becky was absolutely amazing by giving us simple explanations and step by step advise about how purchasing a property works, what comes with it, from the first little steps all the way to last. I believe it’s very important to understand the whole process of purchasing and Becky could not of explained the whole process in an easier way in which made every term very simple and understandable, I would 100% highly recommend them.

Becky · 16 August 2021

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service Natalie has been so professional throughout this process. She has guided me through the selling procedure in a really helpful way answering all my questions and queries as they have come up. She has made the daunting process of selling my home so easy with her kind and friendly manner and I look forward to completing the sale with Wards.

Mrs · 17 July 2023

★★★★★ 5/5

Trustpilot

Attention to detail

A huge thank you to Amy Pearce, Senior Sales Advisor, who was an absolute pleasure to deal with and brought energy and light to every conversation we had. Although, I ultimately found my property via another agency, I would recommend Amy for her professionalism and attention to detail, and wouldn’t hesitate to work with her again.

Becca · 6 January 2024

★★★★★ 5/5

Trustpilot

Superb staff

It has been a struggle before we were able to finally move in our rented house but Tamila Botoradu helped us as she saw that we really wanted the house. She has been very accomodating and honest, making sure that everything is in place and legal. She discussed all that I need to know and gives advise when needed the most. Thank you Tami!

Nursejhelly · 16 June 2023

★★★★★ 1/5

Trustpilot

As a woman on my own

As a woman on my own, who hadn't sold her home before, I put my trust in James Shepard, of Ward's Estate Agents. One would expect the manager to be moral. Word of advice when signing a new client who has never sold a property before, you need to make sure they are full aware of the terms of your agreement. I WAS NOT AWARE!I honestly feel duped, I had been sold a product that I was not aware would cost me thousands of pounds more. I was hoodwinked and gullible. I do not recommend this estate agent, Wards.Response to Wards reply:Thank you for your response, there was no need for me to raise a complaint initially as I believed the commission taken would be 'sale price dependent' not a fixed fee: Your quote: "We understand that you agreed to a fixed fee with James which was stated in the agreement then re-confirmed in our sales letter, specifically in relation to the sale price achieved." I did not agree to a fixed fee - I am dyslexic, and struggle to read the small print. I did raise a complaint to James and he brushed it aside saying "I was happy" - I was not happy! I had been Hoodwinked, deceived, I expressed this to James; James was aware I was not happy. "honesty and transparency" were not expressed here! I am not happy. Wards have charged fees in excess of what I was expecting. Mr Shepard, did not explain Wards fixed fee to me properly.

Becky · 20 July 2021

★★★★★ 5/5

Trustpilot

Fantastic

Jennifer & Katie were fantastic from start to finish. Wards were the agent for our seller and we wished our own agent was as proactive and approachable. We moved from Sussex to Kent so we couldn't use Wards for our sale. We were updated and kept appraised from Wards more often than our own solicitors and agent. They made sure our seller was reassured of our continued commitment throughout and we would highly recommend them to anyone thinking of putting their property on the market. Jennifer & Katie are perfect ambassadors for your company/industry. Rob & Tracey Williams

Robert · 10 July 2021

★★★★★ 5/5

Google

Excellent service from Wards and the team with good regular communication. They achieved the sale within a short peroid where another local agent failed to accomplish in over six months.. I would thoroughly recommend them for there professional approach.

Mark · 2 April 2026

★★★★★ 5/5

Trustpilot

Judy from the Sales Progress team was…

Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.

Orgil · 18 September 2026

★★★★★ 5/5

Trustpilot

I am so grateful to Wards for…

I am so grateful to Wards for completing the sale of my ex rental property, I really can’t thank them enough. Having already been through the eviction process and then having a private buyer pull out as they were unable to secure a mortgage, I was seriously considering the auction option as the property needed a lot of renovation work, so glad I didn’t.

Gary · 24 May 2026

★★★★★ 5/5

Trustpilot

The wards role to get me a flat for…

The wards role to get me a flat for rent is very much appreciable and very important. Especially the follow ups and customer service given by Hamid and team .I strongly recommend wards to each and everyone who are looking for a property to rent. Their response and follow ups are quick and proper. This makes us the clients so relax .And there is no hidden charges or extra money they are charging .Its a helpful thing for people like me who recently moved to this country.Thank you. :)

Mohit · 2 June 2021