Trusted Agent profile · Broadstairs
★★★★★
2,152 reviews across 2 platforms
81 High Street, Broadstairs, CT10 1NQ
Wards's office in Broadstairs, at 81 High Street, is rated 4.7 out of 5 across 2,152 reviews on two platforms, including 145 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Broadstairs.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
TrustpilotAbi was fantastic help from start to…
Abi was fantastic help from start to finish, our move was on a time restraint and she made everything possible with her professionalism and personal approach.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotOur sales progressor Maria Meddings…
Our sales progressor Maria Meddings kept us informed every step of the way and did an amazing job in getting the chain moving during the coronavirus lockdown towards exchange and completion.
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
TrustpilotNikki was fantastic when we moved into…
Nikki was fantastic when we moved into our new rental property and the boiler wasn't working. She went out of her way to help us get it sorted, and checked in with us regularly to make sure we were ok. Thanks so much Nikki, highly recommend Wards!
5/5
TrustpilotAbi and the team were extremely…
Abi and the team were extremely helpful, knowledgeable and efficient. Our property was let within a week, great communication. We would definitely recommend them.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThank you to Ashley Taylor
We are completing a house purchase today, I would like to thank Ashley Taylor for the excellent service he has provided us. Ashley has been professional, prompt and helpful.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotTony Degorgio of Wards
Tony Degorgio of Wards - excellent - provided us with excellent advice, listened carefully to our views on points and then skilfully marketed our property such that the second viewers on day one of the marketing start took the property at the rent agreed with Tony.Excellent service and very good lining up of preferred prospective tenants in advance of the marketing start.Once tenants were selected we received good support through to the occupation date and immediately after.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
4/5
TrustpilotWards Lettings
Lee from Wards Lettings helped letting process of my property .. Lee was quick in response to all my correspondence and professional in handling the paper work..
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotHad a great experience with Wards
Had a great experience with Wards, Paige kept me updated at all times during the process even when it had escalated to the sales progresser. Nothing was ever toMuch and she helped massively in helping me find my dream home. Thanks for making my home search an enjoyable experience- jo
5/5
TrustpilotI recently sold my house through Wards…
I recently sold my house through Wards during covid-19; a very challenging time. The agents (Amanda and Lee) did not disappoint, and worked with me under very difficult circumstances to ensure they marketed my property effectively with my non professional photos/videos. The property sold very quickly and they supported me every step of the selling process making sure the process was as smooth as possible for me. I am extremely grateful to have chosen them as my agents.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat teamwork
Great teamwork. When the baton was passed from Clare McDonnell to Kim Sale to see through to the end of my mums house sale, it was seamless.Wards should be proud to have these 2 ladys managing house sales in their name.Clare explained what Wards offered to their cutomers and delivered. The house was sold in first week.Kim then built on what Clare had started and managed this process with expertise and a personal touch, through to completion.Well done.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent support!
Wards were the agent acting for my new property and they have been excellent. Sally Bryant was fantastic at keeping me informed and the recommended solicitor was also excellent. I would have no hesitation in recommending and if I ever move again, I will choose Wards.
5/5
TrustpilotGreat experience with George
Great experience with George. Who has been professional and efficient with the entire process, would recommend this team over other competitors. I plan to continue to use their services for the foreseeable, would highly recommend George to anyone in the area looking for their homes to be looked after well.
5/5
TrustpilotI contacted Kaan to rent my property he…ants
I contacted Kaan to rent my property he found new tenant within 1day , every procedure was highly professional, they successfully moved in within 2 weeks, This is the first time I have used Wards and will definitely recommend Kaan to my friends ;Regards Terence Chellew
4/5
TrustpilotThank You
From the moment the offer was accepted to completion all staff Deb, Dawn, Jason, Matt and Judy were exceptional. Deb was my first point of contact during offer being negotiates to Judy ensuring all parties were well informed and updated with the process and progress of the deal.Thank you all!
5/5
TrustpilotThank you to Wards Lettings
Maria at Wards of Ramsgate was friendly and helpful. She responded promptly to our enquiries and helped us to rent the ideal property.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards are the best estate agents I have…
Wards are the best estate agents I have ever used.
5/5
TrustpilotAfter two months (using another agent)…
After two months (using another agent) I was starting to think there was something very wrong with my flat. Luke and his team found a tenant within two days. Enough said.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotSebastian at Ward Lettings in Rochester…
Sebastian at Ward Lettings in Rochester has been absolutely fantastic. It’s rare in my experience to find an estate agent that genuinely cares about finding you a property, he’s been a fantastic help! Didn’t get to meet him in person but would love to buy him a few beers to say thanks! Danny
5/5
TrustpilotViewing by Florence
My partner and I were shown a property by Florence. She was warm, friendly and professional and she showed genuine interest in our party. She was knowledgeable about the property and had a great insight about the area for which she gave us valuable tips. She was accommodating and really pleasant and she didn’t make us feel rushed at any point. She delivered possibly the best viewing experience we have had to date.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotVery impressed with the service.
We recently had the pleasure of buying a property with Wards of Broadstairs. We found the service to be very professional and were treated in a very fair and courteous manner. Despite some tricky issues arising during the buying process we were very impressed with the help we received from both Natalie Wood and Sally Bryant who went over and above in order to resolve the issues quickly. Overall I would recommend wards to anyone.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotJoanne from the property management…
Joanne from the property management team has been amazing and so efficient 🙂
1/5
TrustpilotWhere do I even begin
Where do I even begin? They start off all welcoming and friendly and then drop you as soon as you’re in the property. The in branch team are lovely but the property management team are useless.The communication is non existant on their behalf and we won’t even get into the fact they picked a rent day for us without discussion.. now we have to ring and pay every month because they didn’t listen to our requests to pay after pay day. Little hiccups aside, we move in to what seems like a lovely building with friendly neighbours, and then a criminal moves in upstairs. Their security checks that we pay an arm and a leg for are clearly not very thorough. To hear domestic violence and smell drugs is bad enough for anybody, but when you have had the same ordeal yourself and you move here to escape it, all it does it being bad bad memories and affect my health. I don’t feel safe in my own home, it’s been over a year of panic attacks and no sleep and unable to work due to this. After a year they assured me it was over and nothing more would be happening and convinced me to have to pay to have another contract with themIn my fragile state. Despite the fact he has broken the contract agreement and has let the flat out to friends of his who are equally disruptive and abusive, they have done nothing about it. Equally so, I can argue that wards have broken their contract to me for a safe and quiet living environment, so I will now be persuing the matter further. A man who gauges his pregnant girlfriends eyes and keeps her prisoner is not the safe home one would want, especially when there are children in this building. It seems it doesn’t matter if you break your contract as long as you still pay rent, so they’re pointless to begin with. All of my contact they have ignored on this matter and they have also ignored the fact that we have had plumbing issues and property issues for 6 months now. Despite contacting them and the plumber separately. They are the worst and most expensive estate agents I’ve had to deal with, but they’re very happy when they’re getting your money. So BE WARNED, they’ll happily contact you when they need money or a routine check, but ignore your issues regarding the property or any other disruptive behaviour. I will never rent through wards again.
Dear Miss VincentWe are sorry to learn of the issues you have been experiencing because of disruptive behaviour in the building and fully sympathise with the frustration this must be causing you. Whilst we hope you can appreciate that the conduct of other residents is outside of our control, all of our tenants deserve to live peacefully in their homes and we will do everything possible to assist you. We understand that our Customer and Property Care department have been in contact with you and are helping to resolve these matters. They are also working with your landlord to ensure that maintenance issues are dealt with. We trust that they will be able to alleviate your concerns however if you would like to discuss your experience any further, our Customer Relations team can be contacted by email at customer.relations@arunestates.co.uk or telephone on 01702 541199.We do hope that the situation improves and thank you for your feedback.Kind regards Wards
5/5
TrustpilotKenny George and Brendon Church were excellent
Just sold my house through strood branch. Met Brendon at the property to value was excellent. Kenny was brilliant at keeping me updated with what was going on. Highly recommend
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Lee Churchyard for his help in finding me a new tenant.The service from wards was outstanding.Many ThanksSimon Fowler
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Broadstairs.
