Wards Broadstairs reviews

★★★★★ 5/5

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Walderslade & Kim Batchelor sale progression

We did not actually use Wards as our estate agents, however someone else in our chain was using them. Our chain was very long and had a number of difficulties throughout and without Kim from Wards it probably would have all fallen through. She ended up being the main point of call for everyone in the chain keeping everyone updated and emailing solicitors chasing for various outstanding documents. As a result of this if we ever sell a house again we would definitely use Wards over an online agent and would ask for Kim as in our opinion she goes above and beyond.

Sam · 29 June 2020

★★★★★ 5/5

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Wards Gillingham

We bought our house originally from Wards, so when it came to sell we went with them as we had a good experience a buyers.We were selling our house over the Christmas Period (2019) and Wards were very proactive and on the ball in marketing our house and getting viewings at what is normal a quiet time. Come the second week of January we received an offer for the asking price.Unfortunately Covid-19 and lock down hit in March and our sale could have fallen through, however Kim Batchelor our sales progressor was great in helping us get our sale over the line with what was a rather erratic buyer at a very insecure time.

Neville · 28 June 2020

★★★★★ 5/5

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Thank you

It was a pleasure to work with Anna selling my father’s house. Very helpful and worked hard to find a buyer. Now all settled into his new more manageable home. Thank you Anna.

J · 28 February 2020

★★★★★ 5/5

Trustpilot

Thank you !

Sally Bryant ( birchington branch ) went above and beyond what i am sure is required of her on a normal day to day basis , what with people being furloughed etc and working from home , She never failed to keep me in the loop advising me as to the next stage of the prosess that was happening ! We worked together very well and i am sure she is a great asset to your company . I would like to thank you for helping me through a very difficult time , this will now close a sad chapter in my life ! THANK YOU !

Customer · 17 June 2020

★★★★★ 5/5

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Tony D in Lettings

Tony D in Lettings. Such a likeable person, he is always on hand to help out with my properties and gives brilliant and honest advise on new rental properties I buy. Nothing is ever too much. The best decision I ever made was to bring my my portfolio over to Wards.For the first time in many years I have now got trust back with a letting agent and can relax that I know things are being done.Tony and Laura are a true credit to not only Wards but the Lettings industry. Looking forward to working together for many years to come.

Lee · 16 June 2020

★★★★★ 5/5

Trustpilot

We got 3 estate agents to value our property

We got 3 estate agents to value our house. They all came up with the same value. We went with Wards because of their reach and marketing. We were kept informed of viewings and the results including feedback. We had an offer within a couple of weeks. And have been kept informed of progress throughout. This has been particularly impressive considering we were in Covid lockdown throughout.. Kim regularly in particular chased the buyers solicitor who was clearly finding difficulty working Efficiently in lockdown. Very impressed with the whole wards team. Will certainly highly recommend to others..

Michael · 10 June 2020

★★★★★ 5/5

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5 star rating

Maria & Nadia were both extremely professional when welcoming us to our new property...they promptly answered any questions we had when settling in. Would definitely recommend their services

Shelden · 8 June 2021

★★★★★ 5/5

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Excellent customer service and professionalism taking the needs of the customer first and foremost.

I would like to highly recommend Wards Estate Agents in Hythe. We had quite a lengthy and complex buy and sell as the chain both down several times; but with each hurdle Wards stepped up their game to keep things moving and arrange additional viewings. We finally exchanged contracts last week and I would like praise the professionalism, support and knowledge of the team at Hythe. In particular I would like to thank and recognise Darren Cakebread for his excellent customer service, for always keeping us informed on what was happening and guiding us through each step; he added that extra personal touch to get to know us and our needs. I would highly recommend Wards at Hythe as an Estate Agent to use to my friends and family if they are moving in the future.

Bernita · 15 March 2024

★★★★★ 5/5

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Grace Scott at Ward lettings.

Grace Scott at Ward lettings has been excellent throughout the process of us beginning mine and my partners first tenancy together. She has been very supportive and easy to talk to and very polite. She made the process a lot less stressful. She met all of our needs and talked us through each stage in detail. She kept up good communication and we was pleased with the service in these precedented times of pandemic and lockdown. Overall a good experience and would recommend wards for any new couple who are looking rent their first flat or be it second. We are so looking forward to moving in to our place and we have wards to thank for it.

Luke · 30 May 2020

★★★★★ 5/5

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Clare and Kim helped to sell our house…

Clare and Kim helped to sell our house which was an extremely difficult task in the midst of the civil 19 pandemic. Kim (our sale advisor) was especially helpful, keeping us up to date with constant phone calls and emails tracking the sale. No small task when everyone was working from home! She answered all questions promptly and endeavoured to fix any problems that arose including finding a rental property for myself to move into. Can’t recommend Wards enough. Thank you

Dan · 28 May 2020

★★★★★ 5/5

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Amanda Robinson was very approachable…

Amanda Robinson was very approachable and in constant touch over this difficult period during lock down. She kept us informed and checked to see that we always had the information we needed.

Gerard · 18 May 2020

★★★★★ 5/5

Trustpilot

Lower Gillingham & Kim Batchelor sale progression

We are returning customers, having made our first purchase through Wards 7 years ago. The selling process was smooth. We sold our house straight away and had an over the asking price offer from the first viewing. All team - Gary Snedden, Kim Sale, Michael Watts, Natalie Jerram, Jenny Stubbs assisted us very well through the process and kept a good line of communication open. I would recommend to others.

Sonata · 14 May 2022

★★★★★ 5/5

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Brilliant service from Wards all round.

Brilliant service from Wards all round.Dealt with Alex Lewis on the rental side for our flat and Darren and Kimberley for the sale of our house and couldn’t recommend them enough.

Lisa · 5 September 2020

★★★★★ 5/5

Trustpilot

Everything they do is first-class.

Everything they do is first-class. I've just had Graham the manager telling me he's put my offer forward. This company gets itself into top gear straight away. Their whole approach from Emily in the office, Adam & Graham not to be forgotten out in the wilds with us would be purchasers. Magnificent team.

Elaine · 22 November 2023

★★★★★ 5/5

Trustpilot

Great help from Wards

Judy was so helpful in progressing the sale of our home, which was a tricky and protracted process. Judy was relentless in chasing down outstanding items and keeping both sides informed of progress. It would have been much tougher without the support of the whole team at Wards

Andrew · 11 January 2023

★★★★★ 4/5

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Really pleased with how wards dealt…

Really pleased with how wards dealt with selling our family home, in particular Honi, James and Jane.

Susan · 7 December 2022

★★★★★ 4/5

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Wards Estate Agency went the extra miles

Wards Estate Agency were good to work with. Went the extra miles to assist with our move into our new property earlier than scheduled. Overall, helpful polite and satisfactory

Oliver · 19 February 2021

★★★★★ 1/5

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Wards Estate agents are garbage

I'm only rating them 1 because you don't have the option of rating them zero or minus. In August 2022 I was given a section 28 notice to quit the flat that I rented through them since early 2021, so not even 2 years. This was just before I went on holiday, so as you can imagine, it ruined my holiday as this was on my mind the whole time. 7 days before my eviction date, 2 of Wards agents let themselves into the flat while I was actually here, so I chased both morons out. Some weeks later, they informed me that the landlord had changed his mind. Also, I reported a seriously broken front door nearly two months ago which still remains broken to this day. My toilet also won't flush, also reported weeks ago, but still in disrepair. My rent has always been paid, and this is the worst service I've ever experienced from any company ever. I believe its because they're a mix of incompetent and racist. I'm having to get legal advice and wasting time out of my busy day to do this. If you're a renter, these cretins will treat you like an animal, I wouldn't recommend these morons to my worst enemy.

Gursel · 7 March 2024

★★★★★ 5/5

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Grace was such a pleasure to work with

Grace was such a pleasure to work with, she made the process so easy! She made getting our first home even better. We couldn't have been luckier than with Grace.

Harriet · 13 November 2020

★★★★★ 5/5

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Fantastic service despite a long and complicated sale

Mine was a very complicated sale due to legal issues which came to light once the sale started. The staff at Wards in Rochester were amazing, helping me through the process despite all the difficulties and dealing with Covid restrictions too. I wouldn’t hesitate to use them again and can’t thank all the staff enough.

Julie · 9 March 2022

★★★★★ 5/5

Trustpilot

Outstanding Service

I have just experienced what is probably my smoothest transition from one set of tenants to another; at each stage of the process, my Lettings advisor, Matthew Giblin, has been unfailingly helpful and courteous and consistently prompt in responding to my questions. He has provided an excellent service and I extend my thanks to him.

Sally · 26 September 2023

★★★★★ 5/5

Trustpilot

The Hythe team

The Hythe team, notably Mark and Mark, were excellent. The whole process of selling and buying is stressful to say the least, yet we were pleasantly surprised by the service we received. From the valuation, quality of the professional photos, arrangements for viewings and promotion of our house we were selling as the desirable residence it is, where we had a good number of viewings from the outset, we could not have been happier. The team know the local market extremely well and have their finger on the pulse all the time. We wouldn’t hesitate in recommending them and thank them for all their help.

Jancy · 28 February 2020

★★★★★ 1/5

Trustpilot

Very unprofessional service by wards and there lanlord

I viewed a three bedroom property that was for rent. On viewing this property they told me they would be replacing the front door that was wooden, very lose and had a gap down the side so wind would get in very easily and anyone could break into my house. Also a cracked window in one of the bedrooms . I was advised by wards the landlord would do this work.6 months into living there I contacted wards about these works, they told me the landlord is not willing to fix them as it's very expensive.Also in the garden there was stones from the beach, my kids could not play out there because the stones were sharp. The landlord said she did not want the stones removed so my children could not use the garden in the summer.The landlord come round a few times to inspect the property always told me should liked the grey in the front room with the silver glitter wall. Wards would also do separate house inspection and take photos.My first inspection came and I received an email from wards and my landlord telling me to remove the stones in the back garden, I told them I have been complaining about the stones since I've lived here, I am not able to remove them as I was 6 months pregnant. Wards told me to clear them and keep them in a storage in garden.I was shocked about this!I made a complaint to wards regarding the stones and that I picked up what I could while being heavy pregnant. Not long after the landlord turns up at the property and cleans some more of the stones, she did not seem happy and told me ' you don't like the stones?' I explained my kids can't play out there and I also mentioned again about the broken window in my sons room and the front door, she told she could not afford to do it.I spoke to wards and told them I will be looking to move.6 months after, I had to leave my property for mine and my kids welfare so I was put into temp accomodation.I spoke to wards and the landlord and explained what had happened, they did not end my tenancy early, they just wanted more money out of me. Checkout report, the lanlord keeped all of my deposit £2k because she was not happy with the decorating and was charging me a few hundred to paint each room in the house, I had not touched upstairs but every little chip in the walls, door frames she was charging me for. She wanted money to clean all carpets throughout the house but the carpets were a red colour and warn out before I moved in. She wanted to charge me for doing that house up because I moved out and she wouldn't have an income anymore Wards never keep to there word. They all just want money out of you but are not willing to help in hard times. Even though the house was not in great condition as a single working mum this was the most affordable for me and I was promised these works would get completed.The house Is still empty now...a year on......

Paige · 18 February 2020

★★★★★ 5/5

Trustpilot

Abi was fantastic help from start to…

Abi was fantastic help from start to finish, our move was on a time restraint and she made everything possible with her professionalism and personal approach.

Matt · 14 August 2021