Wards Broadstairs reviews

★★★★★ 1/5

Trustpilot

A very stressful and disappointing experience

We have used Wards at least 3 times before and would have recommended them. Sadly we cannot on this occasion. We were advised that our buyers were cash but this was not the case. The first we knew that there was an equity transfer was when we received a call from their lender for a survey. We also were advised by our buyers that when the due diligence was carried out initially Wards were aware of this equity transfer. This information was not communicated to us. This added another set of Solicitors who were very difficult to satisfy. Both ourselves and our buyers undertook obtaining documents from councils, insurance companies and chasing information on the chain below in order to bring success. In our opinion you pay a substantial amount to Estate Agents compared to your Solicitor who has all the work and hassle.

Patricia · 9 November 2020

★★★★★ 5/5

Trustpilot

Great team at Broadstairs - Thank you!

Honestly, nothing but praise for our estate agents! The whole team are always there to help no matter how busy they are, especially considering the restrictions in place due to Covid-19. Natalie and Steve have both gone above and beyond to assist us, and our buyers, to make our move happen. Last year we tried an online estate agent which sadly didn’t meet our expectations, so this year we swapped over to Wards Broadstairs which was definitely the right choice. Natalie in particular is an absolute credit to the company! She really does work hard to deliver on her promises, assists in any way she can, and really has driven this move from the start. We are very pleased indeed with the service we have received. In addition, their suggested partners such as solicitors and mortgage advisors have also been great and delivered to a very high standard! We’d like to thank everyone at Wards Broadstairs very much for all of your help!

Dom · 8 November 2020

★★★★★ 5/5

Trustpilot

Excelent team

Many Thanks to Laura, Tony, Alex, the team are really professional with their work, they are very friendly, good communicating, absolutely a pleasure to work with. I’d highly recommend them.

Yong · 15 April 2021

★★★★★ 5/5

Trustpilot

Recommend Wards in Ramsgate

A really positive experience with Wards in Ramsgate, in particular Maria Byrne. Great communication - friendly, informative and responsive. Made finding a place in Ramsgate quick and easy. Highly recommended.

Karl · 13 April 2021

★★★★★ 5/5

Trustpilot

Tony was brilliant!

Tony was brilliant!! The process was quick and easy and we were kept updated the whole way through getting our tenancy sorted out! Thank you for being so helpful Tony!!

Alex · 9 April 2021

★★★★★ 5/5

Google

We found wards Broadstairs very helpful selling our house and helping us to find our new home special thanks to Natalie even came and helped with paperwork x

Shirley · 27 August 2021

★★★★★ 5/5

Trustpilot

Stress free

Well what can I say? Called Walderslade branch regarding putting my property on the market beginning of July along came Kenny George a very friendly helpful representative of Wards. I was very concerned that due to Covid19 I had a lot of charity bags of clothing and bedding ready to go to shops and thought house looked abit cluttered. He reasured me that everything would be fine. After talking through all the contract paperwork I was happy to proceed with sale. Happy to say just 3 days after the property went on the market it was sold and I am now at the beginning of October exchanged and completed. Kim Batchelor the go between of myself, buyer, solicitor and Wards was very organised and made sure all the paperwork, searches and dates were passed onto each of us for a smooth sale and completion.All I can say is a very big thank you to everyone involved making it a stress free experience. I will recommend Wards to anyone I know selling their property.

Dawn · 3 October 2020

★★★★★ 5/5

Trustpilot

Maria Byrne, Wards

At Wards of Ramsgate, Maria Byrne in particular was very efficient in finding me a new tenant within a short space of time. In fact, the day after the last tenant left, there was an open house viewing in my flat. She has given me confidence in how she and Wards run things and I will definitely be continuing with the company. Even after a few setbacks which were not of her making, I felt she made it a priority to not just get a tenant, but the right one and her approach is always informative, courteous and helpful.

OLIVER · 2 October 2020

★★★★★ 1/5

Trustpilot

Worst selling and buying experience…

The worst selling and buying experience ever at Wards Rochester/Strood! Avoid this ‘estate agency’ at all costs. Unprofessional, terrible communication, lack of pace, amateur. Don’t be fooled by their reach, there are plenty of other more professional and conscientious agents out there. And never, ever, take any of their partner referrals like Solicitors, they’re equally terrible and will make the process even more stressful. We’d never use them or their contacts again and strongly advise you not to either. Simply awful.

MHA · 6 April 2024

★★★★★ 1/5

Trustpilot

STUDENTS AND RENTERS beware!

Incredibly incompitent management. It took a month to recieve deposit back (as per law it is 10 days), because the person in higher management was a "trainee." Everytime I tried to call them about returning the keys and the flat the agents were too busy to speak with me. I had to go to the office to figure out what exactly they wanted from me to complete the hand off process. Will continue to not recommend to students and professionals in the area for their poor customer service.

Katie · 24 September 2020

★★★★★ 5/5

Trustpilot

Great service during unprecedented times

Selling a property during the Covid-19 pandemic was never going to be textbook. But once back up and running Wards actively marketed my property and an offer was received and accepted on the 2nd viewing. An amazing service and I was kept informed and advised throughout. A particular mention to Ben Johnson for going that extra mile during the initial marketing stage and Maria Meddings who co-ordinated the process until exchange of contracts. Her efficiency and tanacity ensured all boxes were ticked and everyone kept informed of the proceedings. I would recommend Wards for their efficiency and market presence within Kent.

Gary · 21 September 2020

★★★★★ 1/5

Trustpilot

Terrible. No show.

I had an appointment with wards to view a property. The agent no showed and when I called them to ask what happened, they suggested I called to cancel the appointment. I wasted 1hr30 mins driving there and back. Suffice to say a simple and insincere apology wouldn’t be enough. I requested a call back from the manager, no call yet received after 48 hours. I’ve found trying to arrange viewings very one-sided and reactive on their part. They simply do not call back to confirm, I would have to chase.Edit- Wards suggest the vendor needed to confirm the viewing. The property is empty and Wards hold the keys. Their reply shows a lack of investigation and professionalism. I wrote to the MD who has not afforded me a reply.

Lucas · 17 September 2020

★★★★★ 5/5

Trustpilot

Excellent service from Wards lettings department

This was the second time I have let my property through Wards. I was pleased to find the same excellent letting agent, Matthew Pattenden, was in charge again. Once again the process was efficiently organised and very satisfactory. The house was marketed for just a few days and had plenty of applicants. The agent had a well organised system in place for identifying key information to help find the most suitable tenant and he spent time in discussion with me until we agreed on who it should be. He took my criteria into account, provided sound advice and made it straightforward. He kept in touch throughout the whole letting process. The paperwork was also straightforward and could be read and signed online. I was able to choose to manage the property myself - exactly the level of service that I wanted, and Wards offered a range of insurances. In the background his assistant, Victoria, was equally efficient in answering my questions promptly and knowledgeably via email. I would definitely recommend Wards letting service.

Lucy · 15 September 2020

★★★★★ 5/5

Trustpilot

Laura Fowler…

Laura Fowler has been in touch via email and kept me up to date with the dealings with my property. I could not have had better service during these difficult times. Thank you

Ms · 12 May 2020

★★★★★ 5/5

Google

After meeting with 3 estate agents we chose Wards of Broadstairs and so so pleased we did. Professional photo's showed the property at its best to potential buyers and more importantly with great marketing and knowledgeable staff we had factual feedback from the viewings which led to several offers and sold quickly even after a chain collapsed below the very next viewer offered and we completed on the new property also through Wards. We even used the conveyancing recommended which helped both the sale and purchase progress quicker as any communication could be answered quickly.

Jill · 27 August 2020

★★★★★ 5/5

Google

Wards Estate Agents in Broadstairs have just managed to sell our property during what have been the most turbulent times estate agents must have seen for a long time. Throughout the process I have been so grateful for the attentiveness, support and reassurance that Chris and Natalie in sales gave. They always made themselves available to speak to and went above and beyond what you would expect from a sales team. Sally, the sales progressor, always kept me informed throughout the process after a buyer had been found and without her the process could easily have taken another week or so. I would wholeheartedly recommend the team at Broadstairs.

Andrew · 27 August 2020

★★★★★ 5/5

Google

I was recommended to use Wards to sell my property, and initially very impressed, professional, gave a super overview of the process and understood my area. On receiving the costs, after being told that all services are included, this wasn't the case, however they dealt with this quickly, i continued the process with Wards and consequently sold my property soon after! After sales, i was contacted by Sally Bryant, who gave me a brief of what the next steps would be, informing me throughout and all i can say is she restored my faith in Wards and the estate agent industry, super attentive to my questions and concerns during the Covid-19 situation, however she was like a dog with a bone, always updating of any news, changes etc. Would i recommend Wards, absolutely 'YES' that's down to Sally Bryant, thank you.PositiveResponsiveness, Professionalism

Craig · 27 August 2020

★★★★★ 5/5

Google

Natalie at Wards has been a great help. She stays in contact and has got back to me quickly with information that i have requested about properties. She is knowledgeable and gives advice. Steven, the Branch manager is a breath of fresh air in the industry, no BS, no hard sell, just the facts and good advice. Sally Bryant, the sales progressor was a massive help. She took the challenge of pushing the solicitor and vendor to completing in 8 weeks and she succeeded. Despite covid 19. All the staff at the branch are very helpful and don't make you feel like a nobody, like some other agents in the area. Thank you, to you all.PositiveResponsiveness, Quality, Professionalism

Mike · 27 August 2020

★★★★★ 5/5

Trustpilot

From the first time I bought my house…

From the first time I bought my house and to now selling it years down the line I new I would go back to Wards paddock wood to Julie and Nick Topping. The experience and customer service and knowledge both nick and Julie have is brilliant. Nick had always been on hand by phone email or in branch to answer and help with all aspects of my mortgage..., nothing has been to much trouble for him to answer or do . Julie topping has been the go to person for me for the sale of my house and has been truly wonderful about all my questions and some times worries but has always answered and guided me through... I have felt supported and safe in their expert hands .... I have no hesitation in recommending this amazing couple when buying or selling your house .

Sharon · 22 August 2020

★★★★★ 4/5

Trustpilot

My husband and i have become Landlords…

My husband and i have become Landlords for the first time. Abi and Hamid have guided us through all the paperwork and guidelines necessary to have our property ready for a tenant. Its quite a stressful experience but they have explained everything and have been available whenever we have had an enquiry or worry. Overall, we have been more than happy so far and are pleased to have had these ladies to guide us through.

Mr · 28 September 2021

★★★★★ 5/5

Trustpilot

Wards helped us where others failed

We turned to Wards after previously using another local agent that we weren’t happy with - it was like night and day. Kai really took on board our goals, made us feel positive about our property where we had lost hope in selling it, and gave us honest, trustworthy advice throughout. It really made a difference having someone on side who knew the market and truly wanted the best for us. Selling during a global pandemic was challenging and brought a lot of uncertainty, so having the support of an estate agent we could trust made a world of difference. The team at Wards is excellent and I wouldn’t hesitate to recommend them.

LCK · 12 August 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service Had a lot of trouble with other estate agents either not replying or taking a while to reply and not giving all relevant information. We came across Wards and from the get go, they were excellent. Matthew in particular was a star, he helped us find our new home that was suitable for us and the children, he was always on hand to answer any questions and was always a phone call away for any issues, which there were none.Could not recommend Wards enough!

Yasmin · 4 August 2020

★★★★★ 5/5

Trustpilot

Fast, Efficient, Easy

We were in a tight spot with a new job looming. Lee made sure we found a place and we're moved in, in time for it starting. Brilliant service and incredibly efficient.

Rosewan · 29 July 2020

★★★★★ 5/5

Trustpilot

Valuation of property

I would like to say a thank you to Shane for his understanding of my situation and his knowledge. I found him very informative and delivered this in a sensitive manner. Thank you.

Annette · 25 March 2020