Trusted Agent profile · Bristol
★★★★★
1,556 reviews across 2 platforms
11A Badminton Road, Bristol, BS16 6BD, BS16 6BD
Part of Ocean, see every office.
Ocean's office in Bristol, at 11A Badminton Road, is rated 4.8 out of 5 across 1,556 reviews on two platforms, including 282 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Ocean Downend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
5/5
TrustpilotHad a great experience with Oceans…
Had a great experience with Oceans Estate Agents especially they are local of Bradley Stoke, Bristol. They have always been very thorough, approachable and professional and always provided very helpful guidance and advice especially I was a first time buyer and almost knew nothing about the whole process. Highly recommended.
5/5
TrustpilotAppreciation to Phaedra King and Ocean
Got an amazing service from Phaedra King working at Ocean. She was able to help me secure a booking to view a property in a short time frame and gave me all necessary advise and support to move into the property all in just over 2 weeks. Very thankful for her assistance along with her team.
5/5
TrustpilotEverything made simple
The Ocean team did a fantastic job of keeping me in the loop and supported during a buyout process. Dimitri and Tracey in particular were a great help and are a credit to their team. I've had such a good experience with Ocean that I'd use them again in future, and recommend them to others.
5/5
TrustpilotVery professional service
Very professional service. Quick and efficient. Thank you Phaedra.
5/5
TrustpilotThank you thank you thank you
Thank you thank you thank you. Such a prefect easy moving experience, right from the start valuation, photos, marketing, sales agreement, management of the sale, conveyancing, exchange, and completion. The whole thing was brilliant. Great team
5/5
TrustpilotLily at Ocean has made the whole…
Lily at Ocean has made the whole process as smooth and as stress free as I think the process of letting can be. With regular communication and updates, we have felt in control and up to date. Made the whole process pain free!
5/5
TrustpilotGreat team work .. thankyou
All the team were excellent . Evie coordinated everything so efficiently. One thing I noticed was that everyone had a working knowledge of all the Lettings so if the person I wanted to speak to was busy the others were in a position to give helpful advice.
1/5
TrustpilotZero verbal communication from officers…
Zero verbal communication from officers handling transaction. Very Poor customer service!
Thank you for your feedback. We are disappointed to hear that you were not satisfied due to the lack of verbal communication during your purchase. Upon reviewing our records, we noted numerous email correspondences between you and our team throughout the transaction, along with your regularly updated personal case portal available for 24/7 review. However, we understand that you may not have always been able to speak with the conveyancer over the phone. Due to the high volume of calls we receive daily, we cannot always guarantee immediate access to the person handling your matter unless a specific time is arranged. Nevertheless, our team is always available to take calls and assist where possible.We did however exchange contracts within 10 weeks from receiving the contract pack, well within the average time to exchange contracts in the UK 2024. This time frame included some delays caused by issues with a third-party management company, which were beyond our control.We would be happy to discuss any specifics regarding your experience further. Please let us know if you would like to arrange a time for a call.Regards, Ocean
5/5
TrustpilotWould recommend!
This is the third time we have obtained a mortgage through the Ocean Finance team. We have always found them to be responsive, knowledgeable & helpful - they sorted our mortgage quickly and chased up the lender on our behalf. Would recommend and will continue to utilise the service.
5/5
GoogleI have found the agents working for Ocean Downend extremely diligent, caring and amenable. Every step of the letting process was explained clearly and concisely and any issue that arose was dealt with professionally and promptly. Above all else everyone I have dealt with at Ocean Downed have been honest, approachable and transparent. I couldn't have asked for better service. I would thoroughly recommend them to friends and family.
5/5
TrustpilotThank You Ocean Estate Agents!
We recently used Ocean Estate Agents to sell our property in Montpelier, Bristol. The whole experience from start to finish was totally smooth and stress free. The team were freindly, supportive and offered wise advice and guidance. If anyone is looking for an estate agent to sell, or buy, a property in Bristol, I would recommend Ocean without any hesitation.
5/5
TrustpilotHighly recommend
From start to finish they constantly kept us updated throughout our moving experience. We would highly recommend.
5/5
TrustpilotBrilliant customer service
Brilliant customer service. They made my mortgage application process as stress free as possible and would regularly check for the best rates in the market during my conveyancing process. I would definitely use them again.
5/5
TrustpilotMe and my friends were shown round a…
Me and my friends were shown round a student property by Abu, and he was so helpful in answering any questions we had regarding bills and replacing utilities. He was extremely friendly and professional and when we wanted to offer on the property, he got all the details sorted in 24h. Thank you!
5/5
TrustpilotI recently re-mortgaged my property and…
I recently re-mortgaged my property and have very little understanding of what is involved. But the team at Ocean kept me informed, helped me understand the process and answered my many questions. They were simply amazing. They did everything they could to help me get the best rate in a very challenging market. Thank you!
5/5
TrustpilotIt's been a pleasure working with Ocean
It's been a pleasure working with Ocean Lettings (Willowbrook office, Bradley Stoke), both for a property purchase and, more recently, helping us to choose the right tenants. Ocean always call back when they say they will - this is so very important and results in an excellent working relationship.
5/5
TrustpilotI really could not ask for any more…
I really could not ask for any more assistance from the team in transactions for my elderly mother. They kept us informed every step of the way and I never felt I had to chase for answers. They were always one step ahead.I’m particularly grateful for the speed they operated at when my mother’s original sale fell through.Can’t recommend highly enough.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. From the valuation with Steve all the way through the journey, which was very stressful made easier by having Mel with us every step of the way. Highly recommend.
5/5
TrustpilotI have had an excellent experience with…
I have had an excellent experience with the Ocean team, from my initial enquiry through to completion of the process and tenants moving in. Both Will Jenkins and Lily Butler have been informative, helpful and very professional, I would 100% recommend them.
5/5
GoogleGerald Asante was extremely helpful, polite and friendly and answered our questions in a prompt manner. He was highly professional and efficient despite working against numerous challenges due to the COVID pandemic.PositiveProfessionalism
5/5
GoogleI’ve sold 2 properties through Ocean now and always been impressed by the service. Lawrence gave me a realistic valuation and generated significant interest helping me get my desired asking price, selling the property at full asking price within a couple of days. The entire service was honest, friendly and professional from start to finish, with Lisa doing a fantastic job of managing the move through to completion, chasing and ensuring everything was handled promptly. I also used Ocean solicitors with Georgia making the legal side of things seamless. Would highly recommend using Ocean Downend to anyone.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotWorst experience ever
Worst experience ever. After doing all the stuff done for moving they said due to reference landlord refuse to give you the house. At the end they deduct our £300 holding deposit. Very disappointing.
5/5
Trustpilot5 star experience
The conveyancing team working on our sale/purchase couldn’t have done more - quick to respond, quick to chase, always pushing the chain on our behalf. They showed patience and kindness even during very stressful moments. We wouldn’t have gotten our dream home without them!
5/5
TrustpilotAn incredibly hard working team.
An incredibly hard working team of professional's. I've been impressed right the way through the process.Not one of the easiest situations that I've ever had to navigate my way through and don't think I could have done it without Move Manager Mel. An absolute champ!
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Tell us what you need and we'll put you in touch. Ocean Downend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol.
