Trusted Agent profile
★★★★★
1,502 reviews across 2 platforms
11A Badminton Road, Bristol, BS16 6BD, Bristol BS16 6BD
Ocean's Bristol office at 11A Badminton Road is rated 4.8 out of 5 across 1,502 reviews on two platforms, including 250 Google reviews rated 4.8. The 1,252 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst Class Service
James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had a large number of good quality applicants. It was difficult to choose. The advice and support has been excellent. They continue to manage aspects of the letting and I'm very happy with our arrangement.
5/5
TrustpilotGreat service
We've used Ocean to find our tenants for several years now and they've always done an excellent job. Alun and the team are very professional and personable to work with. They always find good-quality tenants, take care of all the paperwork and are extremely helpful when it comes to organising safety certificates, etc. They offer great customer service and I won't hesitate to use them again in future.
5/5
TrustpilotThe whole conveyancing team at Ocean…
The whole conveyancing team at Ocean were very efficient and I would definitely recommend them. A big thank you to both Gemma and Alex who were very professional throughout the whole process and answered all my questions promptly and were great at keeping me up to date at each stage of the sale. Gemma went above and beyond with her attention to detail and was always very helpful whenever I had a query. Positive experience and an easier process keeping everything within the same company.
5/5
TrustpilotSteve is an absolute legend
Steve is an absolute legend! He has seen me through a few house sales and purchases and quite simply he cares! Which is everything! An estate agent can’t guarantee all will go smoothly but what’s most important is having somebody like Steve when things do veer off track to quickly steer you back to safety with guidance and care. Cannot rate Ocean enough and a massive thanks to Steve and the team
5/5
TrustpilotVery positive experience with the team…
Very positive experience with the team at Ocean, Bradley Stoke. They managed our house sale, and new purchase and we were kept in the loop every step of the way. Special mention to Emily, Stefano and Joe as their efficiency made the whole process very smooth for us, which was greatly appreciated.
5/5
GoogleWe had an excellent experience with Ocean Estate agents, especially with Lisa Lewis. She was very communicative and kept us updated every step of the way. Our sale went through from offer to completion in just over 6 weeks and this is a testament to Lisa constantly chasing the solicitors/seller to ensure every milestone was hit quickly. Thank you so much Lisa you made our first home buying experience stress free and enjoyable! And, thanks for the lovely gift you gave us when we moved in!!
5/5
TrustpilotSimon - Excellent Service
I can't thank Simon enough for all the help and support he has given me during the purchase of my first home. From the first meeting at the Downend branch he was extremely helpful, realistic, and accommodating. He kept me updated throughout the entire process and was more than happy to answer all my questions and queries, as well as re-apply on 3 separate occasions to ensure I was getting the best possible mortgage. A brilliant experience all round and I can't recommend him highly enough. Thank you, Simon!
5/5
TrustpilotFaultless experience
I could not fault Luigi and Tracey at all. The 2nd time I have used Luigi through Ocean and I will never use another mortgage advisor. No matter how difficult & stressful the house buying process may be, I know Ocean will be the one company during the process I do not have to spend a second worrying about. Luigi makes everything so simple and easy to understand & I truly believe everything he does is in the best interest of the customer. Tracey has been fantastic making sure everything is going through as it should be and it’s so lovely to know you have people on your side helping to move things forward! Couldn’t be happier with the service we have received, a HUGE thank you to Luigi & Tracey at Ocean. Look forward to working with you again in the future :)
Thank you Izzy - it was a pleasure helping you with your mortgage - hope you will be very happy in your new home and have a wonderful Christmas
5/5
TrustpilotOcean have been brilliant from start to…
Ocean have been brilliant from start to finish. We used the estate agents, property lawyers and mortgage service, having it all in house made communication much easier. The addition of a ‘move manager’ in the sales team was invaluable! Thank you Lisa!
2/5
TrustpilotBare minimum - don't use
Find a better firm!!I used them as recommended by the estate agents and it seemed like it would make things more streamlined and straight forward. The Conveyancers' office was physically located next door to the estate agents, so it should have been. Everything about how they communicated was poor. From answering the phone, where everyone sounded bored and not once gave their name until I asked, to the illiterate sounding emails I received on numerous occasions from my main point of contact. I generally could work out what she meant but it wasn't always clear, particularly when she included abbreviations she assumed I would know. I do not consider myself to be an unintelligent person, but I do not have a legal background and have limited prior experience of the process. I also know that poorly written emails were received by other people. I listened as my estate agent deciphered one, and had another poorly written one liner read out to me by my flat's management company. I assume the author must be capable of better since presumably she's passed some relevant qualifications, so I am left to conclude it is laziness. I also missed an email asking a question once, it can happen as was recieved at the same time as many that were 'info only'. Not hearing from me, she waited 4 weeks before chasing me, again with a 1 line email and without the history, so I then had to try and go back a month and find the original question. It felt as though she worked from a tick box perspective, along the lines of demonstrating she'd technically sent the information and/or request, then ticked off that she'd chased it etc. I feel she lost sight that her job was not to do a specific small task in the process on one given day, but to facilitate the sale as a whole. Despite constantly saying if anything was urgent please ring me don't email (like perhaps when one's not had an answer to a question for a month) she never once picked up the phone to me unless I'd left a message specifically asking her to. I also asked to speak to her boss on occasion, to try and understand what was going on. He is the only person I interacted with (though only briefly) in 4 months who sounded professional or like he had any interest.I believe the only reason the sale eventually happened was due to the brilliant contact I had at the estate agent. She and I spent a lot of time resolving issues. For example, the estate agent spoke to the buyers solicitors to clarify what they needed, and then I spoke to the management company to request the information. All of which should have been managed by my solicitors. There was also zero anecdotal advice from the Conveyancers about issues which weren't technically in their remit, but had been raised by the buyers solicitor where I needed to formulate a response, but wasn't sure how to proceed. On it's own, perhaps those might be reasonable. That they were scared of general off the record suggestions in case I sued, but on top of all the rest of the poor, disinterested service, it just felt like another negative. The reason I've given 2 stars not one, is because I believe they are inefficient at best, incompetent at worst, but not corrupt. (For internal use, as I don't believe in the public name and shame of individuals, but my main contact got married recently)
We are sorry to hear that you did not have a good experience with the service from Ocean Property Lawyers. We have reviewed your case file and acknowledge that we should have been more proactive in updating you via our conveyancing team. Ocean Estate Agents’ Move Managers receive updates from our team and subsequently update their clients. This process is designed to avoid duplicate updates and ensure our lawyers can focus on the legal aspects of the transaction. We recognise that this arrangement fell short on this occasion and will work to fine-tune the process for this team.We would welcome the opportunity to discuss this matter further and review the communications you mentioned. Please feel free to contact us at customercare@oceanhome.co.uk, as we cannot locate the numerous examples referenced in your review within our file. We understand that most clients do not have legal knowledge or experience, and we strive to avoid using legal terminology where possible. We believe you may be referencing an electrical certificate you provided, which was referred to by its abbreviated term in one of our emails. We see that the main point of contact apologised for any confusion in a subsequent email and clarified the document referred to.We are sorry that our overall service did not meet your expectations, please be assured that we will look to further improve our processes going forward.Kind regards, Ocean
5/5
TrustpilotExcellent service from Sam & The Ocean Team …
I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our catch ups and banter he’ll always be a welcome guest at our forever home. Thank you Sam & Ocean
1/5
TrustpilotPoor performance
I am a parent of student using Ocean Homes to rent accommodation. They are quick to take your rent and deposit at the beginning, however the same cannot be said of returning the deposit at the end of the rental period. It is as it they are taking advantage of students. This type of behaviour is totally unacceptable.
Thank you for taking the time to leave a review. We do recognise and understand your concerns, which we discussed with you today. We acknowledge that there has been a delay in completing the cleaning and obtaining the necessary invoices to finalise the claim. We are currently liaising with your landlord to confirm the final figures and are working to resolve this as quickly as possible. As your tenancy agreement is between you and your landlord, we act on the landlord’s behalf and are required to follow their instructions. Your deposit remains your money and is protected within the relevant deposit protection scheme. We therefore cannot release any proposed deductions without the appropriate agreement, nor can we return the deposit to you until we have received the landlord’s instruction to do so. If an agreement cannot be reached regarding any proposed deductions, the deposit scheme provides an independent dispute resolution process that can be used to resolve the matter. We appreciate your patience while we work to obtain the outstanding information from the landlord and will provide you with the final figures as soon as possible.
5/5
TrustpilotNicola and Neil from the mortgage team…
Nicola and Neil from the mortgage team were super helpful in finding us the best deal to suit us, managing the whole process and making it super smooth from start to finish. Nicola was invaluable in chasing the mortgage provider when they were being slow and massively helpful throughout!
5/5
GoogleWe recently bought our property via ocean Downend. The service from El was fabulous she was attentive and really caring. The after care we received from Liz was absolutely amazing I can’t speak any higher of her, she was personable and extremely helpful, she went above and beyond to help us as the buyers and also the sellers to make the transaction smooth and work for both parties involved. She kept us upto date with where we were and next steps. From this experience I really would recommend Ocean. I won’t be going anywhere else when we look to move next.
5/5
TrustpilotThank you Claire!
Claire was fantastic when showing us around, she was able to answer any questions but also gave us time/space to look around the house in our own time. Thank you for your help!
5/5
GoogleWe're really pleased we decided to go with Ocean Downend to both sell and do the conveyancing on the sale of our flat this year. The whole team were fantastic to work with - professional, efficient and helpful all the way. The property was valued by Joe who we felt gave us sound advice on the values and suggested selling price. Once the property was advertised and we then had a buyer, we were always kept up to date on the progress of the sale by Lisa Lewis, Move Manager. She was fantastic and always prompt, knowledgeable and professional in replying to any emails or any concerns we had, communicating both with us and our buyer. She very much gave us peace of mind through the whole process. Alongside this we used the Ocean legal team, based in the same office, to look after the conveyancing. Our lawyer Jessica was knowledgeable, helpful, prompt. Having never sold a property before I found all the legal requirements and terminology daunting but we found the team so helpful in making this manageable! We also found it easier having both estate agents and lawyer under the same roof, working as a team. We wouldn't hesitate to use Ocean again when it comes to buying or selling a property - they just took the stress out of what is a complicated process here in UK! Many thanks to you all. Jo
3/5
TrustpilotMixed bag but overall okay.
I really liked the quick booking of viewings and how ocean inform you as the sale progresses. Really effective and great communication. I liked seeing all of the jobs check off and Emily was fab.
5/5
TrustpilotExcellent Company
The staff are very attentive and thorough. Special mention to Helen B, Johnny H & Jasmine W for helping with a smooth sale. I would recommend this company to anyone with conveyancing needs.
5/5
TrustpilotExcellent!
Mel and the team were excellent and helped make the process as simple and stress-free as possible. I’m super grateful for their hard work and would recommend them to anybody buying/selling in the area.
5/5
TrustpilotWe’ve had a really positive experience…
We’ve had a really positive experience with Ocean throughout the process of securing our new home. Everything has been handled professionally and communication has been clear and reassuring from start to finish.
5/5
TrustpilotOcean for renters
Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give us a call back about getting a viewing. My partner and I were shown around the property and communicated with throughout by Charlie, who has been very helpful and patient when we have called and emailed about tiny details and questions we've had. Highly recommend :)
5/5
TrustpilotFantastic local expertise
Ocean were fantastic, we chose them to sell our house. The good thing about Ocean is their great knowledge of our local area and the helpful and honest service. They did a great job of advertising the house and making sure the right clients saw it, and were on hand for good advice when we were buying our next property too. We chose them because we had used them 8yrs ago to buy our first property and they didn’t disappoint!
5/5
TrustpilotWe liked the honesty of the realtor in…
We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first viewing with other viewers interested too. We used in house Solicitors too, which was a really good decision on our part. From offer to completion was exactly 3 months. The staff were very professional but also easy to talk to and we were updated by email through all the process and phone calls too. We would have no hesitation in recommending. We can't thank them enough.
5/5
GoogleWe would highly recommend Ocean, Downend. We sold our property through them after initially using another agent. The difference between the two was light and day! The Ocean team were professional, knowledgeable and very friendly. We had an offer on the house within a couple of weeks of starting the process, and the next steps were very smooth. Communications were always prompt and the Ocean solicitors were great. Thank you all for making this is stress-free as possible!
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Ocean's Bristol office has 1,502 reviews across two platforms: 250 on Google, 1,252 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Ocean Downend is rated 4.8 out of 5 across all 1,502 reviews, and 4.8 out of 5 on Google from 250 reviews, checked 9 October 2026.
Ocean Downend, 11A Badminton Road, Bristol, BS16 6BD, Bristol BS16 6BD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.