Trusted Agent profile · Bristol
★★★★★
1,519 reviews across 2 platforms
11A Badminton Road, Bristol, BS16 6BD, BS16 6BD
Ocean's office in Bristol, at 11A Badminton Road, is rated 4.8 out of 5 across 1,519 reviews on two platforms, including 250 Google reviews rated 4.8.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the entire sale process, and regular updates by Lily Cox, who responded to our queries without delay. Lily kept us in the loop and provided additional help with legal terminology when needed. A first class service.
5/5
TrustpilotBrilliant experience
Ocean estate agents and Solicitors were brilliant from start to finish throughout our sale and purchase. Adam was excellent in managing the sale of the property the whole way through and always kept everything moving smoothly.
5/5
TrustpilotPaige is very fluent and very smart
Paige is very fluent and very smart . Infact every thing was made simple for us.
4/5
TrustpilotLulu was wonderful
Lulu was wonderful. She took over my case part way through and helped get me into my new home. She made sure to keep me informed of any news asap and was always kind and courteous.
5/5
TrustpilotLuigi was always very quick to respond…
Luigi was always very quick to respond and has a huge amount of knowledge and experience so was able to provide clear advice on all our options throughout our house purchase. I would recommend him to anyone
5/5
TrustpilotFantastic service
Such a brilliant service. Answers all my queries very promptly and very patient in helping me to understand things. I can not fault the service in particular Luigi who has been so helpful.
5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
5/5
TrustpilotExcellent service from Kyra and the Ocean team
I had a great experience with Ocean throughout the process of securing my new home. Kyra Bull was friendly, professional and helpful from the initial viewing right through to progressing the tenancy.
5/5
TrustpilotGreat service
Whole process was smooth from the beginning to the end. There was someone to assist if I needed help. Charlie was very helpful during the viewing and Liz was brilliant throughout the whole process.
5/5
TrustpilotHouse valuation
Thanks Claire Kington for your prompt, professional and personable approach. You made what could have been a perfunctory valuation a thoughtful, enjoyable and engaging experience. Your insights and advice felt just right.
5/5
Trustpilotgreat team and really support you in purchasing a new home
Everyone in the team but particularly Mel Bell was always a listening ear
5/5
TrustpilotI had great experience with ocean…
I had great experience with ocean estate especially Charlie bird she guided me very well at every step.
5/5
GoogleI had a great experience with this Ocean Downend. The whole process was smooth and straightforward from start to finish. Jemima Kivell was especially helpful, keeping me updated and making everything feel easy and stress-free. I really appreciate the support and would happily recommend them.
5/5
TrustpilotAs a landlord having top tenants is…
As a landlord having top tenants is very important and Ocean certainly do their research in sourcing them and we are very grateful with special thanks to Lily ,Sam, Edward and all the staff at Ocean Bradley Stoke would 100% recommend
2/5
TrustpilotThey don't care and let you down
The agent made an appointment for a property valuation but didn't show, and didn't communicate to reschedule/cancel or say they'd be late. 2 * as I managed to get some info from them by email. But this ruined my plans. Ocean don't care and its evidence they don't deliver on their promises, when it matters. Avoid!
Good morning Kate, Thank you for taking the time to leave your feedback. I am responding on behalf of our manager, as he is currently unwell. We would like to offer our sincere apologies for the missed appointment and the inconvenience this caused. He has unfortunately been off work with norovirus and was unable to contact you personally at the time. He asked a colleague to call and explain the situation and to rearrange the appointment for later in the week; however, it appears that the calls were unable to connect. We fully understand how disappointing this must have been, and we are very sorry that this impacted your plans. We would still very much appreciate the opportunity to visit, meet you in person, and view the property, as well as to properly introduce Ocean and the support we can offer. He is hoping to return to work tomorrow and would be happy to rearrange at a time most convenient for you. Thank you for your understanding, and please accept our sincere apologies once again.
1/5
TrustpilotAvoid, months of neglect, safety concerns ignored, and still no deposit after 7+ weeks
I rented through Oceans Agency and unfortunately had a series of experiences that left me and my flatmate feeling unsafe, unheard, and now still out of pocket months after moving out.
Thank you for taking the time to share your feedback. We are sorry to hear that you left the tenancy feeling dissatisfied and appreciate the opportunity to respond. Firstly, we acknowledge your comments regarding the reported occupant concerns. Having reviewed the matter, we accept there may have been opportunities for us to provide clearer guidance on the evidence required at an earlier stage. However, as this related to a tenant-sharing arrangement rather than a straightforward tenancy breach, any investigation relied heavily on information and evidence provided by those involved. While we appreciate the effort you made to document the dates, additional supporting evidence would have been required for us to take further action. Regarding rent arrears, all tenants named on a tenancy agreement are jointly and severally liable for the tenancy obligations, including rent payments. As a result, our policy is to notify all tenants, and where applicable guarantors, when arrears arise, regardless of which individual may have underpaid. With regard to the move-out date, our records show that the correspondence confirming the end-of-tenancy arrangements stated a 9:00am check-out time. We apologise if there was any misunderstanding surrounding this. In relation to your deposit, we appreciate that waiting for the process to conclude can be frustrating. As managing agents, we act on behalf of the landlord, while the tenancy agreement itself is between the tenants and the landlord. We are currently liaising with the landlord to finalise any proposed deductions and obtain the supporting information required. As the deposit remains protected within the relevant tenancy deposit scheme, we cannot release funds to either party without the appropriate agreement or instructions. Equally, we cannot make deductions on behalf of the landlord without following the correct process. Should an agreement not be reached, the deposit scheme provides a free independent dispute resolution service for all parties. We understand that this has taken longer than you expected and are continuing to work with the landlord to obtain the final figures as quickly as possible so that the matter can be concluded.
5/5
TrustpilotA job well done!
Thank you to Karen L and the team for a successful purchase.
5/5
GoogleElizabeth and Lisa were fantastic during the entire process of buying my first home. The kept me updated (even in periods there were no updates to give), and gave me peace of mind along the way. Having not bought a house before I had many …
5/5
TrustpilotPaige Brogan was very helpful and…
Paige Brogan was very helpful and professional. From the start to the end of everything.
5/5
TrustpilotWe have been using Ocean to let our…
We have been using Ocean to let our property in Bristol for nearly 10 years now and cannot fault the service provided by the extremely helpful James and Jemima in finding us great tenants for our flat. They thoroughly explain each stage of the letting process and promptly answer any questions that we might have, nothing is ever too much trouble. We can thoroughly recommend Ocean and will not hesitate to use them again next time.
5/5
GoogleThank you to James, Jemima & Abygayle, at Ocean Agents, Downend, for providing a very full, & comprehensive service, making everything easy for myself. I will certainly come back for further lets , in the future. Regards John
5/5
TrustpilotAmazing Service and Super-smooth process
Sophie Parker has been amazing throughout the whole process. She’s super friendly, really helpful, and always quick to answer any questions. Everything felt easy and stress‑free thanks to her. Honestly, such a great experience, definitely five stars.
5/5
GoogleFrom start to finish the whole process of selling our property through Ocean (Downend) was excellent. In particular we liked the modern atmosphere and attitude of the Downend office with a break out area where you could discuss your business in relative privacy. The consistent, clear flow of information throughout the process was by telephone was very good, with an on-line information hub that provides all the details and updates regarding progress of the sale. We also used the services the Ocean legal team for the conveyancing (they are based in the office above the agency) and for the same reasons this worked really well for us. Unlike our previous experiences with conveyancing, everything was well communicated by email and telephone with their own on line hub providing clarity on progress throughout the process. Everything was very "joined up" between the Agents and Legal resulting in the whole selling process taking around 3 months which we were very happy with. I would not hesitate in recommending Ocean to friends and family
5/5
TrustpilotJamie has gone above and beyond to make…
Jamie has gone above and beyond to make the lettings experience for us a smooth and efficient experience with great communication throughout - amazing service. Huge thank you Jamie!
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