Ocean Downend reviews in Bristol

★★★★★ 5/5

Trustpilot

The Ocean Experience is a Breeze

I began the process of selling my flat with getting three different quotes. Of those, Ocean came out on top for both quote and professionalism. I initially met Matt, who talked me through the process and put me at ease about how it would move forward. Within days Matt found me buyer. From then on, I had the experience of liaising with different Ocean staff, from Ollie to Mike and Nicola on front of house, all of which are superb. I would especially like to say, how I found most useful, being able to call and speak with Nicola, who keeps the whole process glued together. At a time when situations can become challenging and stressful, Nicola is there on the end of the phone and always reassuring. Other estate agents do not offer this level of service and is most helpful. To sum up, I found the Ocean experience a breeze and all staff extremely professional. As a result my flat was sold within five months. Thank you Ocean very much indeed.

Tim · 21 September 2024

★★★★★ 1/5

Trustpilot

Rude customer service

Rang from their opening time (8.45am) to try and get through to book a viewing, repeatedly hung up on, waiting on hold only to be cut off. Finally got through 2.5 hours to be rudely told the property is fully booked (shock). We all know the lettings market in Bristol is crazy, but is there a need to be so rude?

K · 19 January 2024

★★★★★ 5/5

Google

Jemima from Ocean has been amazing! From the moment I got to the viewing to following up with admin/queries - I got instant replies. The whole process has been easy, I've felt well looked after and I am very happy with everything. Jemima has been outstanding and is very friendly and has great communication.

Lauren · 9 August 2025

★★★★★ 5/5

Trustpilot

Melissa is a breath of fresh air

Melissa is a breath of fresh air. She provided me with professional, factual and community information in a way that endeared her properties locations to me. I now feel drawn to rent and then purchase in this area trusting Melissa would help me find a home at the right time. Although, I'm not in a position to buy yet, this didn't dampen Melissa's enthusiasm and eagerness to answer all the questions I had. I will seek Melissa out when I'm ready to buy and recommend her for your purchasing experience too. Your home after all, is the most expensive and stressful purchase you'll ever make. Clearly, Melissa understands the value of building rapport and trust with potential customers so good business will inevitably follow. Melissa is a credit to the industry.

Vicky · 4 September 2024

★★★★★ 4/5

Trustpilot

Quick sale, but long wait to complete!

Andy was friendly, helpful and didn't rush me to put the house on the market after the photos were taken. There was very little feedback from Ocean from those dozen people who visitedt our property so no idea whether first time visit, or a repeat. House sold quickly, at advertised price, but buyers after surveyors report wanted to knock £25,000 off the price. I felt the agreed price by Ocean was fair, but felt a lack of support and enthusiasm to push the buyers into paying the amount I'd agreed on. After months of waiting for buyers various reports, they still wanted £25,000 off for no good reason. When Julie was there, I felt she was fully on my side, and after weeks of stress it was finally agreed at £10,000 less than original asking price, which included an estimate for a chimney problem I had offered to pay for at the beginning. Laura had a tough job with the conveyancing both with the buyers and our sellers, and did an excellent job in the light of so many difficulties.

Ruth · 29 August 2024

★★★★★ 5/5

Google

We cannot thank the team enough at Ocean Downend for all that they did in making sure that the letting process ran smoothly. It was a good experience where the team were all friendly, helpful and professional. In particular, we’d like to thank James and Jemima for going the extra mile in answering all of our queries and making sure that things were ready for the tenants to move in. We’d also like to thank Laura for making sure that everything went smoothly with the tenancy agreement. We are looking forward to continuing to work with the property manager, Louise, who has been very friendly and helpful. Thank you everyone.

Sara · 25 August 2024

★★★★★ 5/5

Trustpilot

Luigi is a Superstar!

We were recommended Luigi Lattuca from Ocean Mortgages by a family friend. I actually contacted Luigi via LinkedIn and was impressed by how quickly he replied and set up an initial meeting for us.We were first-time buyers and didn't think we would be able to buy a property in Bristol. Within a half an hour meeting with Luigi he had answered all of our queries around buying our first home, and gave us a clear plan of action.Even after arranging our mortgage, Luigi continued to support and answer any questions we had. We cannot thank him enough, and we will be recommending him to anyone that needs mortgage advice!

Kate · 24 August 2024

★★★★★ 5/5

Trustpilot

Very helpful move manager

Our property sold very quickly, so I can't comment too much on that side (except that Sam and the team were very friendly and helpful in all communications!). But the real star for us was our move manager Sadie. We had a long chain (5 houses), where we were in the middle, and Sadie was great at chasing all the solicitors and keeping us informed of the progress. Unfortunately we had a last minute change of dates, and Sadie was key to getting the new date agreed quickly, and as completion approached she was keeping an eye on things for us even on a day off, so truly went above and beyond! We would definitely recommend Sadie and the whole Ocean team.

David · 23 August 2024

★★★★★ 5/5

Trustpilot

Professional & trustworthy experience

Claire Kington and the team at Ocean have been really great to deal with - thorough, professional, clear and friendly.

P · 26 May 2026

★★★★★ 5/5

Trustpilot

Great service throughout

First of all, I was happy with the original valuation of the property, which sold at asking price. The sales process was long, and complicated by one or two factors outside anybody's control, but Jamie and Sadie were extremely helpful throughout, keeping me informed, always available to help with any queries and really going above and beyond to make the whole process run as smoothly as it could in the circumstances. Thank you very much indeed.

Sarah · 17 October 2024

★★★★★ 1/5

Trustpilot

Don’t expect your deposit back

Don’t expect your deposit back. Still waiting to hear back on our deposit being returned over 5 weeks after leaving the property. Agent is totally not interested and just says “we are awaiting the landlord”. Tenant Deposit Scheme states deposit should be returned within 10 days of vacating

Reb · 13 August 2024

★★★★★ 5/5

Google

Thanks to all the team and in particular Lisa, who was very helpful and proactive in chasing information for us during our house purchase. A very professional experience and would highly recommend!

Ash · 17 February 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

Melissa was fabulous. There were some very slow inquiries sat with Oceans clients solicitor. Melissa continuously did everything in her power to chase up often calling as soon as she’d put the phone down to me and ringing me straight back with updates.There were a few hitches towards their end with agreeing completion date and indemnity policies etc but Melissa helped us through it all. Thank you for all your efforts and time - very much appreciated!

Nicola · 24 September 2024

★★★★★ 5/5

Trustpilot

Claire Kington has been a pleasure to…

Claire Kington has been a pleasure to deal with and would recommend her to family & friends.

Georgia · 9 June 2026

★★★★★ 5/5

Trustpilot

Jemima & James @ Ocean - Amazing!

Jemima & James @ Ocean have been absolutely fantastic in the whole process of both offering and moving me into my new rental property. From the very beginning I met James who showed me around the property which I literally fell in love with immediately and expressed my interest in securing it. James was extremely friendly and attentive throughout the process and came back to me so quickly with the offer. I wanted to move in quickly and both James & Jemima did their best to meet my date requirements which was fantastic. They both went above and beyond with my additional requests. The process was pretty smooth considering I am new to the rental market. Upon handover I met Jemima for the first time. What a lovely young lady! She was so friendly, understanding and knowledgeable and explained everything on the move date. There were lots of follow up calls to check in on me and any issues have been picked up immediately for resolution. I cannot thank these guys enough for such a lovely experience. I love where I live and am really happy. I would love to deal with them again, if only everyone was this helpful. Thanks guys you are both amazing!

Mr · 30 July 2024

★★★★★ 4/5

Trustpilot

Ocean have earned their money from us

Ocean have earned their money from us - we have been selling my Mum's house for over a year and it completed last Friday on the 3rd sale. A bumpy ride at times, but house selling is a stressful process. Some personalities at Ocean easier to deal with than others, but the contacts we eventually worked with were really friendly and helpful and gave the impression they genuinely cared. A special mention to Nicola the 'Move Manager'. I was sceptical to start with, but what an asset she was. She kept everything moving along with the sale, quickly chasing up any tardiness. It was encouraging to have someone to regularly check in with, especially when not much seemed to be happening. But we got their in the end - thank you.

Angela · 29 July 2024

★★★★★ 5/5

Trustpilot

Financial Advisors: Mortgage and Protection

Simon and the team were very friendly, and helped with all aspects of choosing a new mortgage for our house purchase (we were selling and buying). Simon also helped us through all the options of mortgage protection (life cover and income protection) - these were clearly explained, and it made the process of choosing the various covers much more straight forward. We would highly recommend, and will definitely use Simon for remortgaging etc in future!

David · 17 October 2024

★★★★★ 5/5

Google

Absolutely thrilled with the service from Ocean! Selling our house in a tough market seemed daunting, but Lawrence led the process with exceptional skill and dedication. His expertise and proactive approach ensured a smooth and successful sale. The communication from Lawrence and the team was second to none and never left us guessing what was happening. We couldn't be happier with the outcome and highly recommend Ocean for their outstanding professionalism and commitment. Special thanks to Joe, Lisa and Stacey for all your hard work aswell as we know it was a big team effort to get it over the line. Thank you Ocean Downend for your outstanding work! Jon and Linda

Jon · 26 July 2024

★★★★★ 5/5

Google

Jemima was brilliant in helping us secure our rental property. She was efficient, supportive, and made the whole process feel easy. We’re really grateful for her help and highly recommend her.

Matt · 17 February 2026

★★★★★ 5/5

Trustpilot

Having bought several properties

Having bought several properties, this was the first time (by recommendation) that I’ve used Ocean. London leases are not easy but to be honest, I cannot believe the service I got from Linda and her team. She went beyond any expectation to get my sale through. It was her expertise and confidence at all times that guided me through a difficult sale. Such calmness from her but attentive response every time when needed. Thank you so much Linda. We are indebted to you.

Customer · 15 July 2024

★★★★★ 5/5

Trustpilot

10/10 experience!

After looking at several companies to help me with my mortgage, I settled on Ocean Estate Agents as they were recommended to me and I could not be happier with my experience. Luigi was my mortgage advisor and he did an amazing job! He was incredibly diligent throughout the whole process, always available to discuss any questions I had and made the entire process as seamless as possible. As a first-time buyer, this experience was quite daunting so I was very grateful to have one less thing to worry about and I really felt that Luigi made the entire process as easy and straightforward as possible, I could not recommend Ocean more!!

Reem · 11 July 2024

★★★★★ 5/5

Trustpilot

Great experience with Ocean Estate Agents

We recently had the pleasure of working with Simon Lack to find a suitable mortgage, and we were very pleased with the experience. Simon was very friendly, professional, knowledgeable, and incredibly helpful. He took the time to understand our financial situation and provided clear, tailored advice. His expertise meant that we found the best mortgage deal, saving us both money and time. We would highly recommend Simon Lack to anyone in need of a mortgage advisor.

Gratsiela · 11 September 2024

★★★★★ 5/5

Trustpilot

James and Jemima have been terrific

James and Jemima have been terrific. They are prompt and a pleasure to deal with. All queries answered quickly. They helped us find good tenants. Would highly recommend to anyone looking for a reliable estate agent with friendly and knowledgeable staff. Keep up the great work James and Jemima

Bintesh · 14 September 2026

★★★★★ 5/5

Trustpilot

Very professional

Ocean was the second estate agent I used and were very professional and upfront on charges. There were plenty of viewings which were all booked with plenty of notice. Had an offer within 6 weeks. Kept informed at all stages of the process.I also used Ocean Lawyers which made the process smoother. There was regular communication and any issues that arose were swiftly and promptly dealt with.I would definitely recommend Ocean and would use them again .

Happy · 10 August 2024