Trusted Agent profile · Bristol
★★★★★
1,559 reviews across 2 platforms
11A Badminton Road, Bristol, BS16 6BD, BS16 6BD
Part of Ocean, see every office.
Ocean's office in Bristol, at 11A Badminton Road, is rated 4.8 out of 5 across 1,559 reviews on two platforms, including 282 Google reviews rated 4.8.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat estate agents
The Ocean Team supported us fully throughout our moving process and as first time buyers, provided us with all the help and information we needed to complete the buying process. From our very first viewing of the property up until completion, the team were always quick to help us with any queries and questions, and always to a high standard. Overall we couldn’t be happier with the experience and the services provided.
5/5
TrustpilotA joy to work with, super efficient from end to end
Neil and Nicola were both a joy to work with. Super efficient from end to end! I will definitely recommend Ocean in future!
5/5
GoogleJemima was super supportive, communicative and helpful to myself and my partner through a difficult move over Christmas. They’re responsive, caring and attentive and I’d recommend Ocean to anyone looking to move! Thanks guys ☺️PositiveResponsiveness, Professionalism
4/5
TrustpilotOcean get things done
everything from the sellers solicitors was fantastic in terms of communication and in terms of helping to process matters when things were stalled with my own solicitors. only a minor blip with regards to management company of property not being aware their the flat was even being sold and i had not been given codes for the building access to recycling and shed or energy reading area. Otherwise Ocean have been fantastic
5/5
TrustpilotHighly recommended
Jemima was a great help throughout the whole process. First time renting in Bristol and was made far simpler and smoother with her help. Thanks again!
5/5
TrustpilotI worked primarily with Debbie West
I worked primarily with Debbie West, and the service was excellent. She communication was great, and she updated me every few days, even when there wasn't much change in progress. This helped to give me peace of mind and assured me things were carrying on as they should. Everything at the estate agents' end was very efficient during exchange and completion, and they appreciated I wanted to be in ASAP. I would recommend :)
5/5
TrustpilotGreat move experience
Move managers Elizabeth and Lisa were brilliant, keeping us updated on the sale at all times .
5/5
GoogleMyself and my partner moved into a newly built set of flats recently and Ocean Lettings have been great at streamlining the whole process. Gerald was brilliant with keeping us in the loop throughout and our portfolio manager is very responsive when we have queries!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotReally good experience
Really good experience. Liam was great and always happy to help.
5/5
TrustpilotFantastic…
My experience with Ocean Estate Agents was fantastic.Lisa called me regularly to provide me with an update on the transaction.
5/5
TrustpilotTotal Focus on us.
We have used OEA over four times in the last few years and plan to use them again in the coming months to sell a flat. The team are always focused on us and are not phased by any issues that crop up.They keep informed at every stage so there are no surprises. OEA have a great team , great service.
5/5
TrustpilotOcean Estate Agents
A great experience with Ocean as a first time buyer. Thank you to Debbie and the Ocean team for all of their help and support.
5/5
TrustpilotJemima was super helpful and efficient!
4/5
TrustpilotOverall very good exerience
Overall, a very good experience from Ocean's estate agency and conveyancing teams. Obvious great local knowledge. Found me several potential buyers, so managed to achieve a good offer above the target. Helpful all the way through, with regular updates about progress with the process. The only disappointment was at the interface between the agency and conveyancing teams, as I was quoted the wrong conveyancing fee by the agency team.
5/5
TrustpilotFrom start to finish
From start to finish, Melissa Bell has been amazing in guiding us through our journey. Would definitely recommend Ocean Estate Agents and their solicitors!
5/5
TrustpilotGreat communication from staff
Will and Tommy made our rent application extremely easy due to their fantastic communication! Highly recommend!
5/5
TrustpilotGreat experience
Ocean Agents were great from the start of the process to the end. There was clear communication throughout and their staff are friendly, reliable and competent.
5/5
TrustpilotGreat staff & very helpful through the…
Great staff & very helpful through the whole process of purchasing my Mother's new home. Thank you Melissa!
1/5
Googlegot it wrong twice with the sale of the property. Got off the market without putting any prior conditions when the market was so hot. Now the second time they failed ensure the funds are available here in UK even after 2 months, despite reminding them of May end completion . It's frustrating and really disappointing!NegativeResponsiveness, Quality, Professionalism
We are of course very disappointed & concerned if any customer feels a service we provide warrants a negative score. After 38 years as an independent company and local employer, we continue to place customer satisfaction as our absolute first priority. It is equally disappointing that you have not identified what service you have experienced, what issues may have occurred to warrant this review, and not given our Management team the opportunity to offer further assistance or to reply to any perception of poor service. If you would like to contact the office Managers directly they will be ready to assist, or email customercare@oceanhome.co.uk , rest assured we would investigate your case as a matter of priority. Regards, Ocean
5/5
GoogleWe had a great experience of Ocean. Lisa and Jasmine kept us well informed and did all they could to ensure a smooth house purchase. I would recommend them and thought the bottle of bubbly on completion was a lovely touch!PositiveResponsiveness, Professionalism
5/5
TrustpilotGreat communication
Great communication, great team at Ocean Bradley Stoke especially Emily and Oliwia
5/5
TrustpilotFriendly staff
Abu was really helpful when showing us around the house as well as friendly. Answered all questions necessary
5/5
TrustpilotExcellent service
The team were very helpful, responsive and engaged, keeping us informed and updated throughout the process.
Thank you Vikki - it was a pleasure helping you with your mortgage
5/5
TrustpilotWhat a superb letting agency!
What a superb letting agency! They are well organised and very happy to help you in anyway possible. It was lovely having conversations with the agents when organising viewings! I viewed a property with Lily and she made the experience very enjoyable and definitely knew a lot about the property/ the property market! Thank you Ocean Team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean Bristol won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Ocean Downend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol.
Yes. Ocean Downend won Gold for Best Estate Agent Guide 2026 Gold Award, Downend branch at EA Masters 2025, and 1 other industry award since 2022.
