Northwood Bristol reviews

★★★★★ 5/5

Google

It only took me Two weeks to get a house, viewed and settled in. With the support of Ava and her team, they made the journey so easy. Highly experienced and understanding set of people. Pick calls swiftly and attend to issues as soon as they can. I can always recommend them a million times

Timilehin · 4 July 2024

★★★★★ 5/5

Google

Matthew was very accommodating & none of our requests to visit with contractors was ever too much. He kept us up to date at all times & when there was a last minute issue he stepped up to solve it on behalf of Northwood . We would highly recommend both Matthew & Northwood to help you buy a home

Gary · 5 April 2024

★★★★★ 5/5

Google

Very happy with Northwood service to find a new tenant! Special thanks to Hannah and Annie for all their communication and support!

Savvas-George · 28 August 2025

★★★★★ 5/5

Google

I had been renting a flat with Northwood for 2 years until this April. I couldn't be happier as a tenant. They were always professional, kind, super quick in their reaction. Matthew (property manager) is absolutely brilliant: always friendly, genuinely wanted to make sure we were happy with everything. I wish the location of the flat was better as we had to move due to security issues in town. Not their fault at all! Otherwise, I would love to stay with Northwood and I would recommend them to my friends.

Julia · 29 April 2025

★★★★★ 5/5

Google

We both let and sold our property with Northwoods and had a great experience. Matthew Bingham was super helpful and quick to respond with all queries. Would definitely recommend :)

Jessica · 9 May 2025

★★★★★ 5/5

allAgents

House sale and renting

I dealt with with Matthew when selling a house and he was always friendly and helpful. Contacting the buyers and solicitors to ensure the process was as pain free as possible. I also dealt with Hannah when renting and she was always on top of things, always friendly, knowledgeable and helpful. Thank you to everyone at Northwood your help it has been really appreciated by me.

Anthony · 11 February 2025

★★★★★ 5/5

allAgents

"Thank..."

I have heard people say how difficult it was for them to secure an apartment in Bristol through an agent and this was one of my worries when house hunting. My experience with Northwood beat every of my imaginations. From the viewing, to meeting with the landlord and the very lovely and helpful staff, Divine Wilson. Thank you so much for helping us secure this beautiful apartment. We are so in love with it and grateful for all the help received.

Adebola · 17 May 2024

★★★★★ 5/5

Google

I used Northwood Estate Agents for when I moved down to Bristol for work. I was new to the area and I hadn’t rented since university. On top of that I was quite new to many things such as bills etc as at uni I had all this taken care of with my monthly rent. I was nervous at first however the team at Northwood were excellent. They put me at ease immediately and took all the pressure of moving in off me. It was so easy and checking out was just as easy. Would highly recommend using them as I had no troubles whatsoever. I’d like to especially thank Lily and Matt for being so helpful by replying to emails and providing information so quickly. It might seem small and trivial but little things like this go a long way to someone who’s just moved to a new area and is experiencing these new challenges for the first time. I couldn’t thank you enough for the time I had in Bristol.

Matches · 1 January 2021

★★★★★ 5/5

allAgents

"Exemplary service and good..."

Hannah Drummond and her team at Northwood have been nothing less than exemplary. Nothing was too much trouble for them. They found us great tenants at excellent rents. Matt Hodge managed our property very well, with great attention to detail. When it came time to sell, again we had wonderful service from Matthew Bingham, at a very reasonable cost - far less than we would have paid for other estate agencies, Thank you all.

Kate · 2 July 2024

★★★★★ 5/5

Google

Northwood- Matt, Hannah and the team are absolutely fantastic. I would highly recommend them to anyone. After renting from them for 10+ years I can honestly say they are the best. professional, quick with responses and repairs and always there with understanding and a genuine caring and human touch! Thankyou Northwood.

Nicola · 1 January 2024

★★★★★ 5/5

allAgents

"All Northwood team members..."

All Northwood team members have been very helpful setting up my house into the rental market. I was kept well informed when the house was listed and it was very quickly. I have the feeling that we will have good communication ongoing. Special thanks to Hannah her help.

Rob · 23 June 2025

★★★★★ 5/5

Google

Thank you to Matthew Bingham and Macy Pearce for your help and efficient service. Ruth

Ruth · 27 June 2025

★★★★★ 5/5

Google

“Anyone can sell a house these days, but not anyone can sell your home.” This is what I discovered when my mother aged 89 needed to downsize her 4 bedroom home. It took real empathy, compassion and human understanding to pull this off, something that I have to be honest I never associated with Estate Agents. It felt different from the start as the first meeting was not about the house at all, but all about people. Mr Vann the Director, who I now know as Dave insisted on meeting my Mum and myself. I don’t think he looked around the house or gave the valuation a thought. I remember thinking that this was Smart as my Mum took to him and trusted him from then on. I came to realise that this was usual for Northwood in that they really seem to understand the true value of a home is not just the price they can sell it for but the memories it holds for the owner. Moving people, selling memories…. It is emotional…. Well it certainly was for Mum, and didn’t she let me know!! Now I don’t know if this is a thing, but I believe Northwood should call themselves ‘Down size Specialists’. Her house had been sold twice previously before I met Dave, but she never ended up moving. This did not phase him as it would have me…. You see, I saw my Mum as difficult, but he saw her as frightened. He had clearly seen it before many times and knew exactly how to proceed….With a light touch. With nothing to lose, and assurances there would be no pressure to move, they marketed the House and showed people around her home, while she was out…..They even insisted all potential buyers took off there shoes….So they listened to Mum as well!! I could go on but I fear you may suspect I work for them….However there is one more important thing to mention….The unique service we received was not from the Director alone, but all the team, many of whom we only spoke with on the phone. In fact it was them who probably did most of the heavy lifting. So thank you Lilly and Matt with an extra special big thank you to Hannah Drummand, the office manager who was our main contact…..My Mum has gone through many emotions through out this process and she was the constant voice of calm, reason and reassurance…….Thank you for selling her home…. With secured and boxed up her memories, she is ready for another adventure.

Simon · 2 January 2020

★★★★★ 5/5

Google

Northwood was a Very friendly and professional company from the start, the agent Lily Chapman was very professional and always very helpful. I had lots of questions about the property and Lily was able to obtain all necessary information quickly, and sort everything out, Thanks a lot Lily and the team for everything, the whole process was really quick and easy, I would highly recommend Northwood to anyone and everyone. All friendly Staff and Brilliant service.in the future if its needed I would certainly go back to Northwood to find another property.

Andrew · 2 January 2020

★★★★★ 5/5

Google

I had a very positive experience with their agent Matthew Bingham. Matthew was always very responsive and thoughtful, and was always happy to walk me through all the details of the sale process.

Jorge · 8 November 2025

★★★★★ 1/5

Google

Please landlords if you care at all about your tenants do not use Northwood's guaranteed rent scheme. It gives them total power to evict tenants and find new ones every time the fixed term contract ends as then they get a new set of agency fees. Surely you want tenants who will make your house a home and treat it well rather than new people coming in every six months and ruining the place. We moved in to a guaranteed let property and when we arrived Northwood had left all of the carpets soaking wet so that the whole property smelled bad. There were no exctractor fans anywhere so the property was very damp. Holes in the walls where vents should have been led to mice which Northwood refused to deal with even though pest control was stated as their responsibility in the contract. After a year in the property 2 housemates wanted to move out and the remaining 2 found people to replace them. Northwood were going to charge £600 to update the contract with the new names. When I simply asked for a breakdown of what this was paying for (I work in housing so I know that this would be a 5 minute job) they began to reel off made up fees while speaking in a baby voice. I asked to speak to a manager as I was so upset at this point, at which point Northwood hung up on me before calling back five minutes later to state that the landlord required the property back as he was not happy with the state of the property during the last inspection. Unbeknownst to Northwood we had the landlord's phone number as he had stopped by unannounced. We rang him and he was on holiday in Spain, had never seen the results of any inspection and had no idea we were being evicted. After all this Northwood tried to take £1000 from our deposit for a professional clean of the house even though we had left it cleaner than we found it and the contract did not require a professional cleaning service. Luckily I had taken photos of the house before and after and could prove they were lying so we were successful in getting the full deposit back, but only after we went to the deposit protection service. This was the most degrading and cruel agency I have ever had the misfortune of encountering. They are both vindictive and money grabbing and do not care at all about basic human decency. In response to your response- I would not call forcefully evicting someone from their home a 'check out' - we were nearly left homeless by your appalling and abusive staff. Have you stopped charging £600 to change a name on a contract now? Most of your reviews are from landlords, who I'm sure are unaware of how awfully you treat your tenants.

Ro · 20 February 2019

★★★★★ 5/5

Google

We've had a great experience with Northwood Bristol. They were responsive to emails about house viewings that didn't work out and generally very helpful. We were lucky and found a great place to rent, with Victoria and Divine walking us through the process. No question was too silly.

Ayesha · 1 January 2024

★★★★★ 5/5

Google

I really can't stress how great the folks at Northwood are! Especially Divine, who was so helpful and responsive throughout the entire process. My girlfriend and I were on a very limited schedule to find a new home and Divine was ON IT. We went to several estate agents on the same day but ultimately it was Northwood and Divine who actually came through immediately which stopped me from having to even look elsewhere because I knew she was looking after us. Once we found a place, she coordinated with the landlord and got us through all the paperwork easily and efficiently. We are so happy with our new place! Thank you Northwood (and Divine!)

Matthew · 1 January 2024

★★★★★ 5/5

Google

Efficient, proffessional and friendly service by Matthew Ward throughout the tenancy application. Within a week of viewing the property we were moved in and the agency fees were the cheapest we had come across. Income/payslip/ reference checks were done by Lucie Fizkova which was also completed extremely quickly. We phoned up about a missing window key and within half an hour Matthew was round and checked every window in the house to make sure we could open them. Would definitely recommend this estate agents.

Chloe · 2 January 2019

★★★★★ 5/5

Google

I have rented my flat in Bristol with Northwoods for the last 5 years. Northwoods have exceeded my expections with their professionalism. If there is every a problem then they are very fast to react and solve/fix it. Recently my flat flooded over night and Matt was there at the drop of a hat with a mop. They handled all of the insurance and I haven’t had to lift a finger!! I chose the guaranteed rent option as it was more than enough to cover my mortgage etc. This gave me piece of mind even if a tenant wasn’t living there. They do 3 monthly inspections which means that they keep your property in good condition, they take photos of everything so they know what the condition was like when you first hand it over to them. We recently bought another flat to rent in Bristol and within 2 days of signing the contract we had received our 1st months guaranteed rent! Can’t say a bad word against them. Big thumbs up to Hannah D and Matt H for keeping me happy for 5 years. Keep up the good work.

A&M · 2 January 2019

★★★★★ 1/5

Google

Please landlords if you care at all about your tenants do not use Northwood's guaranteed rent scheme. It gives them total power to evict tenants and find new ones every time the fixed term contract ends as then they get a new set of agency fees. Surely you want tenants who will make your house a home and treat it well rather than new people coming in every six months and ruining the place. We moved in to a guaranteed let property and when we arrived Northwood had left all of the carpets soaking wet so that the whole property smelled bad. There were no exctractor fans anywhere so the property was very damp. Holes in the walls where vents should have been led to mice which Northwood refused to deal with even though pest control was stated as their responsibility in the contract. After a year in the property 2 housemates wanted to move out and the remaining 2 found people to replace them. Northwood were going to charge £600 to update the contract with the new names. When I simply asked for a breakdown of what this was paying for (I work in housing so I know that this would be a 5 minute job) they began to reel off made up fees while speaking in a baby voice. I asked to speak to a manager as I was so upset at this point, at which point Northwood hung up on me before calling back five minutes later to state that the landlord required the property back as he was not happy with the state of the property during the last inspection. Unbeknownst to Northwood we had the landlord's phone number as he had stopped by unannounced. We rang him and he was on holiday in Spain, had never seen the results of any inspection and had no idea we were being evicted. After all this Northwood tried to take £1000 from our deposit for a professional clean of the house even though we had left it cleaner than we found it and the contract did not require a professional cleaning service. Luckily I had taken photos of the house before and after and could prove they were lying so we were successful in getting the full deposit back, but only after we went to the deposit protection service. This was the most degrading and cruel agency I have ever had the misfortune of encountering. They are both vindictive and money grabbing and do not care at all about basic human decency. In response to your response- I would not call forcefully evicting someone from their home a 'check out' - we were nearly left homeless by your appalling and abusive staff. Have you stopped charging £600 to change a name on a contract now? Most of your reviews are from landlords, who I'm sure are unaware of how awfully you treat your tenants.

Roisin · 2 January 2019

★★★★★ 5/5

Google

Northwood Bristol looked after our property for a couple of years on their guaranteed rent service and found the best tenants that you could imagine. After this time the tenants decided to leave so we thought that we would take the opportunity to try and sell the house. The tenants had looked after the house so well that we actually sold it through Northwood at the first viewing! The team here are always so helpful and nothing is too much trouble, as nervous first time Landlords we could have not had a better experience.

Dave · 2 January 2019

★★★★★ 5/5

Google

We were really pleased to find an estate agency that seemed a bit more personal. On the viewing, they were very positive and it was great to hear that if the property fell through, the agency fees were refundable - unlike many other agencies we’d experienced. Luckily we managed to secure the property and they were very accommodating during the moving process, changing times and dates to suit us. Since moving in, we have had good experiences with communication and any issues seem to be dealt with promptly - or they’ve trusted us to do it! Overall, we would recommend Northwood as a rental agent in Bristol.

Joshua · 2 January 2019

★★★★★ 5/5

Google

Every single person at Northwood is awesome, they will go above and beyond for you, especially Matthew Bingham who is in another league all together! Use these guys whenever you can!

Will · 8 November 2025