Trusted Agent profile · Bristol

haart Bristol reviews

4.7

★★★★★ Excellent

1,055 reviews across 2 platforms

755 Fishponds Road, Bristol, BS16 3UP

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haart's office in Bristol, at 755 Fishponds Road, is rated 4.7 out of 5 across 1,055 reviews on two platforms, including 1,042 Google reviews rated 4.7.

Google logo

4.7 / 5

1,042

Reviews on Google

This office

Facebook logo

3.5 / 5

13

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bristol office, from every platform, shown as written. First names only.

5/5

Google

I had the opportunity to interact with Louis from Haart and I must say that his commitment, kindness and availability were beyond the call of duty and beyond all expectations. Always ready to respond and resolve any issue as quickly and efficiently as possible. An excellent, pleasant experience with a super-professional agency operator

Filippo · 24 December 2024

Agent replied · 29 December 2024

Dear Filippo Thank you to much for taking the time to leave Louis such a wonderful 5* Google review. Welcome to Bristol. Kind regards haart Lettings - Bristol

5/5

Facebook

For us, Haart Estate Agency was the saver of our life. After going through hell and back again, with other estate agencies, Haart managed to find a client in no time and sold my house at the asking pr

Aneta · 21 November 2024

5/5

Google

It is my pleasure to recommend Nicola Lewis from the Haart Letting Agents in Bristol to be your property agent. I have successfully settled a home in Bristol and Nicola is the key for it. Nicola works tirelessly to respond to my inquiry with patience and professional knowledge.  As a bridge between landlord and tenant, she communicates with efficiency and integrity to sort out the difference. Her professionalism, knowledge, honesty and incredibly helpful. Couldn’t have asked for a better person to help us find our home.

Leo · 30 September 2021

4/5

Google

The experience with the letting agent, Nicola, was so incredibly professional. She is so friendly, bubbly and kind. She met with us at our rental property and was ready to take photos and videos with the help of our 8 year old son who she, very kindly, included in the process. The property was rented within a week - she knew exactly the type of tenant we were looking for. Nicola kept us in the loop at every stage and was fantastic. I could not recommend her more and will use her again in the future. The administrative team, however, was not so great which was a real shame as it let Haart down.. They were demanding, not overly helpful and sent through the wrong statement saying we would be paying an awful lot more than agreed with no explanation or apology for the mistake. I would give the admin team a 2 and Nicola a 5 hence the overall rating of 4.

Theo · 30 September 2021

1/5

Google

Lack of communication and transparency. Absolutely awful and unprofessional service. Called to view a property as soon as the advertisement was posted for it, and been told we will call you back to arrange a viewing, I called everyday to make sure I don’t miss out and still received the same response, eventually the property went let agreed and they didn’t even call me for a viewing. Absolutely not worth it, worse agency in Bristol so far.

Bassam · 23 September 2023

Agent replied · 30 September 2023

Hi Bassam I am so sorry. I have just spoken to you to sincerely apologise and explain that we have been hit with staff sickness this week which has unfortunately impacted on our service levels. Thank you for appreciating the call. We wish you all the very best. Regards Nicola Lewis - Branch Manager haart Lettings Bristol

5/5

Google

James has been really helpful at showing me and Ellie around prospective homes. Being first time buyers, the entire process has been alien to us, and it's been useful to have somebody not only able answer all of our questions regarding the places we're looking at, but also giving us insights into the entire process.

Aaron · 29 July 2019

Agent replied

Thankyou so much for this great review guys!! And you know I'm only a phone call/email away if you need anything going forward :)

5/5

Google

Thomas did a great job at explaining the scope of the Haart ‘s reach to the wider market. The valuation process was clearly explained and professional. He engaged very respectfully with me in determining possible steps forward to meet our family needs. He is a credit to Haarts and I would unreservedly recommend this estate agency.

Dave · 19 October 2024

Agent replied · 23 October 2024

Dear Dave, Thank you for your fantastic feedback! We're glad to hear that Thomas effectively explained our market reach and the valuation process while engaging respectfully with you. Your recommendation means a lot to us, and we’re proud to have him on our team. We look forward to assisting you further! Best regards, haart Estate Agents

5/5

Google

Absolutely delighted with the exceptional service provided by Ellie Powell. She went above and beyond when showing me around the property I was interested in buying and scheduled an appointment for me with her mortgage adviser colleague to see what they can do for me. Highly recommend you contact Ellie for all your property buying and selling needs - customer service she provided was 5* out of 5!

Paulina · 23 March 2024

Agent replied · 21 June 2024

Thank you very much for your lovely feedback on Ellie. We're happy that you have received a 5* service haart. Please let us know if there is anything further we can assist you with. Kind Regards, haart Sales

5/5

Google

I have to say thank you very much to Chloe Weeks and Nicola for the amazing customer services and all the support they give me during a difficult time (Lost family and friend during the Pandemic 2021). As explain before They provide to me one of the best customer services that I ever have in Bristol Property to let a room. I highly recommended this company and I recommended Chloe Weeks and Nicola for anything that you need. They are always available for helping you. Sorry for any inconvenience, Thank you very much again. Alex.

Alejandro · 13 July 2021

5/5

Google

I have recently dealt with Mel who is really friendly and helpful, thanks for all your help and advice with my tenancy I would definitely recommend.

Spencer · 11 November 2023

Agent replied · 25 November 2023

Thank you very much for your lovely feedback. We're happy that you have received a 5* service from Mel Please let us know if there is anything further we can assist you with. Kind Regards, haart Bristol Property Management

5/5

Google

I was really impressed with Ida Matczak for dedication, response, and commitment. She is very helpful, great communicator, and supportive in relation to property management; Overall- an excellent service and I would highly recommend to anyone for a letting service as a landlord I am truly impressed by their dedication, commitment and response; it has exceeded my expectation in every way.

Dhungana · 27 July 2024

Agent replied · 30 September 2023

Thank you so much for leaving a wonderful 5-star review for Ida! We're thrilled to hear that you are impressed with her service. Your satisfaction is very important to us. Kind regards, Bristol haart Bristol Property Management

5/5

Google

We have viewed a few properties with Ellie Powell and every time she has been amazing! She knows about the properties she is showing and you can tell she actually cares. Out of all the agents we have seen houses with, she is by far the best and we hope to be able to work with her again in the future!

Harlie · 27 July 2024

Agent replied · 26 August 2024

Thank you very much for your lovely feedback on Ellie. We're happy that you have received a 5* service Haart. Please let us know if there is anything further we can assist you with. Kind Regards, Haart Sales

4/5

Google

The experience with the letting agent, Nicola, was so incredibly professional. She is so friendly, bubbly and kind. She met with us at our rental property and was ready to take photos and videos with the help of our 8 year old son who she, very kindly, included in the process. The property was rented within a week - she knew exactly the type of tenant we were looking for. Nicola kept us in the loop at every stage and was fantastic. I could not recommend her more and will use her again in the future. The administrative team, however, was not so great which was a real shame as it let Haart down.. They were demanding, not overly helpful and sent through the wrong statement saying we would be paying an awful lot more than agreed with no explanation or apology for the mistake. I would give the admin team a 2 and Nicola a 5 hence the overall rating of 4.PositiveProfessionalism

Theo · 22 June 2021

5/5

Google

One of the best and professional agents I have ever dealt with. All of their employees are professionals, especially Nicola Lewis . She provided us with all the support in searching for the right property for me and my family. She provided us with professional guidance and information, and all the time, she kept in touch with us to provide us with all the developments and help us with requirements quickly. I would recommend to everyone if they want to live a unique and professional experience dealing with this agent and I feel lucky to deal with Nicola LewisPositiveResponsiveness, Quality, Professionalism, Value

Rayed · 22 June 2021

4/5

Google

Not used Haart's as a seller hence I can't give 5 stars cos I don't know but what I would say is that Adrian worked very hard to try and get a sale done with us. He got us access to info regarding the property to allay concerns about damp. It wasn't quite the right house for us so we didn't buy but obviously that's not on him. :)

Stuart · 22 February 2024

Agent replied · 21 June 2024

Thank you very much for your feedback. We're happy that you have received a great service from Adrian. Please let us know if there is anything further we can assist you with. Kind Regards, haart Sales.

5/5

Google

Atiyah was Very professional and polite, happy to answer any of the questions we had. Lovely friendly smile

Billie · 22 April 2024

Agent replied · 21 June 2024

Hi Billie Thank you for taking the time to leave such a gracious 5% review for Atiyah. We appreciate it very much. Kind regards haart Letting Bristol

5/5

Google

Thomas was an absolute pleasure to deal with! Made everything easy and explained fully and so pleasant to talk to! Thankyou !!

Lisa · 23 January 2024

Agent replied · 21 June 2024

Hi Lisa, thank you very much for your feedback. We're happy that you have received a 5* service from Thomas! Please let us know if there is anything further we can assist you with. Kind Regards, haart Bristol lettings

5/5

Google

Haart recently organised the letting of my flat. Bilal of Haart Lettings, Clifton has been fantastic! The communication and help along the way was second to none and I would highly recommend anyone looking to rent their property to give Haart a call!

Simon · 11 March 2022

Agent replied

Hi Simon - thank you so much for your lovely 5* review. We're so happy that you are pleased with the service that you received. You were a pleasure to deal with also. Kind regards Nicola Lewis - Senior Branch Manager Lettings

5/5

Google

Thomas Newson Taylor was very responsive and helpful giving a great service.

Andrew · 27 July 2024

Agent replied · 26 August 2024

Hi Andrew, Thank you so much for leaving a fantastic 5-star review for Thomas! We're thrilled to hear that he provided you with great service. Your satisfaction is our top priority, and we're glad that Thomas met your expectations. Kind regards, haart Estate Agents Bristol

5/5

Google

Very friendly, efficient and helpful team, with a special mention to Tyler, who was very accomodating and set me up with a property that was perfect match for me. Cheers!

Rob · 2 July 2023

Agent replied · 30 September 2023

Hi Rob Thank you so much for taking the time to leave us a 5* review with a special mention for Tyler. It's very much appreciated. Kind regards The whole team at haart Lettings Bristol

5/5

Google

I had an amazing viewing experience with Thomas NewsonTaylor. I’ll say that this is the first time I’m having a positive experience with a letting agent since my house search in Bristol! He was very detailed with his explanations and also patient with answering my question. He exhibited a high level of professionalism throughout our dealings. I highly recommend! He is such an amazing person!

Chi · 22 April 2024

Agent replied · 21 June 2024

Hi Thank you for taking the time to leave Thomas such a glowing 5* Google review. We're so happy that you appreciate the fabulous service that he provided to you. Kind regards haart Lettings Bristol

4/5

Google

The experience with the letting agent, Nicola, was so incredibly professional. She is so friendly, bubbly and kind. She met with us at our rental property and was ready to take photos and videos with the help of our 8 year old son who she, very kindly, included in the process. The property was rented within a week - she knew exactly the type of tenant we were looking for. Nicola kept us in the loop at every stage and was fantastic. I could not recommend her more and will use her again in the future. The administrative team, however, was not so great which was a real shame as it let Haart down.. They were demanding, not overly helpful and sent through the wrong statement saying we would be paying an awful lot more than agreed with no explanation or apology for the mistake. I would give the admin team a 2 and Nicola a 5 hence the overall rating of 4.

TJ’s · 11 March 2021

5/5

Google

I recently went through a house move during probably one of the most stressful times for people in a century. James from the office in fishponds, a new letting agent, was an absolute hero for me and my partner. I knew as soon as I met him, he was golden. He found us an amazing property and with an amazing landlord and during the whole ordeal, he was in personal contact with me throughout, trying to smoothen out the cracks made in other areas of the business due to this virus. Unfortunately, I have now heard James has been let go due to current affairs. He even stayed in contact and helped, even though he had no obligation to. I cannot thank him enough for his patience, his reassurance and overall, his great approach to the stressful work he was doing. If you manage to read this James, me and Tara thank you from the bottom of our hearts. I wish you the best of luck and hopefully after all of this blows over, fate has something special lined up for you. All the best. Ollie

Oliver · 11 March 2021

5/5

Google

Callum Sully has been our estate agent in the process of selling our house in Fishponds Bristol he is based at the haartt office in Fishponds. We have found him to both be hard-working consistent and an excellent communicator. Callum has kept in regular contact with us and the contact has never felt stressful. We have both really appreciated all of Callum's hard work and expertise and we would recommend him specifically to any people that need to sell their home or buy a home. Callum is excellent.

Rachel · 11 March 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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