haart reviews

★★★★★ 5/5

Google

The Haart team were so amazing in helping us find a place, but especially Nicola was a complete lifesaver, she went above and beyond to help us acquire a beautiful place through we were in a tricky set of circumstances and needing one on short notice. Nicola and the team took care of every detail of the process in a extremely timely manner and were always quick to respond and go out of their way to make sure we felt reassured while being consistently reliable and empathetic to our situation. I can’t express enough how grateful I am to Nicola, she became not just our agent but a good friend by being such an all around wonderful person. I know that in the future as my family grows I will be going through Haart and Nicola again to find our forever home.

Hannah · 19 March 2026

★★★★★ 5/5

Google

Nicola and the Haart team did an amazing job helping us find a flat. We had a very complex set of requirements and circumstances, and they were still able to find us the perfect place and get us moved in quickly. We also ran into some accounting issues on our end, and they made sure we were well taken care of while everything was being sorted out. We worked with a number of other agents and individuals who were not able to help us in the way we needed, but Nicola and the team at Haart provided a level of service we simply could not find anywhere else. Nicola, as manager, was especially helpful throughout the process. They were excellent from start to finish. 10/10, would absolutely use them again, and I would highly recommend them to anyone looking for a place.

James · 19 March 2026

★★★★★ 5/5

Google

We had a fantastic experience with the sales team at HAART, especially Thomas, who has been amazing and professional throughout the entire process of selling our property. From the very beginning, Thomas was approachable, knowledgeable, and always kept us informed every step of the way. His communication was excellent, and he made what can often be a stressful process feel smooth and well managed. Nothing was ever too much trouble, and his dedication and professionalism really stood out. We’re very grateful for all his help and would highly recommend Thomas and the HAART sales team to anyone looking to sell their property. Thank you again for all your hard work!

Inese · 13 March 2026

★★★★★ 5/5

Google

I had the pleasure of working with Michael while searching for a property and was really impressed by his professionalism, attentiveness, and friendly approach. He kept in touch regularly and made sure to let me know as soon as new properties came up, which I really appreciated. Even though I didn’t end up buying through him, my experience was excellent, and I’d happily recommend Michael to anyone looking for a reliable and genuine estate agent.

J · 22 February 2026

★★★★★ 5/5

Google

Highly recommend. I’m extremely happy with the service I received from Haart Lettings in Fishponds. The team is always keen to help. In particular, Nicola went out of her way to assist me with my queries. Even though I’m not a paying customer and it was outside of business hours, she offered invaluable advice and support. I’m very grateful for her help - thank you!

Peter · 1 April 2026

★★★★★ 5/5

Google

Renting thorugh Haart has been wonderful, not only is the communication excellent but they really care for their customers, helping and supporting us through each stage of the renting process. Lily and Nicola were absolutely amazing and heaven sent for dealing with us and our case, making sure to contact us at each new progression in our application. Couldn't thank them enough for their work and absolutely overjoyed with all of their help. Would absolutely recommend this company!

Lenni · 1 August 2026

★★★★★ 5/5

Google

I had the privilege of working with Lily who was an absolute delight and joy to work with. Nothing was too much trouble for her, her professionalism was second to none. When there were obstacles to overcome she was quick to find a solution, keeping me up to date at every turn. The communication between the team was great, they were so friendly and well informed. Thank you Lily for making my property search such a great experience.

Camille · 22 April 2026

★★★★★ 5/5

Google

Nicola Lewis is simply brilliant and has been consistently on the case, responsive, proactive and untiring up to and beyond ensuring our tenants had successfully moved in. I trust Nicola to work with all our interests at heart and to be her straightforward and reliable self, whatever the circumstances. I can’t recommend her too highly.

Julie · 1 December 2025

★★★★★ 5/5

Google

Thomas from Haart has been great at helping us to finally get our sale over the line, going out of his way to contact our buyer to help push the process along and get us a completion date. Thank you Thomas!

Penny · 6 March 2026

★★★★★ 5/5

Google

I was very happy when I got a message from Agent Haart via Louis Wilkins, because all this time I had been looking for a house to rent but had no luck. but by some amazing miracle I got a message from Louis to see the house exactly as I expected. The first time I met Louis, I was very enthusiastic about occupying this house and when I talked to Louis, it turned out that I was the first person to see this house. I am also very grateful to Louis because he is very professional and reliable. In the end I was able to occupy this house because of Louis help. On another occasion, I hope I can recommend other people to contact Agent Haart through Louis. Thank you Louis Wilkins

Eta · 15 January 2025

★★★★★ 5/5

Google

I have had the pleasure of Emma W helping me to find our new home. She has been absolutely amazing throughout the process and she has explained it every step of the way. She has been very understanding and professional with all dealings. And due to my poor health and extenuating circumstances she was very kind, understanding and empathetic. Her sympathy is just heart warming and she is amazing at what she does. Very thorough and helpful. Thank you Emma for the help and support!! 🫶

Sara · 15 January 2025

★★★★★ 5/5

Google

Emma was a delight to work with. She showed us around 2 properties with an amazing energy. Gave us space to have a think but also got us thinking about what we could do. It was a pleasure to work with Haart on this. Although we have not quite found our home yet. She was easy to get in touch with and ask anything and came back with answers really promptly. Emma also recommended other properties that could suit our needs having listened to what was important to us. 10/10 would recommend.

Francesca · 15 January 2025

★★★★★ 1/5

Google

My dear Haart Adrian ,Emma ,Rebekah and the owner *is lucky I don't have his name* and everyone else in there!!! I have been informing you since October about the gas which is the most dangerous but you still say (sorry to hear this) that it has yet to be fixed or that some inspection has yet to be done… Water is getting into the room from the rain (we are reporting this to you, your answer is sorry to hear it, buy a cheap spray from the supermarket!!! Knowing that there are children staying!!!! We are informing you that there are mice Again you are sorry but since October!!! And here we go December I inform you that the children's room smells like someone has died and you tell me sorry to hear it, spray some spray for the humidity and open the windows, fortunately you had to inform me about the windows that they open!!!! But the best thing is you never answer the phone I have everything on the camera you say today we will come and do it for you and then you say after Christmas. But when you want new buyers to come, you want us to open the door for you for your own benefit… Unfortunately, the dignity and health of my children costs 1£ and your own pocket for your own benefit costs as much as the value of the house is 1,500,000£ Thank you Haart !!

Effie · 22 December 2024

★★★★★ 5/5

Google

5 Stars - Excellent Service from Louis at Haart I had a great experience with Louis. Despite me being late for the property viewing, Louis remained incredibly patient, understanding, and professional throughout. His humble and kind attitude made the entire process stress-free and pleasant. Louis took the time to answer all my questions thoroughly and ensured I felt comfortable during the viewing. It’s rare to come across someone so dedicated and approachable in this industry, and I truly appreciate his efforts. I would highly recommend Louis to anyone looking for a reliable and courteous agent! Thank you, Louis, for your exceptional service!

Bristol · 22 December 2024

★★★★★ 5/5

Google

Id like to recommend Ida and give her a great 5 star rating as she was very quick and efficient with the renewing of my contract. I’d like to give Tom a fabulous 5 stars as he was ever so wonderful with the whole process. He was very personable and remembered my name and how to say it perfectly from the get go and it’s not always easy as my name’s French. Tom was always available to assist and respond to all queries, which helped with setting up everything and moving in as planned- I’d very much recommend Haart as a Lettings agency overall. They look after you from a potential tenant to when you become a tenant and during your time and if you stop by at their office, be on the look out for Tom as he’s excellent at his job. Thanks again Tom😊

Laure · 3 December 2024

★★★★★ 5/5

Google

Maxim has been super helpful in managing my tenants, and he has been quick at replying and dealing with any issues I've had. Thank you as well to the rest of the team!

Joe · 1 April 2026

★★★★★ 1/5

Google

I would never recommend Haart Lettings on Whiteladies Road. My housemates and I were forced to live in a mold-infested property that left us coughing constantly and had serious impacts on our health. I even had to see my GP due to symptoms triggered by the awful living conditions. Despite paying premium rent, the agency showed zero concern. Our safety was also compromised, as the patio door couldn’t be locked for months. We were left vulnerable to break-ins and theft, all while Haart dragged their feet on this critical issue. When it came time to move out, we were hit with an extortionate cleaning fee, a fee so high that it felt like outright financial exploitation. Throughout this nightmare, Shannon Bull, Nicola Lewis, and Thomas Newson were completely unhelpful and dismissive. They offered no contact with the landlord, no real support, and seemed only focused on squeezing us for money. If you value your health, safety, and finances, avoid this agency at all costs. They do not care about tenants, only profit. They're so cheap that they even forced me to leave a "falsified" 5 Star review!! If your a student Definitley AVOID.

Muhammad · 5 November 2024

★★★★★ 5/5

Google

I had a wonderful and lovely experience with one of the haart team Georgina ,she is welcoming, humble and respectful,.Georgina professionalism is a top notch,., my viewing time with her was amazing .she is so patient,chatty ,lovely and answered all my questions perfectly.Her prompt contacts to keep me posted n updated is something to be recommended. I can boldly recommend the haart to anyone.Thanks Gina really appreciate my time with you.keep up the good work.

Edna · 15 January 2025

★★★★★ 5/5

Google

I had the absolute pleasure of working with Georgina @ Haat Letting Agency, and I can't speak highly enough of her outstanding service. If there were a 100-star rating, she would definitely deserve it! Georgina went above and beyond in every aspect of her role, consistently demonstrating professionalism, dedication, and attention to detail. She made the entire process smooth and stress-free, and her communication was impeccable throughout. It’s rare to come across someone so committed to delivering exceptional service. Thank you, Georgina, for your remarkable work, you truly are a star!

Martha · 16 October 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Emma as my estate agent, and I couldn't be happier with the experience. From our first meeting, she was incredibly attentive and took the time to understand my needs and preferences. Emma guided me through the entire process of viewing and purchasing my flat, providing invaluable insights along the way. Her knowledge of the market was impressive, and she was always available to answer my questions. Thanks to Emma’s professionalism and dedication.

Hua · 9 October 2024

★★★★★ 5/5

Google

A big thank you to Ida Matczak, property manager for working quickly and efficiently to resolve a long standing issue with my property. She has only recently taken over as the property manager and I am impressed with her friendly professional manner. I was beginning to become disappointed with Haart, but she has restored my confidence with her 'can do' attitude. She responds quickly to messages and telephone calls which is reassuring. She does the little extra (thank you for the lift to the station) that goes a long way to building good relationships. A great addition to the Haart Management team. Sheila Mears

Iona · 23 September 2024

★★★★★ 5/5

Google

We recently worked with Ellie while purchasing our new home, and we couldn't be happier with the experience. From the very beginning, when we started looking at properties, Ellie was incredibly helpful and friendly. She took the time to understand exactly what we were looking for and provided valuable insights and advice throughout the entire process. Ellie's professionalism and dedication were evident at every step. She was always available to answer our questions, no matter how small, and she made sure we felt supported from the initial viewing to the final purchase. Her knowledge of the market and attention to detail made the whole experience smooth and stress-free. We are so grateful for Ellie's help and would highly recommend her to anyone looking to buy a property. She truly went above and beyond to ensure we found the perfect home. Thank you, Ellie!

Jack · 23 September 2024

★★★★★ 5/5

Google

Lovely people, beautiful environment. Nicola was very amazing and helpful throughout our search journey. Lilly is another beautiful soul who attended to us very well. Thank you so much Haart.

ABIGAIL · 25 March 2026

★★★★★ 5/5

Google

The team at Haart have been brilliant at looking after my tenants and my house. They work really hard sorting maintenance issues, negotiating contracts, showing prospective tenants round, etc. They are always professional, polite and knowledgeable. Being a landlord is a huge responsibility and I appreciate that all the support from Heart in making sure everything is legally compliant and safe and that everything runs smoothly. Special thanks to Rebekah and Ida.

Hannah · 4 January 2025