Trusted Agent profile · Bristol, City of
★★★★★
1,657 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,657 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,478
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotSelling your home can be extremely…
Selling your home can be extremely emotional and stressful. The Ocean Bradley Stoke team are professional and compassionate. They offer a personal and supportive approach throughout the whole process. We encountered a number of obstacles which were managed incredibly well by the team. If you are considering an estate agent you will not be disappointed. Thank you Ocean
1/5
TrustpilotWill not answer email my son moved in…
Will not answer email my son moved in no microwave oven main oven not working properly fridge is acting as a freezer the room prived is only small compered to the previous room from the same company and had to paye more money from last year can not get any response addresses jackel road bristol student accommodation Still not sorted out coker and fridge and know recived a bill from cancil for tax of £1500 as they forgot to send student exemption to cancil would not recommend the to any one
Thank you for your review. We have noted that maintenance issues were reported and advice was provided for the majority of the operational concerns raised. Your Property Manager will contact you today to discuss any outstanding issues, arrange necessary works if appropriate, and provide their direct contact details as your specific point of contact.Regards, Ocean
5/5
TrustpilotWe would like to sincerely thank…
We would like to sincerely thank our mortgage advisor Richard and his team at Ocean for the outstanding support provided throughout our home-buying process.
5/5
TrustpilotFlawless Service!
Flawless Service!My partner and I recently purchased a property and we were needing to rent our property we were living in. The buying process was quick and easy as well as regular updates from Liz each week on the progress of the purchase. We also used Ocean for the rent out our property which was a great option. James and Jemima went above and beyond from start to finish to get our property filled with tenants. I appreciate the work they put in, due to it being late nights and not in normal workings hours. They were at the property for every viewing without fail. From our perspective this was flawless service and we are using them to manage the property also. Thanks again James and Jemima.
5/5
TrustpilotEasy as anything!
House hunting in Bristol can be daunting as all heck, in a constant state of checking ads, calling letting agents, making applications, all while it feels like your competition is half the city. Ocean has been by far the most attentive and supportive letting agency of the bunch! Particular shout out to Tommy who's always been on call to answer any questions and make sure that we're well informed every step of the way!
5/5
TrustpilotFantastic solicitors for property purchase
We had a great experience with Ocean Property Lawyers. They do convenancing for all properties, not just those sold by their estate agent. The price was competitive and good value for the service we received.Our solicitor was Karen who was fantastic from start to finish. She went out of her way to ensure the process went smoothly, in spite of a major blunder by our mortgage advisor. I think it's safe to say we wouldn't have managed to complete on time without her support.The assistant team were also responsive throughout (special shout out to Emily) and it was always easy to get hold of someone with any questions.I would highly recommend Karen and the Ocean team to anyone purchasing a property!
5/5
TrustpilotDecember move in time for Christmas
All the team were super helpful and supportive . They did an amazing job with the marketing and arranged for 23 viewings over a weekend of which ten put in offers.There were a few set backs along the way but the advice offered was very helpful. Special shoutout to Julie the move manager for all the reassurance and support.
1/5
GoogleI recently sold my house, and throughout the process I personally felt that the service was more focused on the buyers than on my interests as the seller. This was my experience, and I found it disappointing.
5/5
TrustpilotHighly recommend Ocean!
Before putting our house on the market we invited 3 Estate Agents to give valuations and discuss their terms of business. We chose Ocean because we liked Clare’s easy and clear communication and felt the valuation was realistic. Ocean were excellent throughout the whole process, particularly when there were numerous hitches further down in the chain causing unexpected delays. They kept us informed very regularly and were proactive in dealing with buyers solicitors and agents. The service felt personal, professional and supportive and they achieved a good price for us despite a fluctuating market. We would have no hesitation in using Ocean again and recommending them to others. Particular thanks to Jenny for her ongoing communication with regular email and telephone updates and advice.
5/5
TrustpilotI was helped by Charles for me to get a…
I was helped by Charles for me to get a house l am currently living in from the first day l decided to rent it. I viewed the house mid August and Charles was my guide all the way through l got the keys. He was patient with me as the journey unfolded.He would give me feedback all the way .He was very helpful, I would not hesitate to refer to anyone.The whole team is just awesome and I am very grateful
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Ashleigh Westcott-Egan was very professional and dealt with every query quickly and professionally. She was a joy to work with. Very lovely young lady who returned every concern with answer and reassurance. She was on the ball with everything and made the whole experience so much easier knowing I had her a email or phone call away. They are very lucky to have her. Definitely recommend them.
5/5
TrustpilotOceans kept me fully up to date.
4/5
TrustpilotPersonable, professional and delivery focussed
Steve and team were incredibly proactive in marketing the sale of my property, going above and beyond as I was trying to secure my onwards purchase - ecaluation on a Friday, photographer on the Monday and live on Rightmove on the Tuesday. The sales brochure and photographs were excellent. Ocean secured several offers on my property, with offer accepted 3 days after listing - working at an incredible pace. Perhaps most importantly, securing a very good price. Really personable and friendly team. Steve has always been very happy to help and provide advice on my onwards purchase, often out of hours - which has been much appreciated. Even better ifs for me, would be enhanced clarification of buyers positions; smoother handling of offers (such that it reduces the pressure on the seller) and a more proactive approach to the management of the end to end sale (as was adopted at onboarding/listing). Thanks very much for all of your hard work. Sebastian
5/5
TrustpilotGreat service so far!
Although I've only just started the process with Ocean Estate both Tommy and Will have been really friendly and genuinely seem happy to help me with any queries I have. Everything is resolved in a timely fashion with no hesitation and unlike other Estate/Lettings agents I've worked with, they seem like they actually want to provide a good service to their customers rather than using the market to stiff-arm tenants into agreements that suit them.
5/5
TrustpilotIncredibly helpful and friendly
Our experience with Ocean Letting and Management has been great. William Jenkins has been handling our viewings and applications and has been incredibly helpful and friendly throughout the process. He has responded to our questions very quickly through both email and phone, and has kept us frequently updated whilst we waited for things to progress. The process has been very professional and straightforward and we would thoroughly recommend.
5/5
TrustpilotGreat company to work with!
Great company to work with, they made what would have otherwise been a stressful time finding a new property within Bristol so much easier. I would also like to personally thank Lily for her help during the viewings period and being super speedy with her email responses. I will 100% be going back to Oceans Estate Agents in the future to help with any potential future moves. Thanks again!
4/5
TrustpilotFabulous
Thank you Tommy for making our relocation back to Bristol as easy as possible. A relaxed and friendly manner, made us feel comfortable and avoid all the stress that comes with flat hunting!Tommy had even offered us alternative properties, after getting to know us and what our budget/ideal flat would be.Quick communication and ensuring myself and my partner are in the loop has made this a painless process :). Thank you Tommy!
5/5
TrustpilotThe conveyancing team at Ocean were…
The conveyancing team at Ocean were great people to deal with in the sale of my Flat , any contact I made and emails sent were answered swiftly by the team .Very professional from start to finish.We had a delay because of the buyers solicitor not being responsive enough but the pressure was kept on by the team at Ocean and we got the sale done . If not a little longer than expected because of the buyers side .I highly recommend Ocean Property Lawyers .There are many Conveyancing Lawyers out there that frankly do not respond at all to emails for days even weeks .Ocean is not one of them and I recommend them highly .Contact is key and Ocean kept up contact at all times Thank you to Lily , Tom ,Jenny and the team .
5/5
TrustpilotGreat mortgage advising and soliciting services
We worked with Ocean as both our mortgage advisors (with Simon Lack) and solicitors (with Ashleigh WE). Both were extremely helpful throughout our home buying process and kept us informed at all times. It was excellent being able to ask questions and have them answered in a timely manner. As first time buyers, we were very happy to have this extra help.We definitely recommend ocean for these services. A huge thank you to the team.
5/5
TrustpilotWe recently let a property through ocean
We recently let a property through ocean and could not be happier with the process and end result! Everything was smooth and we were frequently checked in on to make sure we were up to date on the process! I’d like to give a special shoutout to Jemima and James who were both incredibly kind and professional and helped up find the right property for us!
5/5
TrustpilotI really had very good experiences
I really had very good experiences. Although my process was very slow and delayed due to sellers. But Estate agents really helped and supported me through out process. Definitely would recommend. Amazing service very professional.
5/5
TrustpilotAshleigh & Simon were brilliant!
Ashleigh Westcott-Egan and Simon Lack were brilliant!We instructed Ashleigh to deal with the conveyancing for our sale and onward purchase and she always responded to my many emails and phone calls, which i found extremely reassuring in what turned out to be a much longer process than anticipated (purely due to a separate incompetent solicitor in the chain). She was patient and calm with us and was always available for questions. She got us to a position of being able to exchange very quickly, sadly this was delayed due to another in the chain which was out of Ashleighs control.Simon sorted out mortgage for us, he was also always available for questions, sorted us out with a decent mortgage considering current circumstances and very thorough. He kept in touch throughout the whole process.We would definitely use them both again and highly recommend!!
1/5
TrustpilotAVOID!!! AVOID!!! AVOID!!!!
Absolutely unprofessional, disrespectful and rude. If you want to sell your house use them as last option, please find in the review below why. I have sold my house with them couple of weeks ago (07/08/2024). Firstly they have never placed sign in front to show that the house is for sale, most likely thats why i had just 3 viewings for the first few weeks and two of them were the same family. Then the sales agent has blocked my email so i wasn`t able to send him emails ?!? After that when me and the buyer have agreed with the offer the offer looks like the so called "price negotiator” have said to the buyer that my furnitures are included in the price in case that i have clearly stated to her that we can discuss with the buyer separate price for the furnitures if he wants them. I have found out that 3 months later when the solicitors asked me which furnitures are included so i have been forced to sell my house with the furnitures because the “price negotiator said so"!!! I have been asked from them to provide evaluation which is valid for 3 months and they didn`t managed to get everything done in those 3 months period and at the end they has blackmailed me to move out from the house in 24h or i need to do (pay) a new evaluation!!! Their moving manager has sent me an email (on 12/07/2024) saying that everything is ready and they are coming to me with suggestion for completition date (24/07/2024) which “will give enough time to the solicitors to finalise the documents" and after that they have failed to meet the date which they have suggested to me. As a result i had to pay mortgage for one more month, council tax and “more enquiries” which accidentally popped up!!! And all of this is in case that me and the buyer were using them as our solicitors, so you can imagine what kind of communication they have got between themselves… After the sale i have asked them for the branch manager to contact me, so i can discuss the above with him/her, instead they have started to passing me between themselves. Thats mean that there is nobody to take responsibilities of what they are doing… Absolutely rude and disgusting behaviour by their unprofessional staff.To summarize, i have chosen them because they have offered lower commission than the other agencies and at the end of the day is my fault that i have chosen them, but when i calculated everything i have payed more money than i had to pay with another normal and professional agency... I hope my experience will prevent someone else to end in the same situation like me… The most polite thing what i can say is that this is not a good and reliable agency, use it as a last option if you have unlimited time and money to sell your property
Thank you for your comments. Your review is in contrast to the many positive reviews for our experienced and committed team at Ocean, Bradley Stoke. Additionally, we find your comments puzzling for several reasons.Regarding the initial slow progress, you chose to list the property at a price higher than our recommended valuation. Our suggested asking prices are based on the most recent local sales evidence and the unique features of each property. As the local market leader, we have multiple comparable sales prices to determine the optimal asking price. Once the price was reduced, activity increased, and we successfully agreed a selling price.Regarding the email issue, we did not block your emails. We take great exception to this insinuation. It appears there was a filter via your email service that blocked our messages. You may recall that we spent time with you in person at our office, trying to resolve this issue by sending emails while you were present, demonstrating that emails were blocked by your server.Regarding the furniture items, when we first met, you mentioned you were leaving the country and needed to sell the house with all of the furniture included if possible, which we accomplished for you. This was discussed in detail and agreed upon when the offer was presented. Furthermore, this was confirmed in writing on the 'Memorandum of Sale' and subsequent conveyancing documentation.Regarding communications with the office following the sale completion, you requested to speak with the Branch Manager. As this was regarding a sale, Stefano, the Associate Sales Director, called you personally, but you refused to speak with him. Liam, the Assistant Manager, also called, and you declined to speak with him. You were also provided with the conveyancing contacts so that you could discuss all matters with the appropriate persons.We regret that you have left a 1-star review, however we refute your claims in this instance.Regards, Ocean
5/5
TrustpilotSale of my house in Avonmouth
Alex visited to value my property and from the start I felt confident and supported . Alex had lots of good advice and referred me to Ocean solicitor’s who were efficient and kept me fully informed special thanks to Georgia who was a friendly supportive and informative voice at the end of the phone .Thanks also to Mark who was always full of good advice . Special thanks to Tanya she worked very hard for me and was friendly professional informative and listened to me patiently when I was stressed Thank you to the whole team - amazing !!
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Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
