Ocean Westbury on Trym reviews in Bristol, City of

★★★★★ 5/5

Trustpilot

We had a great experience with Jemima…

We had a great experience with Jemima Kivell from Ocean Estate Agents when viewing 1 Langley House. Jemima was incredibly helpful, friendly and informative throughout the viewing, taking the time to answer all of our questions and provide us with all the information we needed. She was professional, approachable and made the whole experience feel very straightforward and comfortable. We would highly recommend Jemima and Ocean estate agents for any future move.

David · 6 October 2026

★★★★★ 5/5

Trustpilot

First Class Service

James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had a large number of good quality applicants. It was difficult to choose. The advice and support has been excellent. They continue to manage aspects of the letting and I'm very happy with our arrangement.

Robin · 14 September 2026

★★★★★ 5/5

Trustpilot

Great service

We've used Ocean to find our tenants for several years now and they've always done an excellent job. Alun and the team are very professional and personable to work with. They always find good-quality tenants, take care of all the paperwork and are extremely helpful when it comes to organising safety certificates, etc. They offer great customer service and I won't hesitate to use them again in future.

Mrs · 16 September 2026

★★★★★ 5/5

Trustpilot

The whole conveyancing team at Ocean…

The whole conveyancing team at Ocean were very efficient and I would definitely recommend them. A big thank you to both Gemma and Alex who were very professional throughout the whole process and answered all my questions promptly and were great at keeping me up to date at each stage of the sale. Gemma went above and beyond with her attention to detail and was always very helpful whenever I had a query. Positive experience and an easier process keeping everything within the same company.

Suzanne · 22 June 2026

★★★★★ 5/5

Trustpilot

Oceans Eleven!

Went with Ocean as their reviews were good and they were local to me. Start to finish from offer to collecting keys was eleven weeks. They were brilliant!! Everything explained as we went and very straightforward to be honest. When I did have a question they answered it very quickly and took my calls when I needed to chat - speaking to mates who have moved recently that is their single biggest gripe; can't get hold of anyone when you need them. Shout out to Karen L and Sarah from Westbury-on-Trym - LEGENDS!!

Brian · 16 May 2026

★★★★★ 5/5

Trustpilot

Steve is an absolute legend

Steve is an absolute legend! He has seen me through a few house sales and purchases and quite simply he cares! Which is everything! An estate agent can’t guarantee all will go smoothly but what’s most important is having somebody like Steve when things do veer off track to quickly steer you back to safety with guidance and care. Cannot rate Ocean enough and a massive thanks to Steve and the team

Lara · 15 June 2026

★★★★★ 5/5

Google

Dear Melissa, I hope you are doing well. I just wanted to say thank you for all your help during the process of buying our house. You have been very efficient in going back and forth between us and the seller, and this really helped to keep things moving. We truly appreciate the way you managed communication from both sides so smoothly. There were some difficult times during the process, where both we and the seller had our own situations and constraints. During those times, you handled everything very calmly and professionally. Because of your support, nothing became stressful or escalated, and things stayed on track. We are very grateful for your patience, understanding, and continuous support throughout this journey. It has made a big difference for us. I also like to to extend our gratitude towards Paul and the other Mel, who kindly took time out whenever it was needed to show the property to us. Thank you once again for everything you have done for us.

Vignesh · 10 April 2026

★★★★★ 5/5

Google

Selling a home has to be one of the most stressful moments in one’s life. I am so thankful I chose Ocean to be my agents. The whole team made me feel looked after. They gave useful help & advice, nothing was too much trouble. I was kept fully informed from the start. I would in particular like to thank Mel & Chris, keeping me sane & always happy to listen. I would highly recommend the Westbury - on - Trym office. Definitely worthy of the 5 stars

Elspeth · 17 March 2026

★★★★★ 5/5

Trustpilot

Selling with Ocean. The Manager gave accurate guidance on…

The Manager gave accurate guidance on market conditions and pricing to achieve a sale in optimum number of weeks. Viewings were conveniently booked in and Sales agent gave feedback. Their Move Manager communicated well with the buyers once sale agreed. Great team work thank you 😊

Sue · 8 October 2026

★★★★★ 5/5

Trustpilot

Very positive experience with the team…

Very positive experience with the team at Ocean, Bradley Stoke. They managed our house sale, and new purchase and we were kept in the loop every step of the way. Special mention to Emily, Stefano and Joe as their efficiency made the whole process very smooth for us, which was greatly appreciated.

Ellie · 28 August 2026

★★★★★ 5/5

Trustpilot

Great service

We had another great experience with Ocean, when our previous tenants served their notice, James, Jemima and the team were really proactive in getting the property back on the market and a new tenant arranged straight away. The change over process was smooth and straightforward.

Matt · 5 October 2026

★★★★★ 5/5

Trustpilot

Faultless experience

I could not fault Luigi and Tracey at all. The 2nd time I have used Luigi through Ocean and I will never use another mortgage advisor. No matter how difficult & stressful the house buying process may be, I know Ocean will be the one company during the process I do not have to spend a second worrying about. Luigi makes everything so simple and easy to understand & I truly believe everything he does is in the best interest of the customer. Tracey has been fantastic making sure everything is going through as it should be and it’s so lovely to know you have people on your side helping to move things forward! Couldn’t be happier with the service we have received, a HUGE thank you to Luigi & Tracey at Ocean. Look forward to working with you again in the future :)

Izzy · 10 December 2024

★★★★★ 5/5

Trustpilot

Portfolio Managment

I have been using Ocean for the last 13 years to manage my rental properties in Bristol. The Portfolio Manager, Kayleigh Reynish, is outstanding in every respect; as indeed were her predecessors. Kayleigh is incredibly knowledgeable, not just about my properties but also about rental legislation. When required, Kayleigh responds quickly and she has a good team of tradesmen to call upon to fix any probmn. I can confidently recommend her services to any landlord.

Andrew · 21 January 2026

★★★★★ 5/5

Google

We have had a great experience with Ocean. In particular Paul was really helpful and found us our perfect home, and Mel has been a total star chasing and coordinating everyone in the chain and keeping us in the loop. The team are all friendly, proactive and work tirelessly to get things done. We’re really grateful to have had them organise our purchase 🙏

Gaby · 10 April 2026

★★★★★ 5/5

Trustpilot

Ocean have been brilliant from start to…

Ocean have been brilliant from start to finish. We used the estate agents, property lawyers and mortgage service, having it all in house made communication much easier. The addition of a ‘move manager’ in the sales team was invaluable! Thank you Lisa!

Kate · 8 September 2026

★★★★★ 2/5

Trustpilot

Bare minimum - don't use

Find a better firm!!I used them as recommended by the estate agents and it seemed like it would make things more streamlined and straight forward. The Conveyancers' office was physically located next door to the estate agents, so it should have been. Everything about how they communicated was poor. From answering the phone, where everyone sounded bored and not once gave their name until I asked, to the illiterate sounding emails I received on numerous occasions from my main point of contact. I generally could work out what she meant but it wasn't always clear, particularly when she included abbreviations she assumed I would know. I do not consider myself to be an unintelligent person, but I do not have a legal background and have limited prior experience of the process. I also know that poorly written emails were received by other people. I listened as my estate agent deciphered one, and had another poorly written one liner read out to me by my flat's management company. I assume the author must be capable of better since presumably she's passed some relevant qualifications, so I am left to conclude it is laziness. I also missed an email asking a question once, it can happen as was recieved at the same time as many that were 'info only'. Not hearing from me, she waited 4 weeks before chasing me, again with a 1 line email and without the history, so I then had to try and go back a month and find the original question. It felt as though she worked from a tick box perspective, along the lines of demonstrating she'd technically sent the information and/or request, then ticked off that she'd chased it etc. I feel she lost sight that her job was not to do a specific small task in the process on one given day, but to facilitate the sale as a whole. Despite constantly saying if anything was urgent please ring me don't email (like perhaps when one's not had an answer to a question for a month) she never once picked up the phone to me unless I'd left a message specifically asking her to. I also asked to speak to her boss on occasion, to try and understand what was going on. He is the only person I interacted with (though only briefly) in 4 months who sounded professional or like he had any interest.I believe the only reason the sale eventually happened was due to the brilliant contact I had at the estate agent. She and I spent a lot of time resolving issues. For example, the estate agent spoke to the buyers solicitors to clarify what they needed, and then I spoke to the management company to request the information. All of which should have been managed by my solicitors. There was also zero anecdotal advice from the Conveyancers about issues which weren't technically in their remit, but had been raised by the buyers solicitor where I needed to formulate a response, but wasn't sure how to proceed. On it's own, perhaps those might be reasonable. That they were scared of general off the record suggestions in case I sued, but on top of all the rest of the poor, disinterested service, it just felt like another negative. The reason I've given 2 stars not one, is because I believe they are inefficient at best, incompetent at worst, but not corrupt. (For internal use, as I don't believe in the public name and shame of individuals, but my main contact got married recently)

Moon · 4 November 2024

★★★★★ 5/5

Trustpilot

Renting in Bristol

I was looking to rent in a new city and Sophie was very helpful during this process. She has been willing to help in all ways possible and my partner and I would like to say thank you!

Mia · 30 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from Sam & The Ocean Team …

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our catch ups and banter he’ll always be a welcome guest at our forever home. Thank you Sam & Ocean

Helena · 5 June 2026

★★★★★ 5/5

Trustpilot

Big thanks to Ashleigh and the team for…

Big thanks to Ashleigh and the team for their great service and fast turn around, couldn’t have asked for better. Very happy with how it all went and wouldn’t hesitate to use them again. Highly recommend.

MR · 6 October 2026

★★★★★ 1/5

Trustpilot

Poor performance

I am a parent of student using Ocean Homes to rent accommodation. They are quick to take your rent and deposit at the beginning, however the same cannot be said of returning the deposit at the end of the rental period. It is as it they are taking advantage of students. This type of behaviour is totally unacceptable.

Alex · 27 August 2026

★★★★★ 2/5

Trustpilot

My partner had previous experience of…

My partner had previous experience of mortgage conveyancing but this was my first time. What I found unusual about Ocean Legal as a respected firm, is that there was no detailed on-boarding process and no customer service or care for clients -that with very hard to reach staff and slow responses left me feeling that we were completely at the mercy of the legal as to whether we would be successful - it never felt that they had our backs and we were working together to achieve the best outcome. There were repeated mistakes made by the legal team that we flagged at early stages and had to keep chasing up and last minute vital documents to sign with no prior warning. Ocean sold their package of support well to us but the reality was a bumpy ride as soon as we had committed to paying our legal fees. Lastly, my partner was actually told off for trying to get a crucial rapid answer from the legal office and we were given an ultimatum that If we didn’t like the way our case was being managed that we should go somewhere else, a blow when w had already paid the fees. However they did help us get the sale but the entire legal process was far from satisfactory. We would not use Ocean Legal again and would not recommend them to colleagues.

Customer · 6 October 2024

★★★★★ 5/5

Google

I have recently sold our house through ocean, we have been extremely happy with the communication and efficient service!! The viewings that were organised were so smooth and hassle free! Mel has been my prime contact throughout and she has been amazingly supportive, pro active and so responsive to all our needs!! Thank you for the smooth process, highly recommend

Olivia · 10 April 2026

★★★★★ 5/5

Trustpilot

OPL Conveyancing for sale and for purchase of properties

We used Ocean Property Lawyers for our sale and purchase. Gemma was great and helped us navigate some complexities with the transactions. She answered our questions and we really appreciated her timely advice.

D · 5 October 2026

★★★★★ 5/5

Trustpilot

Nicola and Neil from the mortgage team…

Nicola and Neil from the mortgage team were super helpful in finding us the best deal to suit us, managing the whole process and making it super smooth from start to finish. Nicola was invaluable in chasing the mortgage provider when they were being slow and massively helpful throughout!

HJ · 12 June 2026