Ocean Westbury on Trym reviews in Bristol, City of

★★★★★ 1/5

Trustpilot

AVOID!!! AVOID!!! AVOID!!!!

Absolutely unprofessional, disrespectful and rude. If you want to sell your house use them as last option, please find in the review below why. I have sold my house with them couple of weeks ago (07/08/2024). Firstly they have never placed sign in front to show that the house is for sale, most likely thats why i had just 3 viewings for the first few weeks and two of them were the same family. Then the sales agent has blocked my email so i wasn`t able to send him emails ?!? After that when me and the buyer have agreed with the offer the offer looks like the so called "price negotiator” have said to the buyer that my furnitures are included in the price in case that i have clearly stated to her that we can discuss with the buyer separate price for the furnitures if he wants them. I have found out that 3 months later when the solicitors asked me which furnitures are included so i have been forced to sell my house with the furnitures because the “price negotiator said so"!!! I have been asked from them to provide evaluation which is valid for 3 months and they didn`t managed to get everything done in those 3 months period and at the end they has blackmailed me to move out from the house in 24h or i need to do (pay) a new evaluation!!! Their moving manager has sent me an email (on 12/07/2024) saying that everything is ready and they are coming to me with suggestion for completition date (24/07/2024) which “will give enough time to the solicitors to finalise the documents" and after that they have failed to meet the date which they have suggested to me. As a result i had to pay mortgage for one more month, council tax and “more enquiries” which accidentally popped up!!! And all of this is in case that me and the buyer were using them as our solicitors, so you can imagine what kind of communication they have got between themselves… After the sale i have asked them for the branch manager to contact me, so i can discuss the above with him/her, instead they have started to passing me between themselves. Thats mean that there is nobody to take responsibilities of what they are doing… Absolutely rude and disgusting behaviour by their unprofessional staff.To summarize, i have chosen them because they have offered lower commission than the other agencies and at the end of the day is my fault that i have chosen them, but when i calculated everything i have payed more money than i had to pay with another normal and professional agency... I hope my experience will prevent someone else to end in the same situation like me… The most polite thing what i can say is that this is not a good and reliable agency, use it as a last option if you have unlimited time and money to sell your property

Mr · 24 August 2024

★★★★★ 5/5

Trustpilot

Sale of my house in Avonmouth

Alex visited to value my property and from the start I felt confident and supported . Alex had lots of good advice and referred me to Ocean solicitor’s who were efficient and kept me fully informed special thanks to Georgia who was a friendly supportive and informative voice at the end of the phone .Thanks also to Mark who was always full of good advice . Special thanks to Tanya she worked very hard for me and was friendly professional informative and listened to me patiently when I was stressed Thank you to the whole team - amazing !!

· 4 October 2023

★★★★★ 1/5

Trustpilot

Ocean Willow Brook Branch

I feel that I need to reply to the recent message from Ocean after their investigation. After we have had such an appalling experience from Ocean we are now being subjected with lies. Any bad comments we made were justified. First of all, Ocean were not the 4th local agent we instructed, so that is wrong. The first Estate Agent we instructed sold at a good price but unfortunately fell through due to us being unable to find a suitable property. We then instructed another Estate Agent but could not sell with them so decided to go with Ocean.There was a significant lack of communication from the start. All appointments for viewings were sent by text and when we called the office to get information about the people viewing our house, the majority of the time nobody had any further details to give us as it seemed they didn’t bother to find this information out and were also quite short with us on the phone and made us feel that we were bothering them, so it made us quite uncomfortable to phone them or even go into their branch as one time one of the staff rolled their eyes at us when we came in to ask for more information. The only nice person that was there was a lady called Emma who was the office Administrator and she tried to help us when she saw how upset I was. Unfortunately she has now left. There was even one time after a viewing that one of the Agents left our front door unlocked but we didn’t even mention it, just to not cause a fuss. We were never rude to anybody but understandably frustrated by the bad service and am astounded by the comments made by Ocean which are untrue. In fact since our time with Ocean we have had other people tell us what bad experiences they have also had, just wish we knew that before.

Natalie · 2 October 2023

★★★★★ 5/5

Trustpilot

Claire was really friendly

Claire was really friendly, followed up promptly and covered everything I needed to know.

Mike · 14 March 2026

★★★★★ 5/5

Trustpilot

Ocean Homes Landlord: Excellent

I recently used Ocean to let my property and have been delighted by the service from the Ocean team. From initial enquiry to finalising the tenancy, Scott and the team at Ocean have been excellent. Specifically, they communicated well and were responsive to emerging queries/issues. Within a week of marketing the property, Ocean secured a selection of high quality tenants and handled the end to end process of getting them into the property. I'd like to specifically thank Jemima for her diligence in finding great tenants in a short space of time and James and Sarah for their additional support. I have full confidence in the Ocean team and wouldn't hesitate to recommend them to other landlords.

Matt · 27 September 2023

★★★★★ 5/5

Trustpilot

Oceans were amazing.

Anon · 5 June 2026

★★★★★ 4/5

Trustpilot

Ocean Estate Agents at Bradley Stoke…

Ocean Estate Agents at Bradley Stoke were a good choice. Their experience and good local knowledge meant we got the property on the market at a realistic price,attracting lots of interest, and after a concentrated day of viewings, we had a bunch of offers. The team there werre friendly and efficient, and commumicated swiftly.We used Oceal Legal for convenience and to keep things in-house. The process seemed unduly long for a simple transaction with no chain at either end, but we got there eventually. There was a whopping £48 charge to transfer the funds after sale, which we hadn't spotted in the small print, and seems comparatively excessive.Overall, a positive experience, and I'd use Ocean Estate Agents again.

AM · 19 September 2023

★★★★★ 5/5

Trustpilot

I have had a very positive experience…

I have had a very positive experience selling my flat through Ocean.There were very friendly,helpful and professional at all times.I really couldn’t have asked for more.You hear bad reports about estate agents and yes,I believe a lot are justified,but I assure you this is a genuine review and Ocean really were excellent.Special mention to Melissa too,as she was great.

Tim · 30 October 2024

★★★★★ 5/5

Trustpilot

Ocean was incredibly useful in the…

Ocean was incredibly useful in the purchase of my first property, especialy Julie from the Gloucester Road branch. She not only kept me updated throughout the whole process but also sped the other agents up whilst they were being slow with documents. Would 100% recommend ocean for other home buyers.

TOM · 9 June 2026

★★★★★ 5/5

Trustpilot

Very happy with our experience

Right from start when we were unsure about renting out our house, we were relieved at our first appointment with Scott. He had all of the answers, advise and really put us at ease. Very knowledgeable indeed. Also Jemima was very helpful, friendly and couldn’t do enough to make us happy and relaxed. We’ve found a lovely tenant and hope that the journey continues as smooth. Thanks Ocean, it’s been a pleasure

Jemma · 12 March 2024

★★★★★ 2/5

Trustpilot

Letting the property with Ocean was a mistake!!!!!!…

Edit: I have just read Ocean’s reply to my review. The agency outright refused to manage any issues as I was no longer a client. I would have happily deposited funds with them had I been given the option. Original review: Letting the property with Ocean was fine, but the management of the property left a lot to be desired. Ocean do not vet their contractors properly, nor do they check the quality of the work. I paid £10,000 to have a house redecorated and when I complained about the work done the management team refused to visit the property to inspect it. As a result I found a new agent to let and manage my properties. The last property with Ocean was vacated today and the tenants have left a lot of issues. Ocean is refusing to deal with the issues because they no longer “manage” the property. Very unethical and money-grabbing company.

Danila · 5 August 2024

★★★★★ 5/5

Trustpilot

Simon is amazing!

We were with them for a long time due to difficulties with our sale but Simon was amazing! Kept us up to date with interest rates falling and getting us the best deals he could. Easy to talk to and fantastic customer service. He was highly recommended to us by a friend as well and we are so thankful.

Merryn · 24 October 2024

★★★★★ 5/5

Trustpilot

Thanks Simon

We decided to move house at a time when interest rates were regularly changing and we had no idea how to approach the market. Simon was brilliant from start to finish and presented all our options clearly so as to help us make a decision which best suited our circumstances. We ended up with a great deal and relaxed in the knowledge we had made the best decision for us at this time. Couldn’t recommend Simon enough and we will keep coming back for all our mortgage requirements! Thanks Simon

Josh · 4 September 2023

★★★★★ 5/5

Google

Melissa, Has done a great job at Ocean and help us all the way through. We felt listened and supported. And we are confident they find us the right place to leave.

Anthony · 4 October 2026

★★★★★ 5/5

Trustpilot

I had a fantastic experience with Ocean…

I had a fantastic experience with Ocean Estate Agents, more particularly Charlie! From the moment I inquired about renting a property, their team was incredibly responsive and helpful. They listened to my preferences and found the perfect home for me. The entire rental process was smooth, and their staff guided me through each step, making it stress-free. I'm truly impressed with their professionalism, attention to detail, and dedication to ensuring I found the right place. I highly recommend Ocean Estate Agents to anyone looking for a seamless and enjoyable renting experience.

Cres · 17 August 2023

★★★★★ 5/5

Trustpilot

Great viewings with Emma

We called to book a viewing and saw the property the same day with Emma.Emma was very pleasant and knowledgeable about the property. She was able to answer all our questions and seemed genuinely interested in our thoughts. Emma put forward our offer and called the next day to say it had been accepted.Would recommend Emma and the Ocean Westbury on Trym team.

Gavin · 9 August 2024

★★★★★ 5/5

Trustpilot

The staff were helpful and efficientSam Mcgreevy was efficient and helpful…

Sam Mcgreevy was efficient and helpful from the start. He kept us informed and was very professional as well as being friendly! When we accepted an offer, Tanya West in the legal dept. Took over our transaction. Again we felt looked after and in safe hands. Tanya dealt with the many communications effectively and helped keep the process on track, through to completion! She was helpful and approachable throughout, helping a stressful experience be a little less stressful!

Anne · 28 September 2023

★★★★★ 5/5

Trustpilot

Great job Ocean!

Our journey started with Lawrence, so friendly and totally professional explaining the house market and getting a competitive valuation for us, succeeding in a sale on the first day! Lisa and her team took over the chasing of our very long chain with regular updates, keeping us sain with her positive, thorough updates. Gemma worked so hard with our troubled chain breaking, as we said one step forward two steps back!! But we made it, with the amazing team at Ocean. Thank you all so much, we are now enjoying our new life in the country. X

Mrs · 6 August 2023

★★★★★ 5/5

Google

Thank you to Emma for understanding what we were looking for and for recommending what turned out to be our first home, and to Melissa for her excellent communication during the purchasing process and persevering until completion. A great service from the entire team and would not hesitate to purchase a house with Ocean in the future.

Emma · 4 November 2024

★★★★★ 5/5

Trustpilot

The best agents around!!

Having just completed today, the sale of a deceased estate property, with a few complications along the way, and having to contend with very difficult solicitors on the buyers side, I can firmly say I dont think any other agent could have handled and progressed things the way that Ocean did!!Just superb, from start to finish, so professional, sensitive when needed, and always available, we have appreciated it so very much as a family!!Good old fashioned customer service works wonder, and special mention to Melissa Bell, just the absolute best at her job, keeping us informed at every step along the way, we cannot thank you enough!!!The Sheppard/Lloyd family

Nic · 1 August 2023

★★★★★ 4/5

Trustpilot

Great service from the team throughout…

Great service from the team throughout my tenancy. Communication was always prompt and professional, and any issues were dealt with efficiently. Thank you for your support and assistance during my time in the property.

Kiki · 15 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend!

Ocean Property Lawyers are a great group of people. Very reassuring, understanding and responsive.As first time buyers we were quite clueless and ended up with a complicated purchase. Ella was thorough throughout and I would absolutely recommend her and the team to all of my friends. The assistants that answered the phones were also friendly, knowledge and always helpful.

Emma · 2 October 2024

★★★★★ 5/5

Trustpilot

Amazing letting agents

Myself and my partner recently let a property through Ocean. Amelia dealt with the arrangement of the viewing and what came next after we made an application of the property. She was so so helpful and approachable- we didn’t feel like we couldn’t ask questions and any issues we had she dealt with haste and very professionally. She even managed to organise some furniture for the new unfurnished property through the existing tennats who were getting rid of a few bits which was a great help with our move and made it so much easier. Also a thank you to Will who showed us around the property in great detail! I’d 100% recommend letting through Ocean!

Alice · 27 July 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Luigi for my remortgage, and I must say it was a fantastic experience. From the beginning to the end of the process, Luigi provided top-notch service. His advice was invaluable, and he guided me through every step with expertise. The entire process was smooth, thanks to Luigi's efficient and proactive approach. I highly recommend Luigi for anyone seeking a reliable and knowledgeable professional in the remortgage industry.

Consumer · 29 November 2023