Ocean Westbury on Trym reviews in Bristol, City of

★★★★★ 5/5

Trustpilot

Brilliant

Brilliant, so helpful and friendly but also professional, made to feel more like part of a family who really care, not just a business transaction. Always keeping me informed and upto date with the progress of the sale by telephone, I feel the more personal touch (much appreciated) Nothing was too much trouble, I really can't thank them all enough especially Mel who was with me every step of the way, thank goodness. They really are a lovely team and who highly recommend them.Jane Martin

Jane · 28 October 2024

★★★★★ 5/5

Trustpilot

Plain sailing with Ocean!

Dealing with one office for estate agents and solicitors all in one place where they also communicated easily with each other made everything easy. The software used by both parties were also very good. We knew about viewings, times, dates, clients & 2nd viewings. But the staff also kept us informed. We felt they listened to us. They were knowledgeable and patient. The legal side alsoHas a good software that we could log intoTo keep up with the status of the proceedings. ClareWas also very patient knowledgeable and understanding.Selling your property is never 'plain sailing' but the 'Ocean' team made it as painless as possible. Thanks to Paul ,Demi & Clare . Huge appreciation for all your hard work.

Mrs · 24 October 2024

★★★★★ 5/5

Google

Managed to sell a bungalow through Ocean in a difficult property market. Thanks to Chris, Paul and Mel for all their hard work in achieving a sale. Communication was great throughout the process. Would highly recommend.

Pashton35 · 17 February 2026

★★★★★ 5/5

Facebook

I am a little bit thrilled this morning, because I received the news from William Jenkins that I got the property in central of Bristol. I just want to say , thank you very much William from my deep heart. I have been looking for property for rental for nearly 2 months but there is no result. one part reason is because of the busy rental property market, and it is very difficulty to book for viewing. Everything gets easy until I met William. He is a very kind-hearted person. As you know my English is not very fluent, and he is very patient with all the process of my viewing property, applying for reference.etc. He is so professional on property, and he is an expert on the property. if anybody who want to rent or buy/sale property, I think you need his help. In summary, you are so kind and so professional, and wish you a good future.

Yuetao · 12 August 2022

★★★★★ 5/5

Trustpilot

From the start Charlie has been…

From the start Charlie has been professional and very helpful securing a good tenant for my property. Thankyou very much regards Trev

LINDA · 4 June 2026

★★★★★ 5/5

Trustpilot

Charlie has been super helpful…

Charlie has been super helpful throughout the whole process, from arranging the viewing to the application acceptance. Highly recommend both Charlie and Ocean Letting Agents!

Sophie · 11 May 2026

★★★★★ 5/5

Trustpilot

I would recommend

I would work again with Matt and Debbie in a heart beat. Matt really helped us secure the property we wanted even though there were multiple bids. He wasn't a smoozy real estate agent at all, which my husband and I really appreciated, but felt very authentic so was a delight to deal with. And Debbie was our contact for all the buying details and was very communicative. She was always available for queries and answered any question we had quickly, so we felt in very safe hands.

Maxine · 29 September 2024

★★★★★ 5/5

Google

Melissa has been excellent from start to finish, kept me informed, and always polite and helpful.

Becky · 11 July 2026

★★★★★ 5/5

Trustpilot

The Ocean Experience is a Breeze

I began the process of selling my flat with getting three different quotes. Of those, Ocean came out on top for both quote and professionalism. I initially met Matt, who talked me through the process and put me at ease about how it would move forward. Within days Matt found me buyer. From then on, I had the experience of liaising with different Ocean staff, from Ollie to Mike and Nicola on front of house, all of which are superb. I would especially like to say, how I found most useful, being able to call and speak with Nicola, who keeps the whole process glued together. At a time when situations can become challenging and stressful, Nicola is there on the end of the phone and always reassuring. Other estate agents do not offer this level of service and is most helpful. To sum up, I found the Ocean experience a breeze and all staff extremely professional. As a result my flat was sold within five months. Thank you Ocean very much indeed.

Tim · 21 September 2024

★★★★★ 5/5

Google

Ocean have been brilliant throughout my flat-buying process. They were really flexible with viewings and checked in regularly along the way. Melissa has been an absolute lifesaver, especially when it came to chasing solicitors during slower … More

Hons · 20 January 2026

★★★★★ 4/5

Trustpilot

The staff were always friendly

The staff were always friendly, polite but I think that the online communication especially when 2 clients needed to receive separate communications were not both informed . Being an older generation its hard to adjust to this online technical way of doing things and not always understood and I think the younger generation should take this into account. It lacks the personal touch of traditional methods . . There also seemed to be a lack of communication between in house agent and lawyers

Temple · 10 March 2026

★★★★★ 1/5

Trustpilot

Rude customer service

Rang from their opening time (8.45am) to try and get through to book a viewing, repeatedly hung up on, waiting on hold only to be cut off. Finally got through 2.5 hours to be rudely told the property is fully booked (shock). We all know the lettings market in Bristol is crazy, but is there a need to be so rude?

K · 19 January 2024

★★★★★ 5/5

Trustpilot

Mark and his team

Mark and his team were very helpful and nothing was too much trouble. They all worked extremely hard to make our sale happen.

Customer · 18 May 2026

★★★★★ 5/5

Google

The team at Ocean have been great from start to finish - Paul in negotiating annd securing the deal and Melissa has been excellent at getting things across the line without too much stress!

Harry · 17 February 2026

★★★★★ 5/5

Trustpilot

Melissa is a breath of fresh air

Melissa is a breath of fresh air. She provided me with professional, factual and community information in a way that endeared her properties locations to me. I now feel drawn to rent and then purchase in this area trusting Melissa would help me find a home at the right time. Although, I'm not in a position to buy yet, this didn't dampen Melissa's enthusiasm and eagerness to answer all the questions I had. I will seek Melissa out when I'm ready to buy and recommend her for your purchasing experience too. Your home after all, is the most expensive and stressful purchase you'll ever make. Clearly, Melissa understands the value of building rapport and trust with potential customers so good business will inevitably follow. Melissa is a credit to the industry.

Vicky · 4 September 2024

★★★★★ 5/5

Google

We have had a wonderful experience with Ocean Estate Agents throughout our home buying process. , the team was always professional, friendly, and helpful whenever we needed assistance. We wouldn’t hesitate to recommend Ocean Estate Agents to anyone looking to rent or buy a home. Thank you again for everything, and we wish the whole team continued success!

Abigail · 11 August 2026

★★★★★ 4/5

Trustpilot

Quick sale, but long wait to complete!

Andy was friendly, helpful and didn't rush me to put the house on the market after the photos were taken. There was very little feedback from Ocean from those dozen people who visitedt our property so no idea whether first time visit, or a repeat. House sold quickly, at advertised price, but buyers after surveyors report wanted to knock £25,000 off the price. I felt the agreed price by Ocean was fair, but felt a lack of support and enthusiasm to push the buyers into paying the amount I'd agreed on. After months of waiting for buyers various reports, they still wanted £25,000 off for no good reason. When Julie was there, I felt she was fully on my side, and after weeks of stress it was finally agreed at £10,000 less than original asking price, which included an estimate for a chimney problem I had offered to pay for at the beginning. Laura had a tough job with the conveyancing both with the buyers and our sellers, and did an excellent job in the light of so many difficulties.

Ruth · 29 August 2024

★★★★★ 5/5

Trustpilot

Luigi is a Superstar!

We were recommended Luigi Lattuca from Ocean Mortgages by a family friend. I actually contacted Luigi via LinkedIn and was impressed by how quickly he replied and set up an initial meeting for us.We were first-time buyers and didn't think we would be able to buy a property in Bristol. Within a half an hour meeting with Luigi he had answered all of our queries around buying our first home, and gave us a clear plan of action.Even after arranging our mortgage, Luigi continued to support and answer any questions we had. We cannot thank him enough, and we will be recommending him to anyone that needs mortgage advice!

Kate · 24 August 2024

★★★★★ 5/5

Trustpilot

Very helpful move manager

Our property sold very quickly, so I can't comment too much on that side (except that Sam and the team were very friendly and helpful in all communications!). But the real star for us was our move manager Sadie. We had a long chain (5 houses), where we were in the middle, and Sadie was great at chasing all the solicitors and keeping us informed of the progress. Unfortunately we had a last minute change of dates, and Sadie was key to getting the new date agreed quickly, and as completion approached she was keeping an eye on things for us even on a day off, so truly went above and beyond! We would definitely recommend Sadie and the whole Ocean team.

David · 23 August 2024

★★★★★ 5/5

Trustpilot

Professional & trustworthy experience

Claire Kington and the team at Ocean have been really great to deal with - thorough, professional, clear and friendly.

P · 26 May 2026

★★★★★ 5/5

Google

The entire team is great and Melissa Bell has been superlative, very supporting during the process and beyond. She helped me in choosing a good school in the area.

Elisa · 17 March 2026

★★★★★ 5/5

Trustpilot

Great service throughout

First of all, I was happy with the original valuation of the property, which sold at asking price. The sales process was long, and complicated by one or two factors outside anybody's control, but Jamie and Sadie were extremely helpful throughout, keeping me informed, always available to help with any queries and really going above and beyond to make the whole process run as smoothly as it could in the circumstances. Thank you very much indeed.

Sarah · 17 October 2024

★★★★★ 1/5

Trustpilot

Don’t expect your deposit back

Don’t expect your deposit back. Still waiting to hear back on our deposit being returned over 5 weeks after leaving the property. Agent is totally not interested and just says “we are awaiting the landlord”. Tenant Deposit Scheme states deposit should be returned within 10 days of vacating

Reb · 13 August 2024

★★★★★ 5/5

Google

Thank you Ocean team for helping all the way to make our dream come true ❤️ A special thank you to Mellisa Bell for her generous support in each step 🥰 …

Treesa · 17 February 2026