Trusted Agent profile · Bristol, City of
★★★★★
1,652 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,652 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,473
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotLuigi was always very quick to respond…
Luigi was always very quick to respond and has a huge amount of knowledge and experience so was able to provide clear advice on all our options throughout our house purchase. I would recommend him to anyone
5/5
GoogleThe team at Ocean kept the move for my mum easy and painless, were there to support with viewings and made the whole thing possible by supporting brokering conversations and negotiations to drive it through to completion. A special and personal thank you 🙏 to Mellisa Bell, for going over and above daily to help. What is normally a stressful time, the whole process was bearable as we knew you were there to help on a daily basis. Also we had some laughs, thanks again, Lynne and Sharon x
5/5
GoogleWe were looking for a house for a really long time and were starting to think it wasn't going to happen. Once we found the right house, everything went as smoothly as it could thanks to the people at Ocean Estate, specially both the Mels, Melissa Hudson and Melissa Bell. They answered all our queries whenever we needed it and were always there to support us with any questions we had to help speed up the process. They also put us in touch with the right people for assistance with mortgage, surveys and home move.
5/5
GoogleA big thank you to everyone at Ocean in Bristol, Westbury On Trym Everyone has been extremely helpful throughout the whole process. The housing market has been slow at the moment and the team at Ocean offered helpful advice throughout the sales process from the initial marketing, photography, negotiations regarding the price. The legal team helped guide us through the forms and the details of the conveyancing process. Our move manger has always guided us when we needed help. Many thanks to the whole team
5/5
TrustpilotFantastic service
Such a brilliant service. Answers all my queries very promptly and very patient in helping me to understand things. I can not fault the service in particular Luigi who has been so helpful.
5/5
GoogleWe used Ocean as on initial meeting Melissa H showed a very thorough understanding of both the property and the local market. With being from outside of the Bristol Area, the team took care of everything for us through to completion with Melissa B ensuring everything went smoothly. The personalized dashboard is a great tool for keeping an eye on everything from bookings for viewings right through the whole sale process.
5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
5/5
TrustpilotExcellent service from Kyra and the Ocean team
I had a great experience with Ocean throughout the process of securing my new home. Kyra Bull was friendly, professional and helpful from the initial viewing right through to progressing the tenancy.
5/5
TrustpilotGreat service
Whole process was smooth from the beginning to the end. There was someone to assist if I needed help. Charlie was very helpful during the viewing and Liz was brilliant throughout the whole process.
5/5
TrustpilotHouse valuation
Thanks Claire Kington for your prompt, professional and personable approach. You made what could have been a perfunctory valuation a thoughtful, enjoyable and engaging experience. Your insights and advice felt just right.
5/5
Trustpilotgreat team and really support you in purchasing a new home
Everyone in the team but particularly Mel Bell was always a listening ear
5/5
TrustpilotI had great experience with ocean…
I had great experience with ocean estate especially Charlie bird she guided me very well at every step.
5/5
GoogleMel was amazing. So helpful and got everything sorted out with minimal fuss. Couldn't recommend enough
5/5
TrustpilotAs a landlord having top tenants is…
As a landlord having top tenants is very important and Ocean certainly do their research in sourcing them and we are very grateful with special thanks to Lily ,Sam, Edward and all the staff at Ocean Bradley Stoke would 100% recommend
5/5
GoogleThank you Melissa Bell for your support and help throughout the buying process, with your help we achieved to exchange on the date that we agreed with the seller
5/5
GoogleThe team at Ocean did a great job selling my house. They were very knowledgeable about the housing market and also very professional, guiding us through the process from start to finish. The conveyancing team also did a great job and the move manager kept us informed about progress. A big thankyou to everyone at Ocean who helped us.
2/5
TrustpilotThey don't care and let you down
The agent made an appointment for a property valuation but didn't show, and didn't communicate to reschedule/cancel or say they'd be late. 2 * as I managed to get some info from them by email. But this ruined my plans. Ocean don't care and its evidence they don't deliver on their promises, when it matters. Avoid!
Good morning Kate, Thank you for taking the time to leave your feedback. I am responding on behalf of our manager, as he is currently unwell. We would like to offer our sincere apologies for the missed appointment and the inconvenience this caused. He has unfortunately been off work with norovirus and was unable to contact you personally at the time. He asked a colleague to call and explain the situation and to rearrange the appointment for later in the week; however, it appears that the calls were unable to connect. We fully understand how disappointing this must have been, and we are very sorry that this impacted your plans. We would still very much appreciate the opportunity to visit, meet you in person, and view the property, as well as to properly introduce Ocean and the support we can offer. He is hoping to return to work tomorrow and would be happy to rearrange at a time most convenient for you. Thank you for your understanding, and please accept our sincere apologies once again.
5/5
GoogleMelissa was friendly and helpful from our initial property viewing through to completion, responding quickly to emails and providing excellent support throughout the process.
1/5
TrustpilotAvoid, months of neglect, safety concerns ignored, and still no deposit after 7+ weeks
I rented through Oceans Agency and unfortunately had a series of experiences that left me and my flatmate feeling unsafe, unheard, and now still out of pocket months after moving out.
Thank you for taking the time to share your feedback. We are sorry to hear that you left the tenancy feeling dissatisfied and appreciate the opportunity to respond. Firstly, we acknowledge your comments regarding the reported occupant concerns. Having reviewed the matter, we accept there may have been opportunities for us to provide clearer guidance on the evidence required at an earlier stage. However, as this related to a tenant-sharing arrangement rather than a straightforward tenancy breach, any investigation relied heavily on information and evidence provided by those involved. While we appreciate the effort you made to document the dates, additional supporting evidence would have been required for us to take further action. Regarding rent arrears, all tenants named on a tenancy agreement are jointly and severally liable for the tenancy obligations, including rent payments. As a result, our policy is to notify all tenants, and where applicable guarantors, when arrears arise, regardless of which individual may have underpaid. With regard to the move-out date, our records show that the correspondence confirming the end-of-tenancy arrangements stated a 9:00am check-out time. We apologise if there was any misunderstanding surrounding this. In relation to your deposit, we appreciate that waiting for the process to conclude can be frustrating. As managing agents, we act on behalf of the landlord, while the tenancy agreement itself is between the tenants and the landlord. We are currently liaising with the landlord to finalise any proposed deductions and obtain the supporting information required. As the deposit remains protected within the relevant tenancy deposit scheme, we cannot release funds to either party without the appropriate agreement or instructions. Equally, we cannot make deductions on behalf of the landlord without following the correct process. Should an agreement not be reached, the deposit scheme provides a free independent dispute resolution service for all parties. We understand that this has taken longer than you expected and are continuing to work with the landlord to obtain the final figures as quickly as possible so that the matter can be concluded.
5/5
TrustpilotA job well done!
Thank you to Karen L and the team for a successful purchase.
5/5
GoogleI would like to express my sincere appreciation for the exceptional service provided by Ms.Melissa Hudson. From the very beginning, she was professional, knowledgeable, Patient and genuinely committed to helping us find the right property. Her clear communication, and friendly approach made the process smooth and stress-free. We are first time buyers and coming from different backgrounds, knowing that she went above and beyond to ensure every question was answered and help us understand things from our respective. Thanks to her dedication and expertise, what could have been a complex experience became an easy one. I would highly recommend Ms. Melissa Hudson to anyone seeking a reliable and caring real estate professional.She is indeed an asset to The Ocean agency.I wish her good luck in everything she does.A big thanks once again to Ms.Melissa and the entire Ocean agency team as well. Mr and Mrs.Vinod
5/5
GoogleMel and the team were excellent and really looked after me and the move…thanks!
5/5
TrustpilotPaige Brogan was very helpful and…
Paige Brogan was very helpful and professional. From the start to the end of everything.
5/5
TrustpilotWe have been using Ocean to let our…
We have been using Ocean to let our property in Bristol for nearly 10 years now and cannot fault the service provided by the extremely helpful James and Jemima in finding us great tenants for our flat. They thoroughly explain each stage of the letting process and promptly answer any questions that we might have, nothing is ever too much trouble. We can thoroughly recommend Ocean and will not hesitate to use them again next time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
