Trusted Agent profile · Bristol, City of
★★★★★
1,660 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,660 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,481
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant customer service
Brilliant customer service. They made my mortgage application process as stress free as possible and would regularly check for the best rates in the market during my conveyancing process. I would definitely use them again.
5/5
TrustpilotMe and my friends were shown round a…
Me and my friends were shown round a student property by Abu, and he was so helpful in answering any questions we had regarding bills and replacing utilities. He was extremely friendly and professional and when we wanted to offer on the property, he got all the details sorted in 24h. Thank you!
5/5
TrustpilotI recently re-mortgaged my property and…
I recently re-mortgaged my property and have very little understanding of what is involved. But the team at Ocean kept me informed, helped me understand the process and answered my many questions. They were simply amazing. They did everything they could to help me get the best rate in a very challenging market. Thank you!
5/5
TrustpilotStress-free
I'd just like to thank Ocean and our landlord for giving us such a pleasant tenancy throughout this year. Ocean have been very prompt and easy to work with.The landlord has been very understanding and eager to help. I'm sure that he will continue to be successful in the future with such an attitude!So, a big thank you from all of us!
5/5
TrustpilotIt's been a pleasure working with Ocean
It's been a pleasure working with Ocean Lettings (Willowbrook office, Bradley Stoke), both for a property purchase and, more recently, helping us to choose the right tenants. Ocean always call back when they say they will - this is so very important and results in an excellent working relationship.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. From the valuation with Steve all the way through the journey, which was very stressful made easier by having Mel with us every step of the way. Highly recommend.
5/5
TrustpilotI have had an excellent experience with…
I have had an excellent experience with the Ocean team, from my initial enquiry through to completion of the process and tenants moving in. Both Will Jenkins and Lily Butler have been informative, helpful and very professional, I would 100% recommend them.
5/5
Trustpilot5 star experience
The conveyancing team working on our sale/purchase couldn’t have done more - quick to respond, quick to chase, always pushing the chain on our behalf. They showed patience and kindness even during very stressful moments. We wouldn’t have gotten our dream home without them!
5/5
TrustpilotAn incredibly hard working team.
An incredibly hard working team of professional's. I've been impressed right the way through the process.Not one of the easiest situations that I've ever had to navigate my way through and don't think I could have done it without Move Manager Mel. An absolute champ!
1/5
TrustpilotWorst experience ever
Worst experience ever. After doing all the stuff done for moving they said due to reference landlord refuse to give you the house. At the end they deduct our £300 holding deposit. Very disappointing.
5/5
TrustpilotOcean are absolutely fantastic
Ocean are absolutely fantastic. Every member of staff is helpful, friendly and quick to answer any questions or queries. They made the whole process as smooth as possible and always answered the phone and emails. We are now happily settled in our new home and it wouldn’t have been possible without them. Thank you Ocean!
5/5
TrustpilotThey were very proactive and helped us…
They were very proactive and helped us at every step of the sell.The house valuation was the highest of the 3 estate agents we contacted but we sold very near to this price so good job on that too!
5/5
TrustpilotHaving just completed a sale on my…
Having just completed a sale on my propertyOcean have been amazing, Tanya has goneabove and beyond, keeping me informed at everystep of the way chasing solicitors on both sides,and always replying to calls and emails, and followingup any queries, or questions that I had.Very impressed with the service.
5/5
TrustpilotFirst Rate Service
This was my first time using Ocean Financial Services and I honestly could not have asked for more. Neil Butler arranged my mortgage and managed to get me an incredible rate that matched my needs perfectly. We had a couple of issues due to an archaic rule at the lenders end, and Neil pursued matters against all odds and managed to get it turned around (how he did this I do not know). Once arranged, Tracey Green took over and oversaw everything from form queries to follow ups with solicitors. She checked in with me every few weeks to make sure everything was going smoothly with my purchase, and already has my mortgage renewal date in her diary so that they can look for new deals. They are a fantastic team and I cannot reccomend them highly enough.
5/5
TrustpilotThis purchase turned out to be far from…
This purchase turned out to be far from straightforward. However, the Westbury office of Ocean were there to help us every step of the way. Mel in particular was fabulous - supportive and able to find ways to help overcome obstacles.
5/5
TrustpilotGreat service, would recommend
We received a really good mortgage service from Simon throughout our application. He took care to understand our circumstances and requirements and came up with a far more suitable recommendation for us than other brokers we spoke to.
5/5
GoogleVery helpful and friendly service from Melissa. I'm sure some of the questions were a bit trivial, but she went out of her way to fill in any details that mattered to us! I wish all agents were as friendly and willing to help :-)
5/5
TrustpilotI can honestly say that without Melissa…
I can honestly say that without Melissa at the Westbury on Trym branch helping through the home buying process it would have been a lot more stressful. I can highly recommend the branch as having excellent customer service.
5/5
TrustpilotMelissa Bell was very professional and…
Melissa Bell was very professional and efficient. I would recommend
5/5
FacebookThanks to Oceans. Their staff working so efficient that I have a great rental experience. Special thanks to William for his quick responsiveness and professional. Highly recommend
5/5
TrustpilotFrom the time I found about the…
From the time I found about the availability of the apartment for rent till I made the call and got appointment for reviewing everything was amazing and lovely Chantelle Made everything smooth and easy with her pleasant attitude. Great team and will always deal with you.Thanks for everything.
5/5
TrustpilotSimon and Tracey were amazing
Simon and Tracey were amazing! Very responsive and expert knowledge!
5/5
TrustpilotGreat Experience
Nothing but good things to say about Ocean during the process of finding a rental flat. Lily B was very helpful and understood our requirements perfectly. She answered all of our questions promptly and was helpful throughout the entire process.
5/5
TrustpilotHow helpful Ocean is and they always do what they say they are going to do, whether it’s call back or email with updates
I started my journey with Jack at Ocean, who was polite, friendly and professional at all times. Then Paul the Manager took over and he kept me informed of any updates and was always happy to go through anything I wasn’t sure of. Very polite and professional too.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Ocean Westbury on Trym won Gold for Best Estate Agent Guide 2026 Gold Award, Westbury on Trym branch at EA Masters 2025, and 1 other industry award since 2022.
