5/5
TrustpilotGreat Service
Honest and efficient service from Luigi and his team
Trusted Agent profile · Bristol, City of
Ocean Westbury on Trym reviews in Bristol, City of
★★★★★
1,664 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,664 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,485
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotHorrendous experience
I’ve spent a decade in rented accommodation, and this was by far the worst experience. It was stressful, unsupportive, totally unsympathetic, and I was completely powerless. No tenant should ever feel this way.
Agent replied · 22 November 2024
We are sorry for the delay in our response, we have been trying to find out which tenancy you are referring to over the weekend. We have not been able to do so and therefore we cannot comment fully.We are Bristol's leading independent agency and we manage thousands of properties across the city. We always aim to provide a positive, stress free experience for both landlords and tenants, as our many positive reviews on Trust Pilot do show. We are therefore concerned about your feedback, our proeprty management would like to investigate it further. Please contact customercare@oceanhome.co.uk with your property and tenancy details, and our Lettings Director will look into your case.Best regards, Ocean
5/5
TrustpilotMe and my partner recently bought our…
Me and my partner recently bought our first house together. Although completion took longer than anticipated, our conveyancer Ella did everything possible to get it through in time before our mortgage offer expired. Everyone was really kind to us, even when we did get a little flustered at times. Would use them again in a heartbeat. 😊
5/5
TrustpilotOcean Estate Agent, Whiteladies
Would highly recommend Ocean who have helped us complete on a flat sale. Cleo and Andrew in particular were great; friendly, always there for queries and support to keep the chain moving. They helped make the move process that little bit less stressful! Thank you :)
5/5
GoogleI had a fantastic experience viewing a property with Vandross from Ocean. He was welcoming, knowledgeable, and attentive to our needs, providing valuable insights about the property. The level of service was exceptional, I highly recommend if you’re looking for a dedicated estate agent.
1/5
TrustpilotCheap, but basic service
The sales process management process was poor. The sale was complex and I had to intervene and manage the process myself to secure completion.
Agent replied · 22 November 2024
We appreciate your feedback; however, the complexity of this particular sale, due to legal intricacies, placed several aspects beyond our control. Please be assured your Move Manager made every effort to expedite matters but had very limited control of these particular legal issues. Our review of the case file notes including all communications supports this. The pursuit of the EWS1 certificate, alongside adherence to BSA regulations, necessitated a great deal of additional conveyancing resulting in delays.Please note that your solicitor, being directly accountable to you as their client, may have provided more prompt responses than their communications with Ocean Estate Agents. We hope your onward move has been positive.Regards, Ocean
5/5
TrustpilotProfessional and supportive
I used the Westbury-on-Trym branch of Ocean to sell my Property. From the begining they gave excellent and accurate advice on selling. Everyone in the office is really lovely, and very supportive throughout the whole process which was painful at times! I couldn't have got through the completion without Mel my move manager, who worked relentlessly! I would highly recommend to others.
5/5
TrustpilotLetting our flat
Slick and smooth service from Alun and the team letting out our flat - highly recommend!
5/5
TrustpilotSelling our home was something new to…
Selling our home was something new to us but the team in westbury made this simple and easy to understand. They were proactive with getting viewings booked in and have a good system to allow you to track these. They were great with updating us throughout. I would highly recommend. Thank you.
5/5
TrustpilotAbu was really helpful in helping us…
Abu was really helpful in helping us find our first house! Thank you:)
5/5
TrustpilotGreat service
I recently had the pleasure of working with Ocean Property Lawyers, and I must say, my experience was outstanding. From the initial consultation to the closing of the deal, the team provided top-tier legal services tailored specifically to property matters.
1/5
TrustpilotEmbarrassing company
Embarrassing that a company can't even respond to multiple emails or pick up the phone for multiple days to a customer. Shame.
Agent replied · 22 November 2024
Yes, that wouldn't be good. Perhaps you wouldn't mind letting us know what service (sales, lettings, mortgages or conveyancing) you are hoping to speak to. And ideally what office in particular? Feel free to let us know via customercare@oceanhome.co.uk a Director will investigate as soon as possible. In the meantime please accept our apologies, Regards Ocean
5/5
TrustpilotGood manners
Good manners, helpful staff and quick responses. Especially William Jenkins.
5/5
GoogleI have dealt with Ocean Westbury on Trym for six months now. I have found the staff to be very professional and helpful. In particular, Melissa who was very kind and understanding of some problems I have. Now the sale is finished I thank Ocean for their professionalism and help.
5/5
TrustpilotReally happy with the service at Ocean…
Really happy with the service at Ocean Estate agents Bradley Stoke. They gave us an honest appraisal of the market, found us a good proceedable buyer quickly and progressed the sale with excellent communication throughout. I was an estate agent so do know the industry. Would definitely recommend Ocean if you are thinking of selling your property.
5/5
TrustpilotWould recommend them highly
Laura, Gemma, and the rest of the team were thoroughly professional in handling our property purchase. They kept us updated at regular intervals and were very organised. Negotiating a favourable deal with the opposite solicitor may not be their best suite, they offer a high-quality conveyancing service nonetheless.
5/5
TrustpilotTrustable Team
The Ocean team has been incredibly helpful and responsive throughout the purchase process. They were supportive, reassuring, and understanding. In transactions like these, building trust is essential, and I had a very positive experience with their entire team.
5/5
TrustpilotThank you for your help!
Victoria was very helpful with helping us getting our mortgage, so were other colleagues!! Thank you so much! :)
5/5
TrustpilotThe staff at Ocean have been wonderful…
The staff at Ocean have been wonderful Its been a long haul but never once have they given up I feel they are family in a good way They have been very professional and I have appreciated all the support they have given me from the initial marketing to completionI will certainly use them again
5/5
GoogleVandross from Ocean was an excellent guide during our viewing. He offered relevant and specific data concerning the property at appropriate points, while also giving us freedom to evaluate the house in the sequence we preferred.
5/5
TrustpilotWilliam Jenkins Marla - An asset to Oceans
William Jenkins Marla has made the transition of moving into a new home stress free. I really appreciated their dedication in ensuring the process is efficient. Truly left an impression on me towards Oceans, I'm always going to be coming back if there's ever any future house moves or sales.
5/5
TrustpilotGreat service
Really good service from Tom, Curtis and team - thank you
5/5
TrustpilotExcellent efficient service as always
I used Ocean Financial Services for my remortgage (Neil and Tracey) as I always do. It went smoothly as always and was very efficient. They are a great team and always responsive to questions. Wouldn't go anywhere else to remortgage my Bristol property. Service is excellent.
5/5
TrustpilotAbu Miah was helpful and informative…
Abu Miah was helpful and informative and warm
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
- Westbury on Trym
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Westbury on Trym
Source: EA Masters winners lists, as published, linked by year.
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Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Questions about Ocean Westbury on Trym
Has Ocean Westbury on Trym won any awards?
Yes. Ocean Westbury on Trym won Gold for Best Estate Agent Guide 2026 Gold Award, Westbury on Trym branch at EA Masters 2025, and 1 other industry award since 2022.
