5/5
TrustpilotSuper Luigi Bros
As always, Luigi was excellent. Really good advice we trust and explained in a way we can understand!
Trusted Agent profile · Bristol, City of
Ocean Westbury on Trym reviews in Bristol, City of
★★★★★
1,664 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,664 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,485
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe very best of customer service
Excellent customer service from start to finish. I have nothing but praise for Paul and the Team. Really felt everything possible was done to help me sell my property and purchase another property. If all organisations were as committed then England would overcome a lot of its present economic difficuties.
5/5
TrustpilotNew rental property
New rental property - service was great from start to finish. Joshua Jackson answered all of my initial queries on the property over the telephone, provided an informative and personable viewing (which believe you me is not always the case with other agencies) and has continued to provide timely and support after care. Would highly recommend.
5/5
TrustpilotCustomers of a rental property
We are currently going through the rental process with Ocean, and I cannot recommend them highly enough. Jemima in particular has been so friendly, responsive, helpful and efficient. The process has been so quick and easy!! Thanks for all your support! Emily & Ben
5/5
TrustpilotFantastic experience
They were really helpful. They offered really useful advice and support in finding a mortgage, and they were especially helpful around rate changes, always looking out for improved and better offers. I felt very well looked after.
4/5
TrustpilotWe found the communication with the…
We found the communication with the lawyers at first somewhat difficult, due to their reliance on email and their portal. Once we spoke to the case handler and said what we wanted the service was excellent and improved measurably.
5/5
TrustpilotPhaedra was great helping us rent a…
Phaedra was great helping us rent a home with Ocean.
5/5
Trustpilothighly recommended Livia
The way and speed Livia conducted the whole process of buying the house,nothing too much trouble and would get back to me in a instant with any questions,I have been buying and selling houses about 40 years and I got to say this was the best service ever😊
5/5
TrustpilotGreat experience
The team were always helpful, on hand to answer any questions and eager to make the process as smooth as possible. Our house sold quickly at a price we were happy with and we were kept up to date with the developments through to completion.
5/5
TrustpilotMirela is amazing
Mirela is amazing. We live in the other side of the planet but she has the ability to manage our property like a friend would. Every real estate letting agent should have a Mirela. Customer service opitimised.
4/5
TrustpilotEfficient and friendly service
Efficient and friendly service, Ocean produced a good sales pack (photos etc) and were proactive in getting a buyer for my home. Very useful to have a move manager service, I did have to chase but found them easy to contact and quick to respond to questions
5/5
TrustpilotLauren and the team are really…
Lauren and the team are really supportive for all purchasing process. Thanks all.
5/5
FacebookBrilliant experience with Ocean. Will Jenkins has been fantastic helping us with our tenancy application and we are so grateful for his regular communication and updates. Highly recommended.
5/5
TrustpilotChantelle was very helpful and did her…
Chantelle was very helpful and did her best to accommodate our needs.
5/5
TrustpilotAmelia was very Prompt,professional and…
Amelia was very Prompt,professional and helpful in dealing with my rental
5/5
TrustpilotWe can’t thank the team at ocean…
We can’t thank the team at ocean westbury on trym enough for selling our house for us .Steve you were brilliant , Mike who carried out the viewings and Move manager Mel who was always at the end of the phone when we had a query etc or needed advice.Very professional and would highly recommend.Also the ocean property lawyers who were so efficient.
1/5
TrustpilotStay away if you're a buyer or tenant
This is the worst company I ever dealt with through selling property. Extremely unprofessional, disrespectful, and clueless. Stay away from them if you're a seller or tenant.
Agent replied · 22 November 2024
At present, we don’t have any live record of J Thomas selling a property through our offices. It’s possible that you’re a tenant in a property that we’re selling for your landlord.As the largest independent agent in Bristol for the past 40 years, Ocean takes pride in prioritising a positive experience for all our customers, whether they’re direct or indirect.We are sure that the manager of your local office would be more than willing to address any concerns you might have. However, you’re also welcome to reach out to us at customercare@oceanhome.co.uk. Please provide details about the property in question so we can address any potential issues. At this point, we respectfully refute all of your comments and implications. Please see the thousands of positive reviews here on Trust Pilot for further evidence of our commitment to customer care. Regards, Ocean
5/5
FacebookWhen deciding to rent our home, Will Jenkins provided exceptional service from right off. He’s friendly, professional and responds quickly to all questions. Couldn’t recommend enough - thank you!
5/5
TrustpilotHad a great experience with Oceans…
Had a great experience with Oceans Estate Agents especially they are local of Bradley Stoke, Bristol. They have always been very thorough, approachable and professional and always provided very helpful guidance and advice especially I was a first time buyer and almost knew nothing about the whole process. Highly recommended.
5/5
TrustpilotAppreciation to Phaedra King and Ocean
Got an amazing service from Phaedra King working at Ocean. She was able to help me secure a booking to view a property in a short time frame and gave me all necessary advise and support to move into the property all in just over 2 weeks. Very thankful for her assistance along with her team.
5/5
TrustpilotEverything made simple
The Ocean team did a fantastic job of keeping me in the loop and supported during a buyout process. Dimitri and Tracey in particular were a great help and are a credit to their team. I've had such a good experience with Ocean that I'd use them again in future, and recommend them to others.
5/5
TrustpilotVery professional service
Very professional service. Quick and efficient. Thank you Phaedra.
5/5
TrustpilotThank you thank you thank you
Thank you thank you thank you. Such a prefect easy moving experience, right from the start valuation, photos, marketing, sales agreement, management of the sale, conveyancing, exchange, and completion. The whole thing was brilliant. Great team
5/5
TrustpilotLily at Ocean has made the whole…
Lily at Ocean has made the whole process as smooth and as stress free as I think the process of letting can be. With regular communication and updates, we have felt in control and up to date. Made the whole process pain free!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
- Westbury on Trym
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Westbury on Trym
Source: EA Masters winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Questions about Ocean Westbury on Trym
Has Ocean Westbury on Trym won any awards?
Yes. Ocean Westbury on Trym won Gold for Best Estate Agent Guide 2026 Gold Award, Westbury on Trym branch at EA Masters 2025, and 1 other industry award since 2022.
