5/5
TrustpilotVery Patient and Helpful!
First time moving house was very stressful and there was lots I didn't know. Abu Miah was very patient and helpful in talking me through the process. Would highly recommend!
Trusted Agent profile · Bristol, City of
Ocean Westbury on Trym reviews in Bristol, City of
★★★★★
1,660 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,660 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,481
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleVery personal, sensitive, customer service!
5/5
TrustpilotSo professional, fair and friendly
We had bought and sold with Oceans and I would totally recommend their work and service. So friendly and professional. Things moved fast and I really appreciate their nudges to get paperwork done with our busy schedules, we never had to chase them for anything. Always had feedback on all viewings, pricing on sale and buying fair and realistic. Genuinely nice people doing a great job.
5/5
TrustpilotThere is a reason we’ve used them twice…
There is a reason why we have used the team a second time. Incredible service. Once again they’ve made the process very easy and straightforward. Highly recommend.
4/5
TrustpilotA positive outcome in an awkward process
The online process was not explained very well and an unrealistic expectation of viewings was given. Once we had properly signed up - by visiting the office, which shouldn't have been necessary - the sales negotiator was excellent. She was very attentive to the detail we gave on the house before the first viewing. She was very positive and enthusiastic. All the office staff were very welcoming and wanted to help.
5/5
TrustpilotThank you !
Joshua has been very helpful in answering all of our questions and concerns. He has made this experience much les stressful, thank you!
5/5
TrustpilotExcellent service
Excellent service and updated at every stage
5/5
TrustpilotGreat estate agents
The Ocean Team supported us fully throughout our moving process and as first time buyers, provided us with all the help and information we needed to complete the buying process. From our very first viewing of the property up until completion, the team were always quick to help us with any queries and questions, and always to a high standard. Overall we couldn’t be happier with the experience and the services provided.
5/5
TrustpilotA joy to work with, super efficient from end to end
Neil and Nicola were both a joy to work with. Super efficient from end to end! I will definitely recommend Ocean in future!
4/5
TrustpilotOcean get things done
everything from the sellers solicitors was fantastic in terms of communication and in terms of helping to process matters when things were stalled with my own solicitors. only a minor blip with regards to management company of property not being aware their the flat was even being sold and i had not been given codes for the building access to recycling and shed or energy reading area. Otherwise Ocean have been fantastic
5/5
TrustpilotHighly recommended
Jemima was a great help throughout the whole process. First time renting in Bristol and was made far simpler and smoother with her help. Thanks again!
5/5
TrustpilotI worked primarily with Debbie West
I worked primarily with Debbie West, and the service was excellent. She communication was great, and she updated me every few days, even when there wasn't much change in progress. This helped to give me peace of mind and assured me things were carrying on as they should. Everything at the estate agents' end was very efficient during exchange and completion, and they appreciated I wanted to be in ASAP. I would recommend :)
5/5
TrustpilotGreat move experience
Move managers Elizabeth and Lisa were brilliant, keeping us updated on the sale at all times .
5/5
TrustpilotGreat move experience
Move managers Elizabeth and Lisa were brilliant, keeping us updated on the sale at all times .
5/5
TrustpilotReally good experience
Really good experience. Liam was great and always happy to help.
5/5
TrustpilotFantastic…
My experience with Ocean Estate Agents was fantastic.Lisa called me regularly to provide me with an update on the transaction.
5/5
GoogleI would like to commend Melissa Bell at Ocean Estate Agents at Westbury on Trym office. She is very helpful, knowledgeable and so easy to talk to. Nothing is too much trouble and would highly recommend her.
5/5
TrustpilotTotal Focus on us.
We have used OEA over four times in the last few years and plan to use them again in the coming months to sell a flat. The team are always focused on us and are not phased by any issues that crop up.They keep informed at every stage so there are no surprises. OEA have a great team , great service.
5/5
TrustpilotOcean Estate Agents
A great experience with Ocean as a first time buyer. Thank you to Debbie and the Ocean team for all of their help and support.
5/5
TrustpilotJemima was super helpful and efficient!
4/5
TrustpilotOverall very good exerience
Overall, a very good experience from Ocean's estate agency and conveyancing teams. Obvious great local knowledge. Found me several potential buyers, so managed to achieve a good offer above the target. Helpful all the way through, with regular updates about progress with the process. The only disappointment was at the interface between the agency and conveyancing teams, as I was quoted the wrong conveyancing fee by the agency team.
5/5
TrustpilotFrom start to finish
From start to finish, Melissa Bell has been amazing in guiding us through our journey. Would definitely recommend Ocean Estate Agents and their solicitors!
5/5
TrustpilotReally helpful staff
Really helpful staff. Tanya kept us informed all the way through.Conveyors need to liaise with clients better, and not requesting information that they already have supplied. Numerous times.
5/5
TrustpilotGreat experience
Ocean Agents were great from the start of the process to the end. There was clear communication throughout and their staff are friendly, reliable and competent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
- Westbury on Trym
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Westbury on Trym
Source: EA Masters winners lists, as published, linked by year.
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Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Questions about Ocean Westbury on Trym
Has Ocean Westbury on Trym won any awards?
Yes. Ocean Westbury on Trym won Gold for Best Estate Agent Guide 2026 Gold Award, Westbury on Trym branch at EA Masters 2025, and 1 other industry award since 2022.
