Trusted Agent profile · Bristol, City of
★★★★★
1,660 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,660 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,481
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotOcean conveyancers were great from…
Ocean conveyancers were great from start to finish. We really do appreciate all their hard work (particularly Lily) as our purchase was a tricky one. Always responded quickly and happy help.Thank you!
5/5
TrustpilotExcellent mortgage broker, Richard (Ocean, Bristol)
Recently completed my house purchase using Ocean’s (Bristol) mortgage broker and conveyancing services. Richard (mortgage broker) was very helpful in finding the best mortgage deal for me and then processing the application with regular updates. Given the turbulent mortgage market, he researched the market and found the best deal. And at one point when rates went down a bit, he kept an eye and helped me secure that new lower rate with the same lender before the exchange date. He is very helpful and gives great advice on mortgages. Unlike other brokers who take fees from customers as well as commission from lenders, Ocean/Richard offers FREE mortgage broker service to customers. I have used Richard in the past and it has always been an excellent experience. I would highly recommend using his services to anyone reading this.
5/5
TrustpilotHouse viewing
Had a viewing with Claire. Very informative on aspects of the property.
5/5
TrustpilotMelissa was so knowledgeable and…
Melissa was so knowledgeable and professional in helping us that I would not appoint another agent to help us.
5/5
TrustpilotProfessional Team who worked hard for us
We both bought and sold our home with Ocean. We then used their solicitors to do the conveyancy on both sides. It was an easy process and the whole thing (buying and selling) took just 15 weeks from initial contact to completion. The whole team worked really hard for us but I'd like to mention 3 people who really went above and beyond. Seamas, Emily and Livia, you all made our lives easier. Thank you
5/5
GoogleMelissa was so kind and attentive! Her support through a stressful time was invaluable! She’s a legend
5/5
TrustpilotOcean Lettings have been great in…
Ocean Lettings have been great in finding me a Tenants. Many thanks to William Jenkins who met me for the valuation, as well as Amelia West for finding Tenants quickly. Will use again.
5/5
TrustpilotResponsive and professional
We had a really good experience with Oceans Conveyancing (Bradley Stoke) when buying our house. The team were professional, efficient and communicative throughout the process and helped us navigate some hurdles effectively. Thanks in particular to Livia Cupello who was in daily contact with us towards the end of the process - really appreciated being kept in the loop.
5/5
TrustpilotValuable advices and great support
It is the second Mortgage that was negociated through Ocean and we are really satisfied with the service received everytime. We've received very good advised, timely update and were satisifed with the final mortgage signed. Thanks for helping us chose the best mortgage for us and taking the time to know our long term plans
5/5
TrustpilotSpecial thanks to Dimitri
Special thanks to Dimitri for his outstanding work, attentive to details, hardworking, and quick. We're truly grateful for everything you've done!
5/5
TrustpilotGood price achieved quickly
Good price achieved quickly.
5/5
TrustpilotSam and Tanya were very helpful…
Sam and Tanya were very helpful throughout the process, from viewing to completion. Would definitely use them again (shout-out to Luigi, our Ocean mortgage broker, who was also excellent)
5/5
TrustpilotEfficient, approachable Staff
Staff were helpful, replied quickly to any questions and were professional and friendly. There were a few too many duplicate emails which became a bit confusing but the branch staff where happy to help.
5/5
TrustpilotWorth it
I had good service and communication throughout with everyone I talked to. They negotiated a good price for my property, and then helped with the process. In particular, the Move Manager Nicola provided an invaluable service in keeping me updated, helping chases solicitors, and move things along. This made the proces much less stressful. I would use Ocean again.
5/5
GoogleWe would highly recommend Ocean Westbury branch, and Chris in particular has been an exceptionally helpful and proactive estate agent. He has gone out of his way to help us as buyers, really listening to our needs and going the extra mile to help us find the right place for us. Thank you.
5/5
TrustpilotI'm a landlord of a number of rentals…
I'm a landlord of a number of rental properties in Bedminster and have recently passed the management of the properties to the Bedminster branch.Jamie in lettings has been a huge help with all the administrative work and guiding me through the process and generally been great to work alongside.If your looking for a professional, reliable team who go above and beyond to make make things run smoothly then I would strongly recommend Ocean estate agents who have a great team.
5/5
TrustpilotI had a wonderful and stress free…
I had a wonderful and stress free hassle in a getting a nice house through them.Customer service was amazing and the agent that attended to me William Jenkins was very professional and kind
5/5
GoogleMellisa Bell has been incredible at ocean and helping us with our new house! Exceptional service!!
5/5
TrustpilotA minor-party sails on a pacific Ocean
My experience is in a minor situation, but one, I think, worth recording. For many years, I rented a garage from the now-deceased owner of the property. After her death, it fell to Ocean to sell the property. Ocean contacted me, in a courteous way. Although I attended one viewing, I was pleased to be confident to lend the keys. When the sale was, finally, concluded quickly, although it left me the task of vacating the garage, I had made plans; and Ocean staff were helpful and flexible, in ensuring that I could move, without undue stress. In my visits to the Westbury Office, I dealt with several members of staff - principally Melissa Bell - who all treated me with the same warmth, as if I had been a client - not a mere third-party - which was just right. As several dates were involved, I shall use the date of this review.
5/5
TrustpilotExcellent service
Everything went very smoothly and was informed of all eventualities in good time
5/5
TrustpilotThe sales team at Ocean in Westbury on…
The sales team at Ocean in Westbury on Trym did an excellent job marketing, selling and following up the necessary paperwork. Would highly recommend them. Special thanks to Mel, Mike & Steve
5/5
TrustpilotJosh Smith is brilliant at ensuring we…
Josh Smith is brilliant at ensuring we are kept up to date about our property and nothing is too much for him. Since Josh has become our Property Manager any questions asked are answered quickly, efficiently. Every company could do with a Josh Smith!
1/5
TrustpilotCalls ignored
Initial contact with Ocean is great, pre having a sale agreed, they answer the phone quickly and seem really on it. However, it’s a whole different story whilst the sales transaction is going through … they have all your numbers on their system and then just refuse to answer the phone to you. They do not consider it their responsibility to ensure your purchase goes though promptly, and it is their policy to not discuss a move date at all until all solicitors have completed the paperwork. This seems sensible, but results in them taking no ownership at all over how long it takes for your sale to go through. Instead, when you do finally get through to them, you get platitudes about managing your mental health, rather than updates of how you sale is proceeding. My 1 star review relates to the fact that I have now both bought and sold through Ocean, and both transaction took 6 months despite their straightforward nature (chain free or with 1 link in the chain). They will almost certainly reply to this saying that time scale is ‘normal’ or my case was ‘complex’. I would assert that yes, I can now believe 6 months plus is normal for a sale via ocean (though I have seen 12-16 weeks quoted as normal elsewhere) and would struggle to see how my transactions could have been any less complex! Believe what you will, just felt it was best to share my experience. Up to you if 6 months and upwards feels right for you :-)Ocean also tried to trap me into using their Conveyancing Solicitors by simply ‘agreeing to on my behalf’, I can’t imagine that service is very good either if that’s the way that business is created.
5/5
TrustpilotGood Communication
Good communication is the key to everything which is why the sale was made with as little fuss as possible
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Ocean Westbury on Trym won Gold for Best Estate Agent Guide 2026 Gold Award, Westbury on Trym branch at EA Masters 2025, and 1 other industry award since 2022.
