Trusted Agent profile · Bristol, City of
★★★★★
1,660 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,660 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,481
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotWould 100% recommend
We had Joshua as our agent and he was very helpful at all times. He would reply to any inquiries we sent as well as helping us through the process. Overall it was a very stress free and efficient process. We viewed the house on a Friday and by the following Monday received confirmation it was ours! Would definitely recommend and use again in the future! Many thanks to Ocean and to Joshua.
5/5
TrustpilotPurchasing our first home
Ashleigh and her team were so helpful and lovely to speak with. She was very quick with responses and happy to answer the phone whenever I called. Would definitely use again.
5/5
TrustpilotFantastic From start to finish a great team but I…
From start to finish a great team but I must add Maddie was amazing, always keeping us up to date with developments , excellent service, she deserves a raise lolMany thanks
5/5
TrustpilotEfficient house sale
Everything was done and taken care of without fuss and very efficiently.Kept us informed daily of what had happened.
5/5
TrustpilotThe staff were a pleasure to deal with
The staff were a pleasure to deal with. From those in the estate agency and the solicitors office. Our moving day didn’t go as planned due to the World Wide Web internet problems and phones being down in the local office, but the staff worked hard and we were eventually, and thankfully given the keys very late in the afternoon.
5/5
GoogleMelissa was very helpful with our Mum’s Probate. She made a tricky process easier. Becky and Greg
5/5
TrustpilotTommy has been very helpful
Tommy has been very helpful, friendly and communicative from setting up our viewing, through the application process and arranging check-in
5/5
TrustpilotJack was really helpful
Jack was really helpful! Quick and easy application so far!
5/5
TrustpilotPhaedra was incredible!
Needed a student house and Phaedra was incredible! She sorted us out with a lovely spot and was beyond helpful. SO reccomend!
5/5
TrustpilotIf you want to move to your new home
If you want to move to your new home, Ocean Estate Agents are the best to go with. My wife and I recently moved to Bristol and were looking for a permanent place to live in, and after viewing few properties we meet William Jenkins on a viewing from Ocean Agents. He was really kind, helpful and genuine. We visited two properties with him were he oriented us in details and great suggestion. He made our process smooth and quick as promised. I would highly recommend him. Thank you for helping us finding our new home.
5/5
GoogleProfessional, attentive and very responsive service
5/5
TrustpilotProfessional and helpful manager
Professional and helpful manager. Billy is a credit to the team.
5/5
TrustpilotOcean Estate Agents - Bradley Stoke (The best)
I am not sure where to start, because Ocean Estate agents in Bradley Stoke exceeded all our expectations in every aspect.Our House selling/buying process was a very painful and drawn-out process which took 15 months (this was no fault of Ocean’s at all). I think any other estate agent would have not persevered with us for so long without seeing any financial gain.The whole team were fantastic to us throughout this period:Stefano, The best to ever do it. This man has the patience of a saint, and it was through his determination that we have managed to end up moving into our dream home. Thank you for keeping the process alive and seeing it through. Also, thank you for the honesty and openness.Liam Malone: For your steadfast effort in selling our house! Always prompt for viewings and making sure we got the best buyer for our situation. Thank you!Stefan Bates: Thank you for always stepping in when needed in both our buying and selling processes.Emily Webb: Thank you for being a gem! Your crisis management to ensure that we exchanged when we did was second to none. We are very grateful.Thank you for everything and we will not forget your hardwork and dedication. You are a credit to Ocean and to estate agents everywhere. Thank you
5/5
TrustpilotOcean Delivered
Ocean estate agents right from the start with Ella and Jess having the patience with me as I over analysed the property were so friendly. After having multiple viewings around Bristol, I noticed the welcoming professionalism stayed consistent which was never the case with other estate agent companies. Once my bid was accepted, Debbie looked after me relaying important information back and forth, keeping me in the loop and the process flowing. I found Debbie, like other Ocean staff, to be so kind and understanding, especially as I was a first time buyer. So, thanks again Ocean Estate Agents, I couldn’t have asked for better.
5/5
TrustpilotHighly recommended
I would highly recommend Ocean they were friendly, trustworthy and professional. They really supported and pushed my house buying journey from start to finish, special thanks to Jenny Green
5/5
TrustpilotThe letting team at Ocean
The letting team at Ocean, especially Jemima and James, have given fantastic service twice now to find and settle in new tenants. Jemima goes above and beyond to help. Many thanks.
5/5
TrustpilotGemma Gill was extremely helpful.
Gemma Gill was extremely helpful.Thank you
5/5
TrustpilotThe assistance provided by the team…
The assistance provided by the team during th process of going to completion was great!
5/5
TrustpilotEfficient service - would recommend
I was recommended Ocean Finance by an Estate agent, having used another broker in the past. Efficient service and advice in arranging a mortgage for a complex property. Very appreciative of Neil's expertise. He emailed regularly to ensure I got the best product / interest rates possible. Thank you for your excellent service.
5/5
TrustpilotBrilliant agents and associated services
Ocean were brilliant from start to finish - we used their associated law firm to handle our purchase as well as dealing with them as estate agents and they made the whole process very straightforward. All of the staff we dealt with friendly, efficent and knowledgable, and we also consulted their mortgage advisor who provided some useful advice. I'd dealt previously with Ocean while we were looking for a rental property in the city and found them to be one of the most helpful agents I spoke to - unlike some other rental agents in the city there was no pressure to 'bid' on properties and they were super-helpful in trying to find somewhere right for us. Highly recommend Ocean all round - excellent property services and advice!
1/5
TrustpilotOne of the most annoying letting…
One of the most annoying letting agencies! Landlord oriented 100%. Glad i moved i not having to deal with them againOcean bradley stoke is def a no!!!Avoid !!!
We encourage and value feedback at any time from all clients of Ocean, we ensure everyone can get in touch at any time, at their convenience. Tenants in particular have access to 24/7 care for managed properties. Furthermore, they are encouraged to pop into their local branch to meet relevant staff. As an independent service provider and local employer of 40 years, we continually strive to provide the best possible service for all.Thank you for your comments, however; we are at a loss as to why you would provide a negative review after your four-year tenancy. As with all negative comments, a Director investigates matters. Our Property Management team have confirmed we have no record of any outstanding property issues, indeed your property manager is not aware of any disruptions for the whole of your tenancy. We see no reason for your comments, they are contrary to the many hundreds of positive reviews from both tenants and landlords.Please feel free to get in touch directly if there are any specific matters you wish to discuss.Kind Regards, Ocean
1/5
TrustpilotWorst home sales agency in Bristol
Worst home sales agency in Bristol. Little seriousness, reliability and transparency in selling property.We made an offer to sell a flat and were told they had outbid us. Months later we notice that the same flat was sold for less than our offer.I do not recommend this agency.
I'm afraid we are unable to find any record of your dealings with Ocean Estate Agents, we would be very happy to discuss this matter further and clarify reasons for which the seller chose an alternative offer. Contact customercare@oceanhome.co.uk with details and a Sales Director will review your case. In general terms, whilst all offers are presented to sellers in writing (an automated process via our operating system, and a legal requirement) offer value is one of many factors considered when choosing which one to accept, including each buyer’s position, financing and timeframes. Ultimately it is the seller’s personal choice which buyer’s offer they choose to accept.Regards Ocean
5/5
TrustpilotFriendly team…
Such a friendly and efficient team especially Lily Butler, thank you.
5/5
TrustpilotVery happy customer
The agents were incredibly knowledgeable about the area and what the price should be put up as. Because of this we sold within a week for an offer which was more than we thought we would get. They offered a professional service and kept us informed every step of the way. Would recommend to my friends and family.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Ocean Westbury on Trym won Gold for Best Estate Agent Guide 2026 Gold Award, Westbury on Trym branch at EA Masters 2025, and 1 other industry award since 2022.
