Trusted Agent profile · Bristol, City of
★★★★★
1,610 reviews across 3 platforms
14-16 High Street, Bristol, BS11 0DP, Bristol, City of, BS11 0DP
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 14-16 High Street, is rated 4.8 out of 5 across 1,610 reviews on three platforms, including 127 Google reviews rated 4.9.
127
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,473
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Shirehampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent conveyance experience
We used the conveyancing team to purchase our house. The service was excellent with clear processes in place. A very big shoutout to Karen L who was very knowledgeable and approachable, acting on a timely basis and with solutions to every issue that arose.
5/5
TrustpilotDimitri and his team were all hero's
Dimitri and his team were all hero's. A real example of how conveyancing should be done. Always very responsive and kept us up to date throughout the process they made is as stress free as a house move could be.
5/5
TrustpilotSadie and the team did a great job…
Sadie and the team did a great job selling our house. They kept us informed of progress throughout and proactively prompted when needed. We are very grateful for all their support.
5/5
TrustpilotA great start in UK
Jemima and Manager James have been very helpful throughout our process of renting the house in UK. Their patience and step by step assistance has meant a lot to us for a family just moving to UK. The team response quickly and would take an extra mile to help with the tenancy. Much appreciated their kind work and we are enjoying living here. We feel very lucky to meet you guys, thanks for everything!!!
5/5
TrustpilotLuigi and his team arranged our recent…
Luigi and his team arranged our recent remortgage and provided the same excellent service we have had previously. Messages and queries were always responded to immediately and when a better rate was available prior to completion this was quickly arranged. Thank you
5/5
TrustpilotGreat experience with Ocean Letting
We had a great experience with Ocean Letting for finding our flat. Lily was great and very responsive on emails. Thanks for all your help
5/5
TrustpilotAll the staff are brilliant,always…
All the staff are brilliant,always there for any discussions,great service .They ensure the process of letting is as smooth as possible
5/5
TrustpilotInvaluable help during our remortgage
Simon's been our mortgage advisor since buying our first home, and recently helped with remortgaging our second home. Simon is patient, knowledgeable and helped us get a good rate in these trying times! Tracey has also been very helpful, with clear and consistent communications. Thank you very much!
5/5
TrustpilotVery professional team
Very professional team. First class
5/5
TrustpilotLily was great to work with
Lily was great to work with. She communicated well and helped us find a flat that was perfect for our needs. I’d recommend this company and her services.
2/5
TrustpilotIllegal house viewings without notice
If you live in a shared house, they WILL conduct viewings without giving any notice. This has happened at least 3 times in the fairly short period of time that I've been living in one of their properties, even after we emailed them about it, despite the fact that it's illegal. Sometimes the contractors are quick fixing maintenance issues, other times not
Dear Eddie,We understand that this issue has been addressed, but we would like to express our sincere apologies for any misunderstanding or inconvenience caused.As explained by the Office Manager, we do not 'manage' this specific property and thus, we do not have any authority or responsibility concerning maintenance matters.In terms of property viewings, we have strictly adhered to the law. As Bristol's leading Independent letting agency, compliance is always of utmost importance to us. This is to ensure a seamless letting experience for both landlords and tenants. We made every effort to inform each resident about the visits to the room for rent and the view of the common areas. However, due to GDPR compliance, our options of communication are limited. We are pleased to have set up additional communication channels with you specifically to keep you informed about our expected visits to the property in the future. Please note that further visits will be minimal and a different letting agent will take over on behalf of the new landlord soon.Kind Regards, Ocean.
5/5
TrustpilotGreat advice on remortgage
Luigi and Tracey were of great help with our remortgage process; they used clear language, were attentive and prompt with their replies. Many thanks!
5/5
TrustpilotMelissa Bell
Mel has been great with her communication throughout the process of the sale of the property for my clients. She is always available to talk to and responds to emails promptly. Thanks Mel for all your hard work
5/5
TrustpilotReally suportive and good comunication…
Really suportive and good comunication from beggining to de end.Staff were amazing.Thank you for your help on buying our first house
5/5
TrustpilotAbu is awesome
Abu is awesome. He is very friendly and helpful . He always replies my enquiries about the property promptly. We couldn’t have secured our accommodation for next year without his help. I would like to give him a thumbs up !!
5/5
TrustpilotSaved thousands in commission compared to rival company and great experience and service.
Went with Ocean due to them charging less commission than another well known agent that is popular in the area. A small team sold the house as opposed to an individual agent but it worked well, one came out to meet us, two others did the viewings and then the 4th person made sure everything ran smoothly post offer. It was really valuable having a dedicated person to chase agents, solicitors and other parties. Offer received for full asking price within 3 weeks of going on the market.
5/5
TrustpilotI have recently purchased & sold a property
I have recently purchased a property and also sold a property 6 months apart and Ashleigh at South Ville Conveyancing made everything so easy for us, she helped when I had Questions and responded quickly. great person & company to deal with, would highly recommend
5/5
TrustpilotOur first experience at selling houses
Our first experience at selling houses, as an older couple not up to speed online. We were helped all the way
5/5
TrustpilotAll went pretty smoothly and swiftly…
All went pretty smoothly and swiftly with the sale.Communication on progress was regular and helpful.We had the disappointment of losing our first buyer due to the hikes in interest rates, but a new one was found quickly and all worked out well in the end.
5/5
TrustpilotThe best of the best!
Livia C from the Bradley Stoke conveyancing team ensured we received the best customer service we’ve ever had! Livia & all of the Ocean team are responsive, fast, polite and provide an excellent service. We knew exactly where we were throughout the house purchase and they were constantly chasing when the sellers were slow to respond - an entirely stress free process for the first time! We have recommended to all of our family and friends that they use the Bradley Stoke branch for conveyancing in the future.Thank you again
5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Ocean Letting and Management. The entire process, from my application to finalizing the tenancy, was handled with great professionalism and efficiency.Lily, in particular, deserves special recognition. She went above and beyond to ensure that all aspects of my application were in order, promptly resolving any issues that arose. Her dedication and responsiveness made the entire experience stress-free and enjoyable.I highly recommend Ocean Letting and Management, and I would like to extend my gratitude to Lily for her exceptional service.
1/5
TrustpilotNot sure I would use again
We sold through Ocean, but the buyers were using Ocean solicitors. At quite a few points we had to remind them that they were working for us not the buyers as they seemed to jump when the buyer said anything.
Thank you for your feedback.Whilst we will be as accommodating to buyers as needed to ensure that we can successfully progress a sale through to completion, we are always very aware that we represent the seller. Our responsibility is to professionally accommodate all interested parties in what can often be a complicated transaction to ensure a successful outcome for our clients. In this instance, following the survey results, there were several points raised that the buyers wanted to investigate. This took some time to resolve and we assisted where possible, whilst keeping you regularly updated, on occasions daily.We’re pleased for all involved that the sale successfully completed.Regards, Ocean
5/5
TrustpilotBrilliant mortgage advice
We had a great experience with Ocean. Simon was readily available for any queries we had during the process and always communicated any updates swiftly. He actively scanned the market to make sure he got us the best mortgage rate possible. Brilliant.
5/5
TrustpilotWe recently used Ocean for the sale and…
We recently used Ocean for the sale and purchase of our home. Lily and the team were brilliant from start to finish. Always in contact to keep us up to date and contactable about any info needed. We couldn't recommend them enough.Sam and Jane
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Tell us what you need and we'll put you in touch. Ocean Shirehampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
