5/5
TrustpilotUsed Ocean estate agents for renting a…
Used Ocean estate agents for renting a flat, very quick and efficient service. Will has been great the whole way through!
Trusted Agent profile · Bristol, City of
Ocean Shirehampton reviews in Bristol, City of
★★★★★
1,618 reviews across 3 platforms
14-16 High Street, Bristol, BS11 0DP, Bristol, City of, BS11 0DP
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 14-16 High Street, is rated 4.8 out of 5 across 1,618 reviews on three platforms, including 127 Google reviews rated 4.9.
127
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,481
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotEfficient but unhelpful staff response
The sale process was smooth and there weren’t unnecessary delays in the process. Unfortunately we felt that our move manager was speaking to the seller’s interest all the time. We were glad we didn’t go for their In-house lawyer as the discussions could’ve been even more one-sided although we’ve been told that in-house lawyers are from a different branch. Simple queries from us were made into complicated, very difficult to follow answers with legal jargon and it felt very frustrating at times giving off the impression that it was being done on purpose When we raised any issues, it felt staff were taking a very defensive approach on behalf of sellers . when we insisted this be discussed with the sellers , we almost always got positive response from sellers. There seemed to be a natural inclination to take the sellers side even without discussing with them. I wouldn’t deal with this agency again if possible
5/5
TrustpilotEstate Agent Review
Joshua was very helpful in answering our questions about the whole process. He was also very talkative and helpful while we had our house viewing which we found very appreciative. He was very nice and made us feel comfortable overall.
5/5
TrustpilotJenny was exceptionally helpful!
Jenny was very attentive, helpful, responsive and polite throughout the whole journey of me buying my first home. She was the glue between all parties when sometimes things proved challenging in communicating between stakeholders - Jenny was on it at all times. Thanks so much!! :)
4/5
TrustpilotVery good service
Very good service. Everything seemed effortless & Claire was always happy to help. Reasonably priced compared to others. Would definitely recommend & would use them again.
5/5
TrustpilotRecommended
From the start we were impressed by the local knowledge and the acceptance that we wanted a good price rather than a quick sale. The photos were great including drone shots.The process of buying and selling is a nightmare, so use a good estate agent. We also used Ocean Legal and that helped tie it all together.Throughout the process they were on the case and always replied to worries and queries.
1/5
FacebookStill awaiting news of our deposit nearly 6 weeks after tenancy finished. Only response we get when we call them is “we are waiting for landlord”. New tenants have already moved in, the checkout report shows there is nothing wrong in the property but they say it could be September before we hear! Tenant Deposit Scheme advises landlord should respond in 10 days. The agent is disinterested and as students we really need this money.
5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with Tommy Day from Ocean. His professionalism and responsiveness made my rental experience smooth and stress-free. I highly recommend Tommy to anyone in search of a reliable and diligent estate agent.
5/5
TrustpilotTanya was really helpful dealing with…
Tanya was really helpful dealing with me when I am living in Australia. She has been very supportive and explained everything clearly to me as we have gone along. Thank you!
5/5
TrustpilotA big thank you to Ella Peacey and…
A big thank you to Ella Peacey and Debbie West and everyone involved for making the communication and the whole purchasing process easy and nice. They responded to all of my questions immediately and kept me updated with the process. Thanks!
5/5
TrustpilotKayla made the lettings process…
Kayla made the lettings process incredibly straightforward from start to finish. She ensured everything was handled professionally and all deadlines were met to get the tenants moved in as quickly as possible.I would highly recommend her and her team. Thank you!
5/5
TrustpilotThank you
We had a great experience finding our new home with Ocean Shirehampton . From the beginning they were very professional and helpful . Just wanted to say thank you so much to whole team especially Chris and Tanya for helping us overcome this process❤️
2/5
TrustpilotLost out on a significant amount of…
Lost out on a significant amount of money as the solicitors did not put through mortgage payment redemption in time. It's a shame that you have to constantly chase them to do what seems to be everyday parts of their role. Getting information from them is like extracting blood from a stone. If you're happy to email them every day then you should go with these guys as they did give us a decent rate in comparison. You get what you pay for.
5/5
TrustpilotOcean found me the perfect tenant
Ocean found me the perfect tenant. Lily was very professional and supportive. She helped and advised me, to choose the right Tennent. I have peace of mind. I’m very happy with my experience with lily and ocean. Thank you so much 😊
5/5
TrustpilotOcean Estate Agents were fantastic from start to finish!
We used Ocean Estate agents to sell our home and buy a new one. All staff we dealt with were fantastic, very friendly & completely professional from start to finish. They guided us through the process and tried to make it as stress free as possible. We had a particularly difficult process with buying our new home, caused by the seller, but Ocean were very supportive and kept us informed at all times. We wouldn't hesitate to use them again and highly recommend to friends and family.
5/5
TrustpilotGreat team at the Shirehampton office
Great team at the Shirehampton office - very professional and they made the buying process so smooth. Special thanks to Tanya who coordinated the move. Overall really pleased that we purchased through Ocean Shirehampton :)
5/5
TrustpilotA positive experience all round
Such a positive experience all round with Ocean. We purchased our house through them 10 years ago, and found them professional, helpful and honest throughout. We came back to them to sell, and the same was true as a vendor. The whole team was highly professional, friendly and well informed about our property, the potential buyers and everything to do with the sale, so we were well supported through the entire process - especially when things got a bit tricky for other reasons.
5/5
TrustpilotFantastic!
Fantastic!Lily Butler was great and helped me find the perfect property which suited exactly what I was looking for!
5/5
TrustpilotThe team at the Shirehampton branch in…
The team at the Shirehampton branch in Bristol were amazing from start to end - thank you so much Mark and Tanya for your patience and enthusiasm in my first time buyer journey!
5/5
TrustpilotEvie at Ocean has been excellent in…
Evie at Ocean has been excellent in contacting me on the latest properties that suit my requirements as soon as they are available. Evie is a friendly professional young lady.
4/5
TrustpilotMany thanks to Ocean Estate Agents most…
Many thanks to Ocean Estate Agents, especially Abu and his team, for providing my family and me with a smooth and professional service in terms of timely updates and due diligence during the process of my move to Bradley Stoke.
5/5
TrustpilotJust want to thank Abu ,Josh and Lily…
Just want to thank Abu ,Josh and Lily for their professionalism, first time dealing with Ocean but not the last , so pleased to have these guys close to home at Bradley Stoke again many thanks Lou and Liz Casali
5/5
TrustpilotYou supported us all the way thought…
You supported us all the way thought the process and kept us well informed. Excellent service.
5/5
TrustpilotFast efficient service
Being reassured by the staff of the stage’s selling your property goes through. Having visibility to the’dashboard’ on line so you can check the progress of the selling process. The document you are given to fill in at the beginning of the process can be a bit daunting but checking it through with a member of staff is very helpful. You are contacted quickly whenever a question comes up for clarification. A clear concise breakdown of costs are easy to understand.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
- Shirehampton
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Shirehampton
Source: EA Masters winners lists, as published, linked by year.
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Questions about Ocean Shirehampton
Has Ocean Shirehampton won any awards?
Yes. Ocean Shirehampton won Gold for Best Estate Agent Guide 2026 Gold Award, Shirehampton branch at EA Masters 2025, and 1 other industry award since 2022.
