Trusted Agent profile · Bristol, City of
★★★★★
1,773 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,773 reviews on three platforms, including 294 Google reviews rated 4.7.
294
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,459
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience selling my flat through Ocean.There were very friendly,helpful and professional at all times.I really couldn’t have asked for more.You hear bad reports about estate agents and yes,I believe a lot are justified,but I assure you this is a genuine review and Ocean really were excellent.Special mention to Melissa too,as she was great.
4/5
TrustpilotOcean Estate Agents at Bradley Stoke…
Ocean Estate Agents at Bradley Stoke were a good choice. Their experience and good local knowledge meant we got the property on the market at a realistic price,attracting lots of interest, and after a concentrated day of viewings, we had a bunch of offers. The team there werre friendly and efficient, and commumicated swiftly.We used Oceal Legal for convenience and to keep things in-house. The process seemed unduly long for a simple transaction with no chain at either end, but we got there eventually. There was a whopping £48 charge to transfer the funds after sale, which we hadn't spotted in the small print, and seems comparatively excessive.Overall, a positive experience, and I'd use Ocean Estate Agents again.
5/5
GoogleI've had a really positive experience using Ocean. It can be a bit overwhelming as a first time buyer but Ollie and Andrew were very helpful, knowledgeable and responsive throughout the process. When I was first looking, Ollie took note of what I wanted and was proactive to call me when something new was coming in. I would highly recommend using Ocean.
3/5
TrustpilotWould use a different conveyancer in future
I used Ocean for conveyancing on a new build flat as recommended specialists. The team were polite but sub-par on the details and I don't think best represented my interests. I'm not sure the contract had even been read prior to sending on to me; I had to go through in detail to pick up references to clauses that didn't exist and press hard for an accurate specification document. The contract feels weighted towards the vendor and the spec lacks the detail necessary to cover for a couple of disappointing elements in the final product (including EPC rating and flooring). Would use a different conveyancer in future.
Thank you for sharing your feedback. We are sorry to hear about your disappointment. We understand that developer contracts are typically drafted by the developers and are often not open to amendments, which can be frustrating. However, we always ensure that our clients are fully informed before entering into any contracts, so they can make an informed decision.Regarding the flooring and EPC rating being lower than anticipated, we appreciate that this may have been disappointing. Unfortunately, the specification of the property and the final EPC rating are not within our control. We value your input and hope that, despite these challenges, your purchase has been a successful one.Regards, Ocean.
5/5
TrustpilotVery happy with our experience
Right from start when we were unsure about renting out our house, we were relieved at our first appointment with Scott. He had all of the answers, advise and really put us at ease. Very knowledgeable indeed. Also Jemima was very helpful, friendly and couldn’t do enough to make us happy and relaxed. We’ve found a lovely tenant and hope that the journey continues as smooth. Thanks Ocean, it’s been a pleasure
5/5
GoogleI used Ocean recently on the rental market and they were brilliant. The service was 10/10. Amelia and Lily were my agents, and from start to finish they over communicated, updated me at all times, were in the detail and were great to work with. I can highly recommend them and Ocean to everyone either renting or buying. Thank you.
5/5
TrustpilotSimon is amazing!
We were with them for a long time due to difficulties with our sale but Simon was amazing! Kept us up to date with interest rates falling and getting us the best deals he could. Easy to talk to and fantastic customer service. He was highly recommended to us by a friend as well and we are so thankful.
2/5
TrustpilotLetting the property with Ocean was a mistake!!!!!!…
Edit: I have just read Ocean’s reply to my review. The agency outright refused to manage any issues as I was no longer a client. I would have happily deposited funds with them had I been given the option. Original review: Letting the property with Ocean was fine, but the management of the property left a lot to be desired. Ocean do not vet their contractors properly, nor do they check the quality of the work. I paid £10,000 to have a house redecorated and when I complained about the work done the management team refused to visit the property to inspect it. As a result I found a new agent to let and manage my properties. The last property with Ocean was vacated today and the tenants have left a lot of issues. Ocean is refusing to deal with the issues because they no longer “manage” the property. Very unethical and money-grabbing company.
Thank you for your feedback. We regret that the relationship has deteriorated, and we acknowledge your comments. While our service concludes at the end of the tenancy, we will continue to handle the deposit return and any claims you wish to make regarding your property. Unfortunately, without funds on file, we cannot process any instructions for work. It is unfortunate communication became difficult during the calls, we can assure you our property management team were making every effort to assist. But they were unable to fully explore options with you.Regards, Ocean
5/5
TrustpilotThanks Simon
We decided to move house at a time when interest rates were regularly changing and we had no idea how to approach the market. Simon was brilliant from start to finish and presented all our options clearly so as to help us make a decision which best suited our circumstances. We ended up with a great deal and relaxed in the knowledge we had made the best decision for us at this time. Couldn’t recommend Simon enough and we will keep coming back for all our mortgage requirements! Thanks Simon
5/5
TrustpilotHave gone above and beyond!
The legal team who handled our first home purchase had gone above and beyond. We are so grateful for Ms. Jasmine Wills and team who made it possible for us to buy our first home despite all struggles and circumstances along the way. It was worth the wait! They have kept us always updated and assured us throughout the process. Would highly recommend Ocean Property Lawyers!
4/5
TrustpilotGreat service from the team throughout…
Great service from the team throughout my tenancy. Communication was always prompt and professional, and any issues were dealt with efficiently. Thank you for your support and assistance during my time in the property.
5/5
TrustpilotI had a fantastic experience with Ocean…
I had a fantastic experience with Ocean Estate Agents, more particularly Charlie! From the moment I inquired about renting a property, their team was incredibly responsive and helpful. They listened to my preferences and found the perfect home for me. The entire rental process was smooth, and their staff guided me through each step, making it stress-free. I'm truly impressed with their professionalism, attention to detail, and dedication to ensuring I found the right place. I highly recommend Ocean Estate Agents to anyone looking for a seamless and enjoyable renting experience.
5/5
TrustpilotThe staff were helpful and efficientSam Mcgreevy was efficient and helpful…
Sam Mcgreevy was efficient and helpful from the start. He kept us informed and was very professional as well as being friendly! When we accepted an offer, Tanya West in the legal dept. Took over our transaction. Again we felt looked after and in safe hands. Tanya dealt with the many communications effectively and helped keep the process on track, through to completion! She was helpful and approachable throughout, helping a stressful experience be a little less stressful!
5/5
TrustpilotGreat job Ocean!
Our journey started with Lawrence, so friendly and totally professional explaining the house market and getting a competitive valuation for us, succeeding in a sale on the first day! Lisa and her team took over the chasing of our very long chain with regular updates, keeping us sain with her positive, thorough updates. Gemma worked so hard with our troubled chain breaking, as we said one step forward two steps back!! But we made it, with the amazing team at Ocean. Thank you all so much, we are now enjoying our new life in the country. X
5/5
TrustpilotHighly recommend!
Ocean Property Lawyers are a great group of people. Very reassuring, understanding and responsive.As first time buyers we were quite clueless and ended up with a complicated purchase. Ella was thorough throughout and I would absolutely recommend her and the team to all of my friends. The assistants that answered the phones were also friendly, knowledge and always helpful.
1/5
GoogleAVOID - Throughout the tenancy they were very slow to resolve any issues with the property and they were not approachable via email. It was not until we cc’d in the relationship manager that we managed to make any progress. Now it has been 5 weeks since we’ve returned our keys and they have failed to return our deposit or provide us with information about getting our deposit back. Will have to proceed with opening a deposit dispute and filing an internal complaint.
We understand that delays in deposit returns can be frustrating. You were informed that the owner intended to claim against your deposit. We apologise for the delay in confirming the total while waiting for invoices. Your property manager is actively working on this matter for both parties and will provide updates. If an agreement cannot be reached within the specified time frames, both the owner and the tenant have the option to allow The TDS to arbitrate.
5/5
TrustpilotThe best agents around!!
Having just completed today, the sale of a deceased estate property, with a few complications along the way, and having to contend with very difficult solicitors on the buyers side, I can firmly say I dont think any other agent could have handled and progressed things the way that Ocean did!!Just superb, from start to finish, so professional, sensitive when needed, and always available, we have appreciated it so very much as a family!!Good old fashioned customer service works wonder, and special mention to Melissa Bell, just the absolute best at her job, keeping us informed at every step along the way, we cannot thank you enough!!!The Sheppard/Lloyd family
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Luigi for my remortgage, and I must say it was a fantastic experience. From the beginning to the end of the process, Luigi provided top-notch service. His advice was invaluable, and he guided me through every step with expertise. The entire process was smooth, thanks to Luigi's efficient and proactive approach. I highly recommend Luigi for anyone seeking a reliable and knowledgeable professional in the remortgage industry.
5/5
TrustpilotAmazing letting agents
Myself and my partner recently let a property through Ocean. Amelia dealt with the arrangement of the viewing and what came next after we made an application of the property. She was so so helpful and approachable- we didn’t feel like we couldn’t ask questions and any issues we had she dealt with haste and very professionally. She even managed to organise some furniture for the new unfurnished property through the existing tennats who were getting rid of a few bits which was a great help with our move and made it so much easier. Also a thank you to Will who showed us around the property in great detail! I’d 100% recommend letting through Ocean!
5/5
TrustpilotBest estate agents in Bristol
From start to finish the guys at Ocean were amazing I saw several properties in the area before making a choice and Mark was incredible, so knowledgeable about the area, the market and the property it’s self he understood my budget and wish list and found properties to suit! When I found a house I loved and had my offer accepted Tanya the move manager kept me well informed at every point, and was very understanding of the stress of buying a house and took away so much of it. They both get 20/10 in my book!
5/5
TrustpilotOcean Estate Agents were flawless from…
Ocean Estate Agents were flawless from start to finish. We’ve moved before but this was another level and we were quite out of our depth but they were so calm, friendly and efficient it was always a reassuring phonecall to them which we are incredibly grateful for. Also, it’s a real asset to a company when the whole team are great and communicate so well I’m house. we spoke to Liz quite regularly and she was amazing, nothing was too much and she again, was so efficient. Equally when she was off Lisa picked up where she had left off and was always up to date. Joseph was also amazing and attentive, we can’t thank him enough for being so flexible when it came to us viewing our new home multiple times (and this was a lot of visits - bless him!).We would highly recommend Oceans to all our friends and family and owe a massive thank you to them all for being a huge contributor to sealing the deal on our forever home.
4/5
TrustpilotThe team were helpful and quick process
The team were helpful and the buying process went very quickly and smoothly. Ashleigh in particularly was really really good, very responsive and clear and her friendly tone of voice was really appreciated. We also arranged the mortgage through the financial services part of Ocean, and Luigi was amazing, and got us a great deal, fantastic service. One minor suggestion on the conveyancing is that it would have been good to get a few more status updates on the online tracker but I think that might just be normal. Overall very happy with the experience.
5/5
TrustpilotOcean Lettings & Management Property is…
Ocean Lettings & Management Property is a top notch in delivering services to their clients, it took just few weeks to get our new home settled. I will always choose them over and over again. Kudos to Jack Evans for an excellent and incredible assistance throughout our search and documentation, he’s very professional with his work .
5/5
TrustpilotWe have a great experience using Ocean…
We have a great experience using Ocean estate agents to sell our property. Stefano is 1st class and always on hand for support and guidance. We were kept informed at all times and we would truly recommend. Our property was on the market for only 1 week before being sold with our property having multiple viewings on a single day. This allowed for us to plan to be out for that day and give the viewing public the chance to see the property in full. We liked to thank Stefano and the team for a job well done.
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Ocean's Bristol, City of office has 1,773 reviews across three platforms: 294 on Google, 20 on Facebook (across the whole business), 1,459 on Trustpilot (across the whole business).
Ocean Land & New Homes is rated 4.8 out of 5 across all 1,773 reviews, and 4.7 out of 5 on Google from 294 reviews.
Ocean Land & New Homes, 187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY.
