Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDon’t go anywhere else! Simon and the team are amazing!
I cannot rate Simon and the team highly enough. I wouldn’t use anyone else for my mortgages. Yes, you can get the rates anywhere, and that brokers can be somewhat homogeneous. What you’re getting with Simon is dedicated service, specialist industry knowledge beyond mortgages into the macroeconomic trends, a genuine passion for the finance industry more widely and his exceptional network and relationships with underwriters and area specialists from the banks. He managed to get my complex earnings accounted for, student loans and existing property and a mortgage underwritten in a matter of days, and a mortgage at an excellent rate. Offer to exchange in 27 days, what more could one want. I couldn’t be happier.
Customer · 16 May 2023
★★★★★ 5/5
GoogleWe've worked with Ocean Lettings and Management for almost 5 years now and have no plans to go anywhere else. They are outstanding! They literally take care of everything from finding excellent referenced tenants to handling the day to day management of the property, whilst looking after everyone in the process. They walk the talk they keep you informed on the small and large matters, they use a vast array of specialists to keep properties repaired, maintained and certifications in place. They are proactive with both the tenants and owners alike. Highly recommend all the staff, across the branches, their internal handoffs are impeccable between lettings management and the actual property managers too. They truly are A+
Thank you!
Suzanne · 9 August 2025
★★★★★ 5/5
TrustpilotEfficient and professional(Bristol)
From making the initial contact with Iona to taking it through to completion with Andrew , as well as a team of others in between , the whole process was handled with efficiency and professionalism . We were naturally apprehensive about having to conduct the sale from a distance (NZ) via emails but ultimately those anxieties were unfounded as we had frequent email updates and even the odd phone call to reassure ourselves things are on track.Big thank you to Iona for setting up the marketing and getting us a firm offer within weeks of initial contact and Andrew for the final push that got us over the line. The whole process took 9 months and things did get bogged during the due diligence process but that was through no fault of the team . Clem
Clem · 11 May 2023
★★★★★ 5/5
TrustpilotOcean have been fantastic
Ocean have been fantastic, they put up with us for 16 months through our sale and purchase (no fault their side why it took so long). Gemma has been our point of contact, she has been great at communicating, compassionate when things didn’t go how we expected and the whole team showed how hard they work. Our purchase wasn’t in Bristol but that didn’t phase them at all. Highly recommend.
Rosie · 19 January 2024
★★★★★ 5/5
GoogleAmelia at Ocean was so helpful during our move! We’d spent two months trying to find a property and not being accepted through other letting agents due to having a cat, Amelia was always happy to answer any questions and go out of her way to help with the process when we had some trouble with referencing. I really recommend Ocean for renting property as they made the process as smooth as possible!
Dayle · 10 November 2023
★★★★★ 5/5
GoogleAs a tenant moving property during a particularly busy period for the housing/rental market, Ocean have been a pleasure to work with and have ensured as smooth a transition as possible.
Amelia was particularly helpful throughout the entire process, providing regular useful updates and answering any questions I had while viewing the property and following my application.
I would not hesitate in recommending Ocean to other prospective tenants going through a similar process.
Edwin · 10 November 2023
★★★★★ 5/5
GoogleI cannot recommend Ocean enough! Finding accommodation in Bristol is notoriously tricky. My best friend recommended Ocean to me. The team is caring, kind and really take the time to listen to their clients. Annabel was great in taking down my details when we first met. Will handled my application and was instrumental in the process of me securing a place to live. He was so helpful and a delight to work with.
Zulekha · 10 November 2023
★★★★★ 5/5
TrustpilotGreat experience
Oceans has been amazing! Our letting agent Amelia provided exceptional service from start to finish and made the entire process of renting a property so much easier. She was always prompt with her responses, incredibly helpful with any questions we had, and went above and beyond to ensure that everything was taken care of. Her kind and friendly approach made us feel at ease throughout the entire process. I highly recommend Oceans to anyone looking for a stress-free and positive renting experience!
Mark · 1 May 2023
★★★★★ 5/5
TrustpilotI couldn’t recommend Ocean property…
I couldn’t recommend Ocean property lawyers more, especially our solicitor Karen Lassauzet! She was extremely helpful, thorough and was very prompt with responding to queries. We were really pleased with our experience.
Sarah · 2 September 2026
★★★★★ 5/5
GoogleI like to say a big thank you to Will Jenkins for going the extra mile in assisting us to achieve our goal in renting our desired property. Just arriving back in the UK after 20 years posed us a few unexpected problems, but the professional advice and assistance we received was exemplary. Many thanks.
Victor · 10 October 2024
★★★★★ 5/5
TrustpilotKeith was so helpful from start to…
Keith was so helpful from start to finish , he made the process of finding new tenants for our property plain sailing . The communication from him was excellent, very fast response via emails and calls , The whole team were great to be honest .We will definitely be using Ocean again in the future Thanks guys 😊
BO · 17 August 2024
★★★★★ 5/5
TrustpilotOcean were amazing from start to…
Ocean were amazing from start to finish. I was previously selling my property with a different estate agent, but decided to change as I was unhappy with the service the other estate agents were providing and it was the best decision I made. My buyer was at times very difficult, but ocean managed to get my sale through within 8 weeks, which was amazing! Thank you to everyone at ocean, especially Melissa and Mike!
Amy · 26 September 2023
★★★★★ 5/5
TrustpilotThank you Tom and Lauren
Tom and Lauren were the two team members who worked on our behalf. They were dedicated, quick thinking, thoughtful and worked so hard. Tom did our valuation and together with the photographer, presented our house so beautifully which resulted in a quick sale and a number of offers over the asking price. Tom's guidance through the initial sale process was excellent. Thank you Tom and Lauren
Judith · 19 March 2024
★★★★★ 5/5
TrustpilotOcean Conveyancing - Claire
I had a 5 star experience working with Claire McLaughlin! From start to finish, she was highly responsive and always kept me up to date and informed. Her communication was clear, timely, and professional, making what could have been a stressful situation much easier to navigate! I cannot thank Claire enough for all of her efforts.
J · 13 September 2024
★★★★★ 5/5
TrustpilotGreat team at Oceans Lettings
The Ocean lettings team have been really great in helping me with looking for and finding a flat. I want to especially thank Jack Evans, for his support and kindness through this whole process and he kept me up to date and was always willing to answer any questions that I had. Thank you Jack
Tracy · 26 September 2024
★★★★★ 5/5
TrustpilotHelpful and Considerate
Ocean Estate has been very helpful with helping us securing a home that fits our family's needs.The agents (shout out to James Heywood, Naomi Wiltshire, Elliott Laffin and Jemima Kivell) have all been going above and beyond with assisting us at every step of the process and have been empathetic with our situation.We're very happy with them and definitely recommend them!
Loïc · 12 June 2024
★★★★★ 5/5
TrustpilotLily has been fantastic ❗️
Lily has been fantastic supporting us secure a letting on our new place in Bristol. Quick to pick up the phone and even quicker to reply on emails. She genuinely sounded excited for us down the phone when announcing we had secured the flat! She sounds like she loves her job and has made a hectic couple of days very easy. Thanks Lily
Finnbar · 1 May 2024
★★★★★ 5/5
TrustpilotStaff communicated very clearly and were helpful
Really easy time finding a house with this company. The viewings were helpful and we had a lot of questions answered. After submitting our applications the communication with staff, especially Lily Butler, was very clear and we received quick responses to questions and issues we had. Overall great experience!
Tom · 17 December 2024
★★★★★ 2/5
TrustpilotSlap-dash sale
Managed to complete the purchase within the planned time frame, but this was with us being first time buyers with no chain on either side of the purchase. Ocean estate agents really pushed for us to use ocean solicitors as a way to expedite the process as they could hand documents between themselves, but in reality communication both within ocean and to us (especially with the solicitors) was really disappointing, considering we were recommended to use them and were paying a premium because of it.The solicitors were hard to get hold of and unsupportive of our queries unless it suited their timeline and were very clearly reluctant to explain and explore any uncertainties we had as first time buyers. This was made worse by the fact some of our assumptions of the property were incorrect ever since the initial viewing due to what was claimed by the estate agent.The last comment is on the frustrating portal everything has to go through, it is really difficult to track updates and see progress, and there was a moment when Ocean had left it a week before asking why something wasnt signed in the portal. I would recommend Ocean solicitors to use direct communication more rather than relying on a portal like this which many might find confusing to use for everything.All in all, while we don't have much experience with other solicitors and estate agents, I would encourage others to do research and not trust all the claims and recommendations made by the estate agents, and that if you do need anything checked by the solicitors know it will be the last thing they reluctantly do all while urgently pushing for you to complete.
Zoe · 10 April 2024
Agent replied · 27 October 2024
Thank you for your feedback. As an independent agent of 40 years, we have always placed the utmost importance on client satisfaction, especially for our first-time buyers, we know it can be a stressful process. We are therefore especially sorry to learn of your disappointment. Whilst the use of Ocean Property Lawyers can certainly streamline communications with Ocean Estate Agents, it is important to note that the conveyancers are acting solely for their clients, you. Direct communication is crucial. Your comments in this regard are therefore of particular concern, a Director will be reviewing your case file to ensure the team learn from this. Our portal which is still under development, should have provided updates and insight, as well as reassurance. We are sorry this was not the case in this instance. There was no chain as you say, however, 8 weeks from draft contracts to exchange is extremely quick by today’s average time frames of 40 weeks. This may explain some of the urgency at times. We are happy to have been able to meet your planned time frames. We hope your new home is everything you hoped for, and wish you all the best. Thank you again. Kind Regards, Ocean
★★★★★ 5/5
GoogleIt was a perfect experience. William Jenkins in charge of viewing me the property. I have to say William is a professional and patient Lettings Negotiator. He consistently went above and beyond, promptly addressing my concerns and ensuring that every step of the property search process was handled with utmost care precision. His timely communication made the entire experience seamless and stress-free. Many thanks for William and Ocean this professional team.
Shengnan · 10 November 2023
★★★★★ 5/5
GoogleOcean has been fantastic in assisting me throughout the process of purchasing my first property, from the first viewing all the way through to exchange. Their team have been fantastic in helping me through everything, and I wanted to give special thanks to Cleo for helping manage my move, and answering all my questions about the process. Definitely would recommend them if looking to purchase a property in the Bristol area!
Thomas · 10 November 2023
★★★★★ 5/5
TrustpilotAmazing service!
Amazing service!Luigi has been dealing with my mortgage offer and I highly recommend his service. Very professional, polite and responded to all emails straight away. I've contacted Luigi after recommendation from a friend and I'm very pleased with him. I will never use any mortgage adviser other than Luigi!
Aggie · 9 December 2024
★★★★★ 5/5
Trustpilotfantastic from the very start!
Ocean have been fantastic from the first contact with our house purchase. It’s has been a complex process at times but nothing has been too much for the team; particularly Melissa, Steve and Mike - thank you all so so much for getting it across the line, we really cannot thank you enough!
Rosie · 4 October 2024
★★★★★ 5/5
TrustpilotOlivia was very diligent in keeping me…
Olivia was very diligent in keeping me informed about the sale of my flat by telephone. As l am an old person without a printer, and not very adept with my I.pad, all the Ocean people I.e. lawyers, sales and management supply me with information on paper, by post. I would recommend the whole team to anybody! They make my life a lot easier. Susan West.
Susan · 10 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
