Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleFlat was very dirty when I moved in. Serious damp issues arose due to penetrating damp from the exterior. I got an Environmental Officer from Bristol Council to come in; they declared it to be a significant health hazard. I asked Ocean if I could move out early. Ocean offered no help, no support, were incredibly rude and condescending, attempted to tell me it was my fault, gave feeble excuses, and never apologised for any of it. The formal complaints process was a joke, being passed from one incompetent clown to the next.
I work professionally on the conservation of historic buildings. At every point I knew what I was talking about. It takes a special kind of ineptitude to be part of Ocean.
Michael · 16 October 2025
Agent replied · 22 October 2025
Thank you for your feedback. We’re sorry to hear that you remain dissatisfied with your experience, and we regret that our efforts to resolve the matter have not met your expectations.
You raised a formal complaint in October 2024, our complaint procedure was followed and finalised in January 2025.
At that time, we acknowledged the distress caused by the property condition, particularly the damp issues, and recognised that our communication could have been better. In response, we offered a goodwill gesture, which was intended as a sincere attempt to acknowledge the inconvenience and bring the matter to a close. This was accepted.
As previously explained during the complaint process, the root cause of the damp was due to external factors beyond our control. Nonetheless, we accept that we could have done more to keep you informed of the steps being taken to address the issue.
We understand that property-related concerns can be deeply frustrating, and we appreciate the actions you took to escalate the matter. We also respect your professional background and the knowledge you brought to the situation.
Ocean Property Management
★★★★★ 5/5
TrustpilotFirst Class Service
James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had a large number of good quality applicants. It was difficult to choose. The advice and support has been excellent. They continue to manage aspects of the letting and I'm very happy with our arrangement.
Robin · 14 September 2026
★★★★★ 5/5
TrustpilotGreat service
We've used Ocean to find our tenants for several years now and they've always done an excellent job. Alun and the team are very professional and personable to work with. They always find good-quality tenants, take care of all the paperwork and are extremely helpful when it comes to organising safety certificates, etc. They offer great customer service and I won't hesitate to use them again in future.
Mrs · 16 September 2026
★★★★★ 3/5
TrustpilotOverall a good experience
Ocean were great initially and we got a sale quickly. Unfortunately our buyers sale fell through so it all had to start again. They were great keeping us informed at every stage. We got a good price and were happy. The issue came after about three months when things had stalled and we really didn't feel that they were doing all they could to get it moving. Eventually after 6 months from initial sale and 3 months from the second stage, we said we were pulling out if things didn't move and then hey presto! Exchanged 10 days later. Lulu was new and it felt like she really got on it when she started. By then the price wasn't as good as prices keep going up in Bristol of course but they got more than we were suggested by another agent so think think was OK. Overall we would recommend but you ronjave to chase hard when selling a house.
Jo · 1 May 2026
★★★★★ 5/5
TrustpilotVery positive experience with the team…
Very positive experience with the team at Ocean, Bradley Stoke. They managed our house sale, and new purchase and we were kept in the loop every step of the way. Special mention to Emily, Stefano and Joe as their efficiency made the whole process very smooth for us, which was greatly appreciated.
Ellie · 28 August 2026
★★★★★ 5/5
TrustpilotFaultless experience
I could not fault Luigi and Tracey at all. The 2nd time I have used Luigi through Ocean and I will never use another mortgage advisor. No matter how difficult & stressful the house buying process may be, I know Ocean will be the one company during the process I do not have to spend a second worrying about. Luigi makes everything so simple and easy to understand & I truly believe everything he does is in the best interest of the customer. Tracey has been fantastic making sure everything is going through as it should be and it’s so lovely to know you have people on your side helping to move things forward! Couldn’t be happier with the service we have received, a HUGE thank you to Luigi & Tracey at Ocean. Look forward to working with you again in the future :)
Izzy · 10 December 2024
Agent replied · 24 December 2024
Thank you Izzy - it was a pleasure helping you with your mortgage - hope you will be very happy in your new home and have a wonderful Christmas
★★★★★ 5/5
TrustpilotOcean have been brilliant from start to…
Ocean have been brilliant from start to finish. We used the estate agents, property lawyers and mortgage service, having it all in house made communication much easier. The addition of a ‘move manager’ in the sales team was invaluable! Thank you Lisa!
Kate · 8 September 2026
★★★★★ 2/5
TrustpilotBare minimum - don't use
Find a better firm!!I used them as recommended by the estate agents and it seemed like it would make things more streamlined and straight forward. The Conveyancers' office was physically located next door to the estate agents, so it should have been. Everything about how they communicated was poor. From answering the phone, where everyone sounded bored and not once gave their name until I asked, to the illiterate sounding emails I received on numerous occasions from my main point of contact. I generally could work out what she meant but it wasn't always clear, particularly when she included abbreviations she assumed I would know. I do not consider myself to be an unintelligent person, but I do not have a legal background and have limited prior experience of the process. I also know that poorly written emails were received by other people. I listened as my estate agent deciphered one, and had another poorly written one liner read out to me by my flat's management company. I assume the author must be capable of better since presumably she's passed some relevant qualifications, so I am left to conclude it is laziness. I also missed an email asking a question once, it can happen as was recieved at the same time as many that were 'info only'. Not hearing from me, she waited 4 weeks before chasing me, again with a 1 line email and without the history, so I then had to try and go back a month and find the original question. It felt as though she worked from a tick box perspective, along the lines of demonstrating she'd technically sent the information and/or request, then ticked off that she'd chased it etc. I feel she lost sight that her job was not to do a specific small task in the process on one given day, but to facilitate the sale as a whole. Despite constantly saying if anything was urgent please ring me don't email (like perhaps when one's not had an answer to a question for a month) she never once picked up the phone to me unless I'd left a message specifically asking her to. I also asked to speak to her boss on occasion, to try and understand what was going on. He is the only person I interacted with (though only briefly) in 4 months who sounded professional or like he had any interest.I believe the only reason the sale eventually happened was due to the brilliant contact I had at the estate agent. She and I spent a lot of time resolving issues. For example, the estate agent spoke to the buyers solicitors to clarify what they needed, and then I spoke to the management company to request the information. All of which should have been managed by my solicitors. There was also zero anecdotal advice from the Conveyancers about issues which weren't technically in their remit, but had been raised by the buyers solicitor where I needed to formulate a response, but wasn't sure how to proceed. On it's own, perhaps those might be reasonable. That they were scared of general off the record suggestions in case I sued, but on top of all the rest of the poor, disinterested service, it just felt like another negative. The reason I've given 2 stars not one, is because I believe they are inefficient at best, incompetent at worst, but not corrupt. (For internal use, as I don't believe in the public name and shame of individuals, but my main contact got married recently)
Moon · 4 November 2024
Agent replied · 24 December 2024
We are sorry to hear that you did not have a good experience with the service from Ocean Property Lawyers. We have reviewed your case file and acknowledge that we should have been more proactive in updating you via our conveyancing team. Ocean Estate Agents’ Move Managers receive updates from our team and subsequently update their clients. This process is designed to avoid duplicate updates and ensure our lawyers can focus on the legal aspects of the transaction. We recognise that this arrangement fell short on this occasion and will work to fine-tune the process for this team.We would welcome the opportunity to discuss this matter further and review the communications you mentioned. Please feel free to contact us at customercare@oceanhome.co.uk, as we cannot locate the numerous examples referenced in your review within our file. We understand that most clients do not have legal knowledge or experience, and we strive to avoid using legal terminology where possible. We believe you may be referencing an electrical certificate you provided, which was referred to by its abbreviated term in one of our emails. We see that the main point of contact apologised for any confusion in a subsequent email and clarified the document referred to.We are sorry that our overall service did not meet your expectations, please be assured that we will look to further improve our processes going forward.Kind regards, Ocean
★★★★★ 1/5
TrustpilotPoor performance
I am a parent of student using Ocean Homes to rent accommodation. They are quick to take your rent and deposit at the beginning, however the same cannot be said of returning the deposit at the end of the rental period. It is as it they are taking advantage of students. This type of behaviour is totally unacceptable.
Alex · 27 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave a review. We do recognise and understand your concerns, which we discussed with you today.
We acknowledge that there has been a delay in completing the cleaning and obtaining the necessary invoices to finalise the claim. We are currently liaising with your landlord to confirm the final figures and are working to resolve this as quickly as possible.
As your tenancy agreement is between you and your landlord, we act on the landlord’s behalf and are required to follow their instructions. Your deposit remains your money and is protected within the relevant deposit protection scheme. We therefore cannot release any proposed deductions without the appropriate agreement, nor can we return the deposit to you until we have received the landlord’s instruction to do so.
If an agreement cannot be reached regarding any proposed deductions, the deposit scheme provides an independent dispute resolution process that can be used to resolve the matter.
We appreciate your patience while we work to obtain the outstanding information from the landlord and will provide you with the final figures as soon as possible.
★★★★★ 5/5
TrustpilotLandlords fully managed letting service
After managing my flats myself for 12 years, the best thing I've done recently is handing over the full management to Ocean Lettings, especially Jamie and his team. I no longer have to take calls from tenants in the night when the smoke alarms gos off or someone's parked in their space, neither do I need to think about safety certificates, faulty washing machines etc. It's bliss. I have full confidence in Ocean and their professionalism and more than happy with the value this service brings.
Nigel · 22 October 2025
★★★★★ 5/5
TrustpilotThank you Claire!
Claire was fantastic when showing us around, she was able to answer any questions but also gave us time/space to look around the house in our own time. Thank you for your help!
Anna · 16 September 2026
★★★★★ 3/5
TrustpilotMixed bag but overall okay.
I really liked the quick booking of viewings and how ocean inform you as the sale progresses. Really effective and great communication. I liked seeing all of the jobs check off and Emily was fab.
Lucy · 31 August 2026
★★★★★ 5/5
GoogleI had the pleasure of working with Oliver Kieran during my property search, and I honestly can’t recommend him highly enough. Ollie really took the time to understand my requirements and what I was looking for, but also had the insight and confidence to suggest I view something slightly outside of my original brief.
Thanks to his suggestion, I found my dream home, one I would never have considered without his guidance. He struck the perfect balance between listening carefully to my needs and gently challenging me to broaden my perspective. In the end, he ticked every single box on my list - and more.
Ollie is personable, attentive, and clearly very skilled at what he does. He made what could have been a stressful process feel smooth and enjoyable, and I’m so grateful for his help in finding the right home.
Lou · 1 September 2025
★★★★★ 5/5
TrustpilotExcellent Company
The staff are very attentive and thorough. Special mention to Helen B, Johnny H & Jasmine W for helping with a smooth sale. I would recommend this company to anyone with conveyancing needs.
Beth · 11 September 2026
★★★★★ 5/5
TrustpilotExcellent!
Mel and the team were excellent and helped make the process as simple and stress-free as possible. I’m super grateful for their hard work and would recommend them to anybody buying/selling in the area.
Gordon · 31 August 2026
★★★★★ 5/5
GoogleI had an excellent experience with Ocean Estate Agents from the very start, right up until completion and collection of the keys.
In particular, I would like to thank Nicola who, throughout the whole process, kept in regular and proactive contact and was always happy to answer any questions in a friendly, diligent, and professional manner. Unfortunately my solicitors were quite slow with my case, but with the support from Nicola and the Ocean team I feel that this helped with speeding up the process significantly.
Would 100% recommend.
James · 18 August 2025
★★★★★ 5/5
TrustpilotWe’ve had a really positive experience…
We’ve had a really positive experience with Ocean throughout the process of securing our new home. Everything has been handled professionally and communication has been clear and reassuring from start to finish.
Adetayo · 8 September 2026
★★★★★ 5/5
TrustpilotOcean for renters
Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give us a call back about getting a viewing. My partner and I were shown around the property and communicated with throughout by Charlie, who has been very helpful and patient when we have called and emailed about tiny details and questions we've had. Highly recommend :)
Rhianna · 8 September 2026
★★★★★ 5/5
TrustpilotFantastic local expertise
Ocean were fantastic, we chose them to sell our house. The good thing about Ocean is their great knowledge of our local area and the helpful and honest service. They did a great job of advertising the house and making sure the right clients saw it, and were on hand for good advice when we were buying our next property too. We chose them because we had used them 8yrs ago to buy our first property and they didn’t disappoint!
Ruth · 5 September 2026
★★★★★ 5/5
TrustpilotWe liked the honesty of the realtor in…
We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first viewing with other viewers interested too. We used in house Solicitors too, which was a really good decision on our part. From offer to completion was exactly 3 months. The staff were very professional but also easy to talk to and we were updated by email through all the process and phone calls too. We would have no hesitation in recommending. We can't thank them enough.
Bridget · 29 August 2026
★★★★★ 1/5
TrustpilotDisappointing!
We originally decided to go with Ocean Estate Agents as we had been told by them they had previous experience in selling flats. We were led to believe the first viewing even though more viewings were scheduled for later was sound! We accepted this. Our main and only request was for a quick sale! It was only much later down the line we discovered the buyer had a problem which we should have been informed about from the beginning. Hence the sale took longer than was expected. We have since received several apologies from Ocean Estate Agents but felt very disappointed with time it had taken.No complaints at all with the way the Ocean Solicitors dealt with their part in the sale. In particular Ashleigh was exceptional.
Sue · 26 March 2024
Agent replied · 27 October 2024
Thank you for your feedback. We would like to begin by extending our Sales Manager's personal apology; following discussions regarding your experience. As he would have undoubtedly conveyed, as a local independent agent of 40 years, customer satisfaction remains our top priority. We are therefore very sorry to hear that you felt the transaction was not as swift as expected, and that you may have been provided with incorrect information. We acknowledge that a leasehold sale now typically takes 4-5 months, and we regret any misunderstanding that may have led to unmet expectations. Please accept our wholehearted apologies for any inconvenience this may have caused.Thank you for your kind remarks regarding other aspects of our services. We hope that despite the challenges faced, your onward move has otherwise been a happy one.Ocean.
★★★★★ 5/5
TrustpilotOcean - Charlie
Charlie has been absolutely fantastic throughout the process of looking for a new home. Always on time, incredibly knowledgable, efficient and always going the extra mile to make sure we’re satisfied. I would highly recommend going through Ocean when looking to rent a new property.
Mitchell · 11 May 2026
★★★★★ 5/5
TrustpilotEasy and clear communication
We worked with Ashleigh for our first home. Her and the rest of the team were amazing. Great with communication, quick responses and extremely friendly throughout!
Danny · 14 September 2026
★★★★★ 5/5
TrustpilotVery efficient move maker that made the…
Very efficient move maker that made the whole transition smooth.Joe was so kind when I bought the property as I hadn’t moved for 48 years.
Ruth · 20 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
