Trusted Agent profile · Bristol, City of
★★★★★
1,791 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,791 reviews on three platforms, including 294 Google reviews rated 4.7.
294
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,477
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotWe’ve had a really positive experience…
We’ve had a really positive experience with Ocean throughout the process of securing our new home. Everything has been handled professionally and communication has been clear and reassuring from start to finish.
5/5
TrustpilotOcean for renters
Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give us a call back about getting a viewing. My partner and I were shown around the property and communicated with throughout by Charlie, who has been very helpful and patient when we have called and emailed about tiny details and questions we've had. Highly recommend :)
5/5
TrustpilotFantastic local expertise
Ocean were fantastic, we chose them to sell our house. The good thing about Ocean is their great knowledge of our local area and the helpful and honest service. They did a great job of advertising the house and making sure the right clients saw it, and were on hand for good advice when we were buying our next property too. We chose them because we had used them 8yrs ago to buy our first property and they didn’t disappoint!
5/5
TrustpilotWe liked the honesty of the realtor in…
We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first viewing with other viewers interested too. We used in house Solicitors too, which was a really good decision on our part. From offer to completion was exactly 3 months. The staff were very professional but also easy to talk to and we were updated by email through all the process and phone calls too. We would have no hesitation in recommending. We can't thank them enough.
1/5
TrustpilotDisappointing!
We originally decided to go with Ocean Estate Agents as we had been told by them they had previous experience in selling flats. We were led to believe the first viewing even though more viewings were scheduled for later was sound! We accepted this. Our main and only request was for a quick sale! It was only much later down the line we discovered the buyer had a problem which we should have been informed about from the beginning. Hence the sale took longer than was expected. We have since received several apologies from Ocean Estate Agents but felt very disappointed with time it had taken.No complaints at all with the way the Ocean Solicitors dealt with their part in the sale. In particular Ashleigh was exceptional.
Thank you for your feedback. We would like to begin by extending our Sales Manager's personal apology; following discussions regarding your experience. As he would have undoubtedly conveyed, as a local independent agent of 40 years, customer satisfaction remains our top priority. We are therefore very sorry to hear that you felt the transaction was not as swift as expected, and that you may have been provided with incorrect information. We acknowledge that a leasehold sale now typically takes 4-5 months, and we regret any misunderstanding that may have led to unmet expectations. Please accept our wholehearted apologies for any inconvenience this may have caused.Thank you for your kind remarks regarding other aspects of our services. We hope that despite the challenges faced, your onward move has otherwise been a happy one.Ocean.
5/5
TrustpilotOcean - Charlie
Charlie has been absolutely fantastic throughout the process of looking for a new home. Always on time, incredibly knowledgable, efficient and always going the extra mile to make sure we’re satisfied. I would highly recommend going through Ocean when looking to rent a new property.
5/5
TrustpilotEasy and clear communication
We worked with Ashleigh for our first home. Her and the rest of the team were amazing. Great with communication, quick responses and extremely friendly throughout!
5/5
TrustpilotVery efficient move maker that made the…
Very efficient move maker that made the whole transition smooth.Joe was so kind when I bought the property as I hadn’t moved for 48 years.
1/5
TrustpilotA very disappointing experience with…
A very disappointing house selling experience with Ocean from start to finish. After the intial visit and valuation (way too high and unrealistic)There followed a catalogue of errors and misinformation. The so called sellers 'dashboard' didn't work properly and the fact that it wasn't updated made matters even worse.There was a total lack of communication unless we pestered the agents constantly.Ocean property lawyers that were acting for our buyers appeared to be obstructive and inept, which delayed the whole process considerably.They say that selling and buying a house is one of the most stressful things that can happen in your life. Well Ocean managed to make it even more stressful!I would NOT recommend them to anyone.Oceans reply does make some valid points. But I didn't wish to go into a detailed summary of all the things that didn't go well during the selling process of our house in my review as it would take far too long.Yes the sale went through in an 'average' timescale but I maintain that was only because of our efforts rather than Oceans.
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
5/5
TrustpilotVery efficient
I had a very positive experience with Ocean, fast and efficient. Charlie was extremely helpful throughout the whole process of finding a flat. He was always responsive, clear in his communication, and willing to answer all my questions in detail! If you need to find a good quality flat, definitely Ocean!
5/5
TrustpilotMathew and Demi were great and kept us…
Mathew and Demi were great and kept us informed all the way through our process. I could not fault them.
1/5
Google做的跟屎一样，看到的同学千万别选他们家！ Our experience with this agent and their property has been exceedingly disappointing for several reasons: 1. The hygiene standards were appalling upon move-in; it was evident that the place had not been cleaned or tidied. 2. There were issues with the radiators, and although they promised to send someone to fix them, no one has shown up for a week. 3. The boiler is not working, and the response has been far from immediate, with an expected wait of up to two weeks. I have never encountered such a lack of responsibility from a letting agent, and it highlights their negligence and irresponsibility.
Thank you for your feedback. Please be assured Ocean Property Management is equally disappointed with the property issues and inconvenience caused to yourselves. Every effort has been made to expedite the situation, we regret this was not sufficiently communicated to you in real-time. The boiler issues were compounded by the landlord’s choice of using an insurance company to resolve matters. We are of course very pleased the boiler is now working sufficiently well. We understand quotes for a replacement are currently being reviewed. The property management team will continue to liaise with the Landlord and monitor the situation. We will of course update you personally once decisions have been made regarding a replacement boiler for the property by the landlord. Ocean Lettings and Management
5/5
TrustpilotJamie and his team at Ocean Lettings…
Jamie and his team at Ocean Lettings make the whole letting process stress free. Would highly recommend. 😁
5/5
TrustpilotSadie was absolutely amazing
Sadie was absolutely amazing , without her our house sale and purchase never would have happened. She went above and beyond.
5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the entire sale process, and regular updates by Lily Cox, who responded to our queries without delay. Lily kept us in the loop and provided additional help with legal terminology when needed. A first class service.
5/5
TrustpilotPaige is very fluent and very smart
Paige is very fluent and very smart . Infact every thing was made simple for us.
4/5
TrustpilotLulu was wonderful
Lulu was wonderful. She took over my case part way through and helped get me into my new home. She made sure to keep me informed of any news asap and was always kind and courteous.
5/5
TrustpilotLuigi was always very quick to respond…
Luigi was always very quick to respond and has a huge amount of knowledge and experience so was able to provide clear advice on all our options throughout our house purchase. I would recommend him to anyone
5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
5/5
TrustpilotI would highly recommend the…
I would highly recommend the conveyancing team at Ocean Bradley Stoke. We were first time buyers and Livia and Nicola were brilliant. They replied with updates promptly and the whole process of buying our first home was a lot quicker than we expected. Thank you all
5/5
GoogleGreat experience with Ocean with selling our flat in central Bristol. Nicola, our move manager, was just amazing and made the whole process less stressful. She was so efficient, courteous and diligent. She was just the right balance of professional, friendly and empathetic when things got a bit more complicated - she was truly fab! Andrew and Ollie were also involved and were equally responsive. We are very happy with our experience and would gladly use them again.
5/5
Trustpilotgreat team and really support you in purchasing a new home
Everyone in the team but particularly Mel Bell was always a listening ear
5/5
TrustpilotI had great experience with ocean…
I had great experience with ocean estate especially Charlie bird she guided me very well at every step.
5/5
TrustpilotGreat Customer Service
I spoke with Claire Kington about selling my property. During the appointment it showed Claire had taken the time to research the area and was very knowledgeable. Claire had great customer service and has kept me up to date every step of the way. I will definitely be recommending Ocean to anyone who wants to sell their property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
