Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery friendly and informative
Amelia West who was our guide was very kind, enthusiastic, and answered all of questions which made it really enjoyable and gave us a really good idea of what the property was like as well as the surrounding area. Although the branch was about to close, Amelia forwarded our interest straight away which ensured we received the application form that night and the whole process was complete within less than 24 hours. Amelia was prompt and approachable in all matters.
Alex · 16 April 2024
★★★★★ 5/5
TrustpilotTanya and especially Sam were great
Tanya and especially Sam were great. Giving updates every week. Knew of people who would like our home and sold within two days. Sam was very sensitive regarding my husband cancer appointments and never disturbed us during appointments and always checked how we were after. If we wanted to revisit home we were buying Sam always went out of his way to organise time suitable to us. He is a very warm professional young man whom ocean are lucky to have. Also Tanya gave us updates every Tuesday and listened to any concerns and dealt with them. Things went very smoothly from beginning to end and definitely recommend them.
Marion · 14 April 2024
★★★★★ 5/5
GoogleThroughout our sale Lauren was not only efficient, professional, considerate and friendly, but also thoroughly engaged and proactive on our behalf. I could always rely on Lauren to be up-to-date and committed to the best outcome. Huge thanks to Lauren.
Richard · 8 October 2025
★★★★★ 5/5
TrustpilotExcellent service received from Ocean…
Excellent service received from Ocean Financial Services in getting a mortgage for our first house. Tracey, Simon and their team were fabulous during the whole process.Unlike many brokers that just set a mortgage term and LTV in their quotation tools, Simon really cared about listening to our needs and finding the best tailored product which gave us peace of mind with low monthly payments and no limits on overpayments.Tracey was very informative and followed up our file with periodic updates, giving also the necessary guidance to move on things with rest of buying process.We'll recommend them to any friend getting on the housing ladder.
Antonio · 1 April 2024
★★★★★ 5/5
TrustpilotWe were first time buyers and were…
We were first time buyers and were recommended Simon through Ocean when we enquired about a viewing. Simon was very helpful from our first point of contact, he made it simple for us to understand the process and he was always very communicative, prompt when answering questions (which we had a lot of as first time buyers). Would 1000% recommend to anyone who needs mortgage advice! Thank you Simon
Lucy · 6 October 2024
★★★★★ 5/5
TrustpilotHighly recommend
Brilliant experience from start to finish.From being shown houses to collecting Keys, Oceans were amazing. When looking for houses, Matt had the hardest job. That being said he was patient with us, he did insist we view a house, even though I wasnt keen due to viewing online. Matt told us we needed to view and not go off photos.. im glad we did as now we live in that house! Oceans communication through our long and complicated process cant be faulted. They always kept us up to date with any progress and we didnt have to chase them once (which was a first in our chain) Lovely team, cant fault them, highly recommend.
Stacey · 26 March 2024
★★★★★ 5/5
TrustpilotWe are delighted with our new home
We are delighted with our new home. This would not have been possible without Mel, who listened to what we were looking for, knows the area well, and found the perfect fit. She kept us informed throughout the process, was always quick to act, and was happy to open up the house if we wanted to visit or had a survey etc. I'm very pleased to wholeheartedly recommend Mel and the team.
Paul · 16 August 2024
★★★★★ 5/5
TrustpilotOcean were great from start to finish
Ocean were great from start to finish. I chose Ocean to sell my property as I had previously bought the property from them and am very pleased with the decision. The communication and support was great from Lawrence and the team, and we were able to complete on the sale within 8 weeks of listing it. Special thanks to Lisa who was my move manager and ensured I was always kept up to date as the sale progressed. Would highly recommend!
Customer · 18 March 2024
★★★★★ 2/5
TrustpilotLack of communication
We chose Ocean because they successfully sold our parent's house and provided a good discount. Perhaps because we had a good discount, they stopped caring or making an effort to sell our house. The photographs taken were not very good. The viewings were poorly organised. Sometimes we would receive a text, giving us less than 24 hours notice. Sometimes we would get a call or an email, never consistent. Their method of cancelling also wasn't consistent, to the point that they didn't notify us on one occasion that a viewing had been cancelled in advance, leaving us to wait for the viewer to arrive but they never did. Apart from Dom, who was helpful and would always call, none of the rest of the team would call us to notify us of any updates. There was never an apology for any issues or inconveniences caused.In the end we decided to part exchange on a property. Despite the terms being very clear in our contract with Ocean (that we would not be charged their agent fee unless we were still within the contract period or if we sold privately through a buyer introduced by them), Ocean demanded that we would have to pay their charges in full. It was only because we agreed with our developer to continue using Ocean did they drop this. Very disappointing. We would not use Ocean again.
Mr · 18 July 2020
Agent replied · 22 October 2024
Thank you for your feedback, we are sorry to learn that you are disappointed with the service you experienced. We were very surprised to read your comments as they are not to the usual high standard of this or any Ocean estate agents office, as you may see for the numerous positive reviews here on Trust Pilot. A full review of your sale has now been conducted. With regards to viewing notice, in a busy market, we will of course attempt to accommodate potential buyers who wish to view within 24 hours, we therefore alert sellers by text as soon as possible. Other viewing requests may allow for less urgent confirmation and would therefore be made by either telephone call or email. We were unaware of a prefered method for yourself but apologise for any confusion caused. Please accept our belated apologies for the 1 cancelled viewing, it is unclear at this time which of the circa 30 viewings this was. We were of course were working under additional pressures due to the Covid-secure precautions and this may have been a factor.It is unclear or known to us what inconveniences were caused, please contact us directly if you wish to discuss further. Your part exchange does not affect our contractual agreement, your sale & onward purchase retains the first time buyer introduced by Ocean estate agents, there is absolutely no contradiction to the legal contract. We wish you speedy conveyancing and conclusion of your sale, thank you again for your feedback.Regards Ocean
★★★★★ 5/5
TrustpilotFantastic Service from Ocean Estate Agents - Huge Thanks to Kelly Jones!
I wanted to share my incredibly positive experience with Ocean Estate Agents, particularly with solicitor Kelly Jones. Throughout the process of buying my new home, Kelly provided exceptional support and went above and beyond to ensure everything ran smoothly.Her responsiveness and efficiency were truly impressive. Kelly was always available to answer my questions and kept me updated every step of the way. Thanks to her fast action, the entire process was completed in under 8 weeks, which is much faster than I ever anticipated.If you're looking for a reliable and efficient solicitor to handle your property transaction, I highly recommend Kelly Jones at Ocean Estate Agents. Her dedication and expertise made the whole experience stress-free and successful.
Sen · 13 March 2024
★★★★★ 5/5
TrustpilotMark and the whole team were extremely…
Mark and the whole team were extremely helpful and very professional in handling the sale of my late brothers difficult property. When the buyer was going to pull out of the sale Mark worked with me and the buyer and went the extra mile to get to a successful completion. I cannot thank him enough for his professionalism and dedication.
Brian · 20 May 2026
★★★★★ 4/5
Trustpilot5* Joseph and Molly
The 2 agents who showed our home were wonderful! Joseph and Molly - I rate them very highly. Friendly, approachable, reliable and upbeat (even after months of showing our home).There was a misunderstanding originally with Ocean regarding the commission percentage as I had obtain their details from an online portal which meant there was an extra fee involved (GetAgent beware!).I also queried the advice given when it came time to reduce our price - the advice was to reduce the price in £50k increments, but we reduced it by £25k once and that seemed to do the trick.Ocean's legal team were very efficient.
Jenefer · 11 March 2024
★★★★★ 5/5
GoogleLauren was fantastic and an excellent communicator between us and the seller. Without her progressing the sale I don't think we would be moving into our forever home. We are very grateful and would 100% recommend! Oli & Leoni
Oliver · 1 October 2025
★★★★★ 5/5
TrustpilotRichard Jarrett is an amazing broker
Richard Jarrett is an amazing broker, he very friendly & easy to talk to. He works hard to find me the best mortgage deals and if I have any concerns about my mortgage application he’s happy to resolve them for me. When the mortgage application is handed over to Claire she’s always chasing the process and keeping me updated, I’m always pleased with both of them work ethic. I would recommend them to anyone.
Eddie · 27 June 2024
★★★★★ 5/5
TrustpilotFriendly, Professional & Efficient Service
We moved into rented accommodation, having sold our house, after 50 years of home ownership. Charlie was very helpful in ensuring our move went as smoothly (and stress free) as possible.From the viewing until the signing of the tenancy agreement Charlie, provided a very helpful friendly and efficient service, guiding us through the whole process. There was a hiccup with the cleaning and Charlie arranged for the apartment to be professionally cleaned, it was spotless with all the carpets shampooed.Ocean provided excellent holiday cover over the Christmas period as when Charlie was on leave, Keith kept the process going and was available for help. This was in contrast to our buyers solicitors when everything stopped whilst the solicitor was on holiday, which could have resulted in losing the rental.We would be happy to recommend Ocean Lettings.
Martin · 5 February 2024
★★★★★ 5/5
TrustpilotAbove & beyond 100% recommended
Not gonna lie, from start to finish these guys have been awsome! Both Liam & Emily are a credit to Ocean. After issues trying to sell my house for over a year with another Estate Agent in this area (who shall remain anonymous for now) Ocean took charge and delivered, selling the house in a couple of days. Emily went above and beyond in keeping me in the loop. I would 100% recommend these Estate Agents in Bristol.
Arron · 10 March 2024
★★★★★ 4/5
TrustpilotMove Manager is Excellent
We chose Ocean due to Jack Thayer and it was he who sold the property. He has sadly left but the Manager, Paul was very good in picking things up from Jack, and Demi their new Move Manager is excellent. She is very knowledgeable, re-assuring and super efficient. I think every business needs a Demi. Thanks so much Ocean for helping us to start another exciting chapter in our lives.
Heidi · 2 August 2024
★★★★★ 5/5
TrustpilotDemi-Leigh was our move manager who was…
Demi-Leigh was our move manager who was so attentive! Replied to emails quickly, always available via phone and so helpful with booking viewings or at the end of the phone when things felt like they weren’t going well! The whole team were as helpful with viewings but Matt and Paul, who also took paperwork to different offices for us to get things moving quickly too!A pleasure to work with!
Lucy · 17 August 2024
★★★★★ 5/5
TrustpilotSelling your home can be extremely…
Selling your home can be extremely emotional and stressful. The Ocean Bradley Stoke team are professional and compassionate. They offer a personal and supportive approach throughout the whole process. We encountered a number of obstacles which were managed incredibly well by the team. If you are considering an estate agent you will not be disappointed. Thank you Ocean
Sallly · 16 May 2026
★★★★★ 5/5
TrustpilotVery Professional and Customer Oriented…
Very Professional and Customer Oriented Solicitors. Kelly Jones was able to provide help at each step and added significant value by really taking care of the details of the prep Process and connecting me with trusted contacts. Ocean Solicitors Service Level is really top-notch, and beyond that it's details that make the difference. Thanks to each of you for all your efforts and the above and beyond assistance you provided during sale process. Much Appreciated and looking forward to working you on the next project.
Manual · 15 January 2024
★★★★★ 5/5
TrustpilotWe would like to sincerely thank…
We would like to sincerely thank our mortgage advisor Richard and his team at Ocean for the outstanding support provided throughout our home-buying process.
Blas · 21 January 2026
★★★★★ 5/5
TrustpilotFlawless Service!
Flawless Service!My partner and I recently purchased a property and we were needing to rent our property we were living in. The buying process was quick and easy as well as regular updates from Liz each week on the progress of the purchase. We also used Ocean for the rent out our property which was a great option. James and Jemima went above and beyond from start to finish to get our property filled with tenants. I appreciate the work they put in, due to it being late nights and not in normal workings hours. They were at the property for every viewing without fail. From our perspective this was flawless service and we are using them to manage the property also. Thanks again James and Jemima.
Matthew · 22 December 2023
★★★★★ 5/5
TrustpilotEasy as anything!
House hunting in Bristol can be daunting as all heck, in a constant state of checking ads, calling letting agents, making applications, all while it feels like your competition is half the city. Ocean has been by far the most attentive and supportive letting agency of the bunch! Particular shout out to Tommy who's always been on call to answer any questions and make sure that we're well informed every step of the way!
Larry · 24 April 2024
★★★★★ 5/5
TrustpilotFantastic solicitors for property purchase
We had a great experience with Ocean Property Lawyers. They do convenancing for all properties, not just those sold by their estate agent. The price was competitive and good value for the service we received.Our solicitor was Karen who was fantastic from start to finish. She went out of her way to ensure the process went smoothly, in spite of a major blunder by our mortgage advisor. I think it's safe to say we wouldn't have managed to complete on time without her support.The assistant team were also responsive throughout (special shout out to Emily) and it was always easy to get hold of someone with any questions.I would highly recommend Karen and the Ocean team to anyone purchasing a property!
Robin · 15 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
