Trusted Agent profile
★★★★★
1,327 reviews across 3 platforms
321 Wells Road, Bristol, BS4 2QB, Bristol, City of BS4 2QB
Ocean's Bristol, City of office at 321 Wells Road is rated 4.8 out of 5 across 1,327 reviews on three platforms, including 98 Google reviews rated 5.0. The 10 Facebook and 1,219 Trustpilot counts are for the whole business. Checked 9 October 2026.
98
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,219
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotVery efficient
I had a very positive experience with Ocean, fast and efficient. Charlie was extremely helpful throughout the whole process of finding a flat. He was always responsive, clear in his communication, and willing to answer all my questions in detail! If you need to find a good quality flat, definitely Ocean!
5/5
TrustpilotSadie was absolutely amazing
Sadie was absolutely amazing , without her our house sale and purchase never would have happened. She went above and beyond.
5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the entire sale process, and regular updates by Lily Cox, who responded to our queries without delay. Lily kept us in the loop and provided additional help with legal terminology when needed. A first class service.
4/5
TrustpilotLulu was wonderful
Lulu was wonderful. She took over my case part way through and helped get me into my new home. She made sure to keep me informed of any news asap and was always kind and courteous.
5/5
TrustpilotLuigi was always very quick to respond…
Luigi was always very quick to respond and has a huge amount of knowledge and experience so was able to provide clear advice on all our options throughout our house purchase. I would recommend him to anyone
5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
5/5
TrustpilotI would highly recommend the…
I would highly recommend the conveyancing team at Ocean Bradley Stoke. We were first time buyers and Livia and Nicola were brilliant. They replied with updates promptly and the whole process of buying our first home was a lot quicker than we expected. Thank you all
5/5
TrustpilotI had great experience with ocean…
I had great experience with ocean estate especially Charlie bird she guided me very well at every step.
1/5
TrustpilotAvoid, months of neglect, safety concerns ignored, and still no deposit after 7+ weeks
I rented through Oceans Agency and unfortunately had a series of experiences that left me and my flatmate feeling unsafe, unheard, and now still out of pocket months after moving out.
Thank you for taking the time to share your feedback. We are sorry to hear that you left the tenancy feeling dissatisfied and appreciate the opportunity to respond. Firstly, we acknowledge your comments regarding the reported occupant concerns. Having reviewed the matter, we accept there may have been opportunities for us to provide clearer guidance on the evidence required at an earlier stage. However, as this related to a tenant-sharing arrangement rather than a straightforward tenancy breach, any investigation relied heavily on information and evidence provided by those involved. While we appreciate the effort you made to document the dates, additional supporting evidence would have been required for us to take further action. Regarding rent arrears, all tenants named on a tenancy agreement are jointly and severally liable for the tenancy obligations, including rent payments. As a result, our policy is to notify all tenants, and where applicable guarantors, when arrears arise, regardless of which individual may have underpaid. With regard to the move-out date, our records show that the correspondence confirming the end-of-tenancy arrangements stated a 9:00am check-out time. We apologise if there was any misunderstanding surrounding this. In relation to your deposit, we appreciate that waiting for the process to conclude can be frustrating. As managing agents, we act on behalf of the landlord, while the tenancy agreement itself is between the tenants and the landlord. We are currently liaising with the landlord to finalise any proposed deductions and obtain the supporting information required. As the deposit remains protected within the relevant tenancy deposit scheme, we cannot release funds to either party without the appropriate agreement or instructions. Equally, we cannot make deductions on behalf of the landlord without following the correct process. Should an agreement not be reached, the deposit scheme provides a free independent dispute resolution service for all parties. We understand that this has taken longer than you expected and are continuing to work with the landlord to obtain the final figures as quickly as possible so that the matter can be concluded.
5/5
TrustpilotPaige Brogan was very helpful and…
Paige Brogan was very helpful and professional. From the start to the end of everything.
5/5
TrustpilotJamie has gone above and beyond to make…
Jamie has gone above and beyond to make the lettings experience for us a smooth and efficient experience with great communication throughout - amazing service. Huge thank you Jamie!
5/5
TrustpilotAmazing
Amazing! Great experience with Jamie and the team. Would 100% recommend
5/5
GoogleBilly was absolutely amazing - going out of his way to show us properties and working on his day off so our purchase would go through. Can’t recommend him enough! We also had a lovely time interacting with all of the Knowle team - thank you all!
5/5
TrustpilotNew mortgage application
Both Nicola and Neil were excellent throughout the process of securing a new mortgage.
5/5
TrustpilotGreat Conveyancers
Whenever I needed to ask for advice or was unsure about something, Ocean Property were always a phone call away! Staff were very patient and did their best
5/5
TrustpilotHelpful, friendly and on the ball service
Very prompt emails and turn around times, considering my short time frame on moving and absolutely lovely customer service! Sophie was very personable, helpful and knowledgeable about the properties she showed me and very on it with getting me moved in!
5/5
GoogleMy husband and I as first time buyers are so pleased with the warm reception given by Ocean Estate Agents, they have done amazing well with update information and answering every bit of question we ask at every stage including all the paper works. We can not forget this expectational, wonderful and lovely team Leyla Gould and Richard Jarrett in a hurry for their quick response of emails and calls each time. We hope to introduce our family and friends to you soon. Many thanks.
5/5
TrustpilotCharlie has been super helpful…
Charlie has been super helpful throughout the whole process, from arranging the viewing to the application acceptance. Highly recommend both Charlie and Ocean Letting Agents!
5/5
TrustpilotI would recommend
I would work again with Matt and Debbie in a heart beat. Matt really helped us secure the property we wanted even though there were multiple bids. He wasn't a smoozy real estate agent at all, which my husband and I really appreciated, but felt very authentic so was a delight to deal with. And Debbie was our contact for all the buying details and was very communicative. She was always available for queries and answered any question we had quickly, so we felt in very safe hands.
5/5
TrustpilotThe Ocean Experience is a Breeze
I began the process of selling my flat with getting three different quotes. Of those, Ocean came out on top for both quote and professionalism. I initially met Matt, who talked me through the process and put me at ease about how it would move forward. Within days Matt found me buyer. From then on, I had the experience of liaising with different Ocean staff, from Ollie to Mike and Nicola on front of house, all of which are superb. I would especially like to say, how I found most useful, being able to call and speak with Nicola, who keeps the whole process glued together. At a time when situations can become challenging and stressful, Nicola is there on the end of the phone and always reassuring. Other estate agents do not offer this level of service and is most helpful. To sum up, I found the Ocean experience a breeze and all staff extremely professional. As a result my flat was sold within five months. Thank you Ocean very much indeed.
5/5
TrustpilotMark and his team
Mark and his team were very helpful and nothing was too much trouble. They all worked extremely hard to make our sale happen.
1/5
TrustpilotRude customer service
Rang from their opening time (8.45am) to try and get through to book a viewing, repeatedly hung up on, waiting on hold only to be cut off. Finally got through 2.5 hours to be rudely told the property is fully booked (shock). We all know the lettings market in Bristol is crazy, but is there a need to be so rude?
Thank you for your feedback, no argument from us. Please accept our sincere apologies. As you may see from the many positive reviews here on Trust Pilot, your experience in no way represents our expectations. If you would be kind enough to confirm the branch you called and any property you were inquiring about via customercare@oceanhome.co.uk we will investigate further. Kind Regards Ocean.
5/5
TrustpilotMelissa is a breath of fresh air
Melissa is a breath of fresh air. She provided me with professional, factual and community information in a way that endeared her properties locations to me. I now feel drawn to rent and then purchase in this area trusting Melissa would help me find a home at the right time. Although, I'm not in a position to buy yet, this didn't dampen Melissa's enthusiasm and eagerness to answer all the questions I had. I will seek Melissa out when I'm ready to buy and recommend her for your purchasing experience too. Your home after all, is the most expensive and stressful purchase you'll ever make. Clearly, Melissa understands the value of building rapport and trust with potential customers so good business will inevitably follow. Melissa is a credit to the industry.
4/5
TrustpilotQuick sale, but long wait to complete!
Andy was friendly, helpful and didn't rush me to put the house on the market after the photos were taken. There was very little feedback from Ocean from those dozen people who visitedt our property so no idea whether first time visit, or a repeat. House sold quickly, at advertised price, but buyers after surveyors report wanted to knock £25,000 off the price. I felt the agreed price by Ocean was fair, but felt a lack of support and enthusiasm to push the buyers into paying the amount I'd agreed on. After months of waiting for buyers various reports, they still wanted £25,000 off for no good reason. When Julie was there, I felt she was fully on my side, and after weeks of stress it was finally agreed at £10,000 less than original asking price, which included an estimate for a chimney problem I had offered to pay for at the beginning. Laura had a tough job with the conveyancing both with the buyers and our sellers, and did an excellent job in the light of so many difficulties.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean's Bristol, City of office has 1,327 reviews across three platforms: 98 on Google, 10 on Facebook (across the whole business), 1,219 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Ocean Knowle is rated 4.8 out of 5 across all 1,327 reviews, and 5.0 out of 5 on Google from 98 reviews, checked 9 October 2026.
Ocean Knowle, 321 Wells Road, Bristol, BS4 2QB, Bristol, City of BS4 2QB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.