Trusted Agent profile
★★★★★
1,327 reviews across 3 platforms
321 Wells Road, Bristol, BS4 2QB, Bristol, City of BS4 2QB
Ocean's Bristol, City of office at 321 Wells Road is rated 4.8 out of 5 across 1,327 reviews on three platforms, including 98 Google reviews rated 5.0. The 10 Facebook and 1,219 Trustpilot counts are for the whole business. Checked 9 October 2026.
98
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,219
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst Class Service
James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had a large number of good quality applicants. It was difficult to choose. The advice and support has been excellent. They continue to manage aspects of the letting and I'm very happy with our arrangement.
5/5
TrustpilotGreat service
We've used Ocean to find our tenants for several years now and they've always done an excellent job. Alun and the team are very professional and personable to work with. They always find good-quality tenants, take care of all the paperwork and are extremely helpful when it comes to organising safety certificates, etc. They offer great customer service and I won't hesitate to use them again in future.
3/5
TrustpilotOverall a good experience
Ocean were great initially and we got a sale quickly. Unfortunately our buyers sale fell through so it all had to start again. They were great keeping us informed at every stage. We got a good price and were happy. The issue came after about three months when things had stalled and we really didn't feel that they were doing all they could to get it moving. Eventually after 6 months from initial sale and 3 months from the second stage, we said we were pulling out if things didn't move and then hey presto! Exchanged 10 days later. Lulu was new and it felt like she really got on it when she started. By then the price wasn't as good as prices keep going up in Bristol of course but they got more than we were suggested by another agent so think think was OK. Overall we would recommend but you ronjave to chase hard when selling a house.
5/5
TrustpilotVery positive experience with the team…
Very positive experience with the team at Ocean, Bradley Stoke. They managed our house sale, and new purchase and we were kept in the loop every step of the way. Special mention to Emily, Stefano and Joe as their efficiency made the whole process very smooth for us, which was greatly appreciated.
5/5
GoogleBrilliant service, I viewed a property twice. Leyla and Tom were excellent at both viewings and offered really good insight into the property and any other things around it, answering questions and also offering to talk about stuff without me asking specifically. Since then, both have responded rapidly when corresponding especially when I made the initial offer. I also spoke to another lady on the phone when making my offer and she was excellent with taking details (cannot recall a name, sorry!)
5/5
GoogleAfter a bad experience with another estate agents handling the sale of our property, we decided to switch to Ocean. Their service has been excellent from start to finish and we couldn't recommend the team enough. Special mention to Lauren who has been a brilliant communicator throughout the process and to Tom, Curtis, Billy and Leyla for all their contributions for our house sale and purchase! We're now in our new family home just in time for Christmas 🎄
5/5
TrustpilotPortfolio Managment
I have been using Ocean for the last 13 years to manage my rental properties in Bristol. The Portfolio Manager, Kayleigh Reynish, is outstanding in every respect; as indeed were her predecessors. Kayleigh is incredibly knowledgeable, not just about my properties but also about rental legislation. When required, Kayleigh responds quickly and she has a good team of tradesmen to call upon to fix any probmn. I can confidently recommend her services to any landlord.
5/5
TrustpilotOcean have been brilliant from start to…
Ocean have been brilliant from start to finish. We used the estate agents, property lawyers and mortgage service, having it all in house made communication much easier. The addition of a ‘move manager’ in the sales team was invaluable! Thank you Lisa!
1/5
TrustpilotPoor performance
I am a parent of student using Ocean Homes to rent accommodation. They are quick to take your rent and deposit at the beginning, however the same cannot be said of returning the deposit at the end of the rental period. It is as it they are taking advantage of students. This type of behaviour is totally unacceptable.
Thank you for taking the time to leave a review. We do recognise and understand your concerns, which we discussed with you today. We acknowledge that there has been a delay in completing the cleaning and obtaining the necessary invoices to finalise the claim. We are currently liaising with your landlord to confirm the final figures and are working to resolve this as quickly as possible. As your tenancy agreement is between you and your landlord, we act on the landlord’s behalf and are required to follow their instructions. Your deposit remains your money and is protected within the relevant deposit protection scheme. We therefore cannot release any proposed deductions without the appropriate agreement, nor can we return the deposit to you until we have received the landlord’s instruction to do so. If an agreement cannot be reached regarding any proposed deductions, the deposit scheme provides an independent dispute resolution process that can be used to resolve the matter. We appreciate your patience while we work to obtain the outstanding information from the landlord and will provide you with the final figures as soon as possible.
5/5
TrustpilotLandlords fully managed letting service
After managing my flats myself for 12 years, the best thing I've done recently is handing over the full management to Ocean Lettings, especially Jamie and his team. I no longer have to take calls from tenants in the night when the smoke alarms gos off or someone's parked in their space, neither do I need to think about safety certificates, faulty washing machines etc. It's bliss. I have full confidence in Ocean and their professionalism and more than happy with the value this service brings.
5/5
TrustpilotThank you Claire!
Claire was fantastic when showing us around, she was able to answer any questions but also gave us time/space to look around the house in our own time. Thank you for your help!
3/5
TrustpilotMixed bag but overall okay.
I really liked the quick booking of viewings and how ocean inform you as the sale progresses. Really effective and great communication. I liked seeing all of the jobs check off and Emily was fab.
5/5
TrustpilotExcellent Company
The staff are very attentive and thorough. Special mention to Helen B, Johnny H & Jasmine W for helping with a smooth sale. I would recommend this company to anyone with conveyancing needs.
5/5
TrustpilotExcellent!
Mel and the team were excellent and helped make the process as simple and stress-free as possible. I’m super grateful for their hard work and would recommend them to anybody buying/selling in the area.
5/5
TrustpilotWe’ve had a really positive experience…
We’ve had a really positive experience with Ocean throughout the process of securing our new home. Everything has been handled professionally and communication has been clear and reassuring from start to finish.
5/5
TrustpilotOcean for renters
Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give us a call back about getting a viewing. My partner and I were shown around the property and communicated with throughout by Charlie, who has been very helpful and patient when we have called and emailed about tiny details and questions we've had. Highly recommend :)
5/5
TrustpilotFantastic local expertise
Ocean were fantastic, we chose them to sell our house. The good thing about Ocean is their great knowledge of our local area and the helpful and honest service. They did a great job of advertising the house and making sure the right clients saw it, and were on hand for good advice when we were buying our next property too. We chose them because we had used them 8yrs ago to buy our first property and they didn’t disappoint!
5/5
TrustpilotWe liked the honesty of the realtor in…
We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first viewing with other viewers interested too. We used in house Solicitors too, which was a really good decision on our part. From offer to completion was exactly 3 months. The staff were very professional but also easy to talk to and we were updated by email through all the process and phone calls too. We would have no hesitation in recommending. We can't thank them enough.
5/5
GoogleSold our house in 2 weeks! Didn't overprice our house like some agencies do, were realistic and were upfront with the sales strategy which worked a treat! Staff were really easy to work with, special mention to Billy and Leyla who were both so lovely. Gave us plenty of feedback on viewings and kept us informed throughout the selling process. Also liked that they didn't pressure us into using their solicitors or mortgage advisors. 100% would recommend.
1/5
TrustpilotDisappointing!
We originally decided to go with Ocean Estate Agents as we had been told by them they had previous experience in selling flats. We were led to believe the first viewing even though more viewings were scheduled for later was sound! We accepted this. Our main and only request was for a quick sale! It was only much later down the line we discovered the buyer had a problem which we should have been informed about from the beginning. Hence the sale took longer than was expected. We have since received several apologies from Ocean Estate Agents but felt very disappointed with time it had taken.No complaints at all with the way the Ocean Solicitors dealt with their part in the sale. In particular Ashleigh was exceptional.
Thank you for your feedback. We would like to begin by extending our Sales Manager's personal apology; following discussions regarding your experience. As he would have undoubtedly conveyed, as a local independent agent of 40 years, customer satisfaction remains our top priority. We are therefore very sorry to hear that you felt the transaction was not as swift as expected, and that you may have been provided with incorrect information. We acknowledge that a leasehold sale now typically takes 4-5 months, and we regret any misunderstanding that may have led to unmet expectations. Please accept our wholehearted apologies for any inconvenience this may have caused.Thank you for your kind remarks regarding other aspects of our services. We hope that despite the challenges faced, your onward move has otherwise been a happy one.Ocean.
5/5
TrustpilotOcean - Charlie
Charlie has been absolutely fantastic throughout the process of looking for a new home. Always on time, incredibly knowledgable, efficient and always going the extra mile to make sure we’re satisfied. I would highly recommend going through Ocean when looking to rent a new property.
5/5
TrustpilotEasy and clear communication
We worked with Ashleigh for our first home. Her and the rest of the team were amazing. Great with communication, quick responses and extremely friendly throughout!
5/5
TrustpilotVery efficient move maker that made the…
Very efficient move maker that made the whole transition smooth.Joe was so kind when I bought the property as I hadn’t moved for 48 years.
1/5
TrustpilotA very disappointing experience with…
A very disappointing house selling experience with Ocean from start to finish. After the intial visit and valuation (way too high and unrealistic)There followed a catalogue of errors and misinformation. The so called sellers 'dashboard' didn't work properly and the fact that it wasn't updated made matters even worse.There was a total lack of communication unless we pestered the agents constantly.Ocean property lawyers that were acting for our buyers appeared to be obstructive and inept, which delayed the whole process considerably.They say that selling and buying a house is one of the most stressful things that can happen in your life. Well Ocean managed to make it even more stressful!I would NOT recommend them to anyone.Oceans reply does make some valid points. But I didn't wish to go into a detailed summary of all the things that didn't go well during the selling process of our house in my review as it would take far too long.Yes the sale went through in an 'average' timescale but I maintain that was only because of our efforts rather than Oceans.
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean's Bristol, City of office has 1,327 reviews across three platforms: 98 on Google, 10 on Facebook (across the whole business), 1,219 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Ocean Knowle is rated 4.8 out of 5 across all 1,327 reviews, and 5.0 out of 5 on Google from 98 reviews, checked 9 October 2026.
Ocean Knowle, 321 Wells Road, Bristol, BS4 2QB, Bristol, City of BS4 2QB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.