Trusted Agent profile
★★★★★
294 reviews across 2 platforms
151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of BS8 2RD
Chappell & Matthews's Bristol, City of office at 151 Whiteladies Road is rated 4.7 out of 5 across 294 reviews on two platforms, including 275 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Chappell & Matthews. Each award is assessed separately from the review sites.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
4/5
GoogleDealt mostly with Ben. Was great with the viewings process. Very knowledgeable about his properties and showed a willingness to answer all of the queries I had. Helped me to find a really good flat share that suited me and my friends' needs in a very competitive rental market. Would highly recommend to others looking to live in Bristol.
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleS a tenant, I've found the letting process good so far, certainly better than a lot of other letting agents in Bristol. Debra and the rest of the team have been quick to respond to calls and emails and the process has not been arduous.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a brilliant experience with Debra, she was very helpful with setting everything up for us, and guiding us through our first move!
Thanks for taking the time to leave us your kind words and great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you very much to Etima and Emily. Very friendly people and helpful from start to finish. And the infinite patience you displayed with us was greatly appreciated. One of the better experiences with letting agents we've had by far.
Adam Chesher thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter a tricky time with previous letting agents I am pleased that Etima, Chloe, Emily and Debs have worked tirelessly to let my property out. They are very knowledgable and quick to answer any queries I have had. Thank you team.
Thank you for taking the time to share your experience and for your wonderful 5* review Kayleigh! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat help from Chappell & Matthews and their agent, Chloe! She was very responsive to both calls and emails with quick help whenever i needed them. Quick confirmation after viewing and fast back and forths allowed us to secure our new place quickly and efficiently!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe just rented a flat with this company with Debra Barton and she was a star. She was on top of everything and kept us informed of what was going on with the tenancy. I would highly recommend working with them and Debra specifically :)
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleHad a great experience with Debra when letting a new flat. She is very kind and helpful, making sure that all the relevant information was communicated in a timely manner.
Thank you for taking the time to leave us this tremendous 5* review Megan. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe experience with the Chappell and Matthews team was fantastic. The team are super friendly and polite. Debra in particular made the process smooth and stress free. Thanks again Debra!
Thank you for your thoughtful 5* review James! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren showed us around a flat perfectly suited to us & was an incredible help throughout the letting process start to finish.
Thank you for your glowing 5* review Fin. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
5/5
GoogleHad a pleasant experience as a tenant communicating with Chloe. She was very helpful and provided exceptional service. Super prompt replies as well! Highly recommended.
Many thanks for your marvellous 5* review and recommendation Janelle. Best wishes, Lucy, Customer Relations.
5/5
GoogleDebra and Chloe have been super quick and responsive, allowing us to view and move into our new property within a 9 day timeframe! Really grateful for how helpful they've both been, couldn't have gone more smoothly.
Thank you Chloe for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery nice customer service. Debby gave me very good support and made everything quick and easy asap thank you
Thanks Dhinesh for your excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDebra, Chloe, and Vanessa at Chappell & Matthews were brilliant in helping us to secure our new flat. They were endlessly supportive and we are very grateful for their positive attitude and helpful advice. Thank you!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Debra and Vanessa! We have been looking to relocate closer to the city centre and Debra sort us a beautiful central flat which hit all the requirements we wanted. Can't recommend enough!
Many thanks for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleEtima and the rest of the team were very helpful throughout the process and also very pleasant to deal with. Would recommend.
Thank you for your glowing 5* review and recommendation Ramsey. Kind regards, Lucy, Customer Relations.
5/5
GoogleChapell and Matthews are a very competent agency, and Chloe who we dealt was exceedingly helpful, professional and knowledgeable. The process of signing contracts was very smooth, and I would recommend her without hesitation.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe received great and friendly service from Chloe, who assisted us with quickly pulling together a rental agreement and getting all references over the line before the Christmas annual leave season.
Hi Rhys! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleEmily and Debra have been brilliant to deal with - super attentive, with great communication and a lovely manner. Thank you to you both. Hopefully we will be able to find a property soon, and if it's and Chappell & Matthews property then even better.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had an exceptional experience with this agency, specifically with Debra who has helped me find a great home in Bristol centre with brilliant value. It has been a very efficient and easy process thanks to her professional and responsive work. I highly recommend getting in touch with Debra! Thank you!
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren the legend. Most welcoming agent I have ever met. Very kinda and professionally down to earth. Makes moving seem easy.
5/5
GoogleWe had such a lovely and seamless experience with Etima. Amazing communication and support. I would definitely recommend. My sister and I are truly happy.
Thanks for the wonderful 5* review and recommendation Samantha Mutizwa! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were struggling to find a rental property anywhere in Bristol. Fortunately, Chappell & Matthews has helped us. Wonderful service and quick following up. We are now waiting to move in soon.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic support from Debra. The process was smooth and stress free. We really appreciate your time and effort. All the best :)
Thank you for your glowing 5* review Seif Adly. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chappell & Matthews's Bristol, City of office has 294 reviews across two platforms: 275 on Google, 19 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Chappell & Matthews Bristol Sales is rated 4.7 out of 5 across all 294 reviews, and 4.9 out of 5 on Google from 275 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold.
Chappell & Matthews Bristol Sales, 151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of BS8 2RD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
