Trusted Agent profile
★★★★★
294 reviews across 2 platforms
151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of BS8 2RD
Chappell & Matthews's Bristol, City of office at 151 Whiteladies Road is rated 4.7 out of 5 across 294 reviews on two platforms, including 275 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Chappell & Matthews. Each award is assessed separately from the review sites.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience with Etima, friendly from the start, accommodating our queries. The first estate agent we met in Bristol that was personable and relatable. Would highly recommend.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Chappell and matthew’s are amazing! I have been in correspondence with one of their members of the team called Maddie and her help and expertise with getting me registered were fantastic! Can’t recommend enough. Super friendly and helpful.
5/5
GoogleDebs helped us out secure a great property. Had an amazing experience with her and would recommend using her fully :)
Thank you James Carr for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and Incompetent
Having left a positive review some months ago. It now saddens me to have to follow this up with an equally negative one with the handling of the process following the offer acceptance. Most people have come to understand that the world is a little slower in the midst of a pandemic, however, the senior negotiator is somewhat narrow minded in this respect. Her emails make little to no sense at all, and they are relentless. Rosie Arnold also needs educating in the various processes of purchasing a house and all the different documents that need to be completed for the purchase to advance. The very unprofessional manner in which she conducts herself is shameful. She not only managed to wind up myself, but also my solicitor and the vendors’ solicitor too. I do not tolerate the manner in which I was treated, and at the last hurdle and with great inconvenience and cost to myself, I withdrew from the sale purely because of her behaviour. She is the sole reason for this abortive purchase. I now resume house searching again but I will not entertain anything on the market with Chappel and Matthews.
1/5
TrustpilotTo be avoided!
It's interesting to read some of the positive reviews posted here as they seem to be describing a totally different agency to the one we had the misfortune to rent a flat in Clifton through.
5/5
GoogleHad a smooth experience working with Debra - she has answered all my questions quickly and is very professional
5/5
GoogleEmma and Vanessa are both flexible and responsive and werevery supportive. The process of renting and admin went really quick and flawless. Very happy with our flat. Thanks Chappell & Matthews for the fantastic service!PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been communicating with Lauren Iles and she has been fantastic. Quick to reply and gives very clear instructions.
5/5
GooglePerfect service Quick response Lovely Debra
1/5
TrustpilotWorst lettings agency I’ve ever used
Worst lettings agency I’ve ever used. They didn’t communicate with each other or with us. We had no working toilets for nearly 2 weeks and they sent nobody! They would turn up to the house without telling us they were gonna be there (or worse, after specifically telling us they weren’t coming)! Our landlord dropped them after a few weeks into the tenancy because they were so terrible!
5/5
TrustpilotProfessional, friendly efficient sevice acieved a quick sale
Professional, friendly and efficient team; good relationship with solicitors that speeded up the process. Gave prompt feedback after viewings; sale secured after first week on the market.
1/5
TrustpilotAvoid like the plague
This is the most unprofessional company I have ever had the misfortune of dealing with. They are fundamentally dishonest, with young inexperienced staff that are allowed to behave like spoilt children without proper oversight.
5/5
TrustpilotThey are really helpful
They are really helpful, responsive and good in communicating. The people I was dealing with are Julie Dondoua, who really tried to finish the purchase, even though, because of our purchase solicitors' irresponsibility the chain was broken and we were unable to finish the purchase.
1/5
TrustpilotChappell & Matthews Lettings 'Full Management Service'
We used C&M 'Full Management Service' while abroad. When we came back there was over 10k damage to our home and the rent was 2k in arrears. A Director from C&M stated that they were NOT responsible for :-
1/5
TrustpilotBy far the worst renting experience in my ten years of renting.
3/5
GoogleRating only, no written review.
Hello Jack, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you Owoahene!
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chappell & Matthews's Bristol, City of office has 294 reviews across two platforms: 275 on Google, 19 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Chappell & Matthews Bristol Sales is rated 4.7 out of 5 across all 294 reviews, and 4.9 out of 5 on Google from 275 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold.
Chappell & Matthews Bristol Sales, 151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of BS8 2RD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.